IBM IntelliStation M Pro 6218, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing,” on page 65 to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
011-XXX-001 Failed COM2 serial post test.
1. (Trained service technician only) Make sure
that the loopback plug is connected correctly to
the COM2 serial port.
2. (Trained service technician only) Replace the
system board.
014-XXX-000 Failed parallel port test.
1. (Trained service technician only) Make sure
that:
v The loopback plug is connected correctly to
the parallel port.
v
The parallel port is not disabled in the
Configuration/Setup Utility program.
v The BIOS code is at the latest level.
2. (Trained service technician only) Replace the
system board.
020-XXX-000 Failed PCI interface test.
1. Reseat the adapter.
2. Replace the following components one at a
time, in the order shown, restarting the
computer each time:
a. Adapter
b. (Trained service technician only) System
board
035-002-0nn ServeRAID
™
interface timeout.
1. The ServeRAID adapter might not be
configured correctly. Obtain the basic and
extended configuration status bytes and see
the ServeRAID documentation for more
information.
2. Reseat the following components:
a. Adapter cable
b. ServeRAID adapter
3. Replace the components listed in step 2 one at
a time, in the order shown, restarting the
server each time.
035-253-0nn ServeRAID controller 0nn initialization
failure; 0nn = the controller number.
1. Make sure that the ServeRAID adapter is
configured correctly. See the ServeRAID
documentation for more information.
2. Reseat the following components:
a. Adapter cable
b. ServeRAID adapter
3. Replace the components listed in step 2 one at
a time, in the order shown, restarting the
server each time.
Chapter 2. Diagnostics
41