IBM x3550 - System - 7978, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 29 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
035-xxx-s99 Failed RAID test: s = number of failing
adapter slot.
1. Check the system-error log and replace any
indicated failing devices.
2. Reseat the following components, one at a time,
in the order shown, restarting the server each
time:
a. RAID adapter in slot s
b. Cable for the RAID adapter in slot s
c. Riser card
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. RAID adapter in slot s
b. Cable for the RAID adapter in slot s
c. Riser card
d. (Trained service technician only) System
board
035-253-s99 RAID adapter initialization failure.
1. Reseat the following components, one at a time,
in the order shown, restarting the server each
time:
a. ServeRAID adapter
b. Hot-swap hard disk drive backplane cable
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
089-xxx-00n Failed microprocessor test.
1. Make sure that the BIOS code is at the latest
level.
2. Trained service technician only:
a. Reseat microprocessor 1 (if n = 0 or 1) or
microprocessor 2 (if n = 2 or 3).
b. Replace microprocessor 1 (if n = 0 or 1) or
microprocessor 2 (if n = 2 or 3).
165-060-000 Service Processor: ASM may be busy.
1. Rerun the diagnostic test.
2. Fix other error conditions that may be keeping the
ASM busy. Refer to the error log and diagnostic
panel.
3. Disconnect all server and option power cords
from the server, wait 30 seconds, reconnect, and
retry.
4. (Trained service technician only) Replace the
system board.
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IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide