Telephone technical support
Installation and configuration support through the IBM HelpCenter® will be withdrawn or
made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step installation assistance, are
available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
!
Option name
!
Option number
!
Proof of purchase
!
Computer manufacturer, model, serial number (if IBM), and manual
!
Exact wording of the error message (if any)
!
Description of the problem
!
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you
through the problem during the call.
For the support telephone number and support hours by country, refer to the following table. If
the number for your country or region is not listed, contact your IBM reseller or IBM marketing
representative. Response time may vary depending on the number and nature of the calls
received.
Go to http://www.ibm.com/pc/support/,
and click Support Phone List
.
All other countries and regions
1-800-772-2227
U.S.A.and Puerto Rico
1-800-565-3344
Canada (all other)
416-383-3344
Canada (Toronto only)
Support 24 hours a day, 7 days a week
