IBM H3V, Setup, Operator, And Service Manual

Page: 71 / 141

Chapter 5. Troubleshooting
If you encounter problems when running the drive, refer to the flowchart in
Figure 5-1. For explanations of codes on the Single-character Display (SCD), see
“Single-character Display (SCD)” on page 3-1. Please review the“Pre-Call
Checklist” on page 5-4 before calling IBM Technical Support.
Procedure 1: Determining Firmware Level and Capturing Drive Dump
Customers are responsible for updating Firmware. For optimum performance, the
customer must obtain the latest level of firmware for the unit by downloading the
firmware from the web site http://www.ibm.com/support/fixcentral.
Yes
Yes
1. T r y anothe r elect r ical o u tlet.
2. T r y anothe r powe r co r d.
3 . Refe r to the p r e-call checklist in this chapte r befo r e calling
IBM Technical S u ppo r t.
4. Contact IBM Technical S u ppo r t.
Ens ur e that the SAS comm u nication path
between the host and the d r ive is f u nctioning p r ope r ly
( r efe r to P r oced ur es 3 and 4 in this chapte r ).
Refe r to the p r e-call checklist in this chapte r befo r e calling
IBM Technical S u ppo r t. Contact IBM Technical S u ppo r t.
1. Refe r to the section abo u t codes on the single-cha r acte r
display in this g u ide.
2. Ens ur e that the latest level of fi r mwa r e is installed on the
d r ive ( r efe r to P r oced ur e 1 in this chapte r ).
3 . Refe r to the p r e-call checklist in this chapte r befo r e calling
IBM Technical S u ppo r t.
4. Contact IBM Technical S u ppo r t.
Refe r to P r oced ur e 2 in this chapte r .
No
No
No
Yes
No
No
Yes
Yes
a80hh08
3
Sta r t
Does the
Tape D r ive
powe r on?
Does ai r flow
f r om the fan?
Does the
SCD and fa u lt
light indicate
an e rr o r ?
Does the tape
ca r t r idge load and
u nload p r ope r ly?
1. If yo u a r e still having
p r oblems ru nning the Tape
D r ive r efe r to the p r e-call
checklist in this chapte r
befo r e calling IBM Technical
S u ppo r t.
2. Contact IBM Technical
S u ppo r t.
Does the
Tape D r ive
comm u nicate
with the se r ve r ?
co rr ectly
Figure 5-1. Flowchart for analyzing maintenance problems
© Copyright IBM Corp. 2010
5-1