Problem Determination Tips
Due to the variety of hardware and software combinations
that can be encountered, use the following information to
assist you in problem determination. If possible, have this
information available when requesting assistance from
Service Support and Engineering functions.
Machine type and model
Processor or hard disk upgrades
Failure symptom
–
Do diagnostics fail?
–
What, when, where, single, or multiple systems?
–
Is the failure repeatable?
–
Has this configuration ever worked?
–
If it has been working, what changes were made
prior to it failing?
–
Is this the original reported failure?
Reference Diskette Version
–
Type and revision level
Hardware configuration
–
Print out (print screen) configuration from
Reference Diskette currently in use
–
BIOS level
Operating system software
–
Type and revision level
Important
To eliminate confusion, identical systems are
considered
identical only if they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the
same locations
4. Have the same address
jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same Reference Diskette (version)
7. Have the same configuration options set in the
system
8. Have the same setup for the operation system
control files
Comparing the configuration and software set-up
between “working and non-working” systems will often
lead to problem resolution.
Miscellaneous Information
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Summary of Contents for ThinkPad 365C
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Page 8: ...vi IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 12: ...x IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 157: ...15 ThinkPad 365X 365XD 2625 145 Get other manuals https www bkmanuals com...
Page 181: ...Notes ThinkPad 365X 365XD 2625 169 Get other manuals https www bkmanuals com...
Page 260: ...TFT LCD 248 IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 318: ...306 IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 329: ...ThinkPad 560 2640 317 Get other manuals https www bkmanuals com...
Page 336: ...Notes 324 IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 337: ...Parts Listing 560 2640 ThinkPad 560 2640 325 Get other manuals https www bkmanuals com...
Page 402: ...4 4 5 5 390 IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 413: ...Other Models ThinkPad 760 9546 9547 401 Get other manuals https www bkmanuals com...
Page 429: ...Models 760XL 760XD ThinkPad 760 9546 9547 417 Get other manuals https www bkmanuals com...
Page 433: ...ThinkPad 760 9546 9547 421 Get other manuals https www bkmanuals com...
Page 441: ...ThinkPad 760 9546 9547 429 Get other manuals https www bkmanuals com...
Page 443: ...ThinkPad 760 9546 9547 431 Get other manuals https www bkmanuals com...
Page 515: ...Model 760LD 9547 Misc ThinkPad 760 9546 9547 503 Get other manuals https www bkmanuals com...
Page 558: ...546 IBM Mobile Systems ThinkPad HMM Volume 3 Get other manuals https www bkmanuals com...
Page 630: ...IBM Part Number 84H8099 Printed in U S A S82G 15 3 5 Get other manuals https www bkmanuals com...