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IBM ThinkPad 92P1559, Service And Troubleshooting Manual, Page: 50 / 96

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Getting help and service

40

ThinkPad

®

G40 Series Service and Troubleshooting Guide

Summary of Contents for ThinkPad 92P1559

Page 1: ...ThinkPad G40 Series Service and Troubleshooting Guide...

Page 2: ......

Page 3: ...ThinkPad G40 Series Service and Troubleshooting Guide...

Page 4: ...ABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information...

Page 5: ...alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs...

Page 6: ...iv ThinkPad G40 Series Service and Troubleshooting Guide...

Page 7: ...top Area If Windows does not start correctly press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area Use this area to run diagnostics restore...

Page 8: ...topics in your help system contain brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Click the play button to wa...

Page 9: ...are 31 Replacing the hard disk drive 32 Replacing the battery 35 Chapter 3 Getting help and service from IBM 37 Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help aroun...

Page 10: ...viii ThinkPad G40 Series Service and Troubleshooting Guide...

Page 11: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2003 1...

Page 12: ...Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 13: ...ding on the model Display The color display uses TFT technology v Size 14 1 inch or 15 0 inch v Resolution LCD 1024 x 768 or 1400 x 1050 depending on the model External monitor Up to 1600 by 1200 v Br...

Page 14: ...diskette 2 HD ANSI X3 171 ISO 9529 ECMA 125 External interface v Parallel connector IEEE 1284A v PS 2 mouse keyboard combination connector v External monitor connector v PC Card slot Type III v Headp...

Page 15: ...e battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in the drive 8 to 80 Heat output v 120 W 410 Btu...

Page 16: ...ep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95...

Page 17: ...ic switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are o...

Page 18: ...computer v Avoid spraying cleaner directly on the display or the keyboard v Gently wipe the display with a soft dry cloth If you see a scratchlike mark on your display it might be a stain transferred...

Page 19: ...power switch problem 17 Keyboard problems 17 Standby or hibernation problems 17 Computer screen problems 20 Battery problems 23 Hard disk drive problems 23 Startup problems 24 Other problems 27 Start...

Page 20: ...e time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diagnosti...

Page 21: ...The access to EEPROM is failed Have the computer serviced 0188 Invalid RFID Serialization Information Area The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the...

Page 22: ...the correct connector Test the computer by using PC Doctor v If the computer stops during the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory wi...

Page 23: ...or code have the computer serviced 02D0 System cache error The cache is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the compute...

Page 24: ...sword is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter If yo...

Page 25: ...ain and listen again If you are using an external monitor refer to Computer screen problems on page 20 Solution If a power on password is set press any key to display the power on password prompt and...

Page 26: ...rt the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted Note If your computer has a screen expansion function you ca...

Page 27: ...er 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad externa...

Page 28: ...omputer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer d...

Page 29: ...ick Start 2 Move the cursor to Settings and Control Panel 3 Click Control Panel and then double click System 4 Click the Device Manager tab 5 Click the mark of CD ROM 6 Double click the name of the CD...

Page 30: ...o blank Solution Windows XP enables multiple users to log on to the system at the same time If you are the first user to have logged on to your computer you can use the Fn F3 key combination Otherwise...

Page 31: ...GME Chip is shown in the Adapter information window 10 Click the Monitor tab 11 Make sure the monitor type is correct For Windows 2000 1 Double click Display in the Control Panel The Display Propertie...

Page 32: ...racteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Proble...

Page 33: ...for a fully charged battery is short Solution Discharge and recharge the battery If your battery s operating time is still short use a new battery Problem The computer does not operate with a fully ch...

Page 34: ...ion Use the Access IBM Predesktop Area to help solve or identify your problem Starting the Access IBM Predesktop is easy If the Windows operating system does not start correctly the Access IBM Predesk...

Page 35: ...nder Calling IBM on page 38 v Restore your backups restores backups you have made with IBM Rapid Restore PC if backups have been made v Run diagnostics starts diagnostics tests to help determine wheth...

Page 36: ...or the Access IBM Predesktop Area Information gathers essential information about your PC that you can provide to call center technicians if necessary Help provides information about the various pages...

Page 37: ...startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled by checking that the...

Page 38: ...this problem do one or all of the following 1 Attach the ac adapter 2 Close applications not being used 3 Try to lower system temperature by increasing the fan speed with the Battery MaxiMiser Wizard...

Page 39: ...s IBM button message is displayed at the lower left of the screen press the Access IBM button The Access IBM Predesktop Area appears on the screen If you have deleted the service partition of the hard...

Page 40: ...Utility menu Note If you need to restore the settings to their original state as of the time of purchase press the F9 key to load the default settings You can also select an option in the Restart sub...

Page 41: ...have saved on your drive C before you begin To use the Product Recovery program to restore your pre installed software do the following 1 If possible save all your files to media other than your hard...

Page 42: ...pply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the har...

Page 43: ...cover away from the computer 6 Do not remove the screws from the sides of the cover instead detach the cover from the hard disk drive by pulling in the direction of the arrows first 1 and then 2 7 At...

Page 44: ...th a security screw to prevent the hard disk drive from being removed easily The security screw may not be included in your ship group You can however purchase the screw directly from NABS at www nabs...

Page 45: ...the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it 1 then rem...

Page 46: ...ery space in the computer 1 then gently push the battery into the space 2 5 Slide the battery latch to lock it 6 Turn the computer over again Connect the ac adapter and the cables to the computer Repl...

Page 47: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 41 Copyright IBM Corp 2003 37...

Page 48: ...and support The address for the IBM Personal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support...

Page 49: ...ranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloa...

Page 50: ...26911 option 4 Finland Finnish 09 459 69 60 France French 02 38 55 74 50 Germany German 07032 1549 201 Hong Kong Cantonese 2825 7799 Ireland English 01 815 9200 Italy Italian 02 7031 6101 Japan Japane...

Page 51: ...ountry and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in...

Page 52: ...Getting help and service 42 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 53: ...Copyright IBM Corp 2003 43...

Page 54: ...v v v IBM v v v v v 1 2 100 C 212 F 3 44 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 55: ...45...

Page 56: ...Mini PCI Mini PCI Mini PCI LCD 15 26 AWG modem 46 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 57: ...ROM DVD ROM SuperDisk IBM ThinkPad laser laser 1 CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT 21 DHHS 21 CFR J laser 1 IEC825 EN60825 la...

Page 58: ...laser 1 laser 3A laser 48 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 59: ...io frequency safety standards and recommendations IBM believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific c...

Page 60: ...50 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 61: ...anty period All Parts 3 months labor 3 months Battery pack 3 months Machine type 2388 Country or region Warranty period All Parts 1 year labor 1 year Battery pack 1 year Machine type 2389 Country or r...

Page 62: ...lation and configuration of machine code or licensed internal code that is designated as customer installable If you do not register your computer with IBM you might be required to present proof of pu...

Page 63: ...ontract If you have any questions contact IBM or your reseller The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s...

Page 64: ...r reseller will inform you of the available types of service for a Machine based on its country of installation At its discretion IBM or your reseller will 1 either repair or exchange the failing Mach...

Page 65: ...to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your co...

Page 66: ...Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern interpret and enforce all of your and IBM s rights duties and obligations arising...

Page 67: ...ning Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replace...

Page 68: ...of Hong Kong Special Administrative Region INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property a...

Page 69: ...e China International Economic and Trade Arbitration Commission in Beijing the PRC for arbitration in accordance with its arbitration rules in force at the time The arbitration tribunal will consist o...

Page 70: ...n which the warranty service is being provided except that in 1 Albania Bosnia Herzegovina Bulgaria Croatia Hungary Former Yugoslav Republic of Macedonia Romania Slovakia Slovenia Armenia Azerbaijan B...

Page 71: ...anty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions s...

Page 72: ...ity of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any defaul...

Page 73: ...l property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is t...

Page 74: ...64 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 75: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Page 76: ...eception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the recei...

Page 77: ...MB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws o...

Page 78: ...by an industrial waste disposal contractor certified by a local government For details visit the IBM Web site at www ibm com jp pc recycle pc If you use a ThinkPad computer at home and need to dispose...

Page 79: ...ycle battery If you use a ThinkPad computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations Trademarks The following terms are trademarks of the IBM...

Page 80: ...70 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 81: ...Appendix D Notices 71...

Page 82: ...S OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by...

Page 83: ...Appendix D Notices 73...

Page 84: ...NTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotu...

Page 85: ...ebut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 milli...

Page 86: ...d easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consis...

Page 87: ...ent The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running s...

Page 88: ...omes with your IBM PC for details of where to call for this free introductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus...

Page 89: ...Appendix D Notices 79...

Page 90: ...80 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 91: ...Appendix D Notices 81...

Page 92: ...82 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 93: ...oblems 17 I IBM help v Important Wireless Regulatory Notice for Users iii Information about hard disk capacity iii K keyboard problems 17 O on board help v P password problems 16 PC Doctor 10 power sw...

Page 94: ...84 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 95: ......

Page 96: ...Part Number 92P1559 1P P N 92P1559...

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