Trademarks
The following terms are trademarks of the IBM Corporation in the
United States or other countries or both:
Other company, product, and service names may be trademarks or
service marks of others.
Help and service information
This section contains information on how to obtain online and
telephone technical support.
Online technical support
Online technical support is available during the life of your
product. Online assistance can be obtained through the Personal
Computing Support Web site and the IBM Automated Fax System.
During the warranty period, assistance for replacement or exchange
of defective components is available. In addition, if your IBM
option is installed in an IBM computer, you might be entitled to
service at your location. Your technical support representative can
help you determine the best alternative.
Telephone technical support
Marketing, installation, and configuration support through the
HelpCenter will be withdrawn or made available for a fee, at
IBM’s discretion, 90 days after the option has been withdrawn
from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as
much of the following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and
manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your
system
If possible, be at your computer. Your technical support
representative might want to walk you through the problem during
the call.
For the support telephone number and support hours by country,
refer to the following table or to the enclosed technical support
insert. If the number is not provided, contact your IBM reseller or
IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Online technical support
IBM Personal Computing
Support Web Site
http://www.ibm.com/pc/support
IBM Automated Fax System
1-800-426-3395 (U.S. and
Canada)
Support 24 hours a day, 7 days a week
HelpCenter
IBM
Canada (Toronto only)
416-383-3344
Canada (all other)
1-800-565-3344
U.S.A./Puerto Rico
1-800-772-2227
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