IBM ViaVoice Simply Dictation for Mac OS X, User Manual, Page: 82 / 92

80 Obtaining Technical Support
Getting Help Getting Help Getting Help Getting Help
Getting Help
Getting Help Getting Help
Getting Help
Obtaining Technical Support
A solution to your problem might already exist!
Before you contact technical support , check the Frequently Asked Questions database
and the Tested Systems list.
The Internet address is:
http://www.ibm.com/viavoice
Click the Support link in the left panel on the web page. Then, select your speech
product.
Information Required Before You Contact Technical
Support
Before calling or e-mailing a message to technical support, you must have the following
information readily available:
• Your name and
Technical Support ID (see the label on the back cover of this book).
• Information about your computer: processor type and speed, amount of RAM
installed, available free hard-disk space, amount of cache (use the Apple System
Profiler), and make and model of your sound card.
• Product name and release number. This information is located in the About box, and
the ReadMe file.
• Any other applications you use in conjunction with ViaVoice.
• A record of specific error messages or codes that were displayed.
• A description of what you were doing when the error occurred. Try to re-create the
error before contacting the Technical Support Center.