IBM ThinkPad X20 User Manual Download

Page: 1 / 98

ThinkPad

X Series

Service and Troubleshooting Guide

Summary of Contents for ThinkPad X20

Page 1: ...ThinkPad X Series Service and Troubleshooting Guide...

Page 2: ...disposed of in landfills v To reduce the risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in la...

Page 3: ...een approved to cooperate with the integrated wireless feature 2 When you use any other RF option device that is not listed on the IBM site all other wireless features including the integrated transmi...

Page 4: ...iv ThinkPad X Series Service and Troubleshooting Guide...

Page 5: ...ad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad Button shown in the previous illustration to open Access ThinkPad your on board computer help cent...

Page 6: ...Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer Visit these IBM Web sites to join an interactive community of ThinkPad users...

Page 7: ...essories software and upgrades visit the IBM Web site View help topics to learn how to v Use your computer hardware features v Connect to the internet or a local network v Set up a projector for your...

Page 8: ...video clips that show you how to perform certain tasks such as replacing your battery inserting a PC card or upgrading your memory Use the controls shown to play pause and rewind the video clip viii...

Page 9: ...odule 34 Chapter 3 Getting help and service from IBM 37 Getting help and service 38 Getting help on the Web 38 Getting help by fax 39 Calling IBM 39 Getting help around the world 41 Appendix A Importa...

Page 10: ...x ThinkPad X Series Service and Troubleshooting Guide...

Page 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 4 Caring for your ThinkPad computer 5 Copyright IBM Corp 2001 1...

Page 12: ...ance Front view Rear view Security keyhole Power jack Monitor connector USB connector Stereo line in jac k Ethernet connector Modem connector Your ThinkPad at a glance 2 ThinkPad X Series Service and...

Page 13: ...The color display uses TFT technology 1 XGA v Up to 1024 by 768 resolution on the 12 1 inch LCD v Up to 1600 by 1200 resolution on an external monitor v Brightness control Keyboard 85 key 86 key or 9...

Page 14: ...m Mini PCI Card or the Combo Mini PCI Card is installed Ethernet connector available if the Ethernet Mini PCI Card or the Combo Mini PCI Card is installed UltraPort connector to support an optional IB...

Page 15: ...of your computer Important tips Be careful about where and how you work v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the compu...

Page 16: ...that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Handle storage media and drives properly v If your computer comes with a diskette drive avo...

Page 17: ...it is lost or stolen Registering your computer also enables IBM to notify you about possible technical information and upgrades v Only an authorized IBM ThinkPad repair technician should disassemble a...

Page 18: ...Caring for your ThinkPad computer 8 ThinkPad X Series Service and Troubleshooting Guide...

Page 19: ...ckPoint problems 18 Standby or hibernation problems 19 Computer screen problems 22 Battery problems 23 Hard disk drive problems 24 Software problems 24 Bluetooth problem 25 Other problems 25 Starting...

Page 20: ...Make sure you have time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnosti...

Page 21: ...e ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0193 RF antenna has been removed The RFID antenna that you installed has been removed Enter the supe...

Page 22: ...computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the me...

Page 23: ...Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have...

Page 24: ...play the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness level might be set to minimum brightness Adjust the...

Page 25: ...the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted Note If your computer has a screen exp...

Page 26: ...on your computer does not work Use the numeric keypad on the external keyboard If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the...

Page 27: ...tion speeds are the same v The infrared ports are clean v No objects are between the computer and the communicating device v The distance and angle between your computer and the device are within the...

Page 28: ...haracteristic of the TrackPoint and is not a defect Cursor drifting might occur for several seconds under the following conditions v When the computer is turned on v When the computer resumes normal o...

Page 29: ...arring your computer with a USB device especially a USB mouse connected Solution Your computer is enabled to return from standby mode when detecting any activity on a device attached to the USB connec...

Page 30: ...on mode when the battery is depleted Connect the ac adapter to the computer then press Fn Problem Your computer does not enter standby or hibernation mode Solution Check whether any option has been se...

Page 31: ...rogram and then remove the PC Card or disable the PC Card slot using the Control Panel Enable hibernation mode as follows For Windows 98 1 Start the ThinkPad Configuration Program 2 Click Power Manage...

Page 32: ...n for the problem below Problem The screen is unreadable or distorted Solution Make sure that v The display device driver is installed correctly v The display resolution and color depth are correctly...

Page 33: ...ion This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen mig...

Page 34: ...Solution The rattling noise might be heard when v The hard disk drive starts accessing the data or when it stops v You are carrying the hard disk drive v You are carrying your computer This is a norm...

Page 35: ...ThinkPad Configuration program and start it again This is a temporary recovery Bluetooth problem Problem Your Bluetooth is not functional and IBM Integrated Bluetooth has a yellow mark in Device Mana...

Page 36: ...ding the device name Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the Thi...

Page 37: ...ress F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password then h...

Page 38: ...to restore your pre installed software do the following 1 Save all of your files and shut down your desktop 2 Turn off your computer 3 Turn on your computer Quickly press F11 when this message is disp...

Page 39: ...te as the Recovery Repair diskette and save it for future use To use the Recovery Repair diskette 1 Shut down and turn off your computer 2 Insert the Recovery Repair diskette into the drive then turn...

Page 40: ...for the snapshot For example before installing a word processor you might type Before installing a word processor 5 Click OK 6 After a few moments the main ConfigSafe window will return The snapshot i...

Page 41: ...ot touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive make a backup copy of all the inf...

Page 42: ...10 Insert the new hard disk drive and its cover into the hard disk drive bay then secure it firmly into place Note Make sure that the label on the hard disk drive is facing the bottom of the computer...

Page 43: ...turn the computer upside down 3 Slide the battery pack latch toward the back of the computer and hold 1 until the battery pack is removed 2 Note The first position of the battery pack latch is for rel...

Page 44: ...4 Loosen the screw on the memory slot cover then remove the cover 5 Find the notch on the side of the DIMM Attention To avoid damaging the DIMM do not touch its contact edge 6 With the notched end of...

Page 45: ...computer on 2 Press the F1 key while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left area of the screen The IBM BIOS Setup Utility screen appears The Installed memory i...

Page 46: ...Install a memory module 36 ThinkPad X Series Service and Troubleshooting Guide...

Page 47: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Getting help by fax 39 Calling IBM 39 Getting help around the world 41 Copyright IBM Corp 2001 37...

Page 48: ...irectory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and...

Page 49: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Page 50: ...Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web site at www ibm com pc support Country or re...

Page 51: ...6649 Venezuela Spanish 0 800 100 22011 Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IB...

Page 52: ...le IBM computers are identified by their four digit machine types For more information about International Warranty Service see Service Announcement 601 034 at http www ibm com Click Support downloads...

Page 53: ...r attached devices If the 3 pin power cord is provided with this product it must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices Firs...

Page 54: ...it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disposing of th...

Page 55: ...ass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash the affected areas with water...

Page 56: ...nt of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products at the date of manufacture In other countries the drive is certified to conform to th...

Page 57: ...visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety in...

Page 58: ...48 ThinkPad X Series Service and Troubleshooting Guide...

Page 59: ...eseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty The following services are available during the warranty period v Problem determination Trained pe...

Page 60: ...kPad also describes the diagnostic tests that you can perform If you suspect a software problem refer to the information for the operating system or application program Calling for service Please have...

Page 61: ...ting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided b...

Page 62: ...sed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part...

Page 63: ...r contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real prop...

Page 64: ...rvice from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws...

Page 65: ...ules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal...

Page 66: ...tween us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this...

Page 67: ...OWING TERMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austr...

Page 68: ...Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreem...

Page 69: ...violation of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liabili...

Page 70: ...tions involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine...

Page 71: ...ch otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods...

Page 72: ...62 ThinkPad X Series Service and Troubleshooting Guide...

Page 73: ...ive you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A The following paragraph does n...

Page 74: ...data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to dete...

Page 75: ...the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or serv...

Page 76: ...he FCC rules A label is affixed to the device that contains among other things the FCC registration number USOC and Ringer Equivalency Number REN for this equipment If these numbers are requested prov...

Page 77: ...r specify service arrangement USOC RJ11C Canadian Department of Communications certification label NOTICE The Industry Canada label identifies certified equipment This certification means that the equ...

Page 78: ...de l entreprise utilis s pour un service individuel ligne unique peuvent tre prolong s au moyen d un dispositif homologu de raccordement cordon prolongateur t l phonique interne L abonn ne doit pas o...

Page 79: ...item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network servic...

Page 80: ...hat the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assu...

Page 81: ...sing the Internet requires suitable software in addition to a modem This equipment should not be used in a manner which could constitute a nuisance to other Telecom customers Some parameters required...

Page 82: ...lines will always continue to support pulse dialling v Use of pulse dialling when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also ca...

Page 83: ...d constitute a nuisance to other Telecom customers If a charge for local calls is unacceptable to the customer please ensure that only the 7 digits of the local number are signalled from the modem Do...

Page 84: ...nion countries Hereby Ambit declares that this J07M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 74 ThinkPad X Series Service and T...

Page 85: ...Hereby Intel declares that this PBA A30469 008 or PBA A48829 002 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC Appendix C Notices 75...

Page 86: ...tes within the guidelines found in radio frequency safety standards and recommendations IBM believes it is safe for use by consumers These standards and recommendations reflect the consensus of the sc...

Page 87: ...device must accept any interference received including interference that may cause undesired operation The FCC RF Safety Requirement The radiated output power of Wireless LAN Mini PCI Adapter is far...

Page 88: ...da Industry Canada IC Low Power License Exempt Radiocommunication Devices RSS 210 Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must a...

Page 89: ...n non recommand e de ces produits v Actiontec Electronics Inc und TDK Systems Europe Ltd erkl ren hiermit dass die in diesem Produkt integrierte drahtlose RLAN Einheit Actiontec und Bluetooth Einheit...

Page 90: ...80 ThinkPad X Series Service and Troubleshooting Guide...

Page 91: ...Appendix D Wireless Regulatory information 81...

Page 92: ...une utilisation priv e l ext rieur d un b timent au dessus d un espace public aucun enregistrement n est n cessaire pour une distance de moins de 300m Pour une distance sup rieure 300m un enregistreme...

Page 93: ...o per installazione in esterni non e permessa Italy I License required for indoor use Use with outdoor installations not allowed Notice for Users in Singapore The Wireless LAN adapter included in this...

Page 94: ...Other company product or service names may be the trademarks or service marks of others 84 ThinkPad X Series Service and Troubleshooting Guide...

Page 95: ...blems 17 K keyboard problems 16 keyboard specifications 3 M memory specifications 3 O on board help v P password problems 15 PC Doctor for Windows 10 power switch problems 16 problems troubleshooting...

Page 96: ...86 ThinkPad X Series Service and Troubleshooting Guide...

Page 97: ......

Page 98: ...Part Number 62P7847 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 1P P N 62P7847...

Search results

Summary of Contents for ThinkPad X20

Reviews:

Related manuals for ThinkPad X20

Brands by name

Popular brands

IBM ThinkPad X20, Supplementary Manual

Search results

Summary of Contents for ThinkPad X20

Reviews:

Related manuals for ThinkPad X20

Brands by name

Popular brands