IBM totalstorage 326, User Reference

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Appendix B. Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
IBM maintains pages on the World Wide Web where you can get information about
IBM products and services and find the latest technical information.
Table 24 lists some of these pages.
Table 24. IBM Web sites for help, services, and information
www.ibm.com Main IBM home page
www.ibm.com/storage IBM Storage home page
www.ibm.com/storage/support IBM Support home page
You might also want to visit the Web pages of other companies for information
about other operating systems, software, and accessories. The following are some
other Web sites you might find helpful:
www.tivoli.com
www.cdpi.com
Services available and telephone numbers listed are subject to change without
notice.
Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period, you
may call the IBM Support Center (1 800 426-7378 in the U.S.) for hardware product
assistance covered under the terms of the IBM hardware warranty.
The following services are available during the warranty period:
v
Problem determination: Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v
IBM hardware repair: If the problem is determined to be caused by IBM hardware
under warranty, trained service personnel are available to provide the applicable
level of service.
v
Engineering change management: Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by IBM,
will make Engineering Changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v
Machine type and model
v
Serial numbers of your IBM hardware products
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information
© Copyright IBM Corp. 2002
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