IBM PC 300GL Types 6275, Quick Reference Manual

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Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
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Identification of software problem sources
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Configuration of BIOS as part of an installation or upgrade
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Changes, modifications, or upgrades to device drivers
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Installation and maintenance of network operating systems (NOS)
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Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Expert technical-support representatives are available to assist you with
questions you might have on the following:
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Setting up your computer and IBM monitor
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Installing and setting up IBM options purchased from IBM or an IBM
reseller
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Arranging for service (on-site or carry-in)
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Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM Netfinity Server, you are eligible for IBM
Server Start Up Support. This service provides assistance for setting up your
network operating system. You can find more information about IBM Server
Start Up support at http://www.ibm.com/pc/qtechinfo/SCOD-44HJ9W.html
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
Note: Response time will vary depending on the number and complexity of
incoming calls.
If possible, be at your computer when you call. Please have the following
information ready:
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Machine Type and Model
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Serial numbers of your IBM hardware products
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Description of the problem
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Exact wording of any error messages
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Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support and click HelpCenter
phone list
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Chapter 3. Getting help, service, and additional information
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