IBM IntelliStation M Pro 9229 Installation Manual Download Page 5 | Manualshive

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Contents

Safety

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Chapter

1.

Introduction

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. 1

The

IntelliStation

Documentation

CD

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. 3

Hardware

and

software

requirements

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Using

the

Documentation

Browser

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Related

documentation

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Notices

and

statements

in

this

document

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Inventory

checklist

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Selecting

a

location

for

the

computer

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Arranging

the

workspace

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Comfort

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Glare

and

lighting

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Air

circulation

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Electrical

outlets

and

cable

lengths

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Features

and

specifications

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Controls,

LEDs,

and

connectors

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. 9

Chapter

2.

Cabling

and

starting

the

computer

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Cabling

the

computer

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Turning

on

the

computer

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Running

the

operating-system

setup

program

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Turning

off

the

computer

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. 12

Chapter

3.

Configuring

the

computer

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Viewing

the

license

agreement

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Using

the

built-in

configuration

programs

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Starting

the

Configuration/Setup

Utility

program

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Using

the

Boot

Menu

program

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Enabling

the

Broadcom

NetXtreme

Gigabit

Ethernet

Boot

Agent

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Configuring

the

Broadcom

NetXtreme

Gigabit

Ethernet

controller

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Using

the

LSI

Logic

Configuration

Utility

program

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Chapter

4.

Completing

the

installation

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Recording

important

numbers

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Registering

the

computer

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Creating

an

emergency

recovery-repair

diskette

in

Windows

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Creating

an

IBM

Enhanced

Diagnostics

diskette

or

CD

in

Windows

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Chapter

5.

Solving

problems

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Diagnostic

tools

overview

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Power-on

self-test

(POST)

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POST

beep

codes

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POST

error

codes

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Troubleshooting

tables

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CD

or

DVD

drive

problems

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Diskette

drive

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General

problems

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Hard

disk

drive

problems

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Intermittent

problems

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Keyboard,

mouse,

or

pointing-device

problems

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Memory

problems

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Microprocessor

problems

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©

Copyright

IBM

Corp.

2006

iii

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Summary of Contents for IntelliStation M Pro 9229

Page 1: ...on the IBM Web site at http www ibm com support Installation Guide Installation Guide Type 9229 IntelliStation M Pro Start the computer Complete the setup program Set up the computer Did the computer start correctly Do you plan to use Windows XP or Red Hat Linux Yes Yes No No System is ready to use Register the computer Go to http www ibm com support mysupport Install options and applications Inst...

Page 2: ...e connections and verify that all optional devices you installed are on the compatibility matrix You can view the at compatibility matrix http www ibm com servers eserver serverproven compat us iserver html Is the computer working properly Hardware or Software problem View information about IBM Support Line at or view support telephone numbers at http www ibm com services sl products http www ibm ...

Page 3: ...IBM IntelliStation M Pro Type 9229 Installation Guide ...

Page 4: ... and the Warranty and Support Information documentation on the IBM IntelliStation Documentation CD First Edition October 2006 Copyright International Business Machines Corporation 2006 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ... configuration programs 15 Starting the Configuration Setup Utility program 16 Using the Boot Menu program 16 Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent 16 Configuring the Broadcom NetXtreme Gigabit Ethernet controller 17 Using the LSI Logic Configuration Utility program 17 Chapter 4 Completing the installation 19 Recording important numbers 19 Registering the computer 19 Creating...

Page 6: ...ce and support 50 IBM Taiwan product service 50 Appendix B Notices 51 Trademarks 52 Important notes 52 Product recycling and disposal 53 Battery return program 54 Electronic emission notices Class B 55 Federal Communications Commission FCC statement 55 Industry Canada Class B emission compliance statement 56 Avis de conformité à la réglementation d Industrie Canada 56 European Union EMC Directive ...

Page 7: ...än tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre S...

Page 8: ... evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To ...

Page 9: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than t...

Page 10: ...the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 viii IBM IntelliStation M Pro Type 9229 Installation Guide ...

Page 11: ...ous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 26 CAUTION Do not place any object on top of rack mounted devices Safety ix ...

Page 12: ... caution or danger statement with translated versions of the caution or danger statement in the IBM Safety Information document For example if a caution statement begins with a number 1 translations for that caution statement appear in the IBM Safety Information document under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Rea...

Page 13: ...are updates click Downloads and drivers For documentation updates under Search technical support type 9229 and click Search Note Changes are made periodically to the IBM Web site Procedures for locating firmware and documentation might vary slightly from what is described in this document Packaged with this Installation Guide is the Device Drivers CD which contains device drivers and hardware spec...

Page 14: ...any updates Then follow the instructions in the readme file on the Device Drivers CD to install the support software Note If you install another operating system you might need additional software or device drivers Some preinstalled device drivers are available on the Device Drivers CD If you experience problems with the device drivers that you install from this CD you can obtain the latest device...

Page 15: ...ser v If Autostart is enabled insert the documentation CD into the CD drive The Documentation Browser starts automatically v If Autostart is disabled or is not enabled for all users use one of the following procedures If you are using a Windows operating system insert the documentation CD into the CD drive and click Start Run In the Open field type e win32 bat where e is the drive letter of the CD...

Page 16: ... to install optional devices and how to use and configure the functions of the computer v Problem Determination and Service Guide This document is in PDF on the IBM IntelliStation Documentation CD and at http www ibm com support This document contains information to help you solve problems yourself and it contains information for service technicians v Safety Information This document is in PDF on ...

Page 17: ... Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information that might help you avoid inconvenient or problem situations v Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction o...

Page 18: ...rrange your workspace Comfort The following guidelines will help you decide what working position suits you best Choose a comfortable chair to reduce fatigue from sitting in the same position for long periods The backrest and seat should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parall...

Page 19: ...ir The monitor lets hot air escape through vents Blocking the air vents can cause overheating possibly resulting in malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 50 mm 2 in of air space is sufficient Also make sure that the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the le...

Page 20: ...our pin on front six pin on rear v Eight USB connectors two on front and six on rear v Keyboard connector v Mouse connector v Audio connectors Line out front and rear Mic front Line in rear v Single channel IDE controller Video adapter depending on the model v NVIDIA Quadro NVS 285 DMS 59 PCI Express x16 with 128 MB DDR2 SDRAM and dual analog connectors or dual digital monitor capability with the ...

Page 21: ... or DVD drive activity LED When this LED is lit it indicates that the CD or DVD drive is in use CD or DVD eject button Press this button to insert a CD or DVD into or remove a CD or DVD from the CD or DVD drive AC power LED When this green LED is lit it indicates that the computer is connected to an ac power source This LED is on the rear of the computer Power supply error LED When this amber LED ...

Page 22: ...s such as speakers with built in amplifiers headphones a multimedia keyboard or the audio line in jack on a stereo system Hard disk drive activity LED When this LED is lit it indicates that the hard disk drive is in use System error LED When this LED is lit it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error If the LED on the system ...

Page 23: ...ear of the computer Power cord IEEE 1394 FireWire Line out Line in Serial Parallel Mouse Keyboard USBs Ethernet Video NMI Depending on the video adapter that is installed in the computer and the monitor that you are using you might have to use special video cables that convert signals or provide an additional connection point for dual monitor capability See the User s Guide on the IBM IntelliStati...

Page 24: ...or the first time you must complete the operating system setup procedure before you turn off the computer otherwise unexpected results might occur 2 The setup program might be slightly different from the one that is described in the operating system documentation Some choices are not available because they are preset 3 During the setup procedure you must indicate that you accept the license agreem...

Page 25: ... operating system and turn off the computer 1 Save and close all files that you are working with 2 Close all open applications 3 Click Start 4 Click Turn Off Computer then click Turn Off to confirm If you are using the preinstalled Red Hat Linux operating system complete the following steps to shut down the operating system and turn off the computer 1 Save and close all files that you are working ...

Page 26: ...14 IBM IntelliStation M Pro Type 9229 Installation Guide ...

Page 27: ...on page 16 v Boot Menu program The Boot Menu program is part of the BIOS Use it to temporarily assign a device to be first in the startup sequence Override the startup sequence that is set in the Configuration Setup Utility program and for information about how to start the Boot Menu see Using the Boot Menu program on page 16 v Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme ...

Page 28: ...rator password to access the full Configuration Setup Utility menu If you do not type the administrator password a limited Configuration Setup Utility menu is available 3 Follow the instructions on the screen Using the Boot Menu program The Boot Menu program is a built in menu driven configuration program that you can use to temporarily redefine the first startup device without changing settings i...

Page 29: ...he controller For device drivers and information about configuring the Gigabit Ethernet controller see http www ibm com support Using the LSI Logic Configuration Utility program Use the LSI Logic Configuration Utility program Manager to configure and manage redundant array of independent disks RAID arrays Be sure to use these programs as described in this document v Use the LSI Logic Configuration...

Page 30: ...the controller for information about viewing and changing SAS SATA settings for attached devices To start the LSI Logic Configuration Utility program complete the following steps 1 Turn on the computer 2 When the message Press CTRL C to start LSI Logic Configuration Utility is displayed press Ctrl C 3 Use the arrow keys to select a controller channel from the list of adapters then press Enter 4 To...

Page 31: ... receives the registration information the information is placed into a central technical support database If you need technical assistance the technical support representative will have information about the computer In addition comments about the computer are reviewed by a team dedicated to customer satisfaction and are taken into consideration in making improvements to IBM computers Use one of ...

Page 32: ...der the IBM Product Recovery CD to recover the preinstalled operating system application programs and device drivers See Appendix A Getting help and technical assistance on page 49 for details In Windows you can create a recovery repair diskette from the c ibmtools directory or from the Product Recovery program partition To create a recovery repair diskette from the c ibmtools directory complete t...

Page 33: ...stics diskette To create an IBM Enhanced Diagnostics diskette from the Product Recovery program partition complete the following steps 1 Restart the computer 2 When the message To start the Product Recovery Program Press F11 is displayed quickly press F11 3 Select System utilities 4 Select Create IBM Enhanced Diagnostics Diskette 5 Follow the instructions on the screen To download the latest CD im...

Page 34: ...22 IBM IntelliStation M Pro Type 9229 Installation Guide ...

Page 35: ...onal information is recorded in the system error logs For detailed information about POST beep codes and error messages see the information about error logs in the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD v Diagnostic programs error codes and error messages The diagnostic programs are the primary method of testing the major components of the computer The d...

Page 36: ...e Guide on the IBM IntelliStation Documentation CD If no beep code sounds see No beep symptoms in the Problem Determination and Service Guide POST error codes The following table provides an abbreviated list of the POST error codes that might appear during startup See the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD for more information about the POST error co...

Page 37: ...an only Replace the system board 102 Timer tick 2 test failure Trained service technician only Replace the system board 151 A real time clock RTC error occurred 1 Run the diagnostics program 2 Reseat the battery 3 Replace the following components one at a time in the order shown restarting the computer each time a Battery b Trained service technician only System board 161 The real time clock batte...

Page 38: ...d on You must turn on external devices before you turn on the computer 2 If you did not add remove or change the location of a device a device is probably failing Running the diagnostic program might isolate the failing device See Running the diagnostic programs Viewing the test log or Using the Enhanced Diagnostics diskette or CD in the Problem Determination and Service Guide 3 Run the Configurat...

Page 39: ...rred during the hard disk drive x test x 0 to 3 1 Reseat the hard disk drive x cable 2 Replace the following components one at a time in the order shown restarting the computer each time a Hard disk drive x b Hard disk drive cable x c Trained service technician only System board 184 The power on password information stored in the computer has been removed 1 Run the Configuration Setup Utility prog...

Page 40: ...have just connected a new mouse or other pointing device turn off the computer and disconnect that device Wait at least five seconds then turn on the computer If the error message goes away replace the device 2 Make sure that nothing is resting on the keyboard or pressing on a key 3 Make sure that no key is stuck 4 Reseat the keyboard cable and make sure that it is connected to the correct connect...

Page 41: ...the computer each time a Diskette drive cable b Diskette drive c Trained service technician only System board 962 A parallel port configuration error occurred 1 If you changed a hardware device make sure that the parallel port setting is correct in the Configuration Setup Utility program If the setting is not correct change it and save the settings 2 Trained service technician only Replace the sys...

Page 42: ...that the settings for the adapter and all other adapters in the Configuration Setup Utility program are correct If the memory resource settings are not correct change them 3 If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the basic input output system BIOS on the adapter should correct the error See the documentation that comes with the ad...

Page 43: ...the order shown restarting the computer each time a Failing adapter b Trained service technician only System board 1804 A PCI adapter has requested memory below 1 MB 1 If the error code indicates a particular PCI or PCI Express slot or device remove the device 2 Reseat each adapter Note If an error LED is lit on an adapter reseat that adapter first if no LEDs are lit reseat each adapter one at a t...

Page 44: ... on an adapter reseat that adapter first if no LEDs are lit reseat each adapter one at a time restarting the computer each time to isolate the failing adapter 3 Replace the following components one at a time in the order shown restarting the computer each time a Failing adapter b Trained service technician only System board 1807 and 1808 General PCI error 1 Run the Configuration Setup Utility prog...

Page 45: ...a fields Is the drive you want to start from in the startup sequence Yes Exit from this screen then select Exit Setup to exit the Configuration Setup menu Go to step 2c No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup menu Restart the computer c Is an operating system installed Yes Turn off the computer Go to step 2d No Install the op...

Page 46: ...board can cause this error Note This error also can occur if electrical power was lost for a very brief period and then restored In this case turn off the computer for at least 5 seconds then turn it back on 1 Reseat the mouse pointing device cable and make sure that it is connected to the correct connector on the computer 2 Complete the following steps a Turn off the computer b Disconnect the mou...

Page 47: ...ervice technician only System board 012980xx No update data for microprocessor Note xx is 00 to 07 1 Make sure that the microprocessor has the correct cache size 2 Update the BIOS code For information about updating the BIOS code see the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD 3 Replace the following components one at a time in the order shown restarting ...

Page 48: ...service technician only System board l9990650 AC power has been restored 1 Reseat the power cord 2 Trained service technician only Check for interruption of the external power 3 Replace the power cord Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms If you cannot find a problem in these tables see Running the diagnostic programs an...

Page 49: ...e CD or DVD drive 2 Run the CD or DVD drive diagnostic programs 3 Reseat the CD or DVD drive cable 4 Replace the following components one at a time in the order shown restarting the computer each time a CD or DVD drive b CD or DVD drive cable c Trained service technician only System board A CD or DVD is not working correctly 1 Clean the CD or DVD 2 Run the CD or DVD drive diagnostic programs 3 Res...

Page 50: ...iskette drive is enabled in the Configuration Setup Utility program v The diskette is good and not damaged Try another diskette if you have one v The diskette is inserted correctly in the drive v The diskette contains the necessary files to start the computer v The software program is working correctly v The cable is installed correctly in the correct orientation 2 To prevent diskette drive read w...

Page 51: ... an action step is preceded by Trained service technician that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk test Remove the drive that is indicated by the diagnostic tests then run the hard disk drive diagnostic test again If the remaining drives are recognized replace the drive that y...

Page 52: ...roblem is solved v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician that step must be performed only by a trained service technician Symptom Action All or some keys on the keyboard do not work 1 Make ...

Page 53: ... If the DIMM was disabled by a system management interrupt SMI replace the DIMM 3 Replace the following components one at a time in the order shown restarting the computer each time v DIMM v Trained service technician only System board Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listin...

Page 54: ...tion of the Configuration Setup Utility program is set to enabled its default setting you must restart the computer three times to force the system BIOS to reset the CMOS values to the default configuration the memory connector or bank of connectors enabled 2 Make sure that damaged BIOS code is not affecting the video see Recovering from a POST BIOS update failure in the Problem Determination and ...

Page 55: ...ble rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor al least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 ...

Page 56: ...and to a working electrical outlet v The type of memory that is installed is correct 2 If you just installed an optional device remove it and restart the computer If the computer now starts you might have installed more devices than the power supply supports 3 Override the front panel power control button a Disconnect the computer power cords b Reconnect the power cords Trained service technician ...

Page 57: ...e following components one at a time in the order shown restarting the computer each time a Failing serial device b Trained service technician only System board Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Problem Determination and Service Guide to determine which components ar...

Page 58: ... or pointing device drivers are installed correctly v Keyboardless operation has been enabled in the Configuration Setup Utility program 2 If a USB hub is in use disconnect the USB device from the hub and connect it directly to the computer 3 Replace the following components one at a time in the order shown restarting the computer each time a Mouse or pointing device b Trained service technician o...

Page 59: ...h a specific component The error LEDs remain lit until the error log is cleared so that intermittent errors do not remain See Diagnostics in the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD for additional information DIMM 4 error LED DIMM 3 error LED DIMM 2 error LED DIMM 1 error LED System error LED Fan error LED reserved Microprocessor fan error LED RAID car...

Page 60: ...48 IBM IntelliStation M Pro Type 9229 Installation Guide ...

Page 61: ...ion that comes with IBM systems also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your IBM system a...

Page 62: ...Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support Important When you call for service you will be asked to provide the four digit machine type of your system which is 9229 You can receive hardware service through IBM Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service See http www ibm com planetwide for support telephone numb...

Page 63: ...0504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may ...

Page 64: ...va based trademarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registere...

Page 65: ...local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet site at http www ibm co...

Page 66: ... to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This product may contain a sealed lead acid nickel cadmium nickel met...

Page 67: ...terference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiv...

Page 68: ... of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 2...

Page 69: ...ors rear 11 controller Ethernet 17 controls and indicators 9 creating an IBM Enhanced Diagnostics diskette 21 D data rate Ethernet controller 17 diagnostic tools 23 diskette drive activity LED 9 eject button 9 IBM Enhanced Diagnostics creating 21 recovery repair for Windows 20 diskette drive problem 38 documentation CD 1 overview 3 starting 3 using 3 E electrical input 8 enabling Broadcom NetXtrem...

Page 70: ...6 power 44 serial port 45 software 45 troubleshooting 23 USB port 46 problems CD or DVD drive 37 R Red Hat registering your computer 19 registering your computer 19 registering your computer in Red Hat Linux 19 running the operating system setup program 12 S Safety information v serial port problems 45 size 8 software problems 45 starting Configuration Setup Utility program 16 LSI Logic Configurat...

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Page 72: ... Part Number 40K2288 Printed in USA 1P P N 40K2288 ...

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