![background image](http://html1.mh-extra.com/html/ibm/xiv-gen3-series/xiv-gen3-series_planning-manual_4145274093.webp)
Figure 18 shows call home routing.
Table 37 lists requirements that must be met to configure the call home function.
Table 37. Call home configuration information
Call home
configuration
requirement
Value
Comment
Customer SMTP
port
25
The customer SMTP server must
be reachable on port 25 from the
customer-provided management IP
address.
Customer SMTP
address
IP address
This IP address is supplied by the
customer.
Email destination
address
xiv-callhome-eastern-hemisphere@
vnet.ibm.com
or
xiv-callhome-western-hemisphere@
vnet.ibm.com
Customer SMTP server must allow
relaying to the following IBM
email addresses based on
geographical location:
v
East: EMEA, Asia, Australia,
Africa, and the rest of the world
v
West: USA, Canada, Latin
America, and the Caribbean
Islands
Email source
address
or
customer-defined
The default email address from
which the email is sent. This email
address can be customer-defined to
conform to the customer email
relay rules.
xiv10030
Customer
IBM
Customer
firewall
SMTP
server
Management
ports
IBM e-mail
catcher
Call
home
IBM
firewall
Storage
Network
Internet
IBM XIV
Storage System
Figure 18. Call home routing
Chapter 9. Remote support and call home
69
Summary of Contents for XIV Gen3 Series
Page 6: ...vi IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 8: ...viii IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 10: ...x IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 16: ...xvi IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 24: ...xxiv IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 52: ...28 IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 88: ...64 IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 94: ...70 IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 116: ...92 IBM XIV Gen3 281x 11x 281x 21x and 281x 314 Planning Guide...
Page 125: ......
Page 126: ...IBM Printed in USA SC27 5412 09...