IBM ThinkPad A22e Supplementary Manual Download

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ThinkPad

A22

Service and Troubleshooting Guide

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Summary of Contents for ThinkPad A22e

Page 1: ...ThinkPad A22 Service and Troubleshooting Guide...

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Page 3: ...ThinkPad A22 Service and Troubleshooting Guide...

Page 4: ...he risk of fire use only No 26 AWG or thicker telephone cable v The fluorescent lamp in the LCD contains mercury Do not put it in trash that is disposed of in landfills Rough handling or dropping the...

Page 5: ...d share your own advice Customize your ThinkPad with accessories software and services A one click guide to service on the Web for your ThinkPad Your gateway into a comprehensive help system offering...

Page 6: ...nd information about your ThinkPad computer and its features by using the Quick Search or clicking one of the topics shown This opens another window where you can view hundreds of help topics by brows...

Page 7: ...n brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video cli...

Page 8: ...vi ThinkPad A22 Service and Troubleshooting Guide...

Page 9: ...e installed software 29 Upgrading the hard disk drive 32 Replacing the battery 34 Chapter 3 Getting help and service from IBM 35 Getting help and service 36 Getting help on the Web 36 Getting help by...

Page 10: ...viii ThinkPad A22 Service and Troubleshooting Guide...

Page 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 7 Copyright IBM Corp 2001 1...

Page 12: ...Your ThinkPad at a glance Front view Rear view...

Page 13: ...Display The color display uses TFT technology v Size 12 1 14 1 or 15 0 inch depending on the model v Resolution LCD Up to 1600 by 1200 depending on the model External monitor Up to 1600 by 1200 v Brig...

Page 14: ...v Parallel connector IEEE 1284A v External input device connector v External monitor connector v PC Card slots Type I Type II or Type III PC Card v Headphone jack v Line in jack v Microphone jack v Vi...

Page 15: ...pressurization 3048 m 10 000 ft v Temperature At altitudes up to 2438 m 8000 ft Operating with no diskette 5 to 35 C 41 to 95 F Operating with a diskette 10 to 35 C 50 to 95 F Not operating 5 to 43 C...

Page 16: ...Input rating of the ac adapter 100 240 V ac 50 to 60 Hz Lithium ion battery pack v A22p model Nominal voltage 10 8 V dc Capacity 5 4 AH v Other models Nominal voltage 10 8 V dc Capacity 3 6 AH Specifi...

Page 17: ...ation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures bel...

Page 18: ...at setting a supervisor password can prevent unauthorized initialization Other important tips v Your computer modem may use only an analog telephone network or public switched telephone network PSTN D...

Page 19: ...r reinstall the plastic bezel faces if supplied v Store your external and removable hard disk diskette CD and DVD drives in the appropriate containers or packaging when they are not being used Cleanin...

Page 20: ...Caring for your ThinkPad computer 10 ThinkPad A22 Service and Troubleshooting Guide...

Page 21: ...power switch problem 17 Keyboard problems 18 TrackPoint problems 19 Standby or hibernation problems 20 Computer screen problems 24 Battery problems 25 Hard disk drive problems 26 Other problems 27 Sta...

Page 22: ...e time to run the entire test do not interrupt the test while it is running The Quick Test set runs many tests of critical hardware components but it does not run all of the diagnostic test in PC Doct...

Page 23: ...iced 0189 Invalid RFID configuration information area The EEPROM checksum is not correct block 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer service...

Page 24: ...with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memor...

Page 25: ...his is to maintain compatibility with other DOS applications To expand the screen image to the same size as the actual screen start the ThinkPad Configuration Program and click LCD then select the Scr...

Page 26: ...password is set press any key to display the power on password prompt and then type the correct password and press Enter If the power on password prompt does not appear the brightness control lever mi...

Page 27: ...wer on password you have to take your computer to an IBM reseller or marketing representative to have the password canceled If you forgot your hard disk password IBM will not reset your password or re...

Page 28: ...yboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyb...

Page 29: ...Solution Make sure that the pointing device cable is enabled in the ThinkPad Configuration Program Make sure that the mouse or pointing device cable is securely connected to the computer Try using th...

Page 30: ...power is getting low Connect the ac adapter to the computer or replace the battery with a fully charged one Problem The computer display remains blank after you take action to return from a sleep mod...

Page 31: ...e the Ethernet port as follows For Windows 98 1 In the Control Panel double click the System icon 2 Click the Device Manager tab 3 Double click Network Adapter 4 Double click Intel EtherExpress PRO PC...

Page 32: ...o Settings and Control Panel 3 Click Control Panel and then double click System 4 Click the Device Manager tab 5 Click the mark of CD ROM 6 Double click the name of the CD ROM or DVD ROM 7 Click the S...

Page 33: ...ou must format your hard disk with the FAT format system to use hibernation mode in Windows NT If you format your hard disk with NTFS the default format in Windows NT you cannot use hibernation mode 1...

Page 34: ...or Windows 98 and 2000 1 Click the Settings tab 2 Check whether the color depth and resolution are correctly set 3 Click Advanced 4 Click the Adapter tab 5 Make sure RAGE MOBILITY M AGP is shown in th...

Page 35: ...fully charged by the power off method in the standard charge time for your computer Solution The battery might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over dis...

Page 36: ...problems Problem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v The hard disk drive starts accessing the data or it stops v You carry the h...

Page 37: ...he battery with a fully charged one or change your power source to ac power If you still have a problem press and hold the power switch for 4 seconds or more this forces the computer to turn off Probl...

Page 38: ...press F1 If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of the supervisor password then...

Page 39: ...the C drive will be lost in the recovery process Be sure to back up copies of the files you have saved on your C drive before you begin Note You might need to use a CD ROM drive or a diskette drive in...

Page 40: ...1 key to start the BIOS Setup Utility b With the cursor key select Startup then press Enter c Select Boot by pressing Enter d With the cursor key select ATAPI CD ROM Drive e Press F6 repeatedly until...

Page 41: ...g Windows 2000 Professional or Windows NT Workstation you will be prompted to select the appropriate operating system setting This menu does not appear for Windows 98 SE 4 Select System Utilities from...

Page 42: ...v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removi...

Page 43: ...hard disk drive faces to the bottom of the computer 9 Reinstall the screw Note You can replace the coin screw with a security screw to prevent the hard disk drive from being removed easily The securit...

Page 44: ...er 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it 1 then remove the battery 2 1 2 4 Align the front of the spare battery with the front side of the batt...

Page 45: ...Chapter 3 Getting help and service from IBM Getting help and service 36 Getting help on the Web 36 Getting help by fax 37 Calling IBM 37 Copyright IBM Corp 2001 35...

Page 46: ...directory or you can contact the IBM HelpCenter Some fees might apply Getting help on the Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products an...

Page 47: ...lem v IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering chan...

Page 48: ...tion for your system Telephone numbers Note Telephone numbers are subject to change without notice For the latest list of IBM HelpCenter telephone numbers and hours of operation visit the Support Web...

Page 49: ...Netherlands Dutch 020 504 0501 New Zealand English 0800 446 149 Norway Norwegian 23 05 32 40 Peru Spanish 349 0050 Portugal Portuguese 21 791 51 47 Spain Spanish 91 662 4916 Sweden Swedish 08 751 52 2...

Page 50: ...Getting help and service 40 ThinkPad A22 Service and Troubleshooting Guide...

Page 51: ...of this product or attached devices The 3 pin power cord must be used with a properly grounded outlet Turn everything OFF Turn everything OFF First attach all cables to devices First remove the power...

Page 52: ...not expose it to water or rain v Do not attempt to disassemble it v Do not short circuit it v Keep it away from children Do not put the battery pack in trash that is disposed of in landfills When disp...

Page 53: ...lations The LCD is made of glass and rough handling or dropping the computer can cause the LCD to break If the LCD breaks and the internal fluid gets into your eyes or on your hands immediately wash t...

Page 54: ...quirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class I laser products In other countries the drive is certified to conform to the...

Page 55: ...visible and invisible laser radiation when open Avoid direct eye exposure Do not stare into the beam or view it directly with optical instruments Save these instructions Appendix A Important safety in...

Page 56: ...46 ThinkPad A22 Service and Troubleshooting Guide...

Page 57: ...Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2629 Country or region Warranty period All Parts 3 years labor 3 years Battery pack 1 year IBM Statement of Limited Warra...

Page 58: ...physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identi...

Page 59: ...e and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Mach...

Page 60: ...act or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to real property an...

Page 61: ...warranty service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Governing Law The following replaces laws of the country in which you acquired the Machine in the first sen...

Page 62: ...ll have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration The arbitration award shall be final and binding for the parties without appeal and the...

Page 63: ...resolved between us in good faith and in accordance with the principle of mutual trust NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specifi...

Page 64: ...RMS APPLY TO ALL EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgi...

Page 65: ...rocco Niger Senegal Togo and Tunisia this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of...

Page 66: ...on of essential contractual terms in cases of ordinary negligence EGYPT Limitation of Liability The following replaces item 2 in this Section as to any other actual direct damages IBM s liability will...

Page 67: ...han 1 unchanged 2 as to any other actual damage arising in all situations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s li...

Page 68: ...he Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of...

Page 69: ...Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated doc...

Page 70: ...e interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet...

Page 71: ...ons Commission FCC and Telephone Company Requirements Part 68 of the FCC Rules 1 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic de...

Page 72: ...rmation The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure the equipment is not malfunctioning 7 No customer rep...

Page 73: ...unctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power...

Page 74: ...t s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est...

Page 75: ...ment shall be set to operate within the following limits for compliance with Telecom s specifications v There shall be no more than 10 call attempts to the same number within any 30 minute period for...

Page 76: ...n Union countries Hereby Ambit declares that this J07M041 00 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999 5 EC 66 ThinkPad A22 Service and Tro...

Page 77: ...rosoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks of Intel Corporation in the United States and or othe...

Page 78: ...68 ThinkPad A22 Service and Troubleshooting Guide...

Page 79: ...ard disk problems 26 upgrading 32 hibernation problems 20 I IBM help iii K keyboard problems 18 O on board help iii P password problems 17 PC Doctor for Windows 12 power switch problems 17 problems tr...

Page 80: ...70 ThinkPad A22 Service and Troubleshooting Guide...

Page 81: ......

Page 82: ...Part Number 27P2172 1P P N 27P2172...

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IBM ThinkPad A22e, Supplementary Manual

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