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IBM X 330 Series Installation Manual Download Page 56

 

 44

IBM xSeries 330 Type 8675: Installation Guide

 

Most computers, operating systems, and application programs come with information 
that contains troubleshooting procedures and explanations of error messages and 
error codes. The information that comes with your server also describes the 
diagnostic tests that you can perform.

If you suspect a software problem, refer to the information for the operating system or 
application program.

Calling for service

Please have the following information ready:

•

Machine type, model, and serial number

•

Description of the problem

•

Exact wording of any error messages

•

Hardware and software configuration information

To find the telephone number for the HelpCenter nearest you, see "Telephone 
numbers" in “Getting information, help, and service” on page 39. 

Summary of Contents for X 330 Series

Page 1: ...CD Welcome Go to the Server Support flow chart Cable the server and options Start the server Install options Drives Microprocessors Adapters Memory Did the server start correctly Yes No Use ServerGuid...

Page 2: ...ing information provided with your server to determine the cause of the problem and the action to take Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this...

Page 3: ...IBM IBM xSeries 330 Type 8675 Installation Guide...

Page 4: ...ndix A Warranty information on page 43 and Appendix B Notices on page 53 Note First Edition January 2002 Copyright International Business Machines Corporation 2002 All rights reserved US Government Us...

Page 5: ...king with cables 16 Cabling the RS 485 ports 16 Connecting the servers with a C2T chain 17 Cable management 19 Chapter 3 Server power controls and indicators 21 Turning on the server 21 Turning off th...

Page 6: ...neral Terms 45 Part 2 Country unique Terms 47 Appendix B Notices 53 Edition notice 53 Trademarks 54 Important notes 54 Electronic emission notices 55 Federal Communications Commission FCC statement 55...

Page 7: ...uin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Pr...

Page 8: ...vi IBM xSeries 330 Type 8675 Installation Guide Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten...

Page 9: ...reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attac...

Page 10: ...atement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product...

Page 11: ...e and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the d...

Page 12: ...er supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts ins...

Page 13: ...operating systems require a device driver to use MXT See the User s Reference on the IBM xSeries 330 Type 8675 Documentation CD for more information on MXT If you have access to the World Wide Web you...

Page 14: ...mm 25 72 in Width 439 93 mm 17 32 in Weight approximately 12 7 kg 28 lb when fully configured Integrated functions Advanced System Management processor with support for IBM Remote Supervisor Adapter...

Page 15: ...on of a potentially lethal or extremely hazardous procedure step or situation Before you begin Before you begin to install options in your server read the following information Become familiar with th...

Page 16: ...If it is necessary to set the device down place it in its static protective package Do not place the device on your system unit cover or on a metal table Take additional care when handling devices dur...

Page 17: ...rews on the rear of the server 4 Pull the cover release lever back 5 Slide the cover off the server Attention For proper cooling and airflow replace the cover before turning on the server Operating th...

Page 18: ...are installed in either slot 1 or 2 Your server supports a 5 0 V PCI adapter in slot 2 and a 3 3 V PCI adapter in slot 1 Your server uses a rotational interrupt technique to configure PCI adapters You...

Page 19: ...ot cover in place by sliding it upward and off the frame of the server 5 Remove the expansion slot cover 6 See the documentation that comes with your adapter for any cabling instructions for internal...

Page 20: ...rly seated adapters might cause damage to the system board the riser card or the adapter d If you opened the adapter retention latch in step 8a push down on the latch now until it clicks into place se...

Page 21: ...e on the ServerGuide CD The Red Hat Linux 7 2 operating system includes MXT support natively and does not need a separate device driver The MXT Aware OS setting must be Enabled the default value and t...

Page 22: ...page 3 4 If necessary remove the PCI adapter in slot 2 for easier access to the DIMM connectors 5 Touch the static protective package containing the DIMM to any unpainted metal surface on the server...

Page 23: ...If you use any other ServeRAID or SCSI configuration you cannot hot swap a hard disk drive you must turn the server off and unplug the power cord before installing or replacing a drive Note For detai...

Page 24: ...xternal cables and power cords reconnect them now then turn on the server 5 Check the hard disk drive status light and activity light to verify that the hard disk drive is operating properly If the am...

Page 25: ...et 1 U47 and the second microprocessor is installed in socket 2 U79 Both microprocessors share the system load Attention To avoid damage and to ensure proper server operation review the following befo...

Page 26: ...n Carefully press the microprocessor into the connector Attention To avoid bending the pins do not use excessive force 6 Push the release lever down to lock the microprocessor into place 7 Install the...

Page 27: ...o not engage the ledge properly it will be extremely difficult to remove the cover later 2 Install the cover by placing it into position and sliding it forward Make sure that the cover engages the tab...

Page 28: ...The following sections discuss each of these options While reading about these options remember that they are independent of each other 1 Refer to the following illustration to locate the connectors o...

Page 29: ...RJ 45 connectors 3 Starting at the topmost server to be included in the ASM bus plug one end of the cable into the RS 485 B connector and the other end of the cable into the RS 485 A connector of the...

Page 30: ...same time 5 If you are using a flat panel monitor you might need to adjust the image lock on your monitor when multiple servers are connected using C2T chaining cables To adjust this image select one...

Page 31: ...or on press the Select button on server 1 in the C2T chain 2 Check the monitor to see if it is working 3 Use the mouse or pointing device to open an application 4 Test your keyboard by typing a few wo...

Page 32: ...20 IBM xSeries 330 Type 8675 Installation Guide...

Page 33: ...you have a SCSI hard disk drive in your server check the hard disk drive status light and activity light to verify that the hard disk drives are operating properly See Server controls and indicators o...

Page 34: ...system is different Read all the documentation about shutting down the operating system before continuing 2 Press the power control button on the front of the server Server controls and indicators Thi...

Page 35: ...s between several servers See Configuring the ASM processor on page 28 for information about configuring the system management processor Select light This green LED lights when the monitor keyboard an...

Page 36: ...t duplicates the system error light on the front of the server Power on light This green LED lights and stays on when you turn on your server and will blink when the server is in Standby mode This lig...

Page 37: ...r to select operating system wake up support and to set menu wait times For information about how to start this utility see Using the PXE Boot Agent Utility program on page 27 ServerGuide CDs The Serv...

Page 38: ...icts Note If your server has a redundant array of independent disks RAID adapter installed use the configuration method that is supplied with the RAID adapter to view or change SCSI settings for devic...

Page 39: ...The ServerGuide CDs provide state of the art programs to detect the server model and hardware options that are installed configure server hardware provide device drivers and install your network opera...

Page 40: ...ct any device drivers Complete the following steps to update the ASM firmware 1 Turn off your server 2 Insert the diskette into the diskette drive 3 Turn on your server If your server does not start u...

Page 41: ...names and numbers that correspond to the server designations to which they apply 6 Press F6 to save the values and return to the main menu To return to the main menu without saving press Esc 7 When yo...

Page 42: ...30 IBM xSeries 330 Type 8675 Installation Guide...

Page 43: ...the problems See the Troubleshooting charts on page 34 for more information Event or error logs The system event or error log contains all error messages that are issued during POST and all system st...

Page 44: ...emains call for service One long and one short If the video controller on the system board is being used call for service If you installed an optional video adapter replace the failing adapter One lon...

Page 45: ...am and verify that the interrupt resource settings are correct 1801 PCI adapter out of ROM space error Remove a PCI adapter or disable a PCI device in the Configuration Setup program 2400 or 2462 Vide...

Page 46: ...have been altered ensure that the CD ROM drive is first in the startup sequence If more than one CD ROM drive is installed ensure that only one drive is set as the primary drive Start the CD from the...

Page 47: ...t turn on an external SCSI option before turning on the server For more information see your SCSI expansion enclosure documentation The SCSI expansion enclosure used to work but does not work now Gene...

Page 48: ...banks of memory on the DIMMs are enabled The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled Look in the POST error log...

Page 49: ...e C2T device breakout cable You installed the necessary device drivers for the applications If the items above are correct and the screen remains blank call for service The screen is wavy unreadable r...

Page 50: ...ce Power problems Verify that The power cables are properly connected to the server The electrical outlet functions properly The type of memory installed is correct If you just installed an option rem...

Page 51: ...nd that serial port A is connected to either serial connector A J68 or serial connector B J39 on the system board If the problem remains call for service Software problem To determine if problems are...

Page 52: ...ions and the requested information will be sent to your fax machine In the U S and Canada to access the IBM Automated Fax System call 1 800 426 3395 Getting help and service If you have a problem with...

Page 53: ...Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty servi...

Page 54: ...ion technology support implementation and management services For more information about these services refer to the Integrated Technology Services Web site at http www ibm com services its For techni...

Page 55: ...hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM Engineering Change managemen...

Page 56: ...gnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have the following information...

Page 57: ...a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise If a Machine...

Page 58: ...hine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new...

Page 59: ...N THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES LOST PROFITS OR LOST SAVINGS...

Page 60: ...ction Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the Internat...

Page 61: ...that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations i...

Page 62: ...es and obligations of each of us arising from or relating in any manner to the subject matter of this Statement without regard to conflict of laws principles as well as Country unique terms and compet...

Page 63: ...ntractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will be limited to the...

Page 64: ...d of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in al...

Page 65: ...OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer o...

Page 66: ...ms Inc in the United States other countries or both Other company product or service names may be the trademarks or service marks of others Important notes Processor speeds indicate the internal clock...

Page 67: ...ction against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in acco...

Page 68: ...the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the...

Page 69: ...provals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number Used i...

Page 70: ...Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname...

Page 71: ...Setup Utility program 25 controller IDE 2 SCSI 2 video 2 controls and indicators 22 cover installing 15 removing 5 D diagnostic program 31 DIMM See memory module 10 diskette drive features 2 problem 3...

Page 72: ...ystem 27 notes important 54 notices electronic emission 55 FCC Class A 55 O operating system installing 27 option problems 38 P PCI bus A 6 bus B 6 expansion slots 6 pointing device problems 36 POST b...

Page 73: ...e 22 T testing C2T chain 19 trademarks 54 troubleshooting chart 31 diagnostic tools 31 POST 31 troubleshooting charts 34 turning off the server 21 turning on the server 21 U United States electronic e...

Page 74: ...62 IBM xSeries 330 Type 8675 Installation Guide...

Page 75: ......

Page 76: ...IBM Part Number 32P0284 Printed in the United States of America 32P 284...

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