IBM RDX, User Manual

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Solving problems
Error conditions are indicated by entries in the Windows or Linux Application and
Windows System Event log, error messages that are displayed on the screen, and
the LED on the front of the RDX drive. For more information about the LED
indications, see Table 1 on page 5.
Note: For Linux operating system, consult the various message files for more
details.
Table 3 lists problems that might occur with the RDX drive and potential solutions.
Table 3. Problems and solutions
Problem Solution
The RDX drive is not
working, and the
power-indicator LED is
flashing amber. The error was caused by one of these conditions:
v
The drive dock cannot eject the cartridge because of an obstruction.
v
The internal electronics are damaged or malfunctioning.
To remove a stuck cartridge, see the instructions for manual ejection in “Ejecting a
cartridge” on page 12.
The RDX cartridge is not
working, and the
cartridge-indicator LED is
flashing amber. The error was caused by one or more of these conditions:
v The cartridge is not compatible with the drive dock.
v
The cartridge has been damaged.
v
The cartridge has not been inserted completely.
v
The eject button has been pressed while the operating system accesses the drive.
Use the RDX utility software to obtain more information about the failure. For detailed
information about the utility software, see the software documentation that comes with
the drive.
The firmware download
fails with Windows Server
2003. If you are using Windows Server 2003, either Service Pack 1 or Service Pack 2 must be
installed for you to download the firmware.
The drive performance is
slow. Make sure that the drive is connected to a USB 3.0 port, instead of a USB 1.1 port. If a
USB 3.0 port is not available, connect the drive to a USB 2.0 port. For best performance,
connect the drive, if available, directly to a USB 3.0 root port on the server instead of
an external USB hub.
The server does not
complete the boot process
with the external RDX
drive. Some versions of BIOS do not handle large USB removable media correctly. If your
server does not complete the boot process with the external RDX drive attached,
complete the following steps:
1. Make sure that you are using the latest version of BIOS for your server.
2. Disable USB boot in the BIOS and try the boot process again.
3. Eject the RDX cartridge and try the boot process again.
4. Disconnect the external RDX drive dock and try the boot process again.
Note: If you are using a FAT32-formatted cartridge, reformatting the cartridge to
another file system might correct the problem.
Additional problem-solving information is in the Troubleshooting Tape drive issues
online document on the IBM website. To find this document, go to
http://www-304.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-50646, or complete the following
steps.
14
RDX USB Drive User's Guide