IBM System Storage TS7650G 3958 DD4, Installation Roadmap Manual

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3. Configure the TSSC for Call Home. Before doing so, take note of following
important information:
v
The Call Home setup procedure has been revised. If outdated procedures
are used, the total Call Home solution may not be enabled and the process
will fail. To ensure that you are using the most current instructions, refer to
the relevant sections in the IBM System Storage TS3000 System Console
(TSSC) Maintenance Information, provided on the IBM System Storage TS7650
with ProtecTIER Publications CD.
v Do not select the Software Call Home checkbox unless you are certain your
support center supports sending Software Call Home events down the
hardware entitlement path. Enabling the routing of Software Call Home
calls down the hardware entitlement path may cause software entitlement
issues. While this may be supported for customers in Europe or Asia, it is
not supported in the United States. With consideration of the preceding
statement regarding your region, select the Software Call Home checkbox
in the TSSC Setup GUI to set the software Call Home flag. If the flag is not
set, software problems must be reported by the customer. When a software
problem is detected, the logs are collected and stored on the TSSC in this
location: /var/enc/SWCH.
4. When Call Home setup is complete, return to this page and go to step 5.
5. Right-click on the TSSC's blue desktop.
The IBM TS3000 System Console menu displays. See Figure 31.
6. Select System Console Actions → Console Configuration Utility .
Table 28. TSSC Interface
1
Blue desktop
2
IBM TS3000 System Console menu
The Username and password screen displays.
7. Enter service in both the Username and Password fields.
ts760301
2
1
Figure 31. IBM TS3000 System Console menu
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IBM System Storage TS7600 with ProtecTIER: Installation Roadmap Guide