IBM SDMC, Troubleshooting, Service, And Support

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Entry point for SDMC problem determination
Find the symptom you are having in the Symptom column of the following table. Then perform the
action described in the Action column.
Symptom Action
Operator reported that the SDMC
did not start, but no other problems
were reported. Go to “Beginning SDMC problem determination.”
Operator reported “Communication
not active” on the SDMC. Go to “Testing the SDMC Ethernet adapter” on page 22.
Power problems Go to “Testing for a power problem” on page 21.
SDMC boot problems Go to “Beginning SDMC problem determination.”
Display problem Go to “Testing the SDMC display” on page 25.
DVD-ROM drive problem Go to “Testing the SDMC DVD-ROM drive” on page 23.
Ethernet LAN problem Go to “Testing the SDMC Ethernet adapter” on page 22.
A problem with any of the following
devices:
v
display
v
DVD-ROM Drive
v
disk drive
v
Ethernet LAN
Go to “Performing system unit testing by using PC-Doctor” on page 21.
Eight character error code beginning
with
SDMC was received when
using the SDMC graphical user
interface.
Go to the “SDMC system reference code” on page 1.
PC-Doctor diagnostic tests detected
an error. For PC hardware maintenance manuals to help isolate the problem to a
failing part, see“Equivalent maintenance information for the SDMC PC” on
page 1.
Problems understanding the usage of
the SDMC. Go to Managing the Systems Director Management Console.
All other problems (for example:
SDMC GUI is unresponsive, parity
errors, power, POST codes, blank
display, mouse, or keyboard). Go to “Beginning SDMC problem determination.”
Symptoms not in this list. Go to “Beginning SDMC problem determination.”
Beginning SDMC problem determination
Use this procedure to determine if there is a problem with the SDMC hardware. This procedure might
direct you to procedures in various sections of this information or to personal computer maintenance
information.
Step 1. SDMC problem determination:
1. If the SDMC is running, shut down the console after you exit the graphical user interface. The PC
power turns off automatically. If the PC cannot turn off the power, then turn off the power switch.
2.
Turn on the SDMC power.
3. Watch the console and allow enough time for the system to complete the POST and load the SDMC
appliance code.
4. Watch and listen for the following failing symptoms during power-on:
Troubleshooting, service, and support using Systems Director Management Console
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