IBM Storwize V7000, Problem Determination Manual

Page: 46 / 314

Sample Output:
mgmt001st001 HOST_STATE
OK OK
SERVICE OK All services are running OK
CTDB OK CTDBSTATE_STATE_ACTIVE
GPFS OK ACTIVE
SCM OK SCM system running as expected
NETWORK ERROR Network interfaces have a degraded state
CHECKOUT OK Disk Subsystem have a online state
mgmt002st001 HOST_STATE OK OK
SERVICE OK All services are running OK
CTDB OK CTDBSTATE_STATE_ACTIVE
GPFS OK ACTIVE
SCM OK SCM system running as expected
MGMTNODE_REPL_STATE OK OK
NETWORK ERROR Network interfaces have a degraded state
V7000 CLUSTER ERROR Alert found in component cluster
ENCLOSURE ERROR Alert found in component enclosure
IO_GRP OK The component io_grp is running OK
MDISK OK The component mdisk is running OK
NODE OK The component node is running OK
PORT ERROR Alert found in component port
EFSSG1000I The command completed successfully.
– No : Perform network connectivity isolation procedures. Refer to
“Management node role failover procedures” on page 157.
No : Perform network connectivity isolation procedures. Refer to
“Management node role failover procedures” on page 157.
If none of the previous steps resolved the GUI connectivity issues, perform the
following procedure.
Network port isolation for GUI:
If none of the previous steps have resolved the problem and the network
connectivity and system reports nothing wrong, there might be an issue with the
port configuration of your network that is not detected in any of the previous
steps. The internal management services use both port 443 and port 1081. Port 443
is redirected to port 1081 that the management service listens.
1. Check to see if you can access the GUI on the default https port (no port
included in the URL). If all is good with firewall and management IP, the GUI
will listen on
https://<Management IP>/
and provide a login prompt.
2.
Check network port settings and firewall settings. If the previous step fails,
investigate the following issues:
v
The firewall is open between the administrative browser and the Primary
Node Service IP but not between the administrative browser and the
management IP. The firewall settings must have rules that allow port 1081
but not 443 between the administrative browser and the management IP.
v
The management IP is up but the port redirection on the switch/router is not
working as expected. Check the network settings.
Health status and recovery
Use this information to review the outstanding issues that cause the
Health Status
indicator at the bottom of all management GUI panels to be red (critical errors) or
yellow (warnings or degradations).
Use this procedure after you resolve the events from the Monitoring > Events
page to resolve the overall system health status indicators.
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Storwize V7000 Unified: Problem Determination Guide Version