Getting help, service, and information
If you need help, service, technical assistance, or just want more information about IBM products, you will
find a wide variety of sources available from IBM to assist you.
With the original purchase of an IBM hardware product, you have access to extensive support coverage.
During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter
(1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
Problem Determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
IBM Hardware Repair - If the problem is determined to be caused by IBM hardware under warranty,
trained service personnel are available to provide the applicable level of service.
Engineering Change Management - Occasionally, there might be changes that are required after a
product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes
(ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service. Refer to the IBM hardware warranty
for a full explanation of IBM's warranty terms.
Please have the following information ready when you call:
Machine Type and Model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
On the World Wide Web, the IBM Personal Computing Web site has up-to-date information about IBM
Personal Computer products and support.
Some helpful addresses are:
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/pc/us/eserver/xseries
IBM xSeries Servers (U.S.)
http://www.ibm.com/pc/techconnect
IBM TechConnect
You can select a country-specific Web site from these pages.
If you select Profile from the support page, you can create a customized support page that is specific to
your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips,
and Downloadable Files. You will have the information you need, all in one place. In addition, you can
choose to receive e-mail notifications whenever new information becomes available about your registered
products. You also can access online support forums, which are community sites monitored by IBM
support staff.
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Copyright IBM Corp. 2001
