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IBM ThinkPad T40, Service And Troubleshooting Manual

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IBM ThinkPad T40 Service And Troubleshooting Manual Download Page 62

Telephone

 

numbers

 

Note:

  

Telephone

 

numbers

 

are

 

subject

 

to

 

change

 

without

 

notice.

 

For

 

the

 

latest

 

list

 

of

 

IBM

 

Support

 

Center

 

telephone

 

numbers

 

and

 

hours

 

of

 

operation,

 

visit

 

the

 

Support

 

Web

 

site

 

at

 

www.ibm.com/pc/support

 

Country

 

or

 

region

 

Language

 

Telephone

 

Number

 

Africa

 

+44(0)1475

 

555

 

055

 

Argentina

 

Spanish

 

0800-666-0011

 

Australia

 

English

 

131-426

 

Austria

 

German

 

01-24592-5901

 

Bolivia

 

Spanish

 

0800-0189

 

Belgium

 

Dutch

 

02-210

 

9820

 

French

 

02-210

 

9800

 

Brazil

 

Portuguese

 

55-11-3889-8986

 

Canada

 

English/

 

French

 

1-800-565-3344

 

in

 

Toronto

 

only

 

416-383-3344

 

Chile

 

Spanish

 

800-224-488

 

China

 

Mandarin

 

800-810-1818

 

China

 

(Hong

 

Kong

 

S.A.R.)

 

Cantonese
English
Putonghua

 

Home

 

PC

 

852-2825-7799

Commercial

 

PC

 

852-8205-0333

 

Colombia

 

Spanish

 

980-912-3021

 

Costa

 

Rica

 

Spanish

 

284-3911

 

Denmark

 

Danish

 

45

 

20

 

82

 

00

 

Dominican

 

Republic

 

Spanish

 

566-4755
566-5161

 

ext

 

8201

 

1-200-1929

 

(Toll

 

Free

 

within

 

Dominican

 

Republic)

 

Ecuador

 

Spanish

 

1-800-426911

 

(option

 

#4)

 

El

 

Salvador

 

Spanish

 

250-5696

 

Finland

 

Finnish

 

09-459

 

69

 

60

 

France

 

French

 

02

 

38

 

55

 

74

 

50

 

Germany

 

German

 

07032-1549

 

201

 

Guatemala

 

Spanish

 

335-8490

 

Getting

 

help

 

and

 

service

 

40

 

ThinkPad

®

 

T40

 

Series

 

Service

 

and

 

Troubleshooting

 

Guide

Summary of Contents for ThinkPad T40

Page 1: ...ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 2: ......

Page 3: ...ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 4: ...Y OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improv...

Page 5: ...23 Battery problems 24 Hard disk drive problems 25 A startup problem 26 Fingerprint authentication problems 27 Other problems 27 Starting IBM BIOS Setup Utility 31 Recovering pre installed software 32 Upgrading the hard disk drive 33 Replacing the battery 35 Chapter 3 Getting help and service from IBM 37 Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the ...

Page 6: ...iv ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 7: ...ο προϊ ν σας µπορε τε να συµβ λετε στην προστασ α σας απ κινδ νους και να δηµιουργ σετε να ασϕαλ στερο υπολογιστικ περιβ λλον εργασ ας Σηµε ωση Οι πληροϕορ ες αυτ ς περι χουν αναϕορ ς σε µετασχηµατιστ ς και µπαταρ ες Π ραν των ϕορητ ν προσωπικ ν υπολογιστ ν η IBM παρ χει ορισµ να προϊ ντα πως π χ ηχε α και οθ νες µε εξωτερικο ς µετασχηµατιστ ς Αν χετε να τ τοιο προϊ ν οι πληροϕορ ες αυτ ς ισχ ουν ...

Page 8: ...τηλεπικοινωνιακ ς γραµµ ς ως του µιλ σετε µε το Κ ντρο Υποστ ριξης της IBM για περαιτ ρω καθοδ γηση v Καλ δια ρε µατος ϕις µετασχηµατιστ ς επεκτ σεις καλωδ ων συσκευ ς προστασ ας απ υπερτ σεις τροϕοδοτικ που χουν κοπε ραγ σει σπ σει υποστε ζηµ ες v Ενδε ξεις υπερθ ρµανσης καπνο σπ θας ϕωτι ς v Ζηµ ες σε µια µπαταρ α πως ρωγµ ς παραµ ρϕωση αποϕ ρτιση µπαταρ ας συσσ ρευση ξ νων ουσι ν επ νω στη µπατ...

Page 9: ...ται αποκλειστικ για χρ ση µε αυτ το προϊ ν εν πρ πει να χρησιµοποιηθο ν σε καµ α περ πτωση µε οποιοδ ποτε λλο προϊ ν Ποτ µην τυλ γετε να καλ διο ρε µατος γ ρω απ το µετασχηµατιστ λλο αντικε µενο Αν το κ νετε µπορε το καλ διο να καταπονηθε µε αποτ λεσµα να ϕθαρε να κοπε να µπλεχτε Αυτ µπορε να ε ναι επικ νδυνο Να εξασϕαλ ζετε π ντα τι τα καλ δια ρε µατος δεν περνο ν απ σηµε α που µπορε να πατηθο ν ...

Page 10: ... αντικαταστ σετε Ορισµ να προϊ ντα χουν ϕις τρι ν ακροδεκτ ν Το ϕις αυτ µπορε να συνδεθε µ νο σε γειωµ νη ηλεκτρικ πρ ζα Αυτ γ νεται για λ γους ασϕ λειας Μην παρακ µψετε αυτ την προϕ λαξη επιχειρ ντας να συνδ σετε την πρ ζα σε µη γειωµ νη πρ ζα Αν δεν µπορε τε να συνδ σετε το ϕις στην πρ ζα επικοινων στε µε ναν ηλεκτρολ γο για να προµηθευτε τε ναν εγκεκριµ νο προσαρµογ α για να αντικαταστ σετε την...

Page 11: ... σχ µα νοµ σµατος που τροϕοδοτε το ρολ ι του συστ µατος ταν η µηχαν ε ναι αποσυνδεδεµ νη απ την πρ ζα Οι ακ λουθες πληροϕορ ες αϕορο ν λες αυτ ς τις µπαταρ ες v Χρησιµοποιε τε µ νο µπαταρ ες και συσκευ ς επαναϕ ρτισης που ε ναι εγκεκριµ νες απ την IBM για χρ ση µε το συγκεκριµ νο προϊ ν v Ακολουθε τε τις οδηγ ες που παρ χονται µαζ µε το προϊ ν σας ταν ϕορτ ζετε και χρησιµοποιε τε τη µπαταρ α v Μην...

Page 12: ...στ ριξης της IBM για βο θεια Θερµ τητα και εξαερισµ ς προϊ ντος Οι υπολογιστ ς παρ γουν θερµ τητα ταν ε ναι αναµµ νοι και κατ τη ϕ ρτιση των µπαταρι ν Οι ϕορητο προσωπικο υπολογιστ ς παρ γουν σηµαντικ ποσ τητα θερµ τητας λ γω του µικρο τους µεγ θους Τηρε τε π ντα τις ακ λουθες προϕυλ ξεις v Μην αϕ νετε τη β ση του υπολογιστ σε επαϕ µε το µηρ λλο µ ρος του σ µατ ς σας για µεγ λο χρονικ δι στηµα ταν...

Page 13: ...ν απ κ θε χρ ση για να βεβαιωθε τε τι δεν χουν ρωγµ ς Μη χρησιµοποιε τε δ σκους που χουν ρωγµ ς λλες ζηµ ες Πρ σθετες πληροϕορ ες ασϕ λειας ΚΙΝ ΥΝΟΣ Το ηλεκτρικ ρε µα στα καλ δια ρε µατος τηλεϕ νου και επικοινων ας ε ναι επικ νδυνο Για να αποϕ γετε τον κ νδυνο ηλεκτροπληξ ας ταν εγκαθιστ τε µετακινε τε ανο γετε τα καλ µµατα του προϊ ντος των προσαρτηµ νων συσκευ ν συνδ ετε και αποσυνδ ετε τα καλ δ...

Page 14: ...xii ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 15: ...ι η υπερβολικ αποϕ ρτισ του ΚΙΝ ΥΝΟΣ Αν το πακ το επαναϕορτ σιµων µπαταρι ν δεν αντικατασταθε µε το σωστ τρ πο υπ ρχει κ νδυνος κρηξης Το πακ το µπαταρι ν περι χει µικρ ποσ τητα επιβλαβ ν ουσι ν Για να αποϕ γετε τυχ ν τραυµατισµ v Αντικαταστ στε τη µπαταρ α µ νο µε µπαταρ α του προτειν µενου απ την IBM τ που v Κρατ στε το πακ το µπαταρι ν µακρι απ ϕωτι v Μην το εκθ σετε σε νερ βροχ v Μην επιχειρ σ...

Page 16: ...τε τα καλ µµατα του συστ µατος προσαρτηµ νων συσκευ ν Το ηλεκτρικ ρε µα στα καλ δια ρε µατος τηλεϕ νου και επικοινων ας ε ναι επικ νδυνο ΠΡΟΣΟΧΗ ταν χετε προσθ σει αναβαθµ σει µια κ ρτα CDC Mini PCI µια κ ρτα µν µης µη χρησιµοποι σετε τον υπολογιστ πριν κλε σετε το κ λυµµα Ποτ µη χρησιµοποιε τε τον υπολογιστ ταν το κ λυµµα ε ναι ανοιχτ ΠΡΟΣΟΧΗ Η λ µπα ϕθορισµο που περι χεται στην οθ νη υγρ ν κρυστ...

Page 17: ...ηλ ϕωνο στο χ ρο της διαρρο ς για να την αναϕ ρετε v Χρησιµοποιε τε µ νο καλ διο τηλεϕ νου Αρ 26 AWG µεγαλ τερο παχ τερο λωση σχετικ µε τις προδιαγραϕ ς των συσκευ ν laser Η οπτικ µον δα αποθ κευσης π χ µον δα CD ROM CD RW DVD ROM SuperDisk που µπορε να ε ναι εγκατεστηµ νη στον υπολογιστ IBM ThinkPad ε ναι προϊ ν laser Η παρακ τω ετικ τα σ µανσης προϊ ντος laser Κατηγορ ας 1 βρ σκεται στην επιϕ νε...

Page 18: ... ΟΠΟΙΗΣΗ Ο χειρισµ ς του καλωδ ου αυτο του προϊ ντος των καλωδ ων των προαιρετικ ν τµηµ των που πωλο νται µε αυτ το προϊ ν θα σας εκθ σει σε µ λυβδο χηµικ ουσ α που η Πολιτε α της Καλιϕ ρνιας θεωρε τι προκαλε καρκ νο και γενετ σια ελαττ µατα λλες αναπαραγωγικ ς βλ βες Πλ νετε τα χ ρια σας µετ το χειρισµ των καλωδ ων Φυλ ξτε αυτ ς τις οδηγ ες Μην ανο ξετε την οπτικ µον δα αποθ κευσης εν υπ ρχουν στ...

Page 19: ...for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section or partition of the hard disk Although hidden the backups in the partition consume hard disk space Therefore when checking t...

Page 20: ...xviii ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 21: ... Access IBM button during the startup sequence of your computer and start IBM Rescue and Recovery Use this program to run diagnostics restore your backups assuming you have made backups using the IBM Rescue and Recovery program restore the hard drive to the original factory state ie what was there when you received your computer start a utility that enables you to change your startup sequence and ...

Page 22: ...your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip Note If a bootable device is attached to the computer and the boot priority of that device is higher than IDE HDD the computer boots from that device xx ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 23: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 4 Caring for your ThinkPad computer 5 Copyright IBM Corp 2004 1 ...

Page 24: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 25: ...ltraNav TrackPoint and touch pad v Fn key function v Access IBM button v Volume control buttons v ThinkLight External interface v Parallel connector IEEE 1284A v External monitor connector v ExpressCard PC Card slots the upper slot ExpressCard the lower slot Type I or Type II PC Card v Stereo headphone jack v Microphone jack v Video out connector S Video v 2 Universal Serial Bus USB connectors v I...

Page 26: ...perating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8 to 90 Operating with a diskette in the drive 8 to 80 Heat output v 72 W 246 Btu hr maximum Power source ac adapter v Sine wave input at 50 to 60 Hz v ...

Page 27: ...ation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer v Avoid placing any objects including paper between the display and the keyboard or under the keyboard v Do not drop bump scratch twist hit...

Page 28: ...tips v Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of...

Page 29: ... liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with clean running water 7 Wipe the cover with the clean sponge 8 Wipe the surface again with a dry soft lint free cloth 9 Wait for the surface to dry completely and remove any fibers from the cloth Cleaning...

Page 30: ...ny liquid drip into the computer 6 Be sure to dry the display before closing it Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly v Scratching the surface of the reader with a hard pointed object v Scrapping the surface of the reader with your nail or anything hard v Using or touching the reader with a dirty finger If you not...

Page 31: ...d problems 17 UltraNav problems 18 Standby or hibernation problems 19 Computer screen problems 23 Battery problems 24 Hard disk drive problems 25 A startup problem 26 Fingerprint authentication problems 27 Other problems 27 Starting IBM BIOS Setup Utility 31 Recovering pre installed software 32 Upgrading the hard disk drive 33 Replacing the battery 35 Copyright IBM Corp 2004 9 ...

Page 32: ...re of the tests in PC Doctor for Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your problem here refer to Access IBM your on board help system Open Access IBM by pressing the Access IBM button The following section only describes problems that might prevent ...

Page 33: ...r turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the IBM BIOS Setup Utility 0192 System Security IBM Embedded Security hardware tamper detecte...

Page 34: ... the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it The...

Page 35: ...che is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The Mini PCI network card is not supported on this c...

Page 36: ...upervisor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If you still see the same error message have the computer serviced The hard disk password prompt A hard disk password is set Type the password and press Enter to use the computer If you still ...

Page 37: ...reen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external monitor refer to Computer screen problems on page 23 Solution If a power on password is set press any key to display the power on password prompt and then type the correct password and press Enter If the ...

Page 38: ... the touch pad or press a key to exit the screen saver or press the power switch to resume from standby or hibernation mode Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640 480 resolution VGA mode the screen image might look slightly distorted or appear smaller than the display size This is to maintain compatibility with other DOS applications ...

Page 39: ...n off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If the problem occurred immediately after the computer returned from standby mode enter the power on password if one has been s...

Page 40: ...yboard works there is a problem with the external keyboard Try using a different external keyboard UltraNav problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of the TrackPoint and is not a defect Pointer drifting might ...

Page 41: ...MTOOLS DRIVERS directory on your hard disk drive If your hard disk drive does not contain device drivers refer to the ThinkPad Web site For access to this Web site press the Access IBM button and open Access IBM Problem The scrolling or magnifying glass function does not work Solution Check the mouse driver in the Device Manager window and make sure that the IBM PS 2 TrackPoint driver is installed...

Page 42: ...ntation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the stan...

Page 43: ...r is not connected to an ac power source or The system does not enter hibernation mode from suspend mode if the computer is not connected to an ac power source Solution The timer wake with battery operation is disabled by default If you enable this function the computer could wake up and begin running while it is being carried this could lead to damage to the hard disk drive With this risk in mind...

Page 44: ...er to Installing device drivers in the Access IBM your on board help system v If the hibernation mode is not enabled To enable it do as follows For Windows NT Note You must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the default format in Windows NT you cannot use hibernation mode 1 Start the ThinkPad Configuration P...

Page 45: ...tus indicator is on is green press Fn to resume from the standby mode v If the problem persists do the Solution in the problem below Problem The screen is unreadable or distorted Solution Make sure that v The display device driver is installed correctly v The screen resolution and color quality are correctly set v The monitor type is correct To check these settings do as follows For Windows XP and...

Page 46: ...n film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Solution Do either of the following v If you are using 32 bit color mode change the color depth to...

Page 47: ... be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk...

Page 48: ...or identify your problem Starting the IBM Rescue and Recovery workspace is easy To open IBM Rescue and Recovery do the following 1 Turn off your PC then turn it on again 2 Watch the screen carefully while your PC starts When the To interrupt normal startup press the blue Access IBM button message is displayed at the lower left of the screen press the blue Access IBM button The IBM Rescue and Recov...

Page 49: ...ious functions available in the IBM Rescue and Recovery workspace v Restart closes the IBM Rescue and Recovery workspace and resumes the startup sequence that was interrupted Fingerprint authentication problems If your finger s have any of the following conditions you may not be able to register or authenticate it v Your finger is wrinkled v Your finger is rough dry or injured v Your finger is ver...

Page 50: ...o the Boot priority order list Problem The computer does not respond Solution IRQs for the PCI are all set as 11 The computer does not respond because it cannot share the IRQ with other devices Refer to the ThinkPad Configuration Program Problem Windows NT does not start however the message saying that Windows NT is loading remains on the screen Solution The USB setting might have been changed to ...

Page 51: ...hat speed depending on how much the processor is used If the use increases Intel SpeedStep switches the processor speed to the lower speed Operation in this mode can severely degrade the performance of the processor and thus cause the playback of a DVD to be jerky To avoid or reduce this problem you can choose any of three other modes of operation as follows v Maximum Performance Keeps the process...

Page 52: ...m required memory to run the application Refer to the manuals supplied with the application Check the following v The application is designed to operate with your operating system v Other applications run correctly on your computer v The necessary device drivers are installed v The application works when it is run on some other computer If an error message appears while you are using the applicati...

Page 53: ...ve and then turn off the computer 3 Turn on the computer then while the message To interrupt normal startup press the blue Access IBM button is displayed at the lower left of the screen press the Access IBM button The IBM Rescue and Recovery workspace opens 4 Click Access BIOS The System Restart Required window is displayed 5 Click Yes The computer restarts and the IBM BIOS Setup Utility menu appe...

Page 54: ...ork drive or on removable media depending on the options you selected during the backup operation You can use either the Rescue and Recovery program or the IBM Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups The IBM Rescue and Recovery workspace runs independently of the Windows operating system Therefore you can start it b...

Page 55: ...storage capacity of your computer by replacing the hard disk drive with one of greater capacity You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative Notes 1 Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping 2 The IBM Rescue and Recover...

Page 56: ...ver 3 Remove the battery 4 Remove the screw that secures the hard disk drive 5 Open the computer display then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer 6 Detach the cover from the hard disk drive 7 Attach the cover to a new hard disk drive Upgrading the hard disk drive 34 ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 57: ...enter hibernation mode Then disconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 There are two battery latches Slide the one above the battery to the left to unlock it 1 Then slide the other one to the left an...

Page 58: ...eft of the battery 4 Install a fully charged battery 5 Slide the battery latches to the locked positions 6 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing the battery 36 ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 59: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 42 Copyright IBM Corp 2004 37 ...

Page 60: ... the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier Calling IBM If you have tried to correct the problem...

Page 61: ...ure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please ...

Page 62: ...986 Canada English French 1 800 565 3344 in Toronto only 416 383 3344 Chile Spanish 800 224 488 China Mandarin 800 810 1818 China Hong Kong S A R Cantonese English Putonghua Home PC 852 2825 7799 Commercial PC 852 8205 0333 Colombia Spanish 980 912 3021 Costa Rica Spanish 284 3911 Denmark Danish 45 20 82 00 Dominican Republic Spanish 566 4755 566 5161 ext 8201 1 200 1929 Toll Free within Dominican...

Page 63: ...475 555 055 Netherlands Dutch 020 514 5770 New Zealand English 0800 446 149 Nicaragua Spanish 255 6658 Norway Norwegian 66 81 11 00 Panama Spanish 206 6047 Peru Spanish 0 800 50 866 Philippines English 1800 1888 1426 Portugal Portuguese 21 892 7147 Russia Russian 095 940 2000 Singapore English 1800 3172 888 Spain Spanish 91 714 7983 Sri Lanka English 94 11 2448 442 94 11 2421 066 Sweden Swedish 08...

Page 64: ...n all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligibl...

Page 65: ...luetooth product that is compliant to Bluetooth Specification 1 1 and 1 2 as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card v Generic Access v Service Discovery v Serial Port v Dial up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v...

Page 66: ... to turning on the ThinkPad computer Authorized Operation Within the United States and Canada The statement below regarding the extended channel mode is applicable when the system supports this function To check the support of this function please see the property of the installed wireless card by referring to the extended channel mode enablement instruction For systems with 802 11b wireless funct...

Page 67: ...e supported If you have a problem to connect an Access Point please contact your system administrator or check your Access Point to know which channel is used And if the 802 11b channel is 12 or greater you will need to enable Extended Channel Mode with next steps 1 Start Windows 2000 XP Logon with administrative privileges 2 Right mouse click on My computer on Desktop and select Property 3 Click ...

Page 68: ...46 ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 69: ...p and 2 conforms to IBM s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise Many features conversions or upgrades involve ...

Page 70: ...nty service If you do not register the Machine with IBM you may be required to present proof of purchase as evidence of your entitlement to warranty service What IBM Will Do to Correct Problems When you contact IBM for service you must follow the problem determination and resolution procedures that IBM specifies An initial diagnosis of your problem can be made either by a technician over the telep...

Page 71: ...parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the service request procedures that IBM or your ...

Page 72: ...if recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ...

Page 73: ...is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz BRAZIL Jurisdiction The following is added after the first sentence Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro RJ CHILE Jurisdiction The following is added after the first sentence...

Page 74: ...sconduct dolo or gross negligence culpa inexcusable URUGUAY Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court s Jurisdiction VENEZUELA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be...

Page 75: ...h apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA AND LAOS Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America CAMBODIA INDONESIA AND LAOS Arbitration The following is added...

Page 76: ... actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty the charge paid by you for the individual Machine that is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC Arbitration The following is added under this heading Disputes...

Page 77: ...ghts you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a...

Page 78: ...idly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version SINGAPORE Limitation of Liability The words SPECIAL and ECONOMIC in item 3 in the fifth paragraph are deleted EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOW...

Page 79: ...ters of an IBM approved service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider Governing Law The phrase the laws of the country in which you acquired the Machine is replaced by 1 the laws of Austria in Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR...

Page 80: ...ed Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to the interpretation the violation the termination the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow 6 in South Africa Namibia Lesotho ...

Page 81: ...agree on the chairman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided the Machines have been announced and made available in such countries How to Obtain Warranty Service The following is added to this sec...

Page 82: ...e terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of th...

Page 83: ...transportation charges for the delivery of the failing Machine to IBM Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this ite...

Page 84: ... IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence HUNGARY Limitation of Liability The following is added at the end of this section The limitation and exclusion specified herein shall not apply to liability for a ...

Page 85: ...al damages for any one Default will not in any event exceed the greater of 1 EUR 125 000 or 2 125 of the amount you paid for the Machine directly relating to the Default Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM its suppliers or resellers liable for any of the following even if IBM or they were informed of the pos...

Page 86: ...ence of IBM 3 IBM s entire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of the total purchase price payable or the charges for the Machine directly relating to the Default These limits also apply to IBM s suppliers and resellers They state the maximum for which IBM and such s...

Page 87: ...bor 3 years Battery pack 1 year 7 1 1872 All Parts and Labor 3 years Battery pack 1 year 5 1 1873 US Canada Mexico Brazil Australia Japan Parts and Labor 4 years Battery pack 1 year 6 1 Other Parts and Labor 4 years Battery pack 1 year 7 1 1874 All Parts and Labor 4 years Battery pack 1 year 5 1 1875 US Canada Parts and Labor 1 year Battery pack 1 year 6 1 1876 US Canada Parts and Labor 3 years Ba...

Page 88: ...ped with your Machine and are available from IBM at any time on your request Installation of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service designated for your Machine IBM specifies in the materials s...

Page 89: ...r Mail In Service This type of Warranty Service is a combination of Type 1 and Type 4 see above When a 5 6 or 7 type of warranty service is listed IBM will determine which type of warranty service is appropriate for the repair This type of service is called ThinkPad EasyServ or EasyServ in some countries The IBM Machine Warranty worldwide web site at http www ibm com servers support machine_warran...

Page 90: ...rkPad General Inquiry 852 2825 7799 Colombia 1 800 912 3021 Costa Rica 284 3911 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark 45 20 82 00 Dominican Republic 566 4755 or 566 5161 ext 8201 Toll Free within the Dominican Republic 1 200 1929 Ecuador 1 800 426911 option 4 El Salvador 250 5696 Estonia 386 61 1796 699 Finland 09 459 69 60 France 02 38 55 74 50 Germany 07032 1549 201 Greece ...

Page 91: ...ico 001 866 434 2080 Middle East 44 0 1475 555 055 Netherlands 020 514 5770 New Zealand 0800 446 149 Nicaragua 255 6658 Norway 66 81 11 00 Panama 206 6047 Peru 0 800 50 866 Philippines 1800 1888 1426 Poland 48 22 878 6999 Portugal 21 892 7147 Russia 095 940 2000 Singapore 1800 3172 888 Slovakia 421 2 4954 1217 Slovenia 386 1 4796 699 Spain 91 714 7983 Sri Lanka 94 11 2448 442 94 11 2421 066 94 11 ...

Page 92: ... apply All software programs pre loaded in the equipment shall only have a thirty 30 day guarantee for installation defects from the date of purchase IBM is not responsible for the information in such software programs and or any additional software programs installed by you or installed after purchase of the product Services not chargeable to the guarantee shall be charged to the final user prior...

Page 93: ...s please visit www pc ibm com la centros_de_servicio servicio_mexico servicio_mexico html IBM de México Manufactura y Tecnología S A de C V Camino a El Castillo 2200 El Salto Jalisco C P 45680 Tel 01 800 3676900 Appendix B Warranty information 71 ...

Page 94: ...72 ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 95: ...Setup Poster Access IBM Online Hardware Maintenance Manual Online Video Tier 1 CRUs Battery X X X X Hard disk drive X X X X Optical drive X X X Ultrabay device X X X Optional Memory X X X X AC adapter and power cord X Phone line cord X TrackPoint cap X Tier 2 CRUs Memory standard X X X Keyboard X X X Palm rest 14 inch model integrated with touch pad and Fingerprint reader X X X Mini PCI Card 14 in...

Page 96: ...cing a CRU you can use either of the following additional resources v The Online Hardware Maintenance Manual and Online Videos available on the IBM Support Web site http www ibm com pc support site wss document do lndocid part video v The IBM Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page 67 74 ThinkPad T40 Series Servi...

Page 97: ... can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided ...

Page 98: ...e to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is con...

Page 99: ...ds This product satisfies the Class B limits of EN 55022 Product notice requirements The following notice applies to machines equipped with both a DVD and a TV out function Environmental notices for Japan If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Re...

Page 100: ...ton shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow the instructi...

Page 101: ... not include the right to access any IBM Lotus Domino servers however this stand alone license may be upgraded to a full Notes license at a reduced price For more information visit http www lotus com notes About IBM Lotus SmartSuite Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks v Lotus Word Pr...

Page 102: ...er of the new IBM personal computer that you purchased The CD is provided at no charge however applicable shipping duties and taxes may be imposed by local jurisdictions Please allow 10 to 20 business days from receipt of your request for delivery In U S Or Canada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSui...

Page 103: ...s Freelance Graphics IBM Lotus Approach IBM Lotus Organizer IBM Lotus FastSite IBM Lotus SmartCenter Lotus PS 2 Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraNav Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium and Intel SpeedStep are trademarks of Intel Corporation in the United States and or othe...

Page 104: ...82 ThinkPad T40 Series Service and Troubleshooting Guide ...

Page 105: ...nt tips 5 K keyboard problems 17 L locations 2 P password problems 16 setting 6 PC Doctor for Windows 10 power switch problems 17 problems battery 24 computer screen 23 diagnosing 10 fingerprint reader 27 hard disk 25 hibernation 19 keyboard 17 password 16 power management 19 power switch 17 standby 19 startup 26 TrackPoint 18 troubleshooting 10 UltraNav 18 R rear view 2 recovering preinstalled so...

Page 106: ...84 ThinkPad T40 Series Service and Troubleshooting Guide ...

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Page 108: ... Part Number 27R0776 1P P N 27R0776 ...

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