Also visit the support Web page for the IBM ThinkPad 570. These pages might also contain useful
hints and tips related to the installation of the ThinkPad 570 Direct Dock Adapter and might refer to
BIOS or device-driver updates required for your ThinkPad 570.
3. Uninstall then reinstall the ThinkPad 570 Direct Dock Adapter. Be sure to check that the position
and orientation of connectors match the instructions in this manual.
Preparing for the Call
To assist the technical support representative, have available as much of the following information as
possible
Computer manufacturer and model: IBM ThinkPad 570
Option name: IBM ThinkPad 570 Direct Dock Adapter
Proof of Purchase
Exact wording of the error message (if any)
Description of the problem
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through
the problem during the call.
Placing the call to IBM
If you call 90 days or more after the date of withdrawal or after your warranty has expired, you might be
charged a fee.
For the telephone number and support hours by country, refer to either the following table, the enclosed
technical support insert, or to the HelpCenter phone list in your 570 User's Guide. If the number is not
provided, contact your IBM reseller or IBM Marketing representative.
Support 24 hours a day, 7 days a week in the countries below
Canada
1-800-565-3344
U.S.A. or Puerto Rico
1-800-772-2227
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