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Symptom:
The printer unit does not stop in the marked position.
Possible cause
Checkpoint and
method
Evaluation
criteria and
standard
Corrective action
Poor optional
sensor connector
contact
Visually check the
connector
—
Reinsert the connector correctly.
Defective optional
sensor
Measure the
voltage of the
connection points.
Paper:
4.0±1.0V
No paper:
0.2±0.2V
Replace the printer unit.
Damaged board
frame unit
—
—
11. The printer unit continues to be in the paper-out-near-end state.
Symptom:
The LED2 blinks even if the paper roll diameter is sufficient.
Possible cause
Checkpoint and
method
Evaluation
criteria and
standard
Corrective action
Wrong paper
width setting in
the paper roll
holder
Visually check the
paper width
setting in the
paper roll holder.
—
Match the paper width setting in
the paper roll holder to the
paper roll.
Poor near-end
sensor connector
contact
Visually check the
connector.
—
Reinsert the connector correctly.
Defective near
end sensor
Measure the
voltage of the
connection points.
Paper:
4.0±1.0V
No paper:
0.2±0.2V
Replace the printer unit.
Damaged board
frame unit
—
—
12. Missing print dots.
Symptom:
Some dots are not printed.
Possible cause
Checkpoint and
method
Evaluation
criteria and
standard
Corrective action
Foreign matter on
the thermal head
Visually check the
thermal head
surface for foreign
matter.
—
Remove any foreign matter with
a cotton swab moistened with a
little ethyl alcohol.
Defective thermal
head
Perform a test
print and visually
check whether all
dots are printed.
—
If the problem continues,
replace the printer unit.
13. Incorrect print density.
The NetVista Kiosk-DBCS Model
17
Summary of Contents for NetVista Kiosk DBCS
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Page 37: ...The NetVista Kiosk DBCS Model 31 ...
Page 38: ... Part Number 57P4240 Printed in Japan GY18 2417 00 1P P N 57P4240 ...