Table 34. Resolving errors (continued)
Problem
Solution
Can’t connect to Key
Management Server for LME.
• Run the Encryption Connectivity Check or Key Path Diagnostics and review
the results message. See “Locating Management functions” on page 65.
• Validate that the server configuration properties file includes support for TLS
1.2. See the encryption server documentation.
• If SKLM v2.7 or higher is used and you’re using the Library Self-Signed
Certificate. For one time only, you might need to reset your encryption
settings to clear out old versions of the self-signed certificate, reconfigure
encryption, then accept the new self-signed certificate on the encryption
server. See “Configuring Library Managed Encryption” on page 73.
• Check that your certificate algorithm is supported by your version of the
server.
Pre-call checklist
If you have questions or problems with the library, complete these steps before a call to IBM technical
support is placed.
Note: Where instructions refer you to the web, go to http://www.ibm.com/storage/support/lto.
1. Verify that you exhausted all troubleshooting options. See “Troubleshooting Guide” on page 77.
2. Collect library and drive logs. See “Locating Management functions” on page 65.
3. Verify that the library and drive firmware is at the most recent level. See “Locating Management
4. Verify that your device drivers are at the most recent level.
• For the current release of IBM device drivers, see Supported Device Drivers.
• For the current release of device drivers by independent software vendors (ISVs), go to the
appropriate third-party website.
5. Verify whether your hardware and software configuration is supported. See “Host connectivity” on
6. Check the hardware and connections:
• Ensure that the host interface cable connector does not contain bent or recessed pins.
• Ensure that all retention screws for the host interface cable and terminator are securely tightened.
• Verify the host connection. See “Verifying the host connection” on page 60.
If you still have a problem after these steps are completed, see “Contacting IBM technical support” on
Contacting IBM technical support
Follow the procedures to contact IBM technical support.
Important: This tape library is a customer installed unit. The customer is responsible for the setup and
maintenance of the tape library. The customer is charged for service if a service contract is not in place.
• Complete the steps in Pre-call checklist before a call is placed to IBM technical support.
• Before IBM technical support is called, the customer is responsible for following published LTO
diagnostic procedures, including any needed update to the current level of firmware.
• The IBM Support Center assists with problem determination and can initiate shipment of a replacement
part, if needed, to the customer’s location. Transportation costs, both ways, are paid by IBM. The
82 IBM TS4300 Tape Library Machine Type 3555: User's Guide
Summary of Contents for TS4300 3555
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Page 175: ...Figure 81 Unlocked spooling mechanism enlarged view Chapter 6 Upgrading and servicing 145...
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