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Solving option problems

90

Troubleshooting

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

•

Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the
printer, and check the connection between the option and printer.

•

Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it. For more informations, see Printing a menu settings page.

•

Make sure the option is selected in the software application you are using.

The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective
action does not fix the problem, call your service representative.

Option

Action

Drawers

• Make sure the connection between drawers and the printer is secure.
• Make sure the print media is loaded correctly.

Duplex unit

Make sure the connection between the duplex unit and the printer is secure. If the duplex
unit is listed on the menu settings page, but print media jams when it enters or exits the
duplex unit, the printer and duplex unit may not be properly aligned.

Flash memory

Make sure flash memory is securely connected to the printer system board.

Hard disk with
adapter

Make sure the hard disk is securely connected to the printer system board.

Internal print
server

• Make sure the internal print server (also called an internal network adapter or INA) is

securely connected to the printer system board.

• Make sure you are using the correct cable, that it is securely connected, and the

network software is correctly set up.

For more details, see the Software and Documentation CD that shipped with your printer.

High capacity
feeder

See Solving high capacity feeder problems.

Printer memory

Make sure printer memory is securely connected to the printer system board.

Serial/Parallel
interface

• Make sure the Serial/parallel interface card is securely connected to the printer system

board.

• Make sure you are using the correct cable and that it is securely connected.

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Summary of Contents for infoprint 1764

Page 1: ...Color printer User s Guide February 2007 2006 Lexmark International Inc ...

Page 2: ...uter software and documentation developed exclusively at private expense Trademarks LexmarkMarkNet and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer produ...

Page 3: ... memory device 27 Canceling a print job 28 Printing a menu settings page 29 Printing a network setup page 29 Printing a font sample list 30 Printing a directory list 30 Loading the trays 30 Loading the multipurpose feeder 35 Printing on specialty media transparencies labels other 37 Linking trays 38 Linking output bins 39 Holding a job in the printer 39 Printing confidential jobs 40 Tips for succe...

Page 4: ...ing operator panel menus 77 Enabling operator panel menus 78 Restoring factory default settings 78 Adjusting Power Saver 79 Encrypting the disk 79 Setting security using the Embedded Web Server EWS 80 Black only mode 83 Aligning the image transfer unit 84 Using the Coverage Estimator 85 Size sensing 85 Configuring printer alerts 86 Chapter 7 Troubleshooting 87 Calling for service 87 Checking an un...

Page 5: ...ntinuing High capacity feeder 2000 sheet drawer Optional drawers Duplex unit Printer Output options The instructions in this section cover the following options Input options High capacity feeder 2000 sheet drawer Optional drawers Duplex unit Output options Output expander 5 bin mailbox StapleSmart finisher Internal options Memory cards Printer memory Flash memory Fonts Firmware cards Bar Code IPD...

Page 6: ...ocation you have chosen for your printer 3 If you are installing a 500 sheet drawer on top of the 2000 sheet drawer attach the stabilizing bars a Place the two stabilizing bars on the ground narrow side up b Lower the 2000 sheet drawer onto the bars making sure you align the holes in the drawer with the holes in the bars c Screw the bars into place using four screws two screws for each bar 4 Adjus...

Page 7: ...wer in the location you have chosen for your printer or install it on another drawer To install it on another drawer a Align the holes in the 500 sheet drawer with the positioning posts on the lower drawer b Lower the 500 sheet drawer into place Make sure it is seated securely on the other drawer 3 If you are installing a 500 sheet drawer on top of a 2000 sheet drawer secure the drawers with stabi...

Page 8: ...wer you must install a 500 sheet drawer between the duplex unit and the 2000 sheet drawer 1 Unpack the duplex unit and remove any packing material 2 Place the duplex unit in the location you have chosen for your printer or install it on a 500 sheet drawer To install it on a 500 sheet drawer a Align the positioning posts on the drawer with the holes in the duplex unit b Lower the duplex unit into p...

Page 9: ...lace Make sure it is seated securely Installing an output expander Your printer supports an optional output expander that lets you stack up to 650 sheets of paper in one bin Note After you unpack the output expander install it immediately Otherwise the edges of the mounting brackets could damage tabletops or fabrics 1 Unpack the output expander and remove any packing material 2 Remove the printer ...

Page 10: ...Installing an output expander 10 Installing and removing options 5 Attach the printer top cover to the output expander 6 Attach the output expander paper bail to the top cover ...

Page 11: ...immediately Otherwise the edges of the mounting brackets could damage tabletops or fabrics 1 Unpack the mailbox and remove any packing material 2 Remove the printer top cover Warning The mailbox is designed to hold the weight of print material only Do not use it as a shelf excess weight may damage it 3 Align the mounting brackets on the bottom of the mailbox with the slots in the top of the printe...

Page 12: ...ns 5 Attach the printer top cover to the mailbox 6 Attach the mailbox paper bail to the top cover Installing a StapleSmart finisher Your printer supports a StapleSmart finisher See the information sheet included with the finisher for detailed installation instructions ...

Page 13: ... two at top two at bottom 3 Remove the access cover 4 Use the illustration to locate the connector for the card you want to install Installing a memory card Follow the instructions in this section to install a printer memory card Memory cards must have 100 pin connectors 1 Remove the system board access cover For more information see Removing the system board access cover Warning Memory cards are ...

Page 14: ...o install an optional firmware or flash memory card Only one of each type of card is supported Warning Firmware and flash memory cards are easily damaged by static electricity Touch something metal on the printer before you touch a card 1 Remove the system board access cover For more information see Removing the system board access cover 2 Unpack the card Avoid touching the metal pins on the botto...

Page 15: ...tion card has been installed you may need to remove it before installing the hard disk 1 Remove the system board access cover For more information see Removing the system board access cover 2 Remove the mounting plate hard disk ribbon cable and attachment screws from the package 3 Align the ribbon cable connector with the connector pins on the hard disk 4 Attach the ribbon cable to the hard disk 5...

Page 16: ...cover 2 Remove the screw from the metal plate that covers the connector slot and then lift the plate off Save the screw Warning Option cards are easily damaged by static electricity Touch something metal on the printer before you touch an option card 3 Unpack the option card Save the packing materials 4 Align the connector on the option card with the connector on the system board The cable connect...

Page 17: ...Installing memory and option cards 17 Installing and removing options Connector ...

Page 18: ...card you want to remove Accessing the printer system board 1 Turn the printer off 2 Unplug the printer power cord 3 Disconnect all cables from the back of the printer 4 Locate the access cover on the back of the printer 5 Remove the four access cover screws as shown 6 Remove the access cover Firmware and flash memory card connectors Option card connector Hard disk connector Memory card connector ...

Page 19: ...s of the connector away from the card 4 Pull the card straight out of the connector 5 Place the card in its original packaging or wrap the card in paper and store it in a box 6 Reinstall the system board access cover For more information see Reinstalling the system board access cover Removing an option card Complete the following steps to remove an internal print server Coax Twinax Adapter Paralle...

Page 20: ...lot and you do not plan to insert another card attach the plate a Slide the clip side of the plate in first making sure the clip end covers the groove on the system board b Use the screw to secure the other end of the metal plate to the system board 6 Place the card in its original packaging or wrap the card in paper and store it in a box 7 Replace the system board access cover For more informatio...

Page 21: ...re information see Accessing the printer system board 2 Locate the hard disk 3 Gently pull the three posts on the hard disk mounting plate out of the holes on the system board 4 Gently pull the ribbon cable connector out of the connector on the system board 5 Place the disk in its original packaging or wrap the disk in paper and store it in a box 6 Replace the system board access cover For more in...

Page 22: ...onal firmware card 1 Remove the system board access cover For more information see Accessing the printer system board 2 Grasp the firmware card gently and pull it straight out in one motion Do not pull one side and then the other 3 Place the card in its original packaging or wrap the card in paper and store it in a box 4 Replace the system board access cover For more information see Reinstalling t...

Page 23: ...he access cover with the screws near the top of the printer 2 Slide the cover up under the top cover lip as far as it will go and then tighten the screws at the top of the cover 3 Insert and tighten the four screws to the bottom of the cover 4 Reconnect all cables on the back of the printer 5 Plug in the printer power cord 6 Turn the printer on ...

Page 24: ...le display that can show both graphics and text The Back Menu and Stop buttons are located to the left of the display the navigation buttons are located below the display and the numeric pad is located to the right of the display Back Menu Stop Navigation buttons Numeric pad Indicator light USB Direct interface Select button ...

Page 25: ... operator intervention Navigation buttons The Up and Down buttons are used to move up and down lists When navigating through a list using the Up or Down button the cursor moves one line at a time Pressing the Down button changes the screen to the next whole page The Left and Right buttons are used to move within a screen such as moving from one menu index item to another They are also used to scro...

Page 26: ...ackspace is used to delete the number to the left of the cursor Pressing the backspace multiple times will delete additional entries Note The pound sign is not used The display panel shows messages and graphics describing the current state of the printer and indicating possible printer problems you must resolve The top line of the display is the header line If applicable it will contain the graphi...

Page 27: ...t support the Full Speed standard as well Devices only supporting USB low speed capabilities are not supported USB devices must support the FAT file system Devices formatted with NTFS or any other file system are not supported You cannot print encrypted files or files without printing permissions To print from a USB flash memory device 1 Make sure the printer is on and Ready or Busy appears 2 Inse...

Page 28: ...rator panel Note For more information about the operator panel see Understanding the printer operator panel If the job you want to cancel is printing and Busy appears on the display press until Cancel a job appears and then press The message Cancel Pending appears until the job is canceled Canceling a job from a computer running Windows Canceling a job from the taskbar When you send a job to print...

Page 29: ...ing the printer setup utility in the dock 2 Double click the printer you are printing to 3 In the printer window select the print job you want to cancel 4 Press Delete Printing a menu settings page You can print a menu settings page to review the default printer settings and to verify printer options are installed correctly 1 Make sure the printer is on and Ready 2 Press on the operator panel 3 Pr...

Page 30: ...s 2 Press on the operator panel 3 Press until Reports appears and then press 4 Press until Print Fonts appears and then press 5 Press until appears next to PCL Fonts PostScript Fonts or PPDS Fonts and then press Note PPDS Fonts only appears if PPDS is activated on the printer Printing a directory list A directory listing shows the resources stored in flash memory or on the hard disk To print a lis...

Page 31: ...ading 500 sheet trays To load any of the 500 sheet trays 1 Remove the tray and place it on a flat level surface 2 Squeeze the front guide lever and slide the guide to the front of the tray 3 Squeeze the side guide lever and slide the guide to the correct position for the size paper you are loading Icons along the back of the tray indicate paper sizes 4 Flex the sheets back and forth to loosen them...

Page 32: ...nt guide lever and slide the guide until it firmly touches the stack of paper 7 Reinstall the tray Make sure the tray is pushed completely into the printer 8 If you are loading a different type of media than was previously loaded in the tray change the Paper Type setting for that tray on the operator panel For more information see Printing on specialty media transparencies labels other Maximum sta...

Page 33: ...dia other than paper in the 2000 sheet tray 1 Pull open the tray 2 Squeeze the side guide lever lift the guide and place it into the appropriate slot for the size paper you are loading 3 Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading LT LG LT LG EX EX A4 A4 B5 B5 A5 A5 ...

Page 34: ...hen fan them Do not fold or crease the paper Straighten the edges of the stack on a level surface 6 Place the paper against the back left corner of the tray print side down Do not load bent or wrinkled print media 7 Close the tray Make sure the tray is pushed completely into the printer Note Do not exceed the maximum stack height Overfilling the tray may cause paper jams ...

Page 35: ...feeder you send a print job to the feeder while specifying the type and size of media from your computer The printer then prompts you to load the appropriate print media before it prints To load the multipurpose feeder 1 Open the multipurpose feeder 2 Squeeze the paper guide lever and slide the guide all the way toward the front of the printer 3 Flex the sheets back and forth to loosen them and th...

Page 36: ...in as far as it will easily go Do not force the media Note Do not exceed the maximum stack height Overfilling the feeder may cause jams 6 Squeeze the paper guide lever and slide the guide until it lightly touches the side of the stack 7 If you are loading a different type of media than was previously loaded in the tray change the Paper Type setting for that tray on the operator panel For more info...

Page 37: ...l you see MP Feeder Size Type g Press h Press until the appears next to the media size you loaded i Press j Press until you see MP Feeder Size Type k Press l Press until appears next to the media type you loaded m Press The printer returns to the Ready state 3 From the computer software application set the paper type size and source according to the media you loaded Windows 1 In your word processo...

Page 38: ...p up menus as appropriate 8 Send your print job as usual Linking trays If you load the same size and type of paper or specialty media in more than one tray the printer automatically links the trays This means that when one tray is empty it feeds from the next linked tray For example if you have the same size and type of paper or specialty media loaded in tray 2 and tray 4 the printer feeds from tr...

Page 39: ...you can use the printer operator panel to specify what you want to do with one or more of the jobs You can select either Confidential Job or Held Jobs Repeat Print Reserve Print and Verify Print jobs from the Job Menu If you select Confidential Job you must enter the personal identification number PIN you specified in the driver when you sent the job For more information see Printing confidential ...

Page 40: ...ion number PIN from the driver The PIN must be four digits using the numbers 0 9 The job is held in printer memory until you enter the same four digit PIN from the operator panel and choose to print or delete the job This ensures the job does not print until you are there to retrieve it No one else using the printer can print the job without the PIN Windows 1 From a word processor spreadsheet brow...

Page 41: ...int and then press After your job prints it is deleted from printer memory Entering a personal identification number PIN When you select Confidential Job from the Held job menu the following prompt appears on the display after you select your user name 1 Use the numeric pad to enter the four digit PIN associated with your confidential job Note As you enter the PIN asterisks appear on the display t...

Page 42: ... printer requires extra memory to process additional held jobs Windows 1 From a word processor spreadsheet browser or other application select File Print 2 Click Properties or Options Printer or Setup depending on the application to view the printer driver settings 3 Depending on the operating system you may have to click the Other Options tab and then click Print and Hold Note If you have difficu...

Page 43: ...u want to perform Confidential jobs will also be an option if confidential jobs are present 4 Press 5 Press until appears next to the job you want and then press The job will print or be deleted according to the type of print job and action you selected Print All Delete All JobName1 JobName2 ...

Page 44: ...or If you store individual packages of paper out of the original carton make sure they rest on a flat surface so the edges do not buckle or curl Do not place anything on top of paper packages Store paper in its original wrapper until you load it into the printer Storing supplies Choose a cool clean storage area for your printer supplies Store supplies right side up in their original packaging unti...

Page 45: ...ght indicated Push all trays firmly into the printer after loading them Make sure the guides in the trays are properly positioned for the size paper you have loaded Do not send jobs to staple hole punch or offset for transparencies labels or card stock We recommend that transparencies labels card stock and envelopes not be sent to the optional mailbox or optional finisher These specialty media typ...

Page 46: ...o ensure the best print quality and feed reliability use 90 g m2 24 lb xerographic grain long paper Business papers designed for general business use may also provide acceptable print quality Always print several samples before buying large quantities of any type of media When choosing any media consider the weight fiber content and color The Laser printing process heats paper to high temperatures...

Page 47: ...effield points produces the best print quality Moisture content The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly Leave the paper in its original wrapper until it is time to use it This limits the exposure of the paper to moisture changes that can degrade its performance Condition paper while it is still in the original wrapper...

Page 48: ...loading helps prevent jams and ensures trouble free printing To help avoid jams or poor print quality Always use new undamaged paper Before loading paper know the recommended print side of the paper This information is usually indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix media sizes weights or types in the same source mixing results in jams Do not...

Page 49: ...nufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers Page orientation is important when printing on letterhead Use the following table for help when loading letterhead in the media sources Transparencies Feed transparencies from the standard tray or the multipurpose feeder Try a sample of any transparencies being considered for use with the pr...

Page 50: ...he Paper Source in the Paper Menu based on the source in use set the Paper Type to Envelope and select the correct envelope size from the operator panel the printer driver or from MarkVision Professional For best performance use envelopes made from 90 g m2 24 lb bond paper Use up to 105 g m2 28 lb bond weight for the 250 sheet standard tray or 105 g m2 28 lb bond weight for envelopes as long as th...

Page 51: ...e full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and cartridge warranties Use labels that can withstand temperatures of 230 C 446 F without sealing excessive curling wrinkling or releasing hazardous emissions Do not print within 1 mm 0 04 in of th...

Page 52: ... media handling or jamming problems Avoid using card stock that may release hazardous emissions when heated Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer The use of grain long card stock is recommended Storing media Use the following guidelines for proper media storage These ...

Page 53: ... 257 x 364 mm 10 1 x 14 3 in JIS B5 182 x 257 mm 7 17 x 10 1 in Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Executive 184 2 x 266 7 mm 7 25 x 10 5 in Folio 216 x 330 mm 8 5 x 13 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in Tabloid 279 x 432 mm 11 x 17 in Universal 69 85 x 127 mm to 297 x 1219 2 mm 2 75 x 3 5 in to 11 69 x 48 in Banner 210 to 215 9 mm wide by up to 1219 2 m...

Page 54: ...der Optional duplex Optional envelope drawer Optional banner tray Optional 5 bin mailbox Optional Finisher Standard Offset Staple Paper Card stock Transparencies Paperlabels Envelopes Glossy paper Media sizes and support continued Legend supported with size sensing supported without size sensing unsupported Media size Dimensions 500 sheet trays Multi purpose feeder Optional high capacity feeder Op...

Page 55: ... g m2 100 lb 163 g m2 100 lb Not recommended Not supported Cover 176 g m2 65 lb 176 g m2 65 lb Not recommended Not supported Card stock maximum grain short 2 3 Index Bristol 199 g m2 110 lb 199 g m2 110 lb Not recommended Not supported Tag 203 g m2 125 lb 203 g m2 125 lb Not supported Not supported Cover 216 g m2 80 lb 216 g m2 80 lb Not supported Not supported Transparencies2 Laser printer 161 to...

Page 56: ...76 g m2 grain long 60 to 65 lb cover Not supported Card stock maximum grain long 2 3 Index Bristol 163 g m2 90 lb Not supported 163 g m2 90 lb 163 g m2 90 lb Not supported Tag 163 g m2 100 lb Not supported 163 g m2 100 lb 163 g m2 100 lb Not supported Cover 176 g m2 65 lb Not supported 176 g m2 65 lb 176 g m2 65 lb Not supported Card stock maximum grain short 2 3 Index Bristol 199 g m2 110 lb Not ...

Page 57: ... of Com 10 60 Banner paper 50 Based on 20 lb paper Capacity will vary depending on weight and type of media Media types and weights output options continued Media Type Media weight Standard output bin and optional output expander 5 bin mailbox Optional finisher Standard Offset Staple 1 Paper weighing less than 75 g m2 20 lb bond is limited to simplex printing only at less than 60 relative humidity...

Page 58: ...35 C 95 F High humidity above 80 Salty air Corrosive gases Heavy dust Determining the status of supplies The printer operator panel alerts you once a supply item or maintenance is required You can also view the status of supplies in your printer on the operator panel unless the printer is printing or in a busy state The header or gray area at the top of the display will indicate the printer is Rea...

Page 59: ...e appears on the display you should order a new toner waste container Fuser and ITU Refer to the part number listed on the fuser or ITU for the appropriate reordering number for these items Supply Menu selection item What the setting does Toner Toner Darkness in the Settings Quality Menu Lets you adjust the level of toner released on a sheet of print media The values range from 1 lightest setting ...

Page 60: ... transfer roller When the 83 yy ITU life warning message appears on the display you should order a new image transfer unit For more information about warning messages see the Menus and Messages Guide on the publications CD Ordering staple cartridges Staple cartridges hold 3 000 staples Type of fuser Printer voltage Part number Standard fuser 100 V Japan 40X1667 115 V 40X1651 220 V 40X1666 ...

Page 61: ... select Show areas on the operator panel you can view one or more images to help you clear the jam See the diagram on page 62 for an overview of the paper path and areas where jams may occur The path varies depending on the paper source and output bins 23 13 Paper jam 2 pages jammed Continue Show areas 1 Open manual feed door Show areas Show duplex Show rear door ...

Page 62: ... or 2000 sheet drawer 24 x yy Paper Jam Area D Front access door 201 yy Paper Jam Area T1 Standard tray Tray 1 200 yy Paper Jam 241 yy Paper Jam Area E Duplex mechanism 230 yy Paper Jam Area T x Paper input options 500 sheet trays or 2000 sheet tray 24 x yy Paper Jam Area M Mailbox 27 x yy Paper Jam Area L Upper right access door redrive area 201 yy Paper Jam 202 yy Paper Jam Area K Lower right ac...

Page 63: ...a D Area K and Area L If the jam message persists paper may be caught in the fuser For instructions see Clearing fuser jams 202 yy Paper Jam fuser area K L Follow the instructions for clearing Area K and Area L If the jam message persists paper may be caught in the fuser For instructions see Clearing fuser jams 230 yy Paper Jam duplex area E J Follow the instructions for clearing Area E and Area J...

Page 64: ...o displays x Pages Jammed Be sure to remove all the jammed pages before pressing Go Area A 1 If you are using the multipurpose feeder release the levers on each side of the feeder to lay it flat 2 Press the pick assembly release lever and remove all media and jams 3 Return the feeder to its working position and reload your media Area B 1 Open the left access door until it latches open 2 Remove all...

Page 65: ...ire paper stack is loaded correctly and pushed all the way down into the tray b Close the door 2 If you have an optional 2000 sheet drawer a Open the 2000 sheet drawer access door Pull the jam down and out of the rollers b Close the door Area D 1 Open the front access door 2 Hold down the front access door Remove jams in the rollers under the image transfer unit Note Any image printed will not be ...

Page 66: ...r caught in the rollers Also look up inside as some jams may be above the rollers 2 Reinstall the duplex mechanism in the printer Area T x 1 If you cannot clear all the 500 sheet drawer jams from Area C a Carefully open trays 2 through 4 all 500 sheet trays and remove jams Note Make sure the paper is pushed all the way down into the tray b Close trays 2 through 4 2 If you cannot clear the 2000 she...

Page 67: ...ea J 1 Remove the duplex tray J 2 Remove any jams and then reinstall the tray Area K 1 Open the lower right access door 2 Remove any jams and then close the door Area L 1 Open the upper right access door 2 Remove jams from the rollers and then close the door ...

Page 68: ...pen the rear door of the 5 bin mailbox or output expander 2 Pull the jam straight out and then close the door Clearing fuser jams 1 Clear the paper path If the jam error message persists go to step 2 2 Open both the upper right and the lower right access doors Areas K and L CAUTION The fuser assembly may be hot Let it cool before continuing ...

Page 69: ...he fuser out and set it on a clean flat surface 5 Unsnap the housing and set it aside 6 Lift up the fuser roller cover and remove the jam 7 Close the fuser roller cover 8 Snap the housing back onto the fuser 9 Insert the fuser back into the printer 10 Slide the latches out and then pull up to refasten them 11 Close the doors ...

Page 70: ...oor and the left access door 2 While holding down the front access door insert a folded piece of paper as shown to clear the paper sensors under the image transfer unit Make sure to clear the entire width of the paper path 3 Close the left access door and the front access door If the jam persists continue with step 4 ...

Page 71: ...n the printer off Open the front cover 5 Remove all the print cartridges a Pull up slightly on the cartridge handhold b Pull the cartridge straight out and use the handle to lift it off the guides c Place the cartridges on a clean flat surface out of direct light ...

Page 72: ...Clearing image transfer unit jams 72 Clearing paper jams 6 Release the latches to open the multipurpose feeder area A all the way ...

Page 73: ...Clearing image transfer unit jams 73 Clearing paper jams 7 Remove the image transfer unit a Raise the lever to unlock the image transfer unit b Pull down on the handle ...

Page 74: ...ring paper jams c Slide the image transfer unit out and place it on a clean flat surface Warning Do not touch the transfer belt Touching the belt will damage the image transfer unit 8 Look inside the printer Remove all torn paper or other jams ...

Page 75: ...nit jams 75 Clearing paper jams 9 Insert the image transfer unit back into the printer a Align the guides with the insertion grooves and gently slide the unit in b Rotate the handle up and push gently to lock the unit in place ...

Page 76: ...0 Return the multipurpose feeder to its working position Reinstall all the print cartridges 11 Close the printer door 12 Turn the printer on The printer returns to a Ready state If you still need help 1 Turn the printer off and then back on 2 Contact your administrator or Help desk if you need more assistance ...

Page 77: ... menus Since many people could be using the printer an administrator may choose to lock the operator panel menus to keep others from changing menu settings from the operator panel To disable the operator panel menus so that changes cannot be made to the printer default settings 1 Turn the printer off Note Disabling the operator panel menus does not prevent access to Print and Hold functionality 2 ...

Page 78: ...ults may vary for different regions When you select a new setting from the operator panel Submitting Selection appears When the Submitting Selection message disappears an asterisk appears next to the setting to identify it as the current user default setting These settings are active until new ones are stored or the factory defaults are restored To restore the original printer factory default sett...

Page 79: ...k is installed 1 Turn the printer off 2 Press and hold and while turning the printer on 3 Release both buttons when Performing Self Test appears on the display The printer performs its power on sequence and then Config Menu appears on the first line of the display 4 Press until Disk Encryption appears and then press 5 Press until Enable appears and then press Contents will be lost Continue appears...

Page 80: ...ng the secure Embedded Web Server The SSL Secure Sockets Layer allows for secure connections to the Web server within the print device You can connect to the Embedded Web Server more securely by connecting to the SSL port instead of the default HTTP port The SSL port connection will encrypt all Web server network communications between the PC and the printer To connect to the SSL port Open your We...

Page 81: ...sts or subnet of hosts to authenticate for IPSec Each host must have a public private key pair Validate Peer Certificate is enabled by default requiring each host to have a signed certificate and the authority certificate must be installed Each host must have its identifier in the Subject Alternate Name of the signed certificate Note After a device is configured for IPSec with a host IPSec is requ...

Page 82: ...P address of the printer you want to configure using the format http ip_address 2 Click Configuration 3 Under Other Settings click Network Ports 4 Click Certificate Management To enable and configure 802 1x on the Embedded Web Server after installing the required certificates 1 Open your Web browser In the address line enter the IP address of the printer you want to configure using the format http...

Page 83: ...jobs are deleted When a user has not printed their jobs within a designated time period the print jobs are deleted To activate Confidential Print Setup Note This feature is only available on network models 1 Open your Web browser In the address line enter the IP address of the printer you want to configure using the format http ip_address 2 Click Configuration 3 Under Other Settings click Security...

Page 84: ...the test pages locate the number next to the alignment pattern that comes closest to forming a perfectly straight line For example in this sample group pattern 3 comes closest to forming a straight line It is helpful to write all twelve alignment values in the lines provided on the test pages before going on to step 8 You must select a value for all twelve settings 8 When you see A 10 or other num...

Page 85: ...tions the media type the software application software settings the driver driver settings and the content of the page Size sensing The Size Sensing menu item lets you disable or enable auto size sensing on trays Size Sensing also lets the printer detect the difference between similar paper sizes that it otherwise cannot Size sensing is on by default for all the trays However the trays cannot auto...

Page 86: ...occur automatically as well as conditionally or repeatedly For more information about MarkVision Messenger refer to the Software and Documentation CD that shipped with your printer Menu item Function Value Result Alarm Control Lets you establish whether the printer sounds an alarm when it requires operator intervention Off The alarm does not sound but printing stops until the messages are cleared ...

Page 87: ...er cord is plugged into the printer and a properly grounded electrical outlet The electrical outlet is not turned off by any switch or breaker The printer is not plugged into any surge protectors uninterrupted power supplies or extension cords Other electrical equipment plugged into the outlet is working The printer is turned on The printer cable is securely attached to the printer and the host co...

Page 88: ...s 2000 Windows XP or Windows Server 2003 compatible printer driver Your internal print server is not set up properly or is not connected properly Verify that you have properly configured the printer for network printing You are using the wrong interface cable or the cable is not securely connected Make sure you are using a recommended interface cable Make sure the connection is secure Held jobs do...

Page 89: ...Large jobs do not collate Collate is not set to On Set Collation to On in the Finishing Menu or through the printer driver Note Setting Collation to Off in the driver overrides the setting in the Finishing Menu For more informations see the Menus and Messages Guide The job is too complex Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of...

Page 90: ...t Make sure the connection between the duplex unit and the printer is secure If the duplex unit is listed on the menu settings page but print media jams when it enters or exits the duplex unit the printer and duplex unit may not be properly aligned Flash memory Make sure flash memory is securely connected to the printer system board Hard disk with adapter Make sure the hard disk is securely connec...

Page 91: ...heck the stack to ensure the paper has been loaded properly Be sure to remove the top and bottom sheets of each ream of paper that is loaded A jam occurs Rubber feed rollers do not turn to advance paper Check the following The power cord is plugged firmly into the back of the high capacity feeder The power cord is plugged into an outlet The outlet has power Consistent misfeeds or jams in the feede...

Page 92: ...stack height indicated at the front of the tray or on the multipurpose feeder See Loading the trays or Loading the multipurpose feeder for more information Guides in the selected tray are not set to the appropriate position for the size paper loaded Move the guides in the tray to the correct position For detailed instructions see Loading the trays The paper has absorbed moisture due to high humidi...

Page 93: ...ransfer bellcranks and springs or replace the image transfer unit if the defects occur every 101 mm 4 in Replace the fuser if the defects occur every 148 mm 5 8 in Marks occur on every third or sixth page in any color Replace the image transfer unit Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area Top to Bottom or Left to Righ...

Page 94: ...e If paper is stiff try feeding from another tray Replace the color print cartridge causing the streaks Print irregularities Paper has absorbed moisture due to high humidity You are using paper that does not meet the printer specifications The image transfer unit and transfer roller are worn or defective The fuser is worn or defective Load paper from a fresh package in the paper tray Avoid texture...

Page 95: ...fore sending the job to print Replace the print cartridges Transparency print quality is poor Print has inappropriate light or dark spots toner is smeared horizontal or vertical light bands appear or color does not project You are using transparencies that do not meet the printer specifications The Paper Type setting for the tray you are using is set to something other than transparency Use only t...

Page 96: ...ay Move the guides in the tray to the proper positions for the size loaded Incorrect margins Guides in the selected tray are set for a different size paper than what is loaded in the tray Auto size sensing is set to off but you loaded a different size paper in a tray For example you inserted A4 size paper into the selected tray but did not set the Paper Size to A4 Move the guides in the tray to th...

Page 97: ... specified in a document to be printed Software applications typically specify document color using RGB or CMYK color combinations Additionally they commonly let users modify the color of each object in a document Since the procedures to modify colors vary depending on the application see the software application Help section for instruction How does the printer know what color to print When a use...

Page 98: ...rall printed page to be too red then decreases to both magenta and yellow could potentially improve color preference Is it possible to increase the gloss in the printed output Obtain additional gloss by printing using the 1200 dpi Print Resolution Setting My color transparencies seem dark when projected Is there anything I can do to improve the color This problem most commonly occurs when projecti...

Page 99: ...ying the color of the object in a software application The software application Help section provides instructions for modifying the color of an object Manual Color Correction may be necessary to utilize the selected color conversion table for the particular object Which Color Samples pages to use for a particular color matching problem depends on the Color Correction setting being used Auto Off o...

Page 100: ...terface Select the Color Samples option within the Configuration Menu Nine color conversion table options and three buttons called Print Detailed and Reset are shown on the options screen If the user selects a color conversion table and presses the Print button the printer prints the default color samples pages If the user selects a color conversion table and presses the Detailed button a new inte...

Page 101: ... radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmar...

Page 102: ...g When a network cable is attached this is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwan BSMI notice Japanese VCCI notice Korean MIC statement ...

Page 103: ...er Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or...

Page 104: ...used for a specified period of time called the Power Saver Timeout The factory default Power Saver Timeout for this product is 20 minutes By using the configuration menus the Power Saver Timeout can be modified between 1 minute and 240 minutes Setting the Power Saver Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Power Saver Timeout ...

Page 105: ...tömälle lasersäteilylle KLASS 1 LASER APPARAT VARNING Om apparaten används på annat sätt än i denna bruksanvisning specificerats kan avnändaren utsättas för osynlig laserstrålning som överskrider gränsen för laserklass 1 Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I la...

Page 106: ...confidential jobs entering user name 40 sending 40 D disabling operator panel menus 77 disabling size sensing 85 display panel 26 E Embedded Web Server 80 enabling operator panel menus 78 envelope sizes 7 3 4 Monarch 53 F firmware card installing 14 flash memory 19 removing 19 G guidelines media 46 printing letterhead 49 H hard disk 21 Held jobs 39 held jobs entering user name 40 overview 40 types...

Page 107: ... operator panel 30 disabling menus 77 enabling menus 78 option cards installing 16 internal print server Parallel Interface Card 16 Serial Interface Card 16 options 5 bin mailbox 11 duplex unit 8 interface cards 16 internal print servers 16 ordering image transfer unit 60 transfer roller 60 ordering print cartridge 59 output bins linking 39 P pad numeric 26 panel display 26 paper letterhead 49 pre...

Page 108: ...serve print 42 S safety information 2 Secure mode 81 security 80 sensing special sizes 85 Serial Interface Card 16 Simple Network Management Protocol 80 size sensing 85 sizes media 7 3 4 Monarch 53 stack height maximum multipurpose feeder 36 trays 1 2 3 32 34 Stop button 25 storing 44 media 52 paper 44 supplies 44 supplies print cartridge 59 storing 44 system board accessing 13 T transfer roller o...

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