IBM Power AC922 8335-GTW, Handbook

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Beginning troubleshooting and problem analysis
This information provides a starting point for analyzing problems.
This information is the starting point for diagnosing and repairing systems. From this point, you are guided
to the appropriate information to help you diagnose problems, determine the appropriate repair action,
and then complete the necessary steps to repair the system.
Notes:
• Update the system firmware to the latest level before you start problem analysis. If you update the
system firmware, you have the latest available fixes and improvements for error handling, reporting,
and isolation. For instructions about updating the system firmware, see Getting fixes.
• Some service procedures use OpenBMC tool commands. To download and install the OpenBMC tool,
see Managing the system by using the OpenBMC tool.
What type of problem are you dealing with? Problem analysis procedure
You do not know the type of problem. Go to “Determining the problem analysis
procedure to perform” on page 1.
You have an FQPSPxxxxxxx event code. Go to FQPSPxxxxxxx Event Codes.
A baseboard management controller (BMC) access
problem occurred.
Go to “Resolving a BMC access problem” on page
2.
The system does not power on (the power button
or the BMC power on command does not power on
the system).
Go to “Resolving a power problem” on page 3.
A system firmware boot failure occurred (the
system started but was not able to boot to the
Petitboot menu).
Go to “Resolving a system firmware boot failure”
on page 4.
A video graphics array (VGA) monitor problem
occurred (the system started but no video is
displayed on the monitor).
Go to “Resolving a VGA monitor problem” on page
5.
An operating system boot failure occurred (the
system booted to the Petitboot menu but the
operating system did not start).
Go to “Resolving an operating system boot failure”
on page 6.
A processor, memory, power, or cooling hardware
failure occurred.
Go to “Resolving a hardware problem” on page
7.
Missing or faulty graphics processing unit (GPU),
PCIe adapter, disk drive, or solid-state drive.
Go to Resolving a GPU, PCIe adapter, or device
problem.
Determining the problem analysis procedure to perform
Learn how to identify the correct problem analysis procedure to perform.
About this task
To determine the correct problem analysis procedure to perform, complete the following steps:
Procedure
1. After you apply power to the system, are the power supply LEDs green?
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