Digital Media Storage Solution Installation Guide
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***Changes to the adapters NVRAM settings must be changed on each channel of the HBA followed by the
commit button and a restart***
Useful OS X Applications
TextEdit
– Text editor
Can be found in: /Applications/TextEdit
Disk Utility
– OS X disk repair / formatting tool
Can be found in: /Applications/Utilities/DiskUtility
Console
– Allows user to see application logs in real-time
Can be found in: /Applications/Utilities/Console
Finder
– Standard file viewer (similar to Windows Explorer)
Terminal
– Terminal application which allows a user to send Unix based commands
Can be found in:
/Applications/Utilities/Terminal
Kextstat | grep ATTO
– Shows which ATTO Fibre Channel driver is loaded into memory (key info)
Apple System Profiler
– System utility which will output a file with useful system info (processor type, RAM
installed, OS version, driver versions, application versions, logs, etc.)
Can be found in: Apple Menu
About this Mac
More Info
ATTO Problems?
Escalation Checklist
1.
Computer Model:
2.
Operating System:
3.
OS Patch Level:
4.
PCI or PCIe slot # and type (x4, x8, …):
5.
ATTO driver version (from the Configuration Tool):
6.
List of all of the devices attached to the ATTO HBA:
7.
Did this configuration ever work?
8.
Is this a new error that just started happening, or is this an error that has been around since the first use.
9.
How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each
and every time?
Useful Logs to collect and escalate:
Apple System Profiler Output (ASP)
IOREG Output ( from IOREG Command)
Dump of ATTOCelerityFCLOG and ATTOCelerityFCMPLog Utility when the issue occurs
Terminal output with the following commands:
Kextstat | grep ATTO
Java
– version
