IBM TS22 Series, Manual

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SCD drive error codes give descriptions of the errors and messages that pertain to the drive.
If the drive detects a permanent error, it displays the error code on the SCD and flashes the Fault light (Ready light is Off).
Make note of the SCD error code before a cartridge is removed or the SCD error code is cleared.
If an error occurred with a cartridge in the drive, push Unload to eject the cartridge.
To clear the SCD error code and power cycle the drive, press Unload for 10 seconds. A drive memory dump is created.
Attention: If the drive detects a permanent error, and displays an error code other than , it automatically completes a drive memory dump. If you force a drive
memory dump, the existing memory dump is overwritten and data is lost. After you force a drive memory dump, do not turn off the power to the drive or you might
lose the memory dump data.
Table 1. Error codes on the Single-character Display
Error Code Cause and Action
No error occurred and no action is required. This code displays when diagnostic tests are finished running and no error occurred.
Note: The Single-character Display is blank during normal operation of the tape drive.
Temperature problem. The tape drive detected that the recommended operating temperature was exceeded. Complete one or more of these
actions:
Ensure that the cooling fan is rotating and is quiet. If not, refer to your enclosure documentation.
Remove any blockage that prevents air from flowing freely through the tape drive.
Ensure that the operating temperature and airflow is within the specified range (see
Location requirements ).
Clear the error code by power-cycling the tape drive or placing the drive in Maintenance mode. If the operating temperature and airflow are
within the specified range, and the problem persists, replace the drive.
Power problem. The tape drive detected that the externally supplied power is outside the specified voltage limits (the tape drive is not
operating). Complete this action:
1. Ensure that the power connector is properly seated.
2. Turn power off/on the tape drive to see whether the problem repeats.
3. Replace the tape drive if the problem persists.
The error code clears when you place the tape drive in maintenance mode.
Firmware problem. The tape drive determined that a firmware error occurred. Complete this action:
1. Collect a drive memory dump.
Note: Do not force a new memory dump; the tape drive created one.
Server's host interface with a device driver utility or system tool such as ITDT. For instructions about ITDT, visit the web at
http://www.ibm.com/support/fixcentral .
Ultrium tape drive (to copy and read a drive memory dump, use Function code 5: Copy drive dump )
2. Power the tape drive off and on, then retry the operation that produced the error.
3. If the problem persists, download new firmware and retry the operation.
4. If the problem persists, send the drive memory dump that you collected in step 1 to your IBM Support Center.
The error code clears when you place the tape drive in Maintenance mode.
Firmware or hardware problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Complete this action:
1. Collect a drive dump.
Note: Do not force a new memory dump; one exists.
Server's host interface with a device driver utility or system tool such as ITDT. For instructions about using ITDT, go to
http://www.ibm.com/support/fixcentral .
Ultrium tape drive (to copy and read a drive memory dump, use Function code 5: Copy drive dump )
2. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you place the tape drive in
Maintenance mode.
3. If the problem persists, download new firmware and retry the operation; if new firmware is not available, replace the drive.
Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, you
cannot insert a cartridge if the current cartridge was successfully ejected. The error code might clear when you cycle power to the tape drive or
place it in maintenance mode. If the problem persists, replace the drive.
Note: Copy the drive memory dump to flash memory before the drive is returned. For instructions, refer to
Function code 5: Copy drive dump .
Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape
cartridge. Ensure that the tape cartridge is the correct media type:
Ultrium 1, 2, 3, 4, 5, 6, 7, and M8 cartridges are not supported in the Ultrium 9 tape drive.
Drive does not accept an expired Cleaning Cartridge.
Drive does not accept a WORM cartridge when diagnostic tests are run in Maintenance mode.
Drive does not write over existing data sets on a WORM cartridge. Ensure that you are appending data sets on WORM media rather than
attempting to write over existing data sets.
If the tape cartridge is the correct media type, complete this action:
104 IBM TS22xx Tape Drives