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IBM Power System 8335-GCA, Manual

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v

If your system is an 8335-GTB, go to “8335-GTB locations” on page 121 to identify the physical
location and the removal and replacement procedure.

v

If your system is an 8348-21C, go to “8348-21C locations” on page 133 to identify the physical
location and the removal and replacement procedure.

a.

Ensure that the SAS cable is securely seated in the RAID adapter and the storage backplane.

b.

Replace the RAID adapter.

c.

Replace the SAS cable.

This ends the procedure.

11.

Does an operating system error occur during the boot?

If

Then

Yes:

Recover the operating system with the tools provided for the operating system. If that does
not resolve the problem, reinstall the operating system. This ends the procedure.

No:

Reinstall the operating system. This ends the procedure.

Resolving a sensor indicator problem

Learn how to resolve a sensor indicator problem by using the BMC dashboard.

After the system is powered on, some sensors retain their status from the last time the system was
operational. As a result, the sensor indicator LED might not reflect the status of the physical sensor, and
it can be unclear whether the sensor indicator LED indicates an actual problem that requires a service
action. For more information about BMC dashboard sensors on an 8335-GCA or 8335-GTA, see Event
sensor status GUI display. For more information about BMC dashboard sensors on an 8335-GTB, see
Event sensor status GUI display. For more information about BMC dashboard sensors on an 8348-21C,
see Event sensor status GUI display.

To refresh the sensor indicator LEDs and to determine whether a service action is required, complete the
following procedure:

1.

Power off the system. Then, boot the system to the operational state. Click Refresh on the BMC
dashboard.
Are any of the sensor indicator LEDs still red?

v

Yes:

Continue with the next step.

v

No: This ends the procedure.

2.

Record the names of any sensors that have a red LED indicator status.

Note:

Repeat steps 3 - 6 for every sensor that you record in this step.

3.

Use one of the following commands to list the sensor event logs (SELs).

v

To list SELs by using an in-band network, enter the following command:

ipmitool sel elist

v

To list SELs remotely over the LAN, enter the following command:

ipmitool -I lanplus -U <username> -P <password> -H <BMC IP addres or BMC hostname> sel elist

4.

Review the list of SELs and locate the log entry that meets the following criteria:

v

The name of any of the sensors you recorded in step 2.

v

A service action keyword is present. For a list of service action keywords, see “Identifying service
action keywords in system event logs” on page 36.

v

Asserted

is in the description.

Did you identify a log entry that meets the above criteria?

v

Yes: 

Continue with the next step.

Beginning troubleshooting and problem analysis

11

Summary of Contents for Power System 8335-GCA

Page 1: ...Power Systems Problem analysis system parts and locations for the IBM Power System S822LC 8335 GCA 8335 GTA and 8335 GTB and IBM Power System S812LC 8348 21C IBM ...

Page 2: ......

Page 3: ...Power Systems Problem analysis system parts and locations for the IBM Power System S822LC 8335 GCA 8335 GTA and 8335 GTB and IBM Power System S812LC 8348 21C IBM ...

Page 4: ... Notices manual G229 9054 and the IBM Environmental Notices and User Guide Z125 5823 This edition applies to IBM Power Systems servers that contain the POWER8 processor and to all associated models Copyright IBM Corporation 2015 2019 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ion by using sensor and event information 37 Identifying a service action by using sensor and event information for the 8335 GCA and 8335 GTA 37 Identifying a service action by using sensor and event information for the 8335 GTB 57 Identifying a service action by using sensor and event information for the 8348 21C 78 Isolation procedures 96 EPUB_PRC_FIND_DECONFIGURE_PART isolation procedure 96 EPU...

Page 6: ... 8348 21C parts 138 Notices 145 Accessibility features for IBM Power Systems servers 146 Privacy policy considerations 147 Trademarks 148 Electronic emission notices 148 Class A Notices 148 Class B Notices 152 Terms and conditions 155 iv Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 7: ...itional copies of safety information documentation can be obtained by calling the IBM Hotline at 1 800 300 8751 German safety information Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Laser safety information IBM servers can use I O cards or features that are fiber optic based and that utilize lasers or LEDs Laser compliance I...

Page 8: ... everything unless instructed otherwise 2 For AC power remove the power cords from the outlets 3 For racks with a DC power distribution panel PDP turn off the circuit breakers located in the PDP and remove the power from the Customer s DC power source 4 Remove the signal cables from the connectors 5 Remove all cables from the devices To Connect 1 Turn off everything unless instructed otherwise 2 A...

Page 9: ...emperatures will exceed the manufacturer s recommended ambient temperature for all your rack mounted devices v Do not install a unit in a rack where the air flow is compromised Ensure that air flow is not blocked or reduced on any side front or back of a unit used for air flow through the unit v Consideration should be given to the connection of the equipment to the supply circuit so that overload...

Page 10: ...ards v Verify that the route that you choose can support the weight of the loaded rack cabinet Refer to the documentation that comes with your rack cabinet for the weight of a loaded rack cabinet v Verify that all door openings are at least 760 x 230 mm 30 x 80 in v Ensure that all devices shelves drawers doors and cables are secure v Ensure that the four leveling pads are raised to their highest ...

Page 11: ...DANGER Rack mounted devices are not to be used as shelves or work spaces L002 L003 1 2 or 1 2 or 1 2 3 4 or Safety notices ix ...

Page 12: ...h multiple AC power cords or multiple DC power cables To remove all hazardous voltages disconnect all power cords and power cables L003 L007 CAUTION A hot surface nearby L007 L008 x Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 13: ...ptacle Although shining light into one end and looking into the other end of a disconnected optical fiber to verify the continuity of optic fibers many not injure the eye this procedure is potentially dangerous Therefore verifying the continuity of optical fibers by shining light into one end and looking at the other end is not recommended To verify continuity of a fiber optic cable use an optical...

Page 14: ... Do not use on uneven surface incline or decline major ramps v Do not stack loads v Do not operate while under the influence of drugs or alcohol v Do not support ladder against LIFT TOOL v Tipping hazard Do not push or lean against load with raised platform v Do not use as a personnel lifting platform or step No riders v Do not stand on any part of lift Not a step v Do not climb on mast v Do not o...

Page 15: ...ding interfaces only Type 2 or Type 4 ports as described in GR 1089 CORE and require isolation from the exposed OSP cabling The addition of primary protectors is not sufficient protection to connect these interfaces metallically to OSP wiring Note All Ethernet cables must be shielded and grounded at both ends The ac powered system does not require the use of an external surge protection device SPD...

Page 16: ...xiv Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 17: ...the system started but was not able to boot to the Petitboot menu Go to Resolving a system firmware boot failure on page 4 A video graphics array VGA monitor problem occurred the system started but video is not displayed on the monitor Go to Resolving a VGA monitor problem on page 8 An operating system boot failure occurred the system booted to the Petitboot menu but the operating system did not s...

Page 18: ...dware problem on page 12 This ends the procedure Resolving a BMC access problem Learn how to identify the service action that is needed to resolve a baseboard management controller BMC access problem 1 Ensure that the BMC password is not set to the default password For information about changing the default password see Logging on to the BMC GUI Does the problem persist If Then Yes Continue with t...

Page 19: ...Yes This ends the procedure No Continue with the next step 6 Complete the service action that is indicated for your system v If your system is an 8335 GCA or 8335 GTA replace the system backplane Go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and the removal and replacement procedure This ends the procedure v If your system is an 8335 GTB replace the BMC card G...

Page 20: ... LED of a power supply on solid and is the red LED on the front of the system flashing at 0 25 Hz If Then Yes Continue with the next step No Go to Contacting IBM service and support on page 110 This ends the procedure 5 Perform the following actions one at a time until the problem is resolved a Ensure that the power supply is fully seated in the system b Ensure that the power supply fan is not blo...

Page 21: ...are by using the IPMI tool d Complete the service action that is indicated for your system v If your system is an 8335 GCA or 8335 GTA replace the system backplane Go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and the removal and replacement procedure v If your system is an 8335 GTB replace the BMC card Go to 8335 GTB locations on page 121 to identify the phys...

Page 22: ...uration SEL events that have a time stamp in close proximity to the time stamp of the event with value OEM record c0 that sent you here Processor deconfiguration SEL events are displayed in the following form v Processor CPU Func x Transition to Non recoverable Asserted Are processor deconfiguration events present If Then Yes Complete the service actions for the processor deconfiguration events v ...

Page 23: ...g a service action by using sensor and event information for the 8335 GCA and 8335 GTA on page 37 This ends the procedure v If your system is an 8335 GTB go to Identifying a service action by using sensor and event information for the 8335 GTB on page 57 This ends the procedure v If your system is an 8348 21C go to Identifying a service action by using sensor and event information for the 8348 21C...

Page 24: ... next step v If your system is an 8335 GTB go to 8335 GTB locations on page 121 to identify the physical location and the removal and replacement procedure Then continue with the next step v If your system is an 8348 21C go to 8348 21C locations on page 133 to identify the physical location and the removal and replacement procedure Then continue with the next step 19 Does the problem persist If Th...

Page 25: ...r upgraded If Then Yes Ensure that all cables are properly seated in the connection path to the designated boot device This ends the procedure No Continue with the next step 2 Are you booting the operating system from a network location If Then Yes Continue with the next step No Continue with step 4 3 Complete the following actions one at a time until the problem is resolved a Ensure that a proble...

Page 26: ...ge 133 to identify the physical location and the removal and replacement procedure If Then Yes Continue with the next step No Properly seat the drives in the drive bays Then go to step 4 on page 9 8 Refresh the Petitboot boot options Is the boot image on the logical drive recognized If Then Yes Boot the operating system Then continue with step 11 on page 11 No Continue with the next step 9 Verify ...

Page 27: ...r status GUI display For more information about BMC dashboard sensors on an 8335 GTB see Event sensor status GUI display For more information about BMC dashboard sensors on an 8348 21C see Event sensor status GUI display To refresh the sensor indicator LEDs and to determine whether a service action is required complete the following procedure 1 Power off the system Then boot the system to the oper...

Page 28: ...g a service action by using sensor and event information for the 8335 GTB on page 57 to determine the service action to perform This ends the procedure v If your system is an 8348 21C go to Identifying a service action by using sensor and event information for the 8348 21C on page 78 to determine the service action to perform This ends the procedure Resolving a hardware problem Learn how to identi...

Page 29: ... the command prompt type dmesg and press Enter 3 Scan the operating system logs for the first occurrence of keywords such as fail failure or failed When you find a keyword that accompanies one or more of the resource names in the following table a service action is required Use the following table to determine the service procedure to perform for your type of problem Table 1 Resource names example...

Page 30: ...he most recent firmware is installed on the system Otherwise install the most recent firmware if it is not already installed 5 Restart the system 6 Replace the adapter 7 Replace the system backplane 8 Replace the central processing unit CPU Adapter stops working suddenly 1 If the system was recently installed moved serviced or upgraded verify that the adapter is seated properly and all associated ...

Page 31: ...Supporting diagnostics For information about adapter user information see User guides for GPUs and PCIe adapters on page 25 Resolving a network adapter problem Learn about the possible problems and service actions that you can perform to resolve a network adapter problem Note To determine the location of the PCIe adapter see Identifying the location of the PCIe adapter by using the slot number on ...

Page 32: ...place the CPU Link indicator light on the adapter is off 1 Verify that the cable functions properly by testing it with a known working connection 2 Verify that the port or ports on the switch are enabled and functional 3 Verify that the switch and adapter are compatible 4 Replace the adapter Link light on the adapter is on but there is no communication from the adapter 1 Verify that the most recen...

Page 33: ...pect the PCIe socket and verify that there is no dirt or debris in the socket 3 Inspect the card and verify that it is not physically damaged 4 Verify that all cables are properly seated and are not physically damaged If you recently added one or more new adapters remove them and then test to determine whether the failing adapter is functioning properly again If the graphics adapter is functioning...

Page 34: ...m log v Yes Continue with the next step v No This ends the procedure 2 Does NPU chip 0 appear in the fence error log entry v Yes Continue with the next step v No Go to step 4 3 Replace the following items one at a time until the problem is resolved Note Go to 8335 GTB locations on page 121 to identify the physical location and the removal and replacement procedure a CPU 1 b GPU 2 c GPU 1 d System ...

Page 35: ...e action to perform Note To determine the location of the NVMe Flash adapter see Identifying the location of the NVMe Flash adapter on page 23 Table 6 NVMe Flash adapter problems and service actions Problem Service action System is unable to find the NVMe Flash adapter 1 If the NVMe Flash adapter has an amber LED that is flashing or is on solid replace the adapter Go to 8335 GCA and 8335 GTA locat...

Page 36: ...C56 CCIN 58CC If you determine that the adapter must be replaced go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and removal and replacement procedure Important Before you remove an NVMe Flash adapter ensure that you back up all data on the adapter or the array that contains the adapter After you replace the adapter restore the data Other problems 1 Check for an...

Page 37: ...m is resolved v Drive v Drive tray v System backplane If the system is unable to find more than one storage device that is at the rear of the system replace the following items one at a time until the problem is resolved v Drive tray v System backplane Drive stops working suddenly 1 Verify that all internal cables are properly seated and are not physically damaged 2 Check the system logs to verify...

Page 38: ...ice action Slot1 PCIe adapter 1 Replace the PCIe adapter indicated in the PCIe adapter description column Go to 8348 21C locations on page 133 to identify the physical location and the removal and replacement procedure Slot2 PCIe adapter 2 Slot3 PCIe adapter 3 Slot4 PCIe adapter 4 Identifying the location of the GPU The error message provides information to help you to determine the location of th...

Page 39: ...ation Slot1 If Then Yes If your system is an 8335 GCA use Table 13 on page 24 to map the slot number information in the operating system log to the PCIe adapter description and service action If your system is an 8335 GTB use Table 14 on page 24 to map the slot number information in the operating system log to the PCIe adapter description and service action This ends the procedure No Continue with...

Page 40: ...ep 3 2 Replace the disk drive or solid state drive v If your system is an 8335 GCA or 8335 GTA go to 8335 GCA and 8335 GTA locations on page 111 to identify the removal and replacement procedure This ends the procedure v If your system is an 8335 GTB go to 8335 GTB locations on page 121 to identify the removal and replacement procedure This ends the procedure v If your system is an 8348 21C go to ...

Page 41: ...he removal and replacement procedure After you have replaced the device continue with the next step 8 At the command prompt type arcconf identify 1 device x y stop where x is the reported channel number and y is the reported device number that you recorded in step 6d Then press Enter This ends the procedure 9 To locate the device by using the device serial number complete the following steps a The...

Page 42: ...ements for water cooled systems are met This ends the procedure 2 Is the room temperature less than 40 C 104 F If Then Yes Continue with the next step No Notify the customer The customer must bring the room temperature within normal range Continue with the next step 3 Ensure that the following requirements are met a The quick connects between the 8335 GTB system and the water manifold are mated an...

Page 43: ...tinue with the next step 5 Is a GPU over heating but the other GPUs and the processors are not over heating If Then Yes Replace the thermal interface material TIM between the cold plate and the GPU that is over heating Go to Removing the graphics processing unit from a water cooled 8335 GTB system and complete the steps to lift the cold plate off the GPU Then go to Replacing the graphics processin...

Page 44: ...xxxxxx Go to the EPUB_PRC_PHYP_CODE isolation procedure on page 97 08xxxxxxxxxx Go to the EPUB_PRC_ALL_PROCS isolation procedure on page 98 09xxxxxxxxxx Go to the EPUB_PRC_ALL_MEMCRDS isolation procedure on page 98 0Axxxxxxxxxx Go to Getting fixes and update the system firmware to the most recent level of firmware that is available If this SEL event continues to be logged go to Collecting diagnost...

Page 45: ... procedure on page 104 55xxxxxxxxxx Go to the EPUB_PRC_HB_CODE isolation procedure on page 104 56xxxxxxxxxx Go to the EPUB_PRC_TOD_CLOCK_ERR isolation procedure on page 106 5Cxxxxxxxxxx Go to the EPUB_PRC_COOLING_SYSTEM_ERR isolation procedure on page 106 5Exxxxxxxxxx Go to the EPUB_PRC_GPU_ISOLATION_PROCEDURE isolation procedure on page 107 This ends the procedure 4 Scan the SELs for an event wit...

Page 46: ...ing sensor and event information for the 8335 GTB on page 57 v If your system is an 8348 21C go to Identifying a service action by using sensor and event information for the 8348 21C on page 78 This ends the procedure 9 You identified more than one event in step 5 on page 29 The service actions for all of the events that were identified in step 5 on page 29 must be performed to successfully comple...

Page 47: ...ead failure If you are viewing this event from the BMC the missing or defective cable is now operational and no service action is required Otherwise replace the missing or failed LAN cable that attaches the console to the system 320a02xxxxxx Phy speed and duplex failure 320exxxxxxxx OCC reset required This event is for information only No service action is required 3a0400xxxxxx Chassis soft power ...

Page 48: ...e until the problem is resolved Go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and removal and replacement procedure 3a2604yyyyyy All of the fans are missing or failed Ensure that the fan power cable and the disk and fan signal cable are seated properly If the problem persists replace the following items one at a time until the problem is resolved Note Go to 83...

Page 49: ...oval and replacement procedure 3a1603xxxxxx Fan 3 failure Replace Fan 3 Go to 8335 GTB locations on page 121 to identify the physical location and removal and replacement procedure 3a1604xxxxxx Fan 4 failure Replace Fan 4 Go to 8335 GTB locations on page 121 to identify the physical location and removal and replacement procedure 3a2600xxxxxx The water cooled system shut down due to too many proces...

Page 50: ...herwise replace the missing or failed LAN cable that attaches the console to the system 320a02xxxxxx Phy speed and duplex failure 320exxxxxxxx OCC reset required This event is for information only No service action is required 3a0400xxxxxx Chassis soft power off A user initiated power off request occurred No service action is required 3a0402xxxxxx Chassis soft reboot 3a0701xxxxxx Request for PNOR ...

Page 51: ...d Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure 3a2605yyyyyy All of the fans are missing or failed Replace the disk drive backplane Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure 13 One or more SEL events might require a service action These events require a service action i...

Page 52: ...t information for the 8348 21C on page 78 This ends the procedure Identifying service action keywords in system event logs System event logs SELs that have Asserted and any of the keywords indicated below in the description require a service action Temperature voltage and current service action keywords v Transition to Critical from Less Severe v Transition to Critical from Non recoverable v Trans...

Page 53: ...service action keywords v Unknown Watchdog service action keywords v Hard Reset v Power Down v Power Cycle v Timer Interrupt System event service action keywords v Undetermined system hardware failure OS boot service action keywords v Installation aborted v Installation failed Identifying a service action by using sensor and event information You can use sensor and event information from the syste...

Page 54: ...correctly no service action is required Host Status 0x04 Unknown Go to Getting fixes and update the system firmware to the most recent level of firmware that is available If this SEL event continues to be logged each time you power on the system go to Collecting diagnostic data on page 109 Then go to Contacting IBM service and support on page 110 v S0 Go Working v S1 Sleeping with system h w proce...

Page 55: ... the sensor name is OCC 2 Active replace CPU 2 Go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and removal and replacement procedure v State Deasserted v Device Enabled No service action is required Ambient Temp 0x0A v Upper Critical going low v Lower Non critical going low v Lower Non critical going high v Lower Critical going high v Lower Non recoverable going...

Page 56: ...Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Lower Critical going low v Upper Non recoverable going low v Upper Non recoverable going high No service action is required 40 Problem analysis system parts a...

Page 57: ...In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Disabled v Terminator Presence Detected v Processor Automatically Throttled v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less Seve...

Page 58: ...tribution unit PDU for both system power supplies v Ensure that the system was not powered off v Power Unit Failure Detected v Predictive Failure v Ensure that ac power is supplied to the rack v Ensure that the power supply cords are plugged tightly into the power supplies and the rack PDU unit v Ensure that the system was not powered off v Check for service action required SEL events for the powe...

Page 59: ...C v DIMM Func 32 0x3D v Memory Device Disabled v Uncorrectable Memory Error v Memory Scrub Failed v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less Severe v Transition to Critical from Non recoverable v Correctable Memory Error v Parity v Correctable Memory Error Logging Limit Reached v Memory Automatically Throttled v Critical...

Page 60: ...Func 24 0x35 v DIMM Func 25 0x36 v DIMM Func 26 0x37 v DIMM Func 27 0x38 v DIMM Func 28 0x39 v DIMM Func 29 0x3A v DIMM Func 30 0x3B v DIMM Func 31 0x3C v DIMM Func 32 0x3D Configuration Error Complete the following steps 1 If the sensor name is DIMM Func 1 ensure that DIMM 1 is seated properly If the sensor name is DIMM Func 2 ensure that DIMM 2 is seated properly And so on 2 If you recently inst...

Page 61: ...tion and removal and replacement procedure v FRB1 BIST Failure v FRB2 Hang In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Disabled v Terminator Presence Detected v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Trans...

Page 62: ...nd replacement procedure v FRB1 BIST Failure v FRB2 Hang In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Disabled v Terminator Presence Detected v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recov...

Page 63: ...Critical Over temperature v Presence Detected v Spare v State Asserted v Device Enabled v Transition to OK v Transition to Non Critical from OK v Transition to Non Critical from More Severe v Monitor v Informational No service action is required v Configuration Error v Transition to Non recoverable v Predictive Failure If the sensor name is Mem Buf Func 1 replace memory riser 1 If the sensor name ...

Page 64: ...support on page 110 v System Reconfigured v OEM System boot event v Entry added to auxiliary log v PEF Action v Timestamp Clock Sync v Transition State Active v Transition State Idle v Transition State Busy No service action is required Activate Pwr Lt 0x62 None No service action is required v Ref Clock Fault 0x63 v PCI Clock Fault 0x64 v State Deasserted v State Asserted No service action is requ...

Page 65: ...p 0x7B v DIMM20 Temp 0x7C v DIMM21 Temp 0x7D v DIMM22 Temp 0x7E v DIMM23 Temp 0x7F v DIMM24 Temp 0x80 v DIMM25 Temp 0x81 v DIMM26 Temp 0x82 v DIMM27 Temp 0x83 v DIMM28 Temp 0x84 v DIMM29 Temp 0x85 v DIMM30 Temp 0x86 v DIMM31 Temp 0x87 v DIMM32 Temp 0x88 v Lower Non critical going low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable goin...

Page 66: ...w v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required v CPU Core Temp 13 0x95 v CPU Core Temp 14 0x96 v CPU Core Temp 15 0x97 v CPU Core Temp 16 0x98 v CPU Core Temp 17 0x99 v CPU Core Temp 18 0x9A v CPU Core Temp 19 0x9B v CPU Core Temp 20 0x9C v CPU Core Temp 21 0x9D v CPU Core Temp 22 0x9E v CPU Core Temp 23 0x9F v CPU C...

Page 67: ... going high v Upper Non recoverable going low v Upper Non recoverable going high No service action required v TOD Clock Fault 0xB1 v APSS Fault 0xB2 v State Deasserted v State Asserted No service action is required PS Derating Factor 0xB4 None No service action is required OS Boot 0xB5 v Installation aborted v Installation failed Ensure that the operating system boot image is loaded Ensure that th...

Page 68: ...on critical going low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required v Mem...

Page 69: ...low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required Beginning troubleshooti...

Page 70: ... SEL event that matches the criteria perform the service action that is indicated in this table for the SEL event Otherwise go to Collecting diagnostic data on page 109 Then go to Contacting IBM service and support on page 110 v Thermal Trip v Configuration Error v Processor Automatically Throttled v Correctable Machine Check Error v Processor Presence Detected No service action is required v FRB1...

Page 71: ...t Present If the sensor name is PSU Fault 1 replace PSU 1 If the sensor name is PSU Fault 2 replace PSU 2 Go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and removal and replacement procedure v Power Supply Input Lost or AC DC v Power Supply Input Lost Or Out Of Range Ensure that ac power is supplied to the rack Ensure that the system power cords are plugged tig...

Page 72: ...wer Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required BIOS Golden Side 0xD2 None Go to Resolving a system firmware bo...

Page 73: ...Non recoverable going high v Device Inserted Device Present No service action is required v Device Removed Device Absent v Transition to degraded v Install error v Redundancy lost v Non redundant insufficient resources Ensure that all fans are seated securely Go to 8335 GCA and 8335 GTA locations on page 111 to identify the physical location and removal and replacement procedure CurPwr Redundant 0...

Page 74: ...service action is required Host Status 0x04 Unknown Go to Getting fixes and update the system firmware to the most recent level of firmware that is available If this SEL event continues to be logged each time you power on the system go to Collecting diagnostic data on page 109 Then go to Contacting IBM service and support on page 110 v S0 Go Working v S1 Sleeping with system h w processor context ...

Page 75: ...nsor name is OCC 2 Active replace CPU 2 Go to 8335 GTB locations on page 121 to identify the physical location and removal and replacement procedure v State Deasserted v Device Enabled No service action is required Ambient Temp 0x0A v Upper Critical going low v Lower Non critical going low v Lower Non critical going high v Lower Critical going high v Lower Non recoverable going low v Lower Non rec...

Page 76: ...Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Lower Critical going low v Upper Non recoverable going low v Upper Non recoverable going high No service action is required 60 Problem analysis system parts and loc...

Page 77: ...re v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Disabled v Terminator Presence Detected v Processor Automatically Throttled v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less Severe v Transiti...

Page 78: ...tribution unit PDU for both system power supplies v Ensure that the system was not powered off v Power Unit Failure Detected v Predictive Failure v Ensure that ac power is supplied to the rack v Ensure that the power supply cords are plugged tightly into the power supplies and the rack PDU unit v Ensure that the system was not powered off v Check for service action required SEL events for the powe...

Page 79: ...C v DIMM Func 32 0x3D v Memory Device Disabled v Uncorrectable Memory Error v Memory Scrub Failed v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less Severe v Transition to Critical from Non recoverable v Correctable Memory Error v Parity v Correctable Memory Error Logging Limit Reached v Memory Automatically Throttled v Critical...

Page 80: ...Func 24 0x35 v DIMM Func 25 0x36 v DIMM Func 26 0x37 v DIMM Func 27 0x38 v DIMM Func 28 0x39 v DIMM Func 29 0x3A v DIMM Func 30 0x3B v DIMM Func 31 0x3C v DIMM Func 32 0x3D Configuration Error Complete the following steps 1 If the sensor name is DIMM Func 1 ensure that DIMM 1 is seated properly If the sensor name is DIMM Func 2 ensure that DIMM 2 is seated properly And so on 2 If you recently inst...

Page 81: ...val and replacement procedure v FRB1 BIST Failure v FRB2 Hang In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Disabled v Terminator Presence Detected v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non ...

Page 82: ...t procedure v FRB1 BIST Failure v FRB2 Hang In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Disabled v Terminator Presence Detected v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from L...

Page 83: ...tled v Critical Over temperature v Presence Detected v Spare v State Asserted v Device Enabled v Transition to OK v Transition to Non Critical from OK v Transition to Non Critical from More Severe v Monitor v Informational No service action is required v Configuration Error v Transition to Non recoverable v Predictive Failure If the sensor name is Mem Buf Func 1 replace memory riser 1 If the senso...

Page 84: ...t on page 110 v System Reconfigured v OEM System boot event v Entry added to auxiliary log v PEF Action v Timestamp Clock Sync v Transition State Active v Transition State Idle v Transition State Busy No service action is required Activate Pwr Lt 0x62 None No service action is required v Ref Clock Fault 0x63 v PCI Clock Fault 0x64 v State Deasserted v State Asserted No service action is required 6...

Page 85: ...v DIMM20 Temp 0x7C v DIMM21 Temp 0x7D v DIMM22 Temp 0x7E v DIMM23 Temp 0x7F v DIMM24 Temp 0x80 v DIMM25 Temp 0x81 v DIMM26 Temp 0x82 v DIMM27 Temp 0x83 v DIMM28 Temp 0x84 v DIMM29 Temp 0x85 v DIMM30 Temp 0x86 v DIMM31 Temp 0x87 v DIMM32 Temp 0x88 v Lower Non critical going low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v...

Page 86: ...per Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required v CPU Core Temp 13 0x95 v CPU Core Temp 14 0x96 v CPU Core Temp 15 0x97 v CPU Core Temp 16 0x98 v CPU Core Temp 17 0x99 v CPU Core Temp 18 0x9A v CPU Core Temp 19 0x9B v CPU Core Temp 20 0x9C v CPU Core Temp 21 0x9D v CPU Core Temp 22 0x9E v CPU Core Temp 23 0x9F v CPU Core Te...

Page 87: ...ing high v Upper Non recoverable going low v Upper Non recoverable going high No service action required v TOD Clock Fault 0xB1 v APSS Fault 0xB2 v State Deasserted v State Asserted No service action is required PS Derating Fac 0xB4 None No service action is required OS Boot 0xB5 v Installation aborted v Installation failed Ensure that the operating system boot image is loaded Ensure that the disk...

Page 88: ...v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required v Mem Buf Temp 1 0xC0 v Mem...

Page 89: ...Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required Beginning troubleshooting and...

Page 90: ...at matches the criteria perform the service action that is indicated in this table for the SEL event Otherwise go to Collecting diagnostic data on page 109 Then go to Contacting IBM service and support on page 110 v Thermal Trip v Configuration Error v Processor Automatically Throttled v Correctable Machine Check Error v Processor Presence Detected No service action is required v FRB1 BIST Failure...

Page 91: ...procedure v Power Supply Input Lost or AC DC v Power Supply Input Lost Or Out Of Range Ensure that ac power is supplied to the rack Ensure that the system power cords are plugged tightly into both the power supply and the rack PDU unit for both system power supplies Go to 8335 GTB locations on page 121 to identify the physical location and removal and replacement procedure Configuration Error Ensu...

Page 92: ... Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required BIOS Golden Side 0xD2 None Go to Resolving a system firmware boot failure on page 4 and follow the service action for a system event log SEL with the value OEM record c0 and OEM c0 specific log information 3a1504xxxxxx BMC Golden Side 0xD3 None Go to Resolving a system firmware b...

Page 93: ...to degraded v Install error v Redundancy lost v Non redundant insufficient resources Ensure that all fans are seated securely Go to 8335 GTB locations on page 121 to identify the physical location and removal and replacement procedure CurPwr Redundant 0xD8 v State Deasserted v State Asserted No service action is required NxtPwr Redundant 0xD9 v State Deasserted v State Asserted No service action i...

Page 94: ... system on page 26 If the system is an air cooled system ensure that there are no air flow obstructions at the front or at the rear of the system Ensure that the fans are operating properly CPU 2 VDD Temp 0xE5 Upper Critical going high If the system is a water cooled system go to Resolving an over temperature problem for a water cooled 8335 GTB system on page 26 If the system is an air cooled syst...

Page 95: ...e system booted correctly no service action is required Host Status 0x04 Unknown Go to Getting fixes and update the system firmware to the most recent level of firmware that is available If this SEL event continues to be logged each time you power on the system go to Collecting diagnostic data on page 109 Then go to Contacting IBM service and support on page 110 v S0 Go Working v S1 Sleeping with ...

Page 96: ...ns on page 133 to identify the physical location and removal and replacement procedure v State Deasserted v Device Enabled No service action is required Ambient Temp 0x0A v Upper Critical going low v Lower Non critical going low v Lower Non critical going high v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non...

Page 97: ...igh v Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Lower Critical going low v Upper Non recoverable going low v Upper Non recoverable going high No service action is required Beginning troubleshooting an...

Page 98: ...ilure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Terminator Presence Detected v Processor Automatically Throttled v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less Severe v Transition to Critical from Non recoverable v Processor Presence Detected ...

Page 99: ...and the rack power distribution unit PDU for both system power supplies v Ensure that the system was not powered off v Power Unit Failure Detected v Predictive Failure v Ensure that ac power is supplied to the rack v Ensure that the power supply cords are plugged tightly into the power supplies and the rack PDU unit v Ensure that the system was not powered off v Check for service action required S...

Page 100: ... Memory Device Disabled v Uncorrectable Memory Error v Memory Scrub Failed v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less Severe v Transition to Critical from Non recoverable v Correctable Memory Error v Parity v Correctable Memory Error Logging Limit Reached v Memory Automatically Throttled v Critical Over temperature v Pre...

Page 101: ...M Func 22 0x34 v DIMM Func 23 0x35 v DIMM Func 24 0x36 v DIMM Func 25 0x37 v DIMM Func 26 0x38 v DIMM Func 27 0x39 v DIMM Func 28 0x3A v DIMM Func 29 0x3B v DIMM Func 30 0x3C v DIMM Func 31 0x3D Configuration Error Complete the following steps 1 If the sensor name is DIMM Func 0 ensure that DIMM 0 is seated properly If the sensor name is DIMM Func 1 ensure that DIMM 1 is seated properly And so on ...

Page 102: ...cedure v Processor Disabled v FRB1 BIST Failure v FRB2 Hang In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Terminator Presence Detected v Machine Check Exception v Correctable Machine Check Error v State Deasserted v Device Disabled v Transition to Critical from Less Severe v Transition to Non recoverable from Less S...

Page 103: ...hrottled v Critical Over temperature v Presence Detected v Spare v State Asserted v Device Enabled v Transition to OK v Transition to Non Critical from OK v Transition to Non Critical from More Severe v Monitor v Informational No service action is required v Configuration Error v Transition to Non recoverable v Predictive Failure Replace the system backplane Go to 8348 21C locations on page 133 to...

Page 104: ...t on page 110 v System Reconfigured v OEM System boot event v Entry added to auxiliary log v PEF Action v Timestamp Clock Sync v Transition State Active v Transition State Idle v Transition State Busy No service action is required Activate Pwr Lt 0x53 None No service action is required v Ref Clock Fault 0x54 v PCI Clock Fault 0x55 v State Deasserted v State Asserted No service action is required 8...

Page 105: ...7B v DIMM Temp 19 0x7C v DIMM Temp 20 0x7D v DIMM Temp 21 0x7E v DIMM Temp 22 0x7F v DIMM Temp 23 0x80 v DIMM Temp 24 0x81 v DIMM Temp 25 0x82 v DIMM Temp 26 0x83 v DIMM Temp 27 0x84 v DIMM Temp 28 0x85 v DIMM Temp 29 0x86 v DIMM Temp 30 0x87 v DIMM Temp 31 0x88 v Lower Non critical going low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recover...

Page 106: ...per Non recoverable going low v Upper Non recoverable going high No service action is required v Mem Proc0 Pwr 0xA1 v Mem Proc1 Pwr 0xA2 v Mem Proc2 Pwr 0xA3 v Mem Proc3 Pwr 0xA4 v Proc0 Power 0xA5 v PCIE Proc0 Pwr 0xA6 v Fan Power A 0xA9 v Mem Cache Power 0xAC v GPU Power 0xAD v Lower Non critical going low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v L...

Page 107: ...ice not specified v Installation started v Installation completed No service action is required PCI 0x5B v State Deasserted v State Asserted No service action is required v Membuf Temp 0 0x65 v Membuf Temp 1 0x66 v Membuf Temp 2 0x67 v Membuf Temp 3 0x68 v Lower Non critical going low v Lower Non critical going high v Lower Critical going low v Lower Critical going high v Lower Non recoverable goi...

Page 108: ... Lower Critical going low v Lower Critical going high v Lower Non recoverable going low v Lower Non recoverable going high v Upper Non critical going low v Upper Non critical going high v Upper Critical going low v Upper Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required 92 Problem analysis system parts and locations for the 8335 ...

Page 109: ...n If you found a SEL event that matches the criteria perform the service action that is indicated in this table for the SEL event Otherwise go to Collecting diagnostic data on page 109 Then go to Contacting IBM service and support on page 110 v Thermal Trip v Configuration Error v Processor Automatically Throttled v Correctable Machine Check Error v Processor Presence Detected No service action is...

Page 110: ... Lost or AC DC v Power Supply Input Lost Or Out Of Range Ensure that ac power is supplied to the rack Ensure that the system power cords are plugged tightly into both the power supply and the rack PDU unit for both system power supplies Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure Configuration Error Ensure that both power supplies ar...

Page 111: ...per Critical going high v Upper Non recoverable going low v Upper Non recoverable going high No service action is required Quick power drop 0x0D v IERR v Thermal Trip v FRB1 BIST Failure v FRB2 Hang In POST Failure v FRB3 Processor Startup Initialization Failure v Configuration Error v SMBIOS Uncorrectable CPU Complex Error v Processor Presence Detected v Processor Disabled v Terminator Presence D...

Page 112: ...st SELs by using an in band network use the following command ipmitool sel elist v To list SELs remotely over the LAN use the following command ipmitool I lanplus U username P password H BMC IP addres or BMC hostname sel elist 2 Identify all SELs with the value OEM record df and Correctable Machine Check Error or Transition to Non recoverable in the description Did you find one or more SELs with t...

Page 113: ...on and removal and replacement procedure If Then Yes Replace the system processor Then continue with the next step No Replace the system backplane If the replacement of the system backplane does not resolve the problem go to Contacting IBM service and support on page 110 This ends the procedure 6 Does the problem persist If Then Yes Replace the system backplane If the replacement of the system bac...

Page 114: ...solve the problem go to Contacting IBM service and support on page 110 This ends the procedure 8348 21C Replace the following items one at a time in the order that is shown until the problem is resolved 1 System processor 2 System backplane Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure If the replacement of the system processor and the...

Page 115: ...st If Then Yes Replace the system backplane If the replacement of the system backplane does not resolve the problem go to Contacting IBM service and support on page 110 This ends the procedure No This ends the procedure 5 The system is an 8348 21C For each of the SELs that you identified in step 2 on page 98 determine the sensor name that is associated with each SEL Replace the following items one...

Page 116: ...ent of the system processors and the system backplane does not resolve the problem go to Contacting IBM service and support on page 110 This ends the procedure 8335 GTB Replace the following items one at a time in the order that is shown until the problem is resolved 1 System processor CPU 1 2 System processor CPU 2 3 System backplane Go to 8335 GTB locations on page 121 to identify the physical l...

Page 117: ... resolve the problem replace system processor CPU 1 If replacing system processor CPU 1 does not resolve the problem replace system processor CPU 2 Go to 8335 GTB locations on page 121 to identify the physical location and removal and replacement procedure If replacing the system backplane and both system processors does not resolve the problem go to Contacting IBM service and support on page 110 ...

Page 118: ...348 21C Replace the system processor If replacing the system processor does not resolve the problem replace the system backplane Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure If replacing the system backplane and the system processor does not resolve the problem go to Contacting IBM service and support on page 110 This ends the procedu...

Page 119: ... go to Contacting IBM service and support on page 110 This ends the procedure No This ends the procedure 5 The system is an 8348 21C For each of the SELs that you identified in step 2 on page 102 are any of the sensor names CPU Func or CPU Core Func x where x is 1 12 Note Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure If Then Yes Replac...

Page 120: ...21 to identify the physical location and removal and replacement procedure This ends the procedure 8348 21C Replace the system processor Go to 8348 21C locations on page 133 to identify the physical location and removal and replacement procedure This ends the procedure EPUB_PRC_HB_CODE isolation procedure The service processor detected a problem during the early boot process 1 Update the system fi...

Page 121: ...13 24 replace system processor CPU 2 Does the problem persist If Then Yes Replace the system backplane If the replacement of the system backplane does not resolve the problem go to Contacting IBM service and support on page 110 This ends the procedure No This ends the procedure 6 The system is an 8348 21C For each of the SELs that you identified in step 3 on page 104 are any of the sensor names CP...

Page 122: ...ocation and removal and replacement procedure If replacing the system backplane and both system processors does not resolve the problem go to Contacting IBM service and support on page 110 This ends the procedure 8348 21C Replace the system backplane If replacing the system backplane does not resolve the problem replace the system processor Go to 8348 21C locations on page 133 to identify the phys...

Page 123: ...support on page 110 This ends the procedure 2 Use the ipmitool command to examine system event logs SELs v To list SELs by using an in band network use the following command ipmitool sel elist v To list SELs remotely over the LAN use the following command ipmitool I lanplus U username P password H BMC IP addres or BMC hostname sel elist 3 Identify all SELs with CPU Func or CPU Core Func in the des...

Page 124: ...ace a graphics processing unit GPU PCIe adapter disk drive or solid state drive If Then Yes Go to step 5 No Continue with the next step 3 Scan the system event logs SELs for serviceable events that occurred after system hardware was replaced For information about SELs that require a service action see Identifying a service action by using system event logs on page 27 4 Did any serviceable SEL even...

Page 125: ...listed 2 Type nvidia smi q at the command prompt and press Enter Verify that no errors are listed Network adapter Complete the following steps 1 At the command prompt type ethtool ethx where x is the number of the physical port that you are testing Verify that the connection speed that is indicated in the output is correct 2 Perform a ping test to verify the network connectivity RAID adapter Compl...

Page 126: ...roblem analysis on page 1 and complete all of the service actions indicated If the service actions do not resolve the problem or if you are directed to contact support go to Collecting diagnostic data on page 109 Then use the information below to contact IBM service and support Customers in the United States United States territories or Canada can place a hardware service request online To place a...

Page 127: ...rams show field replaceable unit FRU layouts in the system Use these diagrams with the following tables Table 32 Front view locations Index number FRU description FRU removal and replacement procedures 1 Fan 1 See Removing and replacing a fan in the 8335 GCA or 8335 GTA 2 Fan 2 3 Fan 3 4 Fan 4 5 HDD 0 See Removing and replacing a disk drive in the 8335 GCA or 8335 GTA 6 HDD 1 7 Power switch and po...

Page 128: ...rive and fan card in the 8335 GCA or 8335 GTA 9 Memory riser 1 See Removing and replacing memory risers in the 8335 GCA or 8335 GTA 10 Memory riser 2 11 Memory riser 3 12 Memory riser 4 13 Memory riser 5 14 Memory riser 6 15 Memory riser 7 16 Memory riser 8 17 Front USB cable with connector See Removing and replacing the front USB cable for 8335 GCA or 8335 GTA Figure 2 Top view 112 Problem analys...

Page 129: ...System backplane See Removing and replacing the system backplane in the 8335 GCA or 8335 GTA 26 GPU 2 or PCIe adapter 5 If the FRU is a GPU see Removing and replacing a graphics processing unit for the 8335 GCA or 8335 GTA If the FRU is a PCIe adapter see Removing and replacing a PCIe adapter in a PCIe riser of the 8335 GCA or 8335 GTA 27 GPU 1 or PCIe adapter 2 Table 34 Rear view locations Index ...

Page 130: ...ollowing table The following table provides the memory locations on the memory riser cards Table 35 Memory locations on memory riser cards Index number Memory riser card FRU description FRU removal and replacement procedures 33 Memory riser 1 DIMM 1 See Removing and replacing memory DIMMs in the 8335 GCA or 8335 GTA Memory riser 2 DIMM 5 Memory riser 3 DIMM 9 Memory riser 4 DIMM 13 Memory riser 5 ...

Page 131: ... 11 Memory riser 4 DIMM 15 Memory riser 5 DIMM 19 Memory riser 6 DIMM 23 Memory riser 7 DIMM 27 Memory riser 8 DIMM 31 36 Memory riser 1 DIMM 4 See Removing and replacing memory DIMMs in the 8335 GCA or 8335 GTA Memory riser 2 DIMM 8 Memory riser 3 DIMM 12 Memory riser 4 DIMM 16 Memory riser 5 DIMM 20 Memory riser 6 DIMM 24 Memory riser 7 DIMM 28 Memory riser 8 DIMM 32 8335 GCA and 8335 GTA parts ...

Page 132: ...d attaching screws 4 00E4260 1 Slide rail kit contains left and right slide rails and attaching screws 5 1 Electronic Industries Association EIA bracket right side 6 2 Attaching screw for EIA bracket right side 7 00E4501 1 Bezel 8 1 EIA bracket left side 9 2 Attaching screw for EIA bracket left side 10 00E4260 1 Slide rail kit contains left and right slide rails and attaching screws Figure 5 Rack ...

Page 133: ...System parts Figure 6 System parts Finding parts and locations 117 ...

Page 134: ...r part number does not include the time of day battery The time of day battery is a CR2450N lithium battery 6 01AF370 2 Power supply 7 00E4482 1 Disk and fan signal cable 8 00E4481 1 Fan power cable 9 00E4483 1 Front USB cable with connector 10 00E4525 1 Power switch and power switch cable 11 2 Screw 12 00E4252 2 Drive filler 00LY266 2 1 TB disk drive 00LY418 2 2 TB disk drive 00LY409 2 480 GB sol...

Page 135: ... 2 8 core 3 625 GHz system processor module 01AF288 2 10 core 3 259 GHz system processor module 18 01AF286 2 Heat sink kit includes heat sink and thermal interface material 19 01AF286 2 Heat sink kit includes heat sink and thermal interface material 20 46K5109 3 PCI filler 21 3 PCIe adapters Use the feature type of the adapter to find the FRU part number in PCIe adapter information by feature type...

Page 136: ...nit GPU shield 23 00E4514 2 Riser fillers for the GPU riser or the PCIe riser 24 00E4470 1 System backplane 25 00E4476 1 Screw kit Note The screw kit includes 12 screws for the disk drive and fan card and 16 screws for the system backplane 120 Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 137: ...layouts in the system Use these diagrams with the following tables Table 39 Front view locations Index number FRU description FRU removal and replacement procedures 1 Fan 1 See Removing and replacing fans in the 8335 GTB 2 Fan 2 3 Fan 3 4 Fan 4 5 HDD 0 See Removing and replacing a disk drive in the 8335 GTB 6 HDD 1 7 Power switch and cable See Removing and replacing the power switch and cable in t...

Page 138: ... drive and fan card See Removing and replacing the disk drive and fan card in the 8335 GTB 10 Memory riser 1 See Removing and replacing memory risers in the 8335 GTB 11 Memory riser 2 12 Memory riser 3 13 Memory riser 4 14 Memory riser 5 15 Memory riser 6 16 Memory riser 7 17 Memory riser 8 18 Disk and fan signal cable See Removing and replacing the disk and fan signal cable in the 8335 GTB Figure...

Page 139: ...1 See Removing and replacing a graphics processing unit in the 8335 GTB 26 GPU 2 27 GPU 3 28 GPU 4 Table 41 Rear view locations Index number FRU description FRU removal and replacement procedures 29 PSU 2 See Removing and replacing a power supply in the 8335 GTB 30 PSU 1 31 Baseboard management controller BMC card See Removing and replacing the BMC card in the 8335 GTB 32 PCIe adapter 1 See Removi...

Page 140: ...er 8 DIMM 29 36 Memory riser 1 DIMM 2 See Removing and replacing memory DIMM in the 8335 GTB Memory riser 2 DIMM 6 Memory riser 3 DIMM 10 Memory riser 4 DIMM 14 Memory riser 5 DIMM 18 Memory riser 6 DIMM 22 Memory riser 7 DIMM 26 Memory riser 8 DIMM 30 37 Memory riser 1 DIMM 3 See Removing and replacing memory DIMM in the 8335 GTB Memory riser 2 DIMM 7 Memory riser 3 DIMM 11 Memory riser 4 DIMM 15...

Page 141: ...6 Memory riser 5 DIMM 20 Memory riser 6 DIMM 24 Memory riser 7 DIMM 28 Memory riser 8 DIMM 32 8335 GTB parts Use this information to find the field replaceable unit FRU part number After you identify the part number of the part that you want to order go to Advanced Part Exchange Warranty Service Registration is required If you are not able to identify the part number go to Contacting IBM service a...

Page 142: ...e rails and attaching screws 3 74Y9063 1 Cable management arm assembly 4 45W8836 1 Fixed rail kit contains left and right fixed rails and attaching screws 5 00E4260 1 Slide rail kit contains left and right slide rails and attaching screws 6 1 Electronic Industries Association EIA bracket right side 7 00E4688 1 Bezel 8 1 EIA bracket left side 126 Problem analysis system parts and locations for the ...

Page 143: ...ly 2 2 3 PCI adapters Use the feature type of the adapter to find the FRU number in PCIe adapters for the 8335 GTB 3 46K5109 1 2 PCI filler 4 00E4574 1 Baseboard management controller BMC card 5 1 Power riser air baffle 6 01AF370 2 Power supply 7 00E4705 1 Power riser without time of day battery slot Figure 13 System parts air cooled and water cooled systems Finding parts and locations 127 ...

Page 144: ...nector 13 00E5189 1 Power switch and power switch cable 14 2 Screw 15 00E4252 2 Drive filler 00LY266 2 1 TB disk drive 00LY418 2 2 TB disk drive 00LY409 2 480 GB solid state drive 00LY410 2 480 GB solid state drive 00LY411 2 960 GB solid state drive 00LY412 2 960 GB solid state drive 00LY423 2 1 92 TB solid state drive 16 00E4256 4 Fan 17 00E4251 8 Memory riser filler 00E4498 8 Memory riser 78P461...

Page 145: ...affles 19 01EM024 2 Rear GPU kit includes GPU card air baffle heat sink and thermal interface material TIM 20 01EM025 2 Front GPU kit includes GPU card air baffle heat sink and TIM 21 00E4570 1 System backplane kit includes module removal tool 4mm hex key magnetic screwdriver air pump and lid removal tool Figure 14 Additional system parts air cooled system Finding parts and locations 129 ...

Page 146: ...system processor module processor tray 4mm hex driver module replacement tool and air pump 23 01AF286 2 System processor heat sink kit includes heat sink and TIM 24 01AF286 2 System processor heat sink kit includes heat sink and TIM 25 00E5128 1 Disk drive and fan card 26 00E4476 1 Screw kit Note The screw kit includes 12 screws for the disk drive and fan card and 16 screws for the system backplan...

Page 147: ...4 mm hex key magnetic screwdriver air pump and lid removal tool Note When replacing the system backplane kit in a water cooled 8335 GTB you also need the System processor TIM replacement kit 01EM029 and the water cooled system backplane kit 01EM030 The water cooled system backplane kit 01EM030 is not needed if you already have it Figure 15 Additional system parts water cooled system Finding parts ...

Page 148: ...kit Note The screw kit includes 12 screws for the disk drive and fan card and 16 screws for the system backplane 25 1 Middle support for the system backplane 26 01EM027 Water cooled GPU kit includes spreader assembly GPU card air baffle heat sink and TIM 27 01AF969 1 Cold plate assembly includes cold plates tweezers and TIMs Miscellaneous parts Table 47 Miscellaneous system parts Description Part ...

Page 149: ...e following diagrams show field replaceable unit FRU layouts in the system Use these diagrams with the following tables Table 48 Front view locations Index number FRU description FRU removal and replacement procedures 1 HDD 0 See Removing and replacing a front drive in the 8348 21C 2 HDD 1 3 HDD 2 4 HDD 3 5 HDD 4 6 HDD 5 7 HDD 6 8 HDD 7 9 HDD 8 10 HDD 9 11 HDD 10 12 HDD 11 13 Front USB and cable S...

Page 150: ...ackplane See Removing and replacing the disk drive backplane in the 8348 21C 16 Fan 1 See Removing and replacing a fan in the 8348 21C 17 Fan 2 18 Fan 3 19 Fan 4 20 Fan 5 21 Storage mezzanine card See Removing and replacing the storage mezzanine card and cable in the 8348 21C 22 53 DIMM 0 31 Note For more information about DIMM locations see table 5 See Removing and replacing memory in the 8348 21...

Page 151: ...oard and cables in the 8348 21C 61 PSU 1 See Removing and replacing power supplies in the 8348 21C 62 PSU 2 63 CPU See Removing and replacing the system processor module in the 8348 21C 64 Processor air baffle See Removing and replacing the processor air baffle in the 8348 21C 65 System backplane See Removing and replacing the system backplane in the 8348 21C Table 50 Rear view locations Index num...

Page 152: ...ing a rear drive in the 8348 21C 68 HDD 13 Memory locations The following diagram shows memory DIMMs and their corresponding field replaceable unit FRU layouts in the system Use this diagram with the following table Figure 19 Rear drive tray top view 136 Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 153: ...The following table provides the memory locations on the system backplane Figure 20 Memory locations on the system backplane Finding parts and locations 137 ...

Page 154: ...IMM 17 40 DIMM 18 41 DIMM 19 42 DIMM 20 43 DIMM 21 44 DIMM 22 45 DIMM 23 46 DIMM 24 47 DIMM 25 48 DIMM 26 49 DIMM 27 50 DIMM 28 51 DIMM 29 52 DIMM 30 53 DIMM 31 8348 21C parts Use this information to find the FRU part number After you identify the part number of the part that you want to order go to Advanced Part Exchange Warranty Service Registration is required If you are not able to identify th...

Page 155: ...ck final assembly part numbers Index number Part number Units per assembly Description 1 01AF405 2 Slide rail kit contains left and right slide rails and attaching screws Figure 21 Rack final assembly Finding parts and locations 139 ...

Page 156: ...System parts Figure 22 System parts 140 Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 157: ...rive 00LY423 12 1 92 TB solid state drive 00YL438 12 3 84 TB solid state drive 00LY398 12 1 TB disk drive 00LY399 12 6 TB disk drive 8 01AF249 1 Disk drive backplane 1 700 mm SAS cable 1 800 mm SAS cable 1 900 mm SAS cable 1 Disk drive backplane power cable 1 Fan control cable 9 01AF252 1 USB bezel 10 1 USB card and cable 11 01AF244 2 Power supply 12 01AF245 Rear drive tray 13 1 Rear drive tray as...

Page 158: ...Additional system parts Figure 23 Additional system parts 142 Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 159: ...age mezzanine card and mini SAS cable 20 00WV552 1 PCIe3 low profile 6 Gb SAS SATA RAID adapter FC EC3Y Note This adapter is also known as a PMC Adaptec RAID 71605E adapter 21 00WV554 1 PCIe3 low profile 12 Gb SAS SATA RAID adapter with 1 GB protected write cache FC EC3S Notes v The supercapacitor module card is shipped together with the PCIe Gen3 SAS SATA RAID adapter as a single FRU and therefor...

Page 160: ...144 Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 161: ...refore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in...

Page 162: ...or critical operations Users should periodically check IBM s support websites for updated information and fixes applicable to the system and related software Homologation statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks Further certification may be required by law prior to making any such connecti...

Page 163: ... www ibm com able Privacy policy considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes In many cases no personally identifiable information is collected by the Software Offerings...

Page 164: ...y energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC ...

Page 165: ...dard of the VCCI Council If this equipment is used in a domestic environment radio interference may occur in which case the user may be required to take corrective actions Japan Electronics and Information Technology Industries Association Statement This statement explains the Japan JIS C 61000 3 2 product wattage compliance This statement explains the Japan Electronics and Information Technology ...

Page 166: ...claration This is a Class A product In a domestic environment this product may cause radio interference in which case the user may need to perform practical action Electromagnetic Interference EMI Statement Taiwan The following is a summary of the EMI Taiwan statement above 150 Problem analysis system parts and locations for the 8335 GCA 8335 GTA 8335 GTB and 8348 21C ...

Page 167: ...ustimmung von IBM verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebaut werden EN 55022 EN 55032 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden Warnung Dieses ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funk Störungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen...

Page 168: ...with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the followin...

Page 169: ...esponsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards European Community contact IBM Deutschland GmbH Technical Regulations Abteilung M456 IBM Allee 1 71139 Ehningen Germany Tel 49 800 225 5426 email halloibm de ibm com VCCI Statement Japan Japan Electronics and Information Tec...

Page 170: ... hält die Grenzwerte der EN 55022 EN 55032 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung von IBM verändert bzw wenn Erweiterungskompon...

Page 171: ...ed that all proprietary notices are preserved You may not distribute display or make derivative works of these publications or any portion thereof without the express consent of IBM Commercial Use You may reproduce distribute and display these publications solely within your enterprise provided that all proprietary notices are preserved You may not make derivative works of these publications or re...

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