IBM eserver pSeries 690 Service Manual Download | Manualshive

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MAP

1540:

Problem

Isolation

Procedures

These

procedures

are

used

to

locate

problems

in

the

processor

subsystem,

I/O

subsystems,

or

rack.

If

a

problem

is

detected,

these

procedures

help

you

isolate

the

problem

to

a

failing

unit.

Find

the

symptom

in

the

following

table;

then

follow

the

instructions

given

in

the

Action

column.

Attention:

To

identify

a

FRU,

these

MAPs

refer

to

FRU

Identify

LEDs.

For

more

information

about

the

FRU

Identify

LEDs

see

Problem

Isolation

Procedures

Symptom/Reference

Code/Checkpoint

Action

You

were

sent

here

by

the

RS/6000

and

Eserver

pSeries

Diagnostic

Information

for

Multiple

Bus

Systems

book.

Go

to

406x

00B7

Go

to

Attention:

Before

you

remove

or

replace

any

MCM

or

L3

module,

stop,

read

and

understand

the

following

procedures:

and

406x

0EB1,

406x

0EB2,

406x

0EB3,

406x

0EB4,

406x

0EB5,

406x

0EB6,

406x

0EB7,

406x

0EB8,

406x

0EB9,

406x

0EBA,

406x

0EBB,

406x

0EBC

Go

to

Attention:

Before

you

remove

or

replace

any

MCM

or

L3

module,

stop,

read

and

understand

the

following

procedures:

and

406x

0EB0

Go

to

406x

0C03,

4B2x

258A,

4B2x

25C7,

4B2x

25C8,

4B2x

25CF,

4B2x

25D3,

4B2x

25D5,

4B2x

25D7,

4B2x

25D8,

4B2x

25E5,

4B2x

25E9

4B2x

526B,

4B2x

526C,

4B2x

526D,

4B2x

526E

Go

to

Attention:

Before

you

remove

or

replace

any

MCM

or

L3

module,

stop,

read

and

understand

the

following

procedures:

and

450x

302A,

450x

302C,

450x305A,

450x

305C,

450x

305E,

450x

307A,

450x

307B,

450x

307C,

450x

30BD,

450x

30C3

Go

to

Attention:

Before

you

remove

or

replace

any

MCM

or

L3

module,

stop,

read

and

understand

the

following

procedures:

and

450x

302B,

450x

302D,

450x

305B

450x

305D,

450x

305F,

450x

308A,

450x

308B,

450x

308C,

450x

30C6,

450x

30CC

Go

to

Attention:

Before

you

remove

or

replace

any

MCM

or

L3

module,

stop,

read

and

understand

the

following

procedures:

and

310

Eserver

pSeries

690

Service

Guide

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Summary of Contents for eserver pSeries 690

Page 1: ...pSeries 690 Service Guide SA38 0589 05 ERserver...

Page 2: ......

Page 3: ...pSeries 690 Service Guide SA38 0589 05 ERserver...

Page 4: ...Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any informatio...

Page 5: ...Subsystem Power Distribution Cabling 36 Integrated Battery Feature Locations 38 Subsystem Positioning and Cabling 39 System Memory 63 I O Subsystem Features 65 Logical and Physical Locations 67 Physi...

Page 6: ...in Processor Subsystem 247 MAP 152g 5 0 V Current Voltage Problem in Processor Subsystem 255 MAP 152h 3 3V Current Voltage Problem in I O Subsystem 261 MAP 152i 5 0 V Current Voltage Problem in I O S...

Page 7: ...rmware Update with a pSeries High Performance Switch Installed 825 Installing Corrective Service on the Frame 826 Reconfiguration Procedure for SNI Adapters 827 Configuring and Deconfiguring Processor...

Page 8: ...ouse 1049 System Power Cables 1050 Tools 1051 Chapter 11 SRNs for Linux 1053 Appendix A Environmental Notices 1067 Product Recycling and Disposal 1067 Environmental Design 1071 Acoustical Noise Emissi...

Page 9: ...t contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it...

Page 10: ...play stations printers telephones or station protectors for communications lines D06 CAUTION This product is equipped with a four wire three phase and ground power cable for the user s safety Use this...

Page 11: ...for laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal oper...

Page 12: ...x Eserver pSeries 690 Service Guide...

Page 13: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Page 14: ...xii Eserver pSeries 690 Service Guide...

Page 15: ...s subroutines keywords files structures directories and other items whose names are predefined by the system Also identifies graphical objects such as buttons labels and icons that the user selects It...

Page 16: ...er number SA38 0509 contains common diagnostic procedures error codes service request numbers and failing function codes This manual is intended for trained service technicians v The RS 6000 and Eserv...

Page 17: ...ystem which contains the processors L3 cache memory and service processor and a 1 EIA unit media subsystem containing a diskette drive a CD ROM and an operator panel with space for up to three additio...

Page 18: ...racks The preceding figure shows the single rack Additional I O drawers and integrated battery features are installed in a second rack A number of cables connect the power processor and I O subsystem...

Page 19: ...makes it possible for a user to run a single application using different sets of data on separate partitions as if it were running independently on separate physical systems Service representatives u...

Page 20: ...es information about using the Service Focal Point application The Service Focal Point application is used to help the service representative diagnose and repair problems on partitioned systems Servic...

Page 21: ...naged system s operator panel 2 When the diagnostics window asks you if you see 0000 on the managed system s operator panel select NO This action generates an error 3 In the SRN window press Enter to...

Page 22: ...minutes you want the HMC to wait before sending a disconnection error message 6 In the second field select the amount of connection time that the HMC is considered to be recovered This amount is expre...

Page 23: ...e event On this window designate the set of serviceable events you want to view by specifying your search criteria such as event status or error class Note Only events that match all of the criteria t...

Page 24: ...d add comments as appropriate You can also review previous comments but you cannot edit this information 4 If you clicked Comments on the Serviceable Event Details window clicking OK commits your entr...

Page 25: ...commit these changes to the serviceable event Note After you click OK or Apply you cannot change this information If you clicked the Close Event button in the Serviceable Event Details window then cli...

Page 26: ...Processor CUoD When you activate processor CUoD additional processors are permanently activated and usable on your system Processor CUoD enables you to handle business peaks or add new workloads with...

Page 27: ...performance and overall throughput of workloads By planning ahead and taking into account the complete server configuration you can help ensure that you get the full benefit of CUoD activations Note I...

Page 28: ...l already be up to date and the manual process of updating the VPD is not needed After Electronic Service Agent is installed follow the procedures under Activation Process for CUoD Features on page 13...

Page 29: ...e Electronic Service Agent or using the Web view the Planning Guide for Capacity Upgrade on Demand located at http www ibm com servers eserver pseries cuod index html 5 After the activation code is re...

Page 30: ...pSeries 690 Data Flow The following figure shows the data flow for the system 14 Eserver pSeries 690 Service Guide...

Page 31: ...ing initialized Speaker Sounds an audible tone at the end of POST POST Keys The POST keys if pressed after the keyboard POST indicator displays and before the last POST indicator speaker displays caus...

Page 32: ...on To exit from the open firmware command prompt type reset all or power off the system and reboot pSeries 690 System Locations The pSeries 690 system consists of a minimum of four subsystems in one r...

Page 33: ...um system configuration with the integrated battery feature IBF is shown on the right in each of the figures 1 3 3 2 6 5 4 7 1 Rack 5 Media Subsystem 2 Bulk Power Assembly 6 Optional Integrated Batter...

Page 34: ...8 F3 3 Processor Subsystem Fan 2 U1 18 F2 6 Processor Subsystem Fan 4 U1 18 F4 Note The I O subsystem fan assemblies are inside the I O subsystems positioned from left to right behind the DASD 4 packs...

Page 35: ...EPO Bypass Interlock The UEPO switch disables 350 V bulk power conversion and isolates all battery power to the battery compartments without having to disconnect the heavy power cords under the custo...

Page 36: ...etailed location information for processor subsystem I O books is also included 7040 Model 681 Processor Subsystem Front View Note For slot assignments see Memory to Processor Relationships on page 63...

Page 37: ...r Book 2 DCA Book 1 9 DCA Book 6 32 way 1 7 GHz MCMs 3 DCA Book 2 10 I O book Slot 0 4 Capacitor Book 11 I O Book 3 Slot 3 5 DCA Book 3 12 I O Book 2 Slot 2 Inner Connectors 6 DCA Book 4 13 I O Book 2...

Page 38: ...8 I O Book Slot 0 B0 U1 18 P1 H2 Q3 26 Camming Latches 9 I O Book Slot 0 B1 U1 18 P1 H2 Q4 27 I O Book Slot 2 B1 U1 18 P1 H3 Q1 I O Book Slot 1 B1 U1 18 P1 H1 Q1 10 Diskette Drive U1 18 P1 H2 Q10 28...

Page 39: ...2 CD ROM Drive SCSI Address 05 4 Operator Panel Media Subsystem Rear View Note DVD RAM and 4 mm tape drives can be located in the rear of the media subsystem only if the room is maintained at a nomin...

Page 40: ...f surveillance from the HMC to a logical partition Continue to the following appropriate system error interrogation section Accessing System Log Error Information Note The system attention LED can be...

Page 41: ...P for Systems with Service Focal Point on page 172 go to step Step 1321 1 on page 172 and perform the procedures in the MAP Accessing Errors when a System is Running AIX and the Console is Not an HMC...

Page 42: ...of LEDs displays use the cursor to highlight Set System Attention Indicator to Normal 4 Press Enter and then press F7 to commit This action turns off the LED If the system is powered off access the s...

Page 43: ...11 Fan Fault LED Amber Ux y F1 4 Disk Drive Fault Identify LED Amber 12 Fan Fault LED Amber Ux y F3 5 BPD 1 Front Cable In 13 Fan Fault LED Amber Ux y F2 6 BPD 2 Rear Cable In 14 Fan Fault LED Amber U...

Page 44: ...Adapter Fault Identify LED Amber Bottom 3 Media subsystem power connector Ux y P1 V1 Q3 9 Auxiliary Power Good Green 4 I O port connector 1 Ux y P2 Q2 10 I O Subsystem Backplane Fault Amber 5 I O por...

Page 45: ...5 Ux y P1 Z1 Aa 8 Ux y P2 Z1 Ab 16 Ux y P1 Z1 Ab Notes 1 In the preceding table x is equal to the rack number and y is equal to the I O subsystem position in the rack The SCSI ID for each drive is set...

Page 46: ...e RIO PCI Bridge PCI PCI Bridge PCI Slot 64 bit 66 33mhz 3 3V PCI Slot 64 bit 33mhz 5 0V PCI PCI Bridge Ultra3 SCSI Ultra3 SCSI 32 10 slots 10 slots Media Subsystem Power SCSI 4 DASD Bays 4 DASD Bays...

Page 47: ...ASD 4 pack P PCI PCI bridge RP RIO PCI bridge IS Internal SCSI Ultra 3 I O Subsystem Power Distribution Rear P1 P2 P P RP P IS IS P P RP P IS IS DCA 1 Power Supply DCA 2 Power Supply Midplane BPA BPA...

Page 48: ...o o o o o UEPO Note BPD 2 connectors J04 and J05 I O 4A J04 and I O 4B J05 in the preceding figure are for I O subsystem 4 when the IBF is installed 1 BPD Power Good LED 6 ac Power In Connector 2 Bul...

Page 49: ...k power distribution connectors to each subsystem through cables The cable connectors are labeled on each end The following describes the cables that connect from the BPC BPDs and BPRs to the DCAs fan...

Page 50: ...2 A35 BPD J08 DCA 4 J00 A35 BPD1 P08 to DCA 4 P00 Red with white stripe 13 B35 BPD J09 DCA 5 J01 B35 BPD1 P09 to DCA 5 P01 Red 14 A35 BPD J09 DCA 5 J00 A35 BPD1 P09 to DCA 5 P00 Red with white stripe...

Page 51: ...R J00 B13 IBF1 J01 B35 BPR P00 to B13 IBF1 P00 34 A35 BPR J00 A13 IBF2 J01 A35 BPR P00 to A13 IBF2 P00 B35 BPR J00 B13 IBF2 J01 B35 BPR P00 to B13 IBF2 P00 35 A35 BPR J00 A17 IBF3 J01 Secondary Frame...

Page 52: ...Subsystem 2 Yellow A35B BPD1A P04 A01B DCA1 P01 BPD1A to I O Subsystem 3 Green With Stripes A35P BPD1B P04 A01B DCA1 P00 BPD1B to I O Subsystem 3 Green A35B BPD1A P05 A01B DCA2 P01 BPD1A to I O Subsys...

Page 53: ...m 6 Purple A35B BPD2A P03 Z05B DCA2 P01 BPD2A to I O Subsystem 6 Purple With Stripes A35P BPD2B P03 Z05B DCA2 P00 BPD2B to I O Subsystem 6 Purple A35B BPD2A P06 Z13B DCA1 P01 BPD2A to I O Subsystem 7...

Page 54: ...09 A13B DCA2 P00 BPD2B to I O Subsystem 4 no IBF Blue A35B BPD3A P08 Z19B DCA1 P01 BPD3A to I O Subsystem 8 Blue With Stripes A35P BPD3B P08 Z19B DCA1 P00 BPD3B to I O Subsystem 8 Blue A35B BPD3A P09...

Page 55: ...and cabling for the Eserver pSeries 690 Operator Panel Cable and Diskette Drive Cable to the Media Subsystem Rear View 1 Primary I O Book 3 Diskette Drive Data Cable 2 Cable Connecting the Operator Pa...

Page 56: ...IBF C1 Primary Rack 3 Third I O Subsystem C2 Secondary Rack 4 Fourth I O Subsystem C3 Blank Space 5 Fifth I O Subsystem C4 Blank Space 6 Sixth I O Subsystem 1 First I O Subsystem 7 Seventh I O Subsyst...

Page 57: ...s primary rack Position 4 C2 Primary I O Book Book 0 5 Fifth I O Subsystem C3 Secondary Rack 6 Sixth I O Subsystem 1 First I O Subsystem 7 Seventh I O Subsystem 2 Second I O Subsystem 2B Two IBFs seco...

Page 58: ...ird I O Subsystem C2 Secondary Rack 4 Fourth I O Subsystem 1 First I O Subsystem 4B Four IBFs 2 Second I O Subsystem Note The physical location shown for I O Subsystem 4 is populated only when IBFs ar...

Page 59: ...e CEC in the following order 1 Secondary I O Book Slot 3 4 MCMs RIO 9 C0 C1 RIO 10 D0 D1 2 Secondary I O Book Slot 1 v 3 MCMs RIO 9 C0 C1 RIO 10 D0 D1 RIO 11 A0 A1 RIO 12 B0 B1 v 4 MCMs RIO 11 C0 C1 R...

Page 60: ...O planar is 500 MB per second and for the RIO 2 I O planar the maximum data rate is 2 GB per second However in the event of a cable failure there is no redundant path for the 2 GB per second RIO 2 I O...

Page 61: ...following figure applies to CECs with RIO or thumbscrew retention connections A0 C0 A1 C1 B0 0 0 0 0 0 0 0 0 1 1 1 4 3 5 6 7 1 1 1 1 1 B1 D1 D0 1 2 1 Primary Rack 5 First I O Subsystem 2 Primary I O B...

Page 62: ...ing figure applies to CECs with RIO or thumbscrew retention connections Shown Without IBFs C1 Primary Rack 5 Fifth I O Subsystem C2 Secondary Rack 6 Sixth I O Subsystem C3 Secondary I O Book Note RIO...

Page 63: ...ary Rack 4 Fourth I O Subsystem C2 Secondary Rack 4B Two IBFs maximum Position 4 C3 Third I O Book Book 3 5 Fifth I O Subsystem 1 First I O Subsystem 6 Sixth I O Subsystem 2 Second I O Subsystem 7 Sev...

Page 64: ...0 A1 C1 B0 0 0 0 0 0 0 1 1 4 3 5 6 1 1 1 1 B1 1 2 1 Primary Rack A0 Connection to I O Book Book 0 2 Primary I O Book A1 Connection to I O Book Book 0 3 Third I O Subsystem B0 Connection to I O Book Bo...

Page 65: ...Rack 7 Seventh I O Subsystem C3 Secondary I O Book in I O Slot 3 8 Eighth I O Subsystem C4 Secondary I O Book in Slot 2 A0 Connection to I O Book Book 2 1 First I O Subsystem A1 Connection to I O Boo...

Page 66: ...ollowing figure applies to CECs with RIO 2 or bayonette retention connections A0 C0 A1 C1 B0 0 0 0 0 0 0 0 0 1 1 1 4 3 5 6 7 1 1 1 1 1 B1 D1 D0 1 2 1 Primary Rack 5 First I O Subsystem 2 Primary I O B...

Page 67: ...e following figure applies to CECs with RIO 2 or bayonette retention connections C1 Primary Rack 5 Fifth I O Subsystem C2 Secondary Rack 6 Sixth I O Subsystem C3 Secondary I O Book Note RIO 2 cabling...

Page 68: ...ing figure applies to CECs with RIO 2 or bayonette retention connections Shown Without IBFs C1 Primary Rack 5 Fifth I O Subsystem C2 Secondary Rack 6 Sixth I O Subsystem C3 Secondary I O Book Note RIO...

Page 69: ...Fifth I O Subsystem C2 Secondary Rack 6 Sixth I O Subsystem C3 Third I O Book Book 3 7 Seventh I O Subsystem 1 First O Subsystem 8 Eighth I O Subsystem 2 Second Subsystem A0 Connection to I O Book Bo...

Page 70: ...ration 3 or 4 MCMs Only Note The following figure applies to CECs with RIO 2 or bayonette retention connections 1 Primary Rack 5 First I O Subsystem 2 Primary I O Book 6 Fourth I O Subsystem 3 Third I...

Page 71: ...e following figure applies to CECs with RIO 2 or bayonette retention connections C1 Primary Rack 5 Fifth I O Subsystem C2 Secondary Rack 6 Sixth I O Subsystem C3 Secondary I O Book Note RIO 2 cabling...

Page 72: ...following figure applies to CECs with RIO 2 or bayonette retention connections C1 Primary Rack 5 Fifth I O Subsystem C2 Secondary Rack 6 Sixth I O Subsystem C3 Secondary I O Book Note RIO 2 cabling t...

Page 73: ...mum Position 4 C3 Third I O Book Book 3 5 Fifth I O Subsystem 1 First I O Subsystem 6 Sixth I O Subsystem 2 Second I O Subsystem 7 Seventh I O Subsystem 3 Third I O Subsystem 8 Eighth I O Subsystem No...

Page 74: ...retention connections 1 Primary Rack A0 Connection to I O Book Book 0 2 Primary I O Book A1 Connection to I O Book Book 0 3 Third I O Subsystem B0 Connection to I O Book Book 0 4 Second I O Subsystem...

Page 75: ...retention connections 1 Primary Rack A0 Connection to I O Book Book 0 2 Primary I O Book A1 Connection to I O Book Book 0 3 Third I O Subsystem B0 Connection to I O Book Book 0 4 Second I O Subsystem...

Page 76: ...ystem C3 Secondary I O Book in I O Slot 3 8 Eighth I O Subsystem C4 Secondary I O Book in Slot 2 A0 Connection to I O Book Book 2 1 First I O Subsystem A1 Connection to I O Book Book 2 2 Second I O Su...

Page 77: ...Rack 5 SCSI Cable for Media Subsystem Rear Drives 2 Primary I O Book 6 SCSI Cable for Media Subsystem Front Drives 3 Power Cable for Media Subsystem Front Drives 7 Power Cable for Media Subsystem Rear...

Page 78: ...subsystem 1 Primary Rack 4 Primary HMC Connected to HMC 1 in Primary I O Book HMC 1 may be labeled HSC 1 2 Primary I O Book 5 Optional Second HMC Connected to HMC 2 in Primary I O Book HMC 2 may be la...

Page 79: ...to Processor Relationships The following illustration shows the relationship between the memory riser cards L3 cache and the MCM modules Memory Slot 0 800 PIN Bus Bar Memory Slot 7 800 PIN Memory Slo...

Page 80: ...owing memory configuration considerations are recommended to ensure the optimum performance is obtained for the system Memory should be installed in identical pairs All available memory locations shou...

Page 81: ...V dc standby I O to Processor Relationships The following illustration shows the relationship between the I O books L3 cache and the MCM modules Memory Slot 0 Bus Bar Memory Slot 7 Memory Slot 3 Memor...

Page 82: ...ing green on for one second off for one second System power connected power on initiated System power connected not turned on power supply detected fault System power connected not turned on power sup...

Page 83: ...d into planar backplane P1 v P1 M1 identifies a memory card book M1 plugged into planar backplane P1 v P1 H2 S1 identifies serial port 1 controller on planar backplane P1 the connector for serial port...

Page 84: ...pter identify LED v DASD identify LED The identify LEDs are arranged hierarchically with the FRU identify LED at the bottom of the hierarchy followed by the corresponding processor subsystem or I O dr...

Page 85: ...ort address device or FRU Adapters and cards are identified only with AB CD The possible values for CD depend on the adapter card For pluggable PCI adapters cards CD is the device s devfunc number PCI...

Page 86: ...he device Values of 0 to 15 are valid v H defines the logical unit address of the device Values of 0 to 255 are valid A bus location code is also generated as 00 XXXXXXXX where XXXXXXXX is equivalent...

Page 87: ...17 U1 17 U1 9 U1 9 U1 1 U1 1 U1 5 U1 5 U1 13 P1 U1 15 P1 V1 or U1 13 V2 or U1 13 U1 13 P2 V3 or U1 13 U1 15 P2 V4 or U1 13 U1 18 F1 U1 18 X1 U1 18 F2 U1 18 X2 U1 35 P1 F1 U1 35 P2 F1 U1 18 P1 M3 U1 18...

Page 88: ...The following figure shows the secondary rack locations REAR FRONT U2 17 P1 V5 U2 13 U2 13 U2 17 P2 V6 U2 9 U2 1 U2 1 U2 5 U2 5 U2 9 U2 19 U2 19 72 Eserver pSeries 690 Service Guide...

Page 89: ...1 C20 3 L3 Location U1 18 P1 C10 14 L3 Location U1 18 P1 C19 4 MCM 0 Location U1 18 P1 C1 15 MCM 2 Location U1 18 P1 C4 5 Clock Card Location U1 18 P1 X5 16 L3 Location U1 18 P1 C18 6 L3 Location U1 1...

Page 90: ...le to IBF 1A U1 35 P1 V1 Q1 Bulk Power Distribution 3 Unused U1 35 P1 X1 SPARE U1 35 P1 X1 Q1 SPARE Cable U1 35 P1 X1 Q1 SPARE U1 35 P1 X1 Q2 SPARE Cable U1 35 P1 X1 Q2 SPARE U1 35 P1 X1 Q3 SPARE Cabl...

Page 91: ...X3 Q5 I O Subsystem 3A Cable U1 35 P1 X3 Q5 I O Subsystem 3B Connector 5 I O Subsystem 3 DCA 2 U1 35 P1 X3 Q6 I O Subsystem 3B Cable U1 35 P1 X3 Q6 I O Subsystem 4A Connector 6 I O Subsystem 4 DCA 1...

Page 92: ...m 8 U1 35 P1 X2 Q7 SPARE cable U1 35 P1 X2 Q7 SPARE 5 Future Subsystem 8 U1 35 P1 X2 Q8 SPARE cable U1 35 P1 X2 Q8 SPARE connector U1 35 P1 X2 Q9 SPARE cable U1 35 P1 X2 Q9 DCA 6 Connector U1 35 P1 X2...

Page 93: ...Connector U1 18 P1 H2 Q8 U1 35 P1 X4 Q10 BPC A Y Cable To Primary I O Book Connector U1 18 P1 H2 Q8 U1 35 P1 X4 Q10 BPC A TO BPF A Connector U1 35 P1 X4 Q11 BPC A TO BPF A Cable U1 35 P1 X4 Q11 UEPO...

Page 94: ...4 I O Subsystem 7 DCA 1 U1 35 P2 X2 Q5 I O Subsystem 7A cable U1 35 P2 X2 Q5 I O Subsystem 7B Connector 5 I O Subsystem 7 DCA 2 U1 35 P2 X2 Q6 I O Subsystem 7B cable U1 35 P2 X2 Q6 SPARE Future Drawer...

Page 95: ...em 3 DCA 2 U1 35 P2 X3 Q6 I O Subsystem 3B Cable U1 35 P2 X3 Q6 I O Subsystem 4A Connector 6 I O Subsystem 4 DCA 1 U1 35 P2 X3 Q7 I O Subsystem 4A Cable U1 35 P2 X3 Q7 I O Subsystem 4B Connector 7 I O...

Page 96: ...PF TO BPC Cable U1 35 P2 F1 Q1 Bulk Power Controller B U1 35 P2 X4 BPC B MDA 1 Connector U1 35 P2 X4 Q1 BPC B MDA 1 Cable U1 35 P2 X4 Q1 BPC B MDA 2 Connector U1 35 P2 X4 Q2 BPC B MDA 2 Cable U1 35 P2...

Page 97: ...Slot 0 U1 18 P1 M2 00 00 Memory Book Slot 1 U1 18 P1 M3 00 00 Memory Book Slot 3 U1 18 P1 M6 00 00 Memory Book Slot 2 U1 18 P1 M7 00 00 Memory Book Slot 7 U1 18 P1 M1 00 00 Memory Book Slot 4 U1 18 P1...

Page 98: ...tion 2 3 or 4 MCMs Only on page 45 for cable connections U1 18 P1 H2 Q1 Primary I O book 0 Port 0 Connector 1 1 3 A1 U1 18 P1 H2 Q2 Primary I O book 0 Port 0 Connector 1 1 3 Cable 2 see I O Subsystems...

Page 99: ...nnector 2 U1 18 P1 H1 Q2 SNI adapter book 1 cable attached to connector 2 U1 18 P1 H1 Q2 SNI adapter book 1 connector 3 U1 18 P1 H1 Q3 SNI adapter book 1 cable attached to connector 3 U1 18 P1 H1 Q3 S...

Page 100: ...5 Connector 2 1 0 Cable 6 see I O Subsystems 1 Through 4 without IBFs RIO Cabling to I O Books Two I O Planar Loop Configuration 2 3 or 4 MCMs Only on page 45 for cable connections U1 18 P1 H3 Q6 I O...

Page 101: ...4 I O Book 3 Port 13 Connector 1 2 1 Cable 3 see I O Subsystems 7 and 8 RIO Cabling to the Third I O Book Two I O Planar Loop Configuration 4 MCMs Only on page 47 for cable connections U1 18 P1 H4 Q4...

Page 102: ...V2 Q2 DCA 2 BPA B BPC 6 Cable U1 18 P1 V2 Q2 DCA 3 RH U1 18 P1 V4 DCA 3 BPA A BPC 7 Connector U1 18 P1 V4 Q1 DCA 3 BPA A BPC 7 Cable U1 18 P1 V4 Q1 DCA 3 BPA B BPC 7 Connector U1 18 P1 V4 Q2 DCA 3 BPA...

Page 103: ...18 P1 C2 00 29 Processor 30 W L1 L2 Cache U1 18 P1 C2 00 30 Processor 31 W L1 L2 Cache U1 18 P1 C2 00 31 MCM Module 1 U1 18 P1 C3 Processor 08 W L1 L2 Cache U1 18 P1 C3 00 08 Processor 09 W L1 L2 Cach...

Page 104: ...A Connector U1 18 X1 Q1 Fan Controller 1 TO BPC A Cable U1 18 X1 Q1 Fan Controller 1 TO BPC B Connector U1 18 X1 Q2 Fan Controller 1 TO BPC B Cable U1 18 X1 Q2 Fan Controller Assembly 2 U1 18 X2 Fan...

Page 105: ...Media Drawer connector U1 17 A1 Q3 Media Drawer cable U1 17 A1 Q3 Media Drawer Power Connector U1 17 A1 Q4 Media Drawer Power Cable U1 17 A1 Q4 FRU Name Location Code AIX Location Code Physical Conne...

Page 106: ...T M Serial U1 9 I O Subsystem Left IO backplane assembly U1 9 P1 I O Subsystem Left IO backplane assembly VPD U1 9 P1 N1 EADS 1 PCI Controller U1 9 P1 2U 58 2U 5A 2U 5C 2U 5E PCI Slot 1 Content U1 9 P...

Page 107: ...to 3J 0F or 3K xx or 3L xx PCI Slot 3 Content U1 9 P2 I3 3M 08 to 3M 0F or 3N xx or 3P xx PCI Slot 4 Content U1 9 P2 I4 3Q 08 to 3Q 0F or 3R xx or 3S xx EADS 2 PCI Controller U1 9 P2 3U 58 3U 5A 3U 5E...

Page 108: ...BPD1 1B Cable U1 9 V2 Q2 Thermal Sensor U1 9 V2 I O Subsystem SCSI controller 1 on P1 U1 9 P1 Z1 2s 08 I O Subsystem SCSI controller 2 on P1 U1 9 P1 Z2 37 08 I O Subsystem SCSI controller 1 on P2 U1...

Page 109: ...I Enclosure Services SES connected to controller 1 on P2 U1 9 P2 Z1 Af 3b 08 00 15 0 DASD 4 pack Cage and card 3 U1 9 P5 DASD 4 pack Cage and card 3 VPD U1 9 P5 N1 SCSI DASD 1 hdisk at ID 8 connected...

Page 110: ...m Fan MSA U1 9 F4 Media Drawer Power Connector U1 9 P1 V1 Q3 Media Drawer Power Cable U1 9 P1 V1 Q3 Media Drawer Power Connector U1 9 P2 V2 Q3 Media Drawer Power Cable U1 9 P2 V2 Q3 FRU Name Location...

Page 111: ...x I O Riser Card U1 5 P1 I O Port Connector U1 5 P1 Q1 I O Port Cable From GX1A port 1 U1 5 P1 Q1 I O Port Connector U1 5 P1 Q2 I O Port Cable to port 0 on next Riser card U1 5 P2 1 Q1 U1 5 P1 Q2 I O...

Page 112: ...to GX1A port 2 U1 5 P2 1 Q2 I O Subsystem DCA 1 U1 5 V1 DCA 1 to BPA B BPD1 1A Connector P02 U1 5 V1 Q1 DCA 1 to BPA B BPD1 1A Cable U1 5 V1 Q1 DCA 1 to BPA A BPD1 1A Connector P02 U1 5 V1 Q2 DCA 1 t...

Page 113: ...SD 4 pack Cage and card 2 U1 5 P4 DASD 4 pack Cage and card 2 VPD U1 5 P4 N1 SCSI DASD 1 hdisk at ID 8 connected to controller 1 on P2 U1 5 P2 Z1 A8 57 08 00 8 0 SCSI DASD 2 hdisk at ID 9 connected to...

Page 114: ...Z1 A8 4M 08 00 8 0 SCSI DASD 2 hdisk at ID9 connected to controller 1 on P1 U1 5 P1 Z1 A9 4M 08 00 9 0 SCSI DASD 3 hdisk at ID A connected to controller 1 on P1 U1 5 P1 Z1 Aa 4M 08 00 10 0 SCSI DASD 4...

Page 115: ...PCI Slot 5 Content U1 1 P1 I5 5k 08 to 5k 0F or 5m xx or 5n xx PCI Slot 6 Content U1 1 P1 I6 5p 08 to 5p 0F or 5q xx or 5r xx PCI Slot 7 Content U1 1 P1 I7 5v 08 to 5v 0F or 5w xx or 5w xx EADS 3 PCI...

Page 116: ...ntroller U1 1 P2 6j 58 6j 5A 6j 5E PCI Slot 8 Content U1 1 P2 I8 6k 08 to 6Y 0F or 6m xx or 6n xx PCI Slot 9 Content U1 1 P2 I9 6p 08 to 6p 0F or 6q xx or 6r xx PCI Slot 10 Content U1 1 P2 I10 6v 08 t...

Page 117: ...disk at ID 9 connected to controller 2 on P2 U1 1 P2 Z2 A9 6s 08 00 9 0 SCSI DASD 3 hdisk at ID A connected to controller 2 on P2 U1 1 P2 Z2 Aa 6s 08 00 10 0 SCSI DASD 4 hdisk at ID B connected to con...

Page 118: ...Ab 67 08 00 11 0 SCSI Enclosure Services SES connected to controller 2 on P1 U1 1 P1 Z2 Af 67 08 00 15 0 DASD 4 pack Cage and card 4 U1 1 P6 DASD 4 pack Cage and card 4 VPD U1 1 P6 Z2 N1 SCSI DASD 1 h...

Page 119: ...13 P1 N1 EADS 1 PCI Controller U1 13 P1 70 58 70 5A 70 5C 70 5E PCI Slot 1 Content U1 13 P1 I1 71 08 to 71 0F or 72 xx or 73 xx PCI Slot 2 Content U1 13 P1 I2 74 08 to 74 0F or 75 xx or 76 xx PCI Slot...

Page 120: ...I3 7s 08 to 7s 0F or 7t xx or 7u xx PCI Slot 4 U1 13 P2 I4 7v 08 to 7v 0F or 7w xx or 7x xx EADS 2 PCI Controller U1 13 P2 80 58 80 5A 80 5E PCI Slot 5 U1 13 P2 I5 81 08 to 81 0F or 82 xx or 83 xx PCI...

Page 121: ...1 on P1 U1 13 P1 Z1 7M 08 I O Subsystem SCSI controller 2 on P1 U1 13 P1 Z2 7b 08 I O Subsystem SCSI controller 1 on P2 U1 13 P2 Z1 87 08 I O Subsystem SCSI controller 2 on P2 U1 13 P2 Z2 8M 08 DASD...

Page 122: ...4 pack Cage and card 3 U1 13 P5 DASD 4 pack Cage and card 3 VPD U1 13 P5 N1 SCSI DASD 1 hdisk at ID 8 connected to controller 2 on P1 U1 13 P1 Z2 A8 7b 08 00 8 0 SCSI DASD 2 hdisk at ID 9 connected to...

Page 123: ...Ab 7M 08 00 11 0 SCSI Enclosure Services SES connected to controller 1 on P1 U1 13 P1 Z1 Af 7M 08 00 15 0 I O Subsystem Fan MSA U1 13 F1 I O Subsystem Fan MSA U1 13 F2 I O Subsystem Fan MSA U1 13 F3 I...

Page 124: ...8 xx or 79 xx PCI Slot 4 Content U2 9 P1 I4 7A 08 to 7A 0F or 7B xx or 7C xx EADS 2 PCI Controller U2 9 P1 7E 58 7E 5A 7E 5E PCI Slot 5 Content U2 9 P1 I5 7F 08 to 7F 0F or 7G xx or 7H xx PCI Slot 6 C...

Page 125: ...84 0F or 85 xx or 86 xx PCI Slot 7 Content U2 9 P2 I7 8A 08 to 8A 0F or 8B xx or 8C xx EADS 3 PCI Controller U2 9 P2 8E 58 8E 5A 8E 5E PCI Slot 8 Content U2 9 P2 I8 8F 08 to 8F 0F or 8G xx or 8H xx PC...

Page 126: ...Cage and card 1 VPD U2 9 P3 N1 SCSI DASD 1 hdisk at ID 8 connected to controller 2 on P2 U2 9 P2 Z2 A8 8M 08 00 8 0 SCSI DASD 2 hdisk at ID 9 connected to controller 2 on P2 U2 9 P2 Z2 A9 8M 08 00 9 0...

Page 127: ...D A connected to controller 2 on P1 U2 9 P1 Z2 Aa 7b 08 00 10 0 SCSI DASD 4 hdisk at ID B connected to controller 2 on P1 U2 9 P1 Z2 Ab 7b 08 00 11 0 SCSI Enclosure Services SES connected to controlle...

Page 128: ...O Subsystem Left IO backplane assembly VPD U2 1 P1 N1 EADS 1 PCI Controller U2 1 P1 8U 58 8U 5A 8U 5C 8U 5E PCI Slot 1 Content U2 1 P1 I1 8V 08 to 8V 0F or 8W xx or 8X xx PCI Slot 2 Content U2 1 P1 I2...

Page 129: ...or 9H xx PCI Slot 2 Content U2 1 P2 I2 9J 08 to 9J 0F or 9K xx or 9L xx PCI Slot 3 Content U2 1 P2 I3 9M 08 to 9M 0F or 9N xx or 9P xx PCI Slot 4 Content U2 1 P2 I4 9Q 08 to 9Q 0F or 9R xx or 9S xx E...

Page 130: ...to BPA A BPD1 5B Connector P01 U2 1 V2 Q2 DCA 2 to BPA A BPD1 5B Cable U2 1 V2 Q2 Thermal Sensor U2 1 V2 I O Subsystem SCSI controller 1 on P1 U2 1 P1 Z1 8s 08 I O Subsystem SCSI controller 2 on P1 U...

Page 131: ...DASD 4 hdisk at ID B connected to controller 1 on P2 U2 1 P2 Z1 Ab 9b 08 00 11 0 SCSI Enclosure Services SES connected to controller 1 on P2 U2 1 P2 Z1 Af 9b 08 00 15 0 DASD 4 pack Cage and card 3 U2...

Page 132: ...Z1 Aa 8s 08 00 10 0 SCSI DASD 4 hdisk at ID B connected to controller 1 on P1 U2 1 P1 Z1 Ab 8s 08 00 11 0 SCSI Enclosure Services SES connected to controller 1 on P1 U2 1 P1 Z1 Af 8s 08 00 15 0 I O Su...

Page 133: ...r U2 5 P1 AE 58 AE 5A AE 5E PCI Slot 5 Content U2 5 P1 I5 AF 08 to AF 0F or AG xx or AH xx PCI Slot 6 Content U2 5 P1 I6 AJ 08 to AJ 0F or AK xx or AL xx PCI Slot 7 Content U2 5 P1 I7 AQ 08 to AQ 0F o...

Page 134: ...lot 7 Content U2 5 P2 I7 BA 08 to BA 0F or BB xx or BC xx EADS 3 PCI Controller U2 5 P2 BE 58 BE 5A BE 5E PCI Slot 8 Content U2 5 P2 I8 BF 08 to BF 0F or BG xx or BH xx PCI Slot 9 Content U2 5 P2 I9 B...

Page 135: ...k Cage and card 1 VPD U2 5 P3 N1 SCSI DASD 1 hdisk at ID 8 connected to controller 2 on P2 U2 5 P2 Z2 A8 BM 08 00 8 0 SCSI DASD 2 hdisk at ID 9 connected to controller 2 on P2 U2 5 P2 Z2 A9 BM 08 00 9...

Page 136: ...A connected to controller 2 on P1 U2 5 P1 Z2 Aa Ab 08 00 10 0 SCSI DASD 4 hdisk at ID B connected to controller 2 on P1 U2 5 P1 Z2 Ab Ab 08 00 11 0 SCSI Enclosure Services SES connected to controller...

Page 137: ...bsystem Left IO backplane assembly VPD U2 13 P1 N1 EADS 1 PCI Controller U2 13 P1 BU 58 BU 5A BU 5C BU 5E PCI Slot 1 Content U2 13 P1 I1 BV 08 to BV 0F or BW xx or BX xx PCI Slot 2 Content U2 13 P1 I2...

Page 138: ...r CH xx PCI Slot 2 Content U2 13 P2 I2 CJ 08 to CJ 0F or CK xx or CL xx PCI Slot 3 Content U2 13 P2 I3 CM 08 to CM 0F or CN xx or CP xx PCI Slot 4 Content U2 13 P2 I4 CQ 08 to CQ 0F or CR xx or CS xx...

Page 139: ...2 to BPA A BPD2 7B Connector P03 U2 13 V2 Q2 DCA 2 to BPA A BPD2 7B Cable U2 13 V2 Q2 Thermal Sensor U2 13 V2 I O Subsystem SCSI controller 1 on P1 U2 13 P1 Z1 Bs 08 I O Subsystem SCSI controller 2 on...

Page 140: ...SD 4 hdisk at ID B connected to controller 1 on P2 U2 13 P2 Z1 Ab Cb 08 00 11 0 SCSI Enclosure Services SES connected to controller 1 on P2 U2 13 P2 Z1 Af Cb 08 00 15 0 DASD 4 pack Cage and card 3 U2...

Page 141: ...I O Subsystem Fan MSA U2 13 F1 I O Subsystem Fan MSA U2 13 F2 I O Subsystem Fan MSA U2 13 F3 I O Subsystem Fan MSA U2 13 F4 Media Drawer Power Connector U2 13 P1 X1 Q3 Media Drawer Power Cable U2 13 P...

Page 142: ...lot 9 Content U2 19 P1 I9 DY 08 to DY 0F or DZ xx or Da xx PCI Slot 10 Content U2 19 P1 I10 De 08 to De 0F or Df xx or Dg xx I O Riser Card U2 19 P1 I O Port Connector U2 19 P1 Q1 I O Port Cable From...

Page 143: ...or U2 19 P2 Q1 I O Port Cable From Riser port 1 P1 1 Q1 U2 19 P2 Q1 I O Port Connector U2 19 P2 Q2 I O Port Cable to GX1A port 2 U2 19 P2 Q2 I O Subsystem DCA 1 U2 19 V1 DCA 1 to BPA B BPD2 8A Connect...

Page 144: ...11 0 SCSI Enclosure Services SES connected to controller 2 on P2 U2 19 P2 Z2 Af EM 08 00 15 0 DASD 4 pack Cage and card 2 U2 19 P4 DASD 4 pack Cage and card 2 VPD U2 19 P4 N1 SCSI DASD 1 hdisk at ID 8...

Page 145: ...connected to controller 1 on P1 U2 19 P1 Z1 A8 DM 08 00 8 0 SCSI DASD 2 hdisk at ID 9 connected to controller 1 on P1 U2 19 P1 Z1 A9 DM 08 00 9 0 SCSI DASD 3 hdisk at ID A connected to controller 1 on...

Page 146: ...H2 3 U1 18 P1 M2 U1 18 P1 M3 Add 2nd MCM Position C4 Note 1 7 GHz MCMs require additional FC 6189 2x total at location U1 18 P1 V5 All other MCM speeds require 1x FC 6189 as shown Qty 2 U1 18 P1 C3 U...

Page 147: ...186 Required as a Function of MCMs and I O Drawers Number of I O Drawers MCM Sizes and Quantities 1 MCM 1 1 or 1 3 GHz 1 MCM 1 5 1 7 1 9 GHz 2 MCMs 1 1 or 1 3 GHz 2 MCMs 1 5 1 7 1 9 GHz 0 1 1 1 1 1 1...

Page 148: ...nput voltage in the range of 200 480 V AC three phase The following table illustrates the line cord options for the pSeries 690 with their geographic breaker rating and cord information 3 Phase Supply...

Page 149: ...With two BPRs per BPA two of the three phases will draw an equal amount of current and will be nominally 57 8 of the current on the third phase v With one BPR per BPA two of three phases will carry an...

Page 150: ...The following figure shows another way of distributing the unbalanced load evenly Using this method the three pole breakers are alternated with two pole breakers 134 Eserver pSeries 690 Service Guide...

Page 151: ...ds exit the system from different points of the frame as indicated in the following illustration A All Single Frame Systems Top Down View A B All Double Frame Systems Top Down View Front Front Rear Re...

Page 152: ...ing should be less than 1 0 ohm which indicates the presence of a continuous grounding conductor __ 5 If any of the checks made in substeps 2 and 3 are not correct remove the power from the branch cir...

Page 153: ...ation Total System Weight Pounds Number of I O Subsystems 1 2 3 4 5 6 7 8 Slimline Doors With IBF 2250 2415 2580 3633 3854 4019 4184 4349 Slimline Doors Without IBF 1865 2030 2195 2418 3266 3431 3596...

Page 154: ...ipping Temperature 10 to 32 C 50 to 90 F Max of 24 C 75 2 F with 4mm tape or DVD RAM in rear positions of the Media Subsystem 10 to 43 C 50 to 109 F 1 to 60 C 34 to 140 F 40 to 60 C 40 to 140 F Relati...

Page 155: ...78 9 77 6 10 762 30 0 521 20 5 521 20 5 341 7 70 0 393 3 80 6 11 762 30 0 762 30 0 762 30 0 302 4 61 9 344 8 70 6 Definition of Conditions v Condition 1 indicates maximum floor loading when systems ar...

Page 156: ...maximum floor loading when systems are stored cover to cover on all four sides with covers installed v Conditions 2 and 3 indicate floor loading when the system has no side clearance beyond side cove...

Page 157: ...9 Single Frame Systems FRAME ENTRY EXIT DIMENSION mm in FRONT 117 by 403 4 6 by 15 9 REAR 117 by 403 4 6 by 15 9 A 750 mm 29 5 in 1174 mm 46 2 in 1342 mm 52 8 in Slimline Covers or 1494 mm 58 8 in Ac...

Page 158: ...particular count of I O drawers it is indicated with N A Number of I O Drawers 7040 61D 1 1 GHz 8 way Modules minimum power consumption in watts 1 1 GHz 8 way Modules maximum power consumption in watt...

Page 159: ...y 8 way 12 way 16 way 1 1714 2473 3232 4946 2931 4364 5797 7230 2 2082 2841 3600 5314 3979 5412 6845 8278 3 N A 3209 3968 5682 N A 6460 7893 9326 4 N A 3577 4336 6050 N A 7508 8941 10374 5 N A N A 470...

Page 160: ...A N A 7779 N A N A N A 15778 Wattage Addition Subtraction for Minimum and Maximum Configurations Minimum configurations are based on a single 4 GB memory card and a single DASD PCI card in each I O su...

Page 161: ...ty hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system 9 Check the air filters in...

Page 162: ...rom the processor subsystem 1 Top Filter Pull Tab 5 Bottom Filter 2 Top Filter Key 6 Bottom Filter Key 3 Processor Subsystem 7 Bottom Filter Pull Tab 4 Top Filter Replacement To replace an air filter...

Page 163: ...r service reference information either in this book or in the common book set which includes the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems and PCI Adapter Placement R...

Page 164: ...iated A system processor takes control when 91FF displays on the operator panel display Note Certain checkpoints may remain in the display for long periods of time A spinning cursor is visible in the...

Page 165: ...O adapter identify LED v DASD identify LED The identify LEDs are arranged hierarchically with the FRU identify LED at the bottom of the hierarchy followed by the corresponding processor subsystem or...

Page 166: ...e Service Processor on page 783 For more information regarding the service agent application see the IBM Hardware Management Console for pSeries Installation and Operations Guide Running Diagnostics o...

Page 167: ...e media subsystem operator panel If the MAPs indicate that the media subsystem operator panel should be replaced swap the VPD module from the old media subsystem operator panel to the new one see Oper...

Page 168: ...Axx xxx or Axx xxxx Go to the Fast Path MAP in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems You have an SRN from a partition running AIX or AIX standalone diagnostic...

Page 169: ...t number displayed see below for 888 sequence 155 Hardware Management Console HMC Problem 155 There appears to be a display problem distortion blurring etc 156 Power and cooling problems 157 888 seque...

Page 170: ...ator panel display is filled with dashes 1 Verify the operator panel cable from the primary I O book to the media subsystem is connected and correctly seated at both ends 2 If an ASCII terminal is ava...

Page 171: ...s not begin with 0 or 2 The system stops with a 4 digit checkpoint Go to Checkpoints and Error Codes Index on page 418 If you do not find the error code there go to the Fast Path MAP in the RS 6000 an...

Page 172: ...perator panel If the managed system does not appear in the Navigation area of the HMC Management Environment then the HMC or the connection to the managed system might be failing 3 Go to the Entry MAP...

Page 173: ...ator panel is on and there is no error code displayed 1 Check service processor error log 2 Go to MAP 1520 Power on page 194 888 Sequence in Operator Panel Display An 888 sequence is displayed in the...

Page 174: ...re the system is powered on Reseat the operator panel cable If the problem is not resolved replace in the following order 1 Operator panel assembly Swap the VPD module from the old operator panel to t...

Page 175: ...nd do the listed action v If no recent error is logged in the error log continue to the next step below 2 Try to boot from an alternate boot device connected to the same controller as the original boo...

Page 176: ...uide all the settings of the service processor except language were saved by using the SAVE RESTORE HARDWARE MAINTENANCE POLICIES service aid You can use the same service aid to restore the settings a...

Page 177: ...r assistance Symptom Action One or more partitions do not boot 1 Check service processor error log If an error is indicated go to the Entry MAP on page 151 2 Check the Serviceable Action Event SAE log...

Page 178: ...Go to MAP 1542 I O Problem Isolation on page 320 3 Network go to MAP 1542 I O Problem Isolation on page 320 4 SCSI go to MAP 1542 I O Problem Isolation on page 320 5 Speaker a Replace the operator pa...

Page 179: ...M0KB D003 then go to Step 1020 3 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue with problem determination Step 1020 3 Take the following actions 1 Find...

Page 180: ...nagement Services menus appear check the error log for any errors a Choose Error Log b If an error is logged check the time stamp c If the error was logged during the current boot attempt record it d...

Page 181: ...r indicate a possible software or firmware problem NO Go to Step 1230 4 on page 166 YES Go to Step 1230 2 Step 1230 2 Ask the customer if any software or firmware has been installed recently Has any s...

Page 182: ...O Go to Step 1230 8 YES Go to Step 1230 1 on page 165 and use the new SRN Step 1230 8 Attempt to boot the system on slow boot mode If the system boots run the diagnostics in problem determination mode...

Page 183: ...tem Verification 10 If a missing options exist particularly if it is related to the device that was replaced resolve the missing options before proceeding 11 If the resource associated with your repai...

Page 184: ...ation for Multiple Bus Systems order number SA38 0509 YES Go to Step 1230 11 on page 167 Step 1230 14 The FRUs can be hot swapped If you do not want to use the hot swap capabilities of an identified h...

Page 185: ...ere are more FRUs in the list that are not hot swappable go to Step 1230 10 on page 166 to replace the rest of the FRUs if required Note Although some components are physically hot swappable there are...

Page 186: ...errors on procx NO Go to Step 1235 4 YES Resolve those errors before proceeding Step 1235 4 Schedule deferred Maintenance with the customer When it is possible reboot the system to invoke Array Bit s...

Page 187: ...the types of error data in this guide use the following table Number of Digits in Error Code Error code Name Used in this Service Guide Any Contains pound sign Menu Goal Any Contains hyphen SRN 5 Does...

Page 188: ...available Does the system have an HMC attached No Go to Step 1321 23 on page 175 Yes Go to Step 1321 2 Step 1321 2 At the HMC console start Service Focal Point SFP and examine the service action even...

Page 189: ...st two characters on the left of the error code recorded in Step 1321 1 on page 172 that sent you to this MAP Also record the service action event associated with each error code Go to Step 1321 12 St...

Page 190: ...the table in Entry MAP on page 151 Yes Replace the next FRU of same error codes or symptoms of the closed service action events Go to MAP 0410 Repair Checkout in RS 6000 and Eserver pSeries Diagnostic...

Page 191: ...following command cat var log messages grep RTAS more Linux run time RTAS error messages are logged in the messages file under var log The following is an example of the Linux system RTAS error log m...

Page 192: ...able Cause s Aug 29 07 13 04 larry diagela causes are listed in descending order of probability Aug 29 07 13 04 larry diagela Aug 29 07 13 04 larry diagela 651 880 The CEC or SPCN reported an error Re...

Page 193: ...0000 00000000 Aug 27 12 16 33 larry kernel RTAS 20 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 21 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 22 000...

Page 194: ...location codes may appear as RTAS messages The extended data is also provided in the form of an RTAS message The extended data contains other error code words that help in isolating the correct FRUs...

Page 195: ...xample of the Linux boot error log RTAS daemon started RTAS event scan begin RTAS Location Code U0 1 F3 RTAS WARNING FULLY RECOVERED type SENSOR RTAS initiator UNKNOWN target UNKNOWN RTAS Status bypas...

Page 196: ...2c8000702c81080000000020e27a39702c820800 000000fffeffff702cd000702cd1080000000010004010702cd208000000007777f3ffffffffffffffffffffffffffffffffffffff ffffffffffffffffffffffffffff 3 RTAS WARNING FULLY RE...

Page 197: ...tained on a separate card or book Or in some systems the service processor is built into the service processor PCI backplane or into the system backplane c If you have not already replaced the system...

Page 198: ...n the old will be listed and preceded by a greater than symbol Lines that are the same in both files are not listed for example files that are identical will produce no output from the diff command If...

Page 199: ...o to the table in Entry MAP on page 151 with each error code or SRN you have recorded Until the problem has been corrected perform the indicated actions one at a time for each SRN or error code not al...

Page 200: ...tic Information for Multiple Bus Systems Step 1321 43 Were any other symptoms recorded in step 1321 1 No Call support Yes Go to the Quick Entry MAP on page 153 with each symptom you have recorded Perf...

Page 201: ...s described in Resetting the System Attention LED on page 25 This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events...

Page 202: ...ou leave this MAP Further service actions may be required to complete the repair Yes Go to Step 1322 11 Step 1322 11 Step 1322 12 Is the error code associated with this service action event of the for...

Page 203: ...22 21 Did you replace add or modify a FRU of the open service action event No Go to Step 1322 23 Yes Go to Step 1322 22 Step 1322 22 From the FRU list select a FRU that you need to update Double click...

Page 204: ...repair action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the Re...

Page 205: ...l type is not defined you are prompted to define it before you can proceed 3 Select the Log Repair option 4 Select the resource associated with the repair action If the repair action was reseating a c...

Page 206: ...2 Slot is Empty Even When Populated on page 191 MAP 1421 Partition Will Not Boot Due to Faulty Adapter Step 1421 1 The entire system must be shut down and powered off to repair Does the customer wish...

Page 207: ...lot assigned in Step 1421 8 Step 1421 11 Attempt to boot the partition Does the partition boot NO Go to Step 1421 12 YES Partition and all resources are operational Schedule repair for the slot record...

Page 208: ...Did the PCI hot plug procedure successfully add a new adapter at the location recorded in Step 1422 1 on page 191 NO Go to Step 1422 7 YES Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pS...

Page 209: ...Does the partition boot NO Go to Step 1422 14 YES Partition and all resources are operational Schedule repair with the customer for the slot recorded in Step 1422 1 on page 191 Go to MAP 0410 Repair C...

Page 210: ...cal shock Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do no...

Page 211: ...V Current Voltage Problem in I O Subsystem on page 269 1014 6034 1014 6834 1014 B034 1014 B834 1015 6034 1015 6834 1015 B034 1015 B834 1016 6034 1016 6834 1016 B034 1016 B834 1017 6034 1017 6834 1017...

Page 212: ...FDB6 for BPI A or 101B FDB6 for BPI B Go to MAP 1524 An Open Room EPO Switch Has Been Detected From One Side on page 203 101A 0D06 for BPA A or 101B 0D06 for BPA B Go to MAP 1525 There Is a 350 Volt B...

Page 213: ...1B xA35 1021 xx15 1021 xx25 1022 xx15 1022 xx25 1023 xx15 1023 xx25 1024 xx15 1024 xx25 1025 xx15 1025 xx25 Go to MAP 152m Cable Problem in Power Subsystem on page 302 101C 6014 101C 6814 101C B014 10...

Page 214: ...ble sign of damage v The room temperature is not in excess of the maximum allowed 40 degrees Celsius or 104 degrees Fahrenheit Note If the room temperature exceeds the specified maximum the machine ma...

Page 215: ...Series Diagnostic Information for Multiple Bus Systems YES Exchange the UEPO card assembly Follow all the steps in the removal and replacement procedure for the Unit Emergency Power Off UEPO Card Asse...

Page 216: ...ices on page vii before continuing with this procedure 1 Prepare a multimeter to measure up to 600 V ac 2 Use the multimeter to measure the ac voltage at the test points on the frame labeled Phase A a...

Page 217: ...410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Replace the BPC on the side that is exhibiting the failure Follow all the steps in the Bulk P...

Page 218: ...all steps in the removal and replacement procedures for Bulk Power Regulator BPR on page 860 v BPC on the side referenced by the error code that sent you to this MAP Follow all steps in the removal an...

Page 219: ...cted From One Side Step 1524 1 Check the unit emergency power off UEPO panel Is a customer room EPO cable plugged into the UEPO panel NO Go to Step 1524 3 on page 204 YES Go to Step 1524 2 on page 204...

Page 220: ...RU exchanged is the error code that sent you to this MAP still reported NO The problem has been corrected Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for M...

Page 221: ...C v Phase C and phase A Are all the readings greater than 180 V ac NO Go to Step 1525 7 on page 207 YES Go to Step 1525 2 Step 1525 2 Notes 1 This problem can be caused by any BPR plugged into the fai...

Page 222: ...and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Replace the next FRU on the list If all FRUs on the list have been replaced call for support YES Go to Step 1525 5 on page 207 S...

Page 223: ...MAP still reported NO The problem has been corrected Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES If the error code that direct...

Page 224: ...01A 7B66 BPR2 IBF2 side A 101A 7A76 or 101A 7B76 BPR3 IBF3 side A 101A 7A86 or 101A 7B86 BPR1 IBF1 side A 101A 7A96 or 101A 7B96 BPR2 IBF2 side A 101A 7AA6 or 101A 7BA6 BPR3 IBF3 side A 101B 7A56 or 1...

Page 225: ...procedures for Integrated Battery Feature IBF on page 867 v The cable between the BPR and the IBF referenced in the error code that brought you to this MAP After each FRU is exchanged is the error cod...

Page 226: ...he cable between the BPR and the IBF referenced in the error code that brought you to this MAP After each FRU is exchanged is the error code that sent you to this MAP still reported NO The problem has...

Page 227: ...positions with books or fillers and go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1527 3 Step 1527 3 Are the air filt...

Page 228: ...Step 1527 5 Call your next level of support 212 Eserver pSeries 690 Service Guide...

Page 229: ...on U1 18 P1 C1 Follow all steps in the removal and replacement procedures for MCM Module Processor and Pass Through Modules on page 879 2 The processor MCM module 3 at location U1 18 P1 C2 if present...

Page 230: ...the removal and replacement procedures for Bulk Power Regulator BPR on page 860 2 BPR 2 that is connected to the IBF not referenced in the error code that brought you to this MAP Follow all steps in...

Page 231: ...ty voltage check out OK NO The customer must restore utility voltage This ends the procedure YES Exchange the power cord and go to Step 1529 5 Step 1529 5 Press the service complete button Is error co...

Page 232: ...Are all the readings greater than 180 V ac NO Go to Step 152a 4 on page 217 YES Exchange the following FRUs one at a time 1 BPR 1 that is connected to the BPA side referenced in the error code that br...

Page 233: ...d now NO Defer this repair until the customer s utility can check the line voltage This ends the procedure YES Go to Step 152a 5 Step 152a 5 Does the customer utility voltage check out OK NO The custo...

Page 234: ...nt v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3 at location U1 18 P1 M6 Step 152b 5 Turn on the power Step 15...

Page 235: ...e Bus Systems No Go to Step 152b 8 on page 218 Step 152b 12 Turn off the power Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152b 13 Are all amber logic power LEDs...

Page 236: ...l amber logic power LEDs of all installed processor subsystem DCAs are off Step 152b 18 Reinsert one of the books that is pulled out and listed in step Step 152b 14 on page 219 220 Eserver pSeries 690...

Page 237: ...its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152b 18 on page 220 Step 152b 22 Turn off the...

Page 238: ...his ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 1...

Page 239: ...o its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152b 37 Turn off the power Make sure all amber logic...

Page 240: ...5 No The system backplane was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information...

Page 241: ...t v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3 at location U1 18 P1 M6 Step 152c 5 Turn on the power Step 152...

Page 242: ...on page 225 Step 152c 12 Turn off the power Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152c 13 Are all amber logic power LEDs of all installed processor subsyste...

Page 243: ...s changed This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No G...

Page 244: ...2c 1 on page 225 Yes The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver...

Page 245: ...Step 152c 1 on page 225 Yes Go to Step 152c 37 No The book just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS...

Page 246: ...ule at location U1 18 P1 C12 v L3 module at location U1 18 P1 C13 v L3 module at location U1 18 P1 C14 v L3 module at location U1 18 P1 C15 v L3 module at location U1 18 P1 C16 v L3 module at location...

Page 247: ...ation for Multiple Bus Systems No Go to Step 152c 45 on page 230 Step 152c 50 Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152c 51 Are all amber logic power LEDs o...

Page 248: ...Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 152c 56 Has the system backplane been replaced Yes Call for support No Go to Step 152c 52 on page 231 232 Es...

Page 249: ...52d 4 Pull out the following books about 25 mm 1 inch if present v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3...

Page 250: ...inserted Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information fo...

Page 251: ...tem stop with the same error code as recorded in Step 152d 1 on page 233 Yes The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go...

Page 252: ...book at location U1 18 P1 H1 v Capacitor book at location U1 18 P1 V3 v Capacitor book at location U1 18 P1 V7 Step 152d 25 Turn on the power Step 152d 26 Did the system stop with the same error code...

Page 253: ...ir Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152d 28 on page 236 Step 152d 32 Turn off the power Examine the amber logic power LEDs of a...

Page 254: ...ll installed processor subsystem DCAs are off Step 152d 38 Remove the new book that was just installed in Step 152d 34 on page 237 and reinstall the original book Step 152d 39 Have all the books liste...

Page 255: ...L3 module at location U1 18 P1 C14 v L3 module at location U1 18 P1 C15 v L3 module at location U1 18 P1 C16 v L3 module at location U1 18 P1 C17 v L3 module at location U1 18 P1 C18 v L3 module at lo...

Page 256: ...ltiple Bus Systems No Go to Step 152d 45 on page 239 Step 152d 50 Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152d 51 Are all amber logic power LEDs of all instal...

Page 257: ...sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 152d 56 Has the system backplane been replaced Yes Call for support No Go to Step 152d 52 on page 240 Chapter 3...

Page 258: ...e following books about 25 mm 1 inch if present v Capacitor book at location U1 18 P1 V3 v Capacitor book at location U1 18 P1 V7 Step 152e 5 Turn on the power Step 152e 6 Did the system stop with the...

Page 259: ...0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152e 8 on page 242 Step 152e 12 Turn off the power Examine the amber logic power L...

Page 260: ...tep 152e 14 on page 243 Step 152e 20 Turn off the power Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152e 21 Are all amber logic power LEDs of all installed proces...

Page 261: ...is removed and listed in Step 152e 22 on page 244 Step 152e 27 Turn on the power Step 152e 28 Did the system stop with the same error code as recorded in Step 152e 1 on page 242 Yes The module just r...

Page 262: ...2e 34 Did the system stop with the same error code as recorded in Step 152e 1 on page 242 Yes Go to Step 152e 35 No The system backplane was defective This ends the procedure Return the system to its...

Page 263: ...1 inch if present v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3 at location U1 18 P1 M6 Step 152f 5 Turn on th...

Page 264: ...he system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152f 8 on page 247 Step 152f 12...

Page 265: ...The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic I...

Page 266: ...1 No Go to Step 152f 27 Step 152f 27 The book just removed is defective Turn off the power Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 152f 28 Reinsert...

Page 267: ...t one at a time and in the order listed v Primary I O book at location U1 18 P1 H2 v DCA 1 RH at location U1 18 P1 V1 v DCA 2 RH at location U1 18 P1 V2 v DCA 3 RH at location U1 18 P1 V4 v DCA 4 RH a...

Page 268: ...c power LEDs of all installed processor subsystem DCAs off Yes Go to Step 152f 42 No Call for support Step 152f 42 Remove the system clock card at location U1 18 P1 X5 Step 152f 43 Turn on the power S...

Page 269: ...stic Information for Multiple Bus Systems No Go to Step 152f 45 on page 252 Step 152f 50 Examine the amber logic power LEDs of all installed processor subsystem DCAs Step 152f 51 Are all amber logic p...

Page 270: ...Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 152f 56 Has the system backplane been replaced Yes Call for support No Go to Step 152f 52 on page 253 254 Es...

Page 271: ...ch if present v Memory book 0 at location U1 18 P1 M2 v Memory book 1 at location U1 18 P1 M3 v Memory book 2 at location U1 18 P1 M7 v Memory book 3 at location U1 18 P1 M6 Step 152g 5 Turn on the po...

Page 272: ...s original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152g 8 on page 255 Step 152g 12 Turn off the po...

Page 273: ...The book just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic I...

Page 274: ...152g 32 on page 259 No Go to Step 152g 27 Step 152g 27 One of the books just removed is defective Turn off the power Make sure all amber logic power LEDs of all installed processor subsystem DCAs are...

Page 275: ...Call for support Step 152g 34 Replace the book in the following list if present one at a time and in the order listed v Primary I O book at location U1 18 P1 H2 v DCA 1 RH at U1 18 P1 V1 v DCA 2 RH a...

Page 276: ...fore replacing the system backplane call for support Replace the system backplane at location U1 18 P1 Step 152g 43 Turn on the power Step 152g 44 Did the system stop with the same error code as recor...

Page 277: ...y 23 I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152h 3 Turn off the power Examine the...

Page 278: ...0 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152h 12 Step 152h 12 Have all the cards listed in Step 152h 5 on page 261 been reinse...

Page 279: ...t removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152h 19 Reinsert one of the cards that is removed and listed in Step 152h...

Page 280: ...tep 152h 25 No Call for support Step 152h 25 Remove the following adapter cards if present from the I O subsystem record the adapter locations v Adapter card at P2 I1 v Adapter card at P2 I2 v Adapter...

Page 281: ...the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152h 29 on...

Page 282: ...2h 1 on page 261 Yes The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver...

Page 283: ...ocedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152h 48 Turn off the powe...

Page 284: ...ded in Step 152h 1 on page 261 Yes Go to Step 152h 56 No The part just replaced is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Ch...

Page 285: ...I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152i 3 Turn off the power Examine the gre...

Page 286: ...0 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152i 12 Step 152i 12 Have all the cards listed in Step 152i 5 on page 269 been reinse...

Page 287: ...t removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152i 19 Reinsert one of the cards that is removed and listed in Step 152i...

Page 288: ...h I O subsystem DCAs Step 152i 24 Are all the green power good out LEDs of both I O subsystem DCAs off Yes Go to Step 152i 25 No Call for support Step 152i 25 Remove the following adapter cards if pre...

Page 289: ...52i 32 Step 152i 32 Have all the cards listed in Step 152i 25 on page 272 been reinserted Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to MAP...

Page 290: ...2i 1 on page 269 Yes The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver...

Page 291: ...48 One of the DASDs just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152i 49 Reinsert one of the DASD 4 packs that is r...

Page 292: ...t Step 152i 55 Replace the books in the following list one at a time and in the order listed v DCA 1 at V1 v DCA 2 at V2 Step 152i 56 Turn on the power Step 152i 57 Did the system stop with the same e...

Page 293: ...at P1 v I O subsystem backplane at P2 Step 152i 64 Turn on the power Step 152i 65 Did the system stop with the same error code as recorded in Step 152i 1 on page 269 Yes Go to Step 152i 66 No The car...

Page 294: ...y 23 I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152j 3 Turn off the power Examine the...

Page 295: ...pair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152j 12 Step 152j 12 Have all the cards listed in Step 152j 5 on page 278 been reinserted...

Page 296: ...just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152j 19 Reinsert one of the cards that is removed and listed in Step 1...

Page 297: ...152j 25 No Call for support Step 152j 25 Remove the following adapter cards if present from the I O subsystem Record the adapter locations v Adapter card at P2 I1 v Adapter card at P2 I2 v Adapter car...

Page 298: ...re Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152j 29 on page 281 S...

Page 299: ...s The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic...

Page 300: ...e procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152j 48 Turn off the...

Page 301: ...in Step 152j 1 on page 278 Yes Go to Step 152j 56 No The part just replaced is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checko...

Page 302: ...yy 23 I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152k 3 Turn off the power Examine th...

Page 303: ...pair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152k 12 Step 152k 12 Have all the cards listed in Step 152k 5 on page 286 been reinserted...

Page 304: ...just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152k 19 Reinsert one of the cards that is removed and listed in Step 1...

Page 305: ...for support Step 152k 25 Remove the following adapter cards if present from the I O subsystem Record the adapter locations v Adapter card at P2 I1 v Adapter card at P2 I2 v Adapter card at P2 I3 v Ada...

Page 306: ...d Eserver pSeries Diagnostic Information for Multiple Bus Systems No Go to Step 152k 29 on page 289 Step 152k 33 Turn off the power Examine the green power good out LEDs of both I O subsystem DCAs Ste...

Page 307: ...s Systems No Go to Step 152k 42 Step 152k 42 Have all the cards listed in Step 152k 35 on page 290 been reinserted Yes The symptom has changed This ends the procedure Return the system to its original...

Page 308: ...age 286 Yes One of the DASD in the DASD 4 pack just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS...

Page 309: ...Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152k 58 Turn off the power Make sure all the green power good out LEDs of both I O subsystem DC...

Page 310: ...p 152k 66 No The card just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic I...

Page 311: ...I O subsystem number is 4 location is U2 9 v If yy 24 I O subsystem number is 7 location is U2 13 v If yy 25 I O subsystem number is 8 location is U2 19 Step 152l 3 Turn off the power Examine the gre...

Page 312: ...Step 152l 12 Step 152l 12 Have all the cards listed in Step 152l 5 on page 295 been reinserted Yes The symptom has changed This ends the procedure Return the system to its original configuration Go to...

Page 313: ...on page 295 Yes The card just reinserted is defective Replace it This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSer...

Page 314: ...n page 299 No Go to Step 152l 28 Step 152l 28 One of the cards just removed is defective Turn off the power Make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152l 29...

Page 315: ...for support Step 152l 35 Remove the following adapter cards if present from the I O subsystem Record the adapter locations v Adapter card at P2 I6 v Adapter card at P2 I7 v Adapter card at P2 I8 v Ada...

Page 316: ...on for Multiple Bus Systems No Go to Step 152l 39 on page 299 Step 152l 43 Turn off the power Examine the green power good out LEDs of both I O subsystem DCAs Step 152l 44 Are all the green power good...

Page 317: ...he parts in the following list one at a time and in the order listed v I O subsystem backplane at P1 v I O subsystem backplane at P2 Step 152l 54 Turn on the power Step 152l 55 Did the system stop wit...

Page 318: ...ign For example the service guide for error code 101A x125 lists the location codes U1 35 P1 X3 Q1 and U1 9 V1 Q2 From the error code you are working on the A front side From the location codes the FR...

Page 319: ...1 No Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 152m 10 Press the white serv...

Page 320: ...ystem DCAs Also examine the green power good out LEDs of all installed I O subsystem DCAs Step 152m 19 Are all amber logic power LEDs of all installed processor subsystem DCAs and all green logic powe...

Page 321: ...age 302 of the form 101A xxxx or 101B xxxx Yes Go to Step 152m 12 on page 303 No All system partitions must be shut down and the system must be powered off to correct the power cabling Schedule noncon...

Page 322: ...U2 19 Step 152n 3 Examine the last 2 characters of the error code recorded in Step 152n 1 and use the following list to determine which DASD backplane to service v If the last 2 characters of the err...

Page 323: ...d out LEDs of all installed I O subsystem DCAs are off Step 152n 10 Reinstall one of the DASD removed in Step 152n 6 Step 152n 11 Turn on the power Step 152n 12 Did the error code recorded in Step 152...

Page 324: ...Systems Step 152n 18 Turn off the power then make sure all the green power good out LEDs of both I O subsystem DCAs are off Step 152n 19 Remove the new card that was just installed in Step 152n 15 an...

Page 325: ...2 Yes Call for support No The book just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries...

Page 326: ...e any MCM or L3 module stop read and understand the following procedures MCM Module Processor and Pass Through Modules on page 879 and L3 Cache Modules on page 898 406x 0EB0 Go to MAP 1541 JTAG Proble...

Page 327: ...MCM Module Processor and Pass Through Modules on page 879 and L3 Cache Modules on page 898 E101 E102 E10A E10B E111 E120 E121 E122 E130 E131 E132 E133 E134 E135 E138 E139 E13A E149 E14C E191 E19A E19B...

Page 328: ...18 P1 C20 v L3 module at U1 18 P1 C9 v L3 module at U1 18 P1 C10 v L3 module at U1 18 P1 C6 v L3 module at U1 18 P1 C12 v L3 module at U1 18 P1 C13 v L3 module at U1 18 P1 C7 v L3 module at U1 18 P1...

Page 329: ...1 18 P1 M1 Step 1541 5 Is are the location code s recorded in Step 1541 1 on page 312 also listed in Step 1541 4 Yes Go to Step 1541 25 on page 316 No Go to Step 1541 6 Step 1541 6 Check the following...

Page 330: ...p 1541 1 on page 312 Yes Go to Step 1541 13 No This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Info...

Page 331: ...8 P1 H2 v L3 module at location U1 18 P1 C5 if not recorded in Step 1541 1 on page 312 v L3 module at location U1 18 P1 C11 if not recorded in Step 1541 1 on page 312 v L3 module at location U1 18 P1...

Page 332: ...all installed processor subsystem DCAs off Yes Go to Step 1541 27 No Call for support Step 1541 27 Replace the following books if present one at a time v First location code item recorded if any in S...

Page 333: ...33 No Call for support Step 1541 33 Replace the following books if present one at a time v First location code item recorded in Step 1541 1 on page 312 v Second location code item recorded if any in S...

Page 334: ...er logic power LEDs of all installed processor subsystem DCAs Step 1541 39 Are all the amber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1541 40 No Call for support S...

Page 335: ...43 Turn off the power Make sure the amber logic power LEDs of all installed processor subsystem DCAs are off Step 1541 44 Call for support This ends the procedure Chapter 3 Maintenance Analysis Proce...

Page 336: ...can disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them easily The following table lists the settings...

Page 337: ...you are prompted to do so Is the Please define system console screen displayed NO Go to Step 1542 3 YES Go to Step 1542 4 on page 322 Step 1542 3 The system is unable to boot standalone diagnostics C...

Page 338: ...different symptom NO Go to step number 6 below YES Go to Entry MAP on page 151 Use the new symptom 6 Record any devices missing from the list of all adapters and devices Continue with this MAP When yo...

Page 339: ...n primary I O book U1 18 P1 H2 Q1 is connected to I O subsystem 1 left I O port connector 0 U1 9 P1 Q2 7 Verify that I O subsystem 1 left I O port connector 1 U1 9 P1 Q1 is connected to I O subsystem...

Page 340: ...attached 6 Disconnect cable at processor subsystem RIO port B1 on primary I O book U1 18 P1 H2 Q4 if cable attached 7 Unplug the secondary I O book U1 18 P1 H3 if present and carefully pull it approx...

Page 341: ...have not already done so set the service processor settings with the instructions in step 5 on page 320 Then return here and continue 3 Exit the service processor menus and disconnect the power cable...

Page 342: ...Remove all adapters from slots 1 2 3 4 and 5 location codes Ux y P1 I1 through I5 from the left side of the I O subsystem that are not attached to the boot device 3 Label and record the location of a...

Page 343: ...s listed NO Go to Step 1542 11 on page 326 YES Go to Step 1542 17 on page 328 Step 1542 15 1 If it is not already off turn off the power 2 Remove all adapters from slots 1 2 3 4 and 5 location codes U...

Page 344: ...s or devices that was removed or disconnected from the I O subsystem 1 Turn off the power 2 Reinstall one adapter or device that was removed Use the original adapter cards in their original slots when...

Page 345: ...000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 3 Check that all attached devices and adapters are listed Did the Please define the System C...

Page 346: ...6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 if necessary 9 Check that all attached devices and adapters are listed Did the Please define the System...

Page 347: ...Are there any I O subsystems left to connect to the processor subsystem NO Reconfigure the system to its original condition Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnosti...

Page 348: ...9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and adapte...

Page 349: ...ocessor subsystem RIO port C0 on secondary I O book U1 18 P1 H3 Q8 is connected to I O subsystem 3 left I O port connector 0 U1 1 P1 Q2 14 Verify that I O subsystem 3 left I O port connector 1 U1 1 P1...

Page 350: ...m CD 9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and ad...

Page 351: ...CD 9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and ada...

Page 352: ...from CD 9 If the Please define the System Console screen is displayed follow directions to select the system console 10 Use the Display Configuration and Resource List to list all attached devices and...

Page 353: ...rt connector 1 U2 13 P1 Q1 is connected to I O subsystem 7 right I O port connector 0 U2 13 P2 Q2 11 Turn on the power to boot standalone diagnostics from CD 12 If the Please define the System Console...

Page 354: ...the system console 10 Use the Display Configuration and Resource List to list all attached devices and adapters refer to the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems...

Page 355: ...1 18 P1 C4 v MCM module 1 at U1 18 P1 C3 v MCM module 3 at U1 18 P1 C2 v System clock card at location U1 18 P1 X5 Replace the following books and modules if present one at a time 1 Passthru module at...

Page 356: ...em DCAs Step 1543 10 Are all amber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1543 11 No Call for support Step 1543 11 Attention Before replacing the system backplan...

Page 357: ...Step 1543 15 Call for support This ends the procedure Chapter 3 Maintenance Analysis Procedures 341...

Page 358: ...M7 v Memory book 3 at U1 18 P1 M6 v L3 module at U1 18 P1 C6 v L3 module at U1 18 P1 C7 v L3 module at U1 18 P1 C10 v L3 module at U1 18 P1 C11 v L3 module at U1 18 P1 C14 v L3 module at U1 18 P1 C15...

Page 359: ...ne call for support Replace the system backplane at U1 18 P1 Step 1544 12 Turn on the power Step 1544 13 Did the system stop with the same error code as recorded in Step 1544 1 on page 342 Yes Go to S...

Page 360: ...for support You may be asked to replace one or more of the following books and modules v Memory book 4 at U1 18 P1 M4 v Memory book 5 at U1 18 P1 M8 v Memory book 6 at U1 18 P1 M5 v Memory book 7 at...

Page 361: ...bsystem DCAs Step 1545 10 Are all amber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1545 11 No Call for support Step 1545 11 Attention Before replacing the system bac...

Page 362: ...Step 1545 15 Call for support This ends the procedure 346 Eserver pSeries 690 Service Guide...

Page 363: ...k 4 at U1 18 P1 M4 if not recorded in Step 1546 1 v Memory book 5 at U1 18 P1 M8 if not recorded in Step 1546 1 v Memory book 6 at U1 18 P1 M5 if not recorded in Step 1546 1 v Memory book 7 at U1 18 P...

Page 364: ...r subsystem DCAs Step 1546 10 Are all amber logic power LEDs of all installed processor subsystem DCAs off Yes Go to Step 1546 11 No Call for support Step 1546 11 Attention Before replacing the system...

Page 365: ...Step 1546 15 Call for support This ends the procedure Chapter 3 Maintenance Analysis Procedures 349...

Page 366: ...t U1 18 P1 H1 Step 1547 5 Turn on the power Step 1547 6 Did the system stop with the same error code as recorded in Step 1547 1 Yes Go to Step 1547 7 No The book just replaced was defective This ends...

Page 367: ...n page 350 Yes Go to Step 1547 14 No The part just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eser...

Page 368: ...f not recorded in Step 1548 1 v Passthru module at U1 18 P1 C3 if not recorded in Step 1548 1 v MCM module 0 at U1 18 P1 C1 if not recorded in Step 1548 1 v Memory book 2 at U1 18 P1 M7 if not recorde...

Page 369: ...iagnostic Information for Multiple Bus Systems Step 1548 7 Have all the books or modules listed in Step 1548 4 on page 352 been replaced Yes Go to Step 1548 8 No Go to Step 1548 2 on page 352 Step 154...

Page 370: ...s ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1548 14 Turn...

Page 371: ...ror code that sent you to this MAP to determine your next step Error Code Action 406x 0EB1 Go to Step 1549 5 on page 356 406x 0EB2 Go to Step 1549 9 on page 357 406x 0EB3 Go to Step 1549 13 on page 35...

Page 372: ...1 on page 355 v MCM module 2 at U1 18 P1 C4 if not recorded in Step 1549 1 on page 355 v MCM module 1 at U1 18 P1 C3 if not recorded in Step 1549 1 on page 355 v MCM module 3 at U1 18 P1 C2 if not rec...

Page 373: ...on page 355 v L3 module at U1 18 P1 C12 if not recorded in Step 1549 1 on page 355 v L3 module at U1 18 P1 C13 if not recorded in Step 1549 1 on page 355 v L3 module at U1 18 P1 C14 if not recorded i...

Page 374: ...Return the system to its original configuration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Yes Go to Step 1549 16 Step 1549 16 Ha...

Page 375: ...ny in Step 1549 1 on page 355 v Third location code item recorded if any in Step 1549 1 on page 355 v Memory book 4 at U1 18 P1 M4 if not recorded in Step 1549 1 on page 355 v Memory book 5 at U1 18 P...

Page 376: ...ration Go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Yes Go to Step 1549 28 Step 1549 28 Have all the books or modules listed in Ste...

Page 377: ...recorded if any in Step 1549 1 on page 355 v Second location code item recorded if any in Step 1549 1 on page 355 v Third location code item recorded if any in Step 1549 1 on page 355 Step 1549 34 Tu...

Page 378: ...the same error code as recorded in Step 1549 1 on page 355 No The part just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checko...

Page 379: ...ge 367 B1xx 4645 Go to Step 154A 9 on page 364 B1xx 4648 406x 0001 406x 0002 406x 000A 406x 000B 406x 000C 406x 000D Go to Step 154A 5 Step 154A 5 Replace the following books and modules if present on...

Page 380: ...location code item recorded if any in Step 154A 1 on page 363 v Second location code item recorded if any in Step 154A 1 on page 363 v Primary I O Book at U1 18 P1 H2 if not recorded in Step 154A 1 o...

Page 381: ...Step 154A 14 Turn off the power Chapter 3 Maintenance Analysis Procedures 365...

Page 382: ...er Step 154A 19 Did the system stop with the same error code as recorded in Step 154A 1 on page 363 No The book or module just replaced was defective This ends the procedure Return the system to its o...

Page 383: ...v Component on which you are trying to turn on the identify LED at the location you selected Step 154A 24 Turn on the power Step 154A 25 Did the system stop with the same error code as recorded in St...

Page 384: ...odules in the following list call for support v First location code item recorded if any in Step 154B 1 v Second location code item recorded if any in Step 154B 1 v Third location code item recorded i...

Page 385: ...the amber logic power LEDs of all installed processor subsystem DCAs Step 154B 10 Are all amber logic power LEDs of all installed processor subsystem DCAs off No Call for support Yes Go to Step 154A...

Page 386: ...154B 14 Turn off the power Make sure all amber logic power LEDs of all installed processor subsystem DCAs are off Step 154B 15 Call for support This ends the procedure 370 Eserver pSeries 690 Service...

Page 387: ...irmware initialization On a full system partition at phase 3 a system processor takes over control and continues initializing partition resources During this phase checkpoints in the form Exxx are dis...

Page 388: ...hase Note The following table lists the major checkpoints only Phase Checkpoints on Operator Panel or HMC Time in Phase minutes Major Contributors to Time in Phase Phase 1 8xxx OK Approx 1 Phase 2 9xx...

Page 389: ...EFFF not listed in the checkpoint tables v A four digit code is in the checkpoint tables but does not contain a repair action or FRU listing v All of the FRUs listed in the repair action have been re...

Page 390: ...B Initialize and test ISA hub chip See note 1 on page 379 801C Initialize and test SUPER I O chip See note 1 on page 379 801F Initialize diskette verify VDASD and start operational loader See note 1 o...

Page 391: ...on page 379 9060 Checking configuring modem on serial port 0 See note 4 on page 379 9061 Checking configuring modem on serial port 1 See note 4 on page 379 906A Create mailbox processing thread See n...

Page 392: ...See note 1 on page 379 9119 Waiting for VPD collection to complete See note 1 on page 379 911E Message passing waiting See note 1 on page 379 911F Message passing starting See note 1 on page 379 9184...

Page 393: ...2 IPL diagnostic L3 cache march test See note 2 on page 379 9503 IPL diagnostic L3 connections test See note 2 on page 379 9504 IPL diagnostic L2 cache march test See note 2 on page 379 9505 IPL diagn...

Page 394: ...s this checkpoint has been in the operator panel for at least 15 minutes with no indication of activity Attention Do not remove power from the system or reset the service processor during a firmware u...

Page 395: ...problem call service support 2 If the system fails to progress after this checkpoint is put in the operator display do the following a Activate the service processor pinhole reset switch on the system...

Page 396: ...update that fixes the problem c If there is not or the update does not fix the problem replace the following FRUs one at a time in the following order 1 Modem cable 2 Modem d If this procedure does n...

Page 397: ...e 310 E105 Transfer control to Operating System normal boot See Boot Problems on page 411 E10A Load RTAS device tree Go to MAP 1540 Problem Isolation Procedures on page 310 E10B Set RTAS device proper...

Page 398: ...replace the I O backplane in which the adapter is plugged If no location code is specified go to MAP 1542 I O Problem Isolation on page 320 E152 Probing for adapter FCODE evaluate if present Follow th...

Page 399: ...n page 411 E17B Processor clock speed measurement Call service support E183 Service Processor POST 1 Replace the service processor location U1 18 P1 H2 2 Go to MAP 1541 JTAG Problem Isolation on page...

Page 400: ...ion Procedures on page 310 E1A9 System booting to SMS menus Go to MAP 1540 Problem Isolation Procedures on page 310 E1AA System NVRAM settings during boot Go to MAP 1540 Problem Isolation Procedures o...

Page 401: ...rocessor is in the primary I O book at the U1 18 P1 H2 location Take the appropriate actions based on the error codes that are found E1B3 XON received This checkpoint will flash by too quickly to be s...

Page 402: ...ination procedures for the terminal Note Terminal setting should be v 9600 baud v no parity v 8 data bits v 1 stop bit E1F0 Start O B E Go to MAP 1540 Problem Isolation Procedures on page 310 E1F1 Beg...

Page 403: ...layed Go to MAP 1542 I O Problem Isolation on page 320 E1FD The operator panel alternates between the code E1FD and another Exxx code where Exxx is the point at which the error occurred 1 If a locatio...

Page 404: ...1542 I O Problem Isolation on page 320 E505 Enable the time base for all RIO hubs 1 Check for system firmware updates 2 Replace the I O book specified by the location code 3 Go to MAP 1542 I O Problem...

Page 405: ...chitecture registers 1 Check for system firmware updates 2 Replace the I O book specified by the location code 3 Go to MAP 1542 I O Problem Isolation on page 320 E521 Set up interrupts for the current...

Page 406: ...r system firmware updates 2 Replace the I O book specified by the location code 3 Go to MAP 1542 I O Problem Isolation on page 320 E528 Begin search for the next available I O drawer from a current RI...

Page 407: ...subsystem backplane specified by the location code or the I O subsystem backplane that the RIO cables in step 1 are attached to E52A Search for the next available I O drawer from a current RIO port 1...

Page 408: ...guration of the RIO hub 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 320 E530 Checking I O hub ports on current I O hub 1 Check for system firmware updates 2 Go t...

Page 409: ...ation code 3 Replace the I O book that the failing I O subsystem is attached to U1 18 P1 Hx 4 If the location code associated with this checkpoint specifies a PCI adapter card replace the adapter card...

Page 410: ...ckpoint specifies a PCI adapter card replace the adapter card E53A Set up the RIO port speed of the exit port of the I O subsystem connected to the RIO hub port 1 Replace the RIO cable specified by th...

Page 411: ...ckplane that the I O cable in step 1 is attached to E545 Set up the device routing address for this new node ID 1 Replace the I O cable specified by the location code 2 If the location code associated...

Page 412: ...If the location code specifies an I O subsystem or its RIO interface check the RIO cables going into and out of the I O subsystem 2 Replace the RIO cables specified by the location code If the locatio...

Page 413: ...dapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E553 Set up the I O interface chip base address 1 Replace the I O cable specified...

Page 414: ...the I O subsystem 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 320 E561 Set up I O interface chip registers 1 Replace the I O cable specified by the location cod...

Page 415: ...pecifies a PCI adapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E567 Set up I O interface chip registers 1 Replace the I O cable...

Page 416: ...pecifies a PCI adapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E56D Identify devices on current bus 1 Replace the I O cable spec...

Page 417: ...ation code associated with this checkpoint specifies a PCI adapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E57F End of I O inter...

Page 418: ...ifies a PCI adapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E585 Valid function of current EADS detected 1 Replace the I O cable...

Page 419: ...a PCI adapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E58B Set up EADS function registers 1 Replace the I O cable specified by...

Page 420: ...a PCI adapter card replace the adapter card 3 Replace the I O subsystem backplane that the I O cable in step 1 is attached to E591 Set up EADS function registers 1 Replace the I O cable specified by t...

Page 421: ...3 Replace the I O subsystem planar to which the RIO cable in Step 1 is attached E59E End of walking bus of current EADS 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on p...

Page 422: ...1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on page 320 E5EF End of low level firmware 1 Replace the I O drawer subsystem backplane specified by the location code 2 Powe...

Page 423: ...system firmware updates 2 Call for support E706 Create RIO extender card VPD 1 Check for system firmware updates 2 Call for support E707 Create system VPD 1 Check for system firmware updates 2 Call fo...

Page 424: ...ace the primary I O book Location U1 18 P1 H2 3 Call service support E845 Initializing interface sensor access 1 Check for system firmware updates 2 Call service support E846 Initializing interface se...

Page 425: ...AS logs interface 1 Check for system firmware updates 2 Call service support E871 Initializing RTAS EEH handling interface 1 Check for system firmware updates 2 Go to MAP 1542 I O Problem Isolation on...

Page 426: ...ice support E900 The system firmware is in the recoverable non maskable interrupt code Go to MAP 1540 Problem Isolation Procedures on page 310 E901 The system firmware is in the recoverable non maskab...

Page 427: ...that a CD ROM drive is connected to the system or that the diagnostics can be run from a NIM Network Installation Management server 1 Look at the service action event error log in the Service Focal Po...

Page 428: ...diagnostics If devices are moved between partitions both partitions must be rebooted For more information see Standalone Diagnostic Operation on page 778 If standalone diagnostics boot successfully a...

Page 429: ...ngs as detailed in Running Standalone Diagnostics from a Network Installation Management NIM Server on page 780 c Follow the procedure outlined in step 3 on page 412 5 Go to MAP 1542 I O Problem Isola...

Page 430: ...414 Eserver pSeries 690 Service Guide...

Page 431: ...ng A slow mode boot may yield a new 8 character error code on the operator panel or new errors in the service processor error log If a new error code is reported record it for use in subsequent steps...

Page 432: ...error code in the service processor error log observe the time stamps and look for a group of failures that happened within minutes prior to this error code In this group start at the error code with...

Page 433: ...n be updated In addition the operating system configuration of the network controller may need to be changed in order to enable system startup Also check to ensure that any client or server that acces...

Page 434: ...rvice processor error log a Is the system still powered on NO Go to step2 below YES Ask the customer if the system can be powered off then go to step 1b b Can the system be powered off NO Go to step3...

Page 435: ...g entry Find the value of word 13 For detailed instructions on finding word 13 in a AIX error log entry refer to the actions under error code B1xx 4699 in this service guide Is the value of word 13 C0...

Page 436: ...is is the first error code that caused the failure as described in Confirming Initial Error Code on page 416 3 Did you come to this step from step 2 NO Go to Common Firmware Error Codes on page 750 wi...

Page 437: ...power to the primary I O book Locations U1 18 P1 V1 U1 18 P1 V2 0000 1112 At power off failure of power good signal from power supply 1 Primary I O backplane Location U1 18 P1 H2 2 DCAs providing powe...

Page 438: ...the power subsystem Call service support 1011 00AC Last power down was the result of loss of AC Informational message 1011 00CA Thermal calibration in progress Has this code been displayed longer than...

Page 439: ...18 P1 H2 1011 34A2 SPCN Primary I O book Location U1 18 P1 H2 1011 8400 VPD Configuration Primary I O book Location U1 18 P1 H2 1011 8401 VPD access problem 1 System VPD module Location U1 17 L1 N1 2...

Page 440: ...type to correct value See Change I O Type on page 799 2 Primary I O book Location U1 18 P1 H2 1011 840F SPCN Configuration mismatch 1 Set I O type to correct value See Change I O Type on page 799 2 P...

Page 441: ...O book Location U1 18 P1 H2 1011 8440 SPCN configuration mismatch 1 Set I O type to correct value See Change I O Type on page 799 2 Primary I O book Location U1 18 P1 H2 1011 8441 SPCN configuration...

Page 442: ...P1 H2 1011 8711 BPC B communication failure 1 Go to MAP 1525 There Is a 350 Volt Bulk Failure on page 205 2 BPC B cable to primary I O book Location U1 18 P1 H2 Q9 3 BPC B controller Location U1 35 P...

Page 443: ...uration Informational message 1011 xxxx SPCN configuration error 1 Set I O type to correct value See Change I O Type on page 799 2 Primary I O book Location U1 18 P1 H2 1014 1B17 Problem with fan 1 in...

Page 444: ...1 Location U1 9 V1 2 Fans 1 and 3 Location U1 9 F1 and U1 9 F3 1014 7127 Problem with fan 2 and fan 4 in first I O subsystem in primary rack 1 DCA 2 Location U1 9 V2 2 Fans 2 and 4 Location U1 9 F2 a...

Page 445: ...age 854 At any point after the service processor comes up to standby indicated by OK in the operator panel in the media drawer look at the service action event log in Service Focal Point on the HMC If...

Page 446: ...ere the failure is Examine the service processor error log If there are no other power related error codes in the time frame in which this code was generated in the service processor error log the FRU...

Page 447: ...14 xx81 First I O subsystem in primary rack DASD backplane 4 fault U1 9 P6 1014 xx83 Seeprom fault on DASD backplane 4 in first I O subsystem in primary rack U1 9 P6 1015 1B17 Problem with fan 1 in se...

Page 448: ...or overvoltage problem with 12 0V in second I O subsystem Go to MAP 1520 Power on page 194 1015 B054 Overcurrent or overvoltage problem with 12 0V in second I O subsystem Go to MAP 1520 Power on page...

Page 449: ...his is a recoverable error do the following 1 Power down the system by following the appropriate procedure in Powering Off and Powering On the System on page 854 2 After the system is shut down 350V d...

Page 450: ...ry rack DCA 1 U1 5 V1 1015 xx13 Seeprom fault on DCA 1 in second I O subsystem in primary rack U1 5 V1 1015 xx15 Second I O subsystem in primary rack DCA 1 cable fault Go to MAP 1520 Power on page 194...

Page 451: ...k 1 DCA 2 Location U1 1 V2 2 Fan 2 Location U1 1 F2 1016 1C06 Loss of airflow in third I O subsystem location U1 1 Go to MAP 1527 An Airflow Loss Has Been Detected on page 211 1016 6014 Overcurrent or...

Page 452: ...o to MAP 1520 Power on page 194 1016 B024 Overcurrent or overvoltage problem with 5 0V in third I O subsystem Go to MAP 1520 Power on page 194 1016 B034 Overcurrent or overvoltage problem with 2 5V in...

Page 453: ...reoccur no action is required If this error code reoccurs replace the I O planar location U1 1 P1 1016 CC46 Description Loss of pgood on an I O planar in the I O drawer at location U1 1 Action This er...

Page 454: ...ted with this error code if any should be replaced 1016 xx11 third I O subsystem in primary rack DCA 1 U1 1 V1 1016 xx13 Seeprom fault on DCA 1 in third I O subsystem in primary rack U1 1 V1 1016 xx15...

Page 455: ...7 Problem with fan 2 in fourth I O subsystem no IBF installed in primary rack 1 DCA 2 Location U1 13 V2 2 Fan 2 Location U1 13 F2 1017 1C06 Loss of airflow in fourth I O subsystem no IBF location U1 1...

Page 456: ...current or overvoltage problem with 3 3V in fourth I O subsystem no IBF Go to MAP 1520 Power on page 194 1017 B024 Overcurrent or overvoltage problem with 5 0V in fourth I O subsystem no IBF Go to MAP...

Page 457: ...on the HMC If this error code does not reoccur no action is required If this error code reoccurs replace the I O planar location U1 13 P1 1017 CC46 Description Loss of pgood on an I O planar in the I...

Page 458: ...failure is Examine the service processor error log If there are no other power related error codes in the time frame in which this code was generated in the service processor error log the FRU indicat...

Page 459: ...2 in fourth I O subsystem no IBF in primary rack U1 13 P2 1017 xx51 Fourth I O subsystem in primary rack DASD backplane 1 fault U1 13 P3 1017 xx53 Seeprom fault on DASD backplane 1 in fourth I O subsy...

Page 460: ...6 There Is An Integrated Battery Feature IBF Failure on page 208 101A 7A96 IBF 2A failure Go to MAP 1526 There Is An Integrated Battery Feature IBF Failure on page 208 101A 7AA6 IBF 3A failure Go to M...

Page 461: ...UPS 3 Call service support 101A D916 External UPS power restored informational message Informational message If a problem is suspected 1 Verify the cabling between the UPS and the BPCs 2 Refer to the...

Page 462: ...BPC A loss of ac power or phase missing Go to MAP 152a Loss of ac Power or Phase Missing on page 216 101A F906 BPC A loss of ac power or phase missing Go to MAP 152a Loss of ac Power or Phase Missing...

Page 463: ...ctly call service support 101A x115 Power cable fault Go to MAP 1520 Power on page 194 with these location codes U1 35 P1 X4 Q1 to U1 18 X1 Q1 101A x125 Power cable fault Go to MAP 1520 Power on page...

Page 464: ...Go to MAP 1520 Power on page 194 with these location codes U1 35 P1 X3 Q6 to U1 1 V2 Q2 101A x635 Power cable fault Go to MAP 1520 Power on page 194 with these location codes U1 35 P1 X2 Q6 to U2 9 V2...

Page 465: ...cable fault If there is no DCA in U1 18 P1 V8 go to MAP 1520 Power on page 194 with these location codes U1 35 P2 X2 Q10 to U2 19 V2 Q1 If there is a 6th DCA in U1 18 P1 V8 go to MAP 1520 Power on pag...

Page 466: ...plane A Location U1 35 P1 101A xx53 Seeprom VPD fault on BPR 1A U1 35 P1 V1 101A xx61 BPA A BPR 2 U1 35 P1 V2 101A xx62 BPC A to BPR 2 communications fault 1 BPR 2 Location U1 35 P1 V2 2 BPC A Locatio...

Page 467: ...e processor to hang Refer to Resetting the Service Processor on page 835 2 Call service support 101B 7A56 IBF failure Go to MAP 1526 There Is An Integrated Battery Feature IBF Failure on page 208 101B...

Page 468: ...766 Informational message about the IBF Informational message 101B D776 Informational message about the IBF Informational message 101B D816 External UPS bypass active informational message Information...

Page 469: ...rature Fault on page 213 101B E206 Ambient room temperature too high 1 The ambient room temperature has reached a warning level or a critical level Ask the customer to correct the room temperature pro...

Page 470: ...he B side of the BPE for cabling errors Correct and problems that are found 3 If both sides of the BPE are cabled correctly call service support 101B x115 Power cable fault Go to MAP 1520 Power on pag...

Page 471: ...cable fault Go to MAP 1520 Power on page 194 with these location codes U1 35 P2 X4 Q6 to U1 18 P1 V2 Q2 101B x625 Power cable fault Go to MAP 1520 Power on page 194 with these location codes U1 35 P2...

Page 472: ...n codes U1 35 P2 X3 Q10 to U1 18 P1 V6 Q2 101B xA35 Power cable fault If there is no DCA in U1 18 P1 V8 go to MAP 1520 Power on page 194 with these location codes U1 35 P1 X2 Q10 to U2 19 V2 Q2 If the...

Page 473: ...plane B Location U1 35 P2 101B xx53 Seeprom VPD fault on BPR 1B U1 35 P2 V1 101B xx61 BPA B BPR 2 U1 35 P2 V2 101B xx62 BPC B to BPR 2 communications fault 1 BPR 2 Location U1 35 P2 V2 2 BPC B Locatio...

Page 474: ...M at U1 18 P1 C3 is installed correctly onto the processor backplane 4 Call service support 101C 0FD6 MCM 2 running over temperature 1 Verify that the MCM at U1 18 P1 C4 is installed 2 Verify that the...

Page 475: ...er on page 194 101C 6134 Overcurrent or overvoltage problem with 1 5V in processor subsystem Go to MAP 1520 Power on page 194 101C 6144 Overcurrent or overvoltage problem with 3 3V in processor subsys...

Page 476: ...ckplane 4 Call service support 101C 7EE6 MCM 3 running over temperature 1 Verify that the MCM at U1 18 P1 C2 is installed 2 Verify that there are no airflow problems with the MCM at U1 18 P1 C2 or its...

Page 477: ...wer on page 194 101C B944 Overcurrent or overvoltage problem with 3 3V in processor subsystem oscillator Go to MAP 1520 Power on page 194 101C BD44 Overcurrent or overvoltage problem with 5 0V in proc...

Page 478: ...6 The power subsystem does not recognize the processor subsystem type or processor subsystem configuration Call service support 101C F516 An N 1 boundary DCA or fan has dropped to N mode status in the...

Page 479: ...erated in the service processor error log the FRU indicated with this error code if any should be replaced 101C F566 An N 1 boundary DCA or fan has dropped to N mode status in the processor subsystem...

Page 480: ...n processor subsystem DCA 1 U1 18 P1 V1 101C xx15 Processor subsystem DCA 1 cable fault Go to MAP 1520 Power on page 194 with these pairs of location codes 1 U1 18 P1 V1 Q1 and U1 35 P1 X4 Q5 2 U1 18...

Page 481: ...1 Q2 and U1 35 P2 X4 Q1 101C xx77 Fan fault on processor subsystem fan 1 1 Fan 1 controller Location U1 18 X1 2 Fan 1 Location U1 18 F1 101C xx81 Processor subsystem MDA 2 U1 18 X2 101C xx83 Seeprom V...

Page 482: ...ected on page 211 1021 6014 Overcurrent or overvoltage problem with 3 3V in 5th I O subsystem Go to MAP 1520 Power on page 194 1021 6024 Overcurrent or overvoltage problem with 5 0V in 5th I O subsyst...

Page 483: ...on page 194 1021 B044 Overcurrent or overvoltage problem with 12 0V in 5th I O subsystem Go to MAP 1520 Power on page 194 1021 B054 Overcurrent or overvoltage problem with 12 0V in 5th I O subsystem G...

Page 484: ...ble error do the following 1 Power down the system by following the appropriate procedure in Powering Off and Powering On the System on page 854 2 After the system is shut down 350V dc must be removed...

Page 485: ...irst I O subsystem in second rack DCA 1 U2 1 V1 1021 xx13 Seeprom fault on DCA 1 in first I O subsystem secondary rack U2 1 V1 1021 xx15 First I O subsystem in second rack DCA 1 cable fault Go to MAP...

Page 486: ...B27 Problem with fan 2 in second I O subsystem in second rack I O subsystem 6 1 DCA 2 Location U2 5 V2 2 Fan 2 Location U2 5 F2 1022 1C06 Loss of airflow in second I O subsystem in second rack I O sub...

Page 487: ...2 Fans 1 and 3 Location U2 5 F1 and U2 5 F3 1022 7127 Problem with fan 2 and fan 4 in second I O subsystem in second rack I O subsystem 6 1 DCA 2 Location U2 5 V2 2 Fans 2 and 4 Location U2 5 F2 and...

Page 488: ...4 is not present in the CEC frame use the UEPO switch to remove 350V dc from all of the drawers in the frame 3 Then boot the system by following the appropriate procedure in Powering Off and Powering...

Page 489: ...em in the secondary rack location U2 5 This is normally an informational message It should be accompanied by other error codes that more precisely indicate where the failure is Examine the service pro...

Page 490: ...system 6 U2 5 P3 1022 xx61 Second I O subsystem in secondary rack I O subsystem 6 DASD backplane 2 fault U2 5 P4 1022 xx63 Seeprom fault on DASD backplane 2 in second I O subsystem in secondary rack I...

Page 491: ...second rack Go to MAP 1520 Power on page 194 1023 6834 Overcurrent or overvoltage problem with 2 5V in fourth I O subsystem with IBF moves to second rack Go to MAP 1520 Power on page 194 1023 6844 Ov...

Page 492: ...o MAP 1520 Power on page 194 1023 B824 Overcurrent or overvoltage problem with 5 0V in fourth I O subsystem with IBF moves to second rack Go to MAP 1520 Power on page 194 1023 B834 Overcurrent or over...

Page 493: ...his is a recoverable error do the following 1 Power down the system by following the appropriate procedure in Powering Off and Powering On the System on page 854 2 After the system is shut down 350V d...

Page 494: ...ced 1023 xx11 Fourth I O subsystem moves to second rack with IBF DCA 1 U2 9 V1 1023 xx13 Seeprom fault on DCA 1 in fourth I O subsystem with IBF in secondary rack U2 9 V1 1023 xx15 Fourth I O subsyste...

Page 495: ...ck U2 9 P5 1023 xx81 Fourth I O subsystem with IBF in secondary rack DASD backplane 4 fault U2 9 P6 1023 xx83 Seeprom fault on DASD backplane 4 in fourth I O subsystem with IBF in secondary rack U2 9...

Page 496: ...nd rack I O subsystem 7 Location U2 13 Go to MAP 1520 Power on page 194 1024 6854 Overcurrent or overvoltage problem with 12 0V in third I O subsystem in second rack I O subsystem 7 Location U2 13 Go...

Page 497: ...ge problem with 5 0V in third I O subsystem in second rack I O subsystem 7 Location U2 13 Go to MAP 1520 Power on page 194 1024 B834 Overcurrent or overvoltage problem with 2 5V in third I O subsystem...

Page 498: ...the following 1 Power down the system by following the appropriate procedure in Powering Off and Powering On the System on page 854 2 After the system is shut down 350V dc must be removed from the DC...

Page 499: ...be replaced 1024 xx11 Third I O subsystem in second rack I O subsystem 7 DCA 1 U2 13 V1 1024 xx13 Seeprom fault on DCA 1 in third I O subsystem in second rack I O subsystem 7 U2 13 V1 1024 xx15 Third...

Page 500: ...em in second rack I O subsystem 7 DASD backplane 4 fault U2 13 P6 1024 xx83 Seeprom fault on DASD backplane 4 in third I O subsystem in second rack I O subsystem 7 U2 13 P6 1025 1B17 Problem with fan...

Page 501: ...1 Location U2 19 V1 2 Fan 3 Location U2 19 F3 1025 7027 Problem with fan 4 in fourth I O subsystem in second rack I O subsystem 8 1 DCA 2 Location U2 19 V2 2 Fan 4 Location U2 19 F4 1025 7117 Problem...

Page 502: ...this is the case reinstall the original FRUs in the drawer then replace the FRUs one at a time If only one FRU was replaced and this error code occurred call service support 1025 CC36 Description Loss...

Page 503: ...n detected in the DASD subsystem in an I O drawer Go to MAP 1520 Power on page 194 1025 CDB6 A power short has been detected in the DASD subsystem in an I O drawer Go to MAP 1520 Power on page 194 102...

Page 504: ...in second rack I O subsystem 8 DCA 2 cable fault If there is no DCA in U1 18 P1 V8 second rack I O go to MAP 1520 Power on page 194 subsystem 8 DCA 2 with these pairs of location codes 1 U2 19 V2 Q1 a...

Page 505: ...subsystem in second rack I O subsystem 8 DASD backplane 3 fault U2 19 P5 1025 xx73 Seeprom fault on DASD backplane 3 in fourth I O subsystem in second rack I O subsystem 8 U2 19 P5 1025 xx81 Fourth I...

Page 506: ...g system error log If you replace FRUs and the problem is corrected go to MAP 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems Error Code Descrip...

Page 507: ...a missing return line from the I O subsystem to the processor subsystem v z C indicates a missing link between two I O subsystems v z E indicates an I O subsystem was found connected to RIO port 3 wit...

Page 508: ...ice cannot locate package Contact your next level of support for assistance 20D0 0011 Firmware RTAS attempt to allocate memory failed Contact your next level of support for assistance 20D0 0800 Firmwa...

Page 509: ...pport for assistance 20D0 0A09 Error initializing interface NUMA access 1 Check for system firmware updates Apply update if available 2 Check for system firmware updates Apply update if available 20D0...

Page 510: ...pport for assistance 20D0 0A1 Error initializing interface EEH access 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A1 Error i...

Page 511: ...w operator panel Call service support for instructions on programming the VPD information into the new VPD module 2 If the location code indicates an I O subsystem call service support 20D0 9003 Subsy...

Page 512: ...1 If the location code starts with U1 17 or U1 18 the problem is in the system VPD module on the media subsystem operator panel Replace the operator panel do not swap the old VPD module onto the new...

Page 513: ...support for assistance 20D1 0008 Failed to set PCI read write permissions array for slot 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistan...

Page 514: ...y the location code If the system is running in full system partition mode or an HMC is not attached to the system reboot the system If the error reoccurs replace the I O planar specified by the locat...

Page 515: ...USB card the keyboard is plugged into 20EE 0008 No configurable adapters found in the system by the remote IPL menu in the SMS utilities This error occurs when the remote IPL menu in the SMS utilities...

Page 516: ...ist or in the default boot list depending on the condition of the system If this is not successful use the SMS menus to modify the boot sequence also known as the boot list to include devices that are...

Page 517: ...ay be damaged 20EE 0020 The boot device environment variable exceeds the allowed character limit If this error occurs during the installation of AIX via a process called NIM push the set_bootlist attr...

Page 518: ...flag before SPCN table update Call service support 20FC 0020 Failed to retrieve power package and or cooling VPD via SPCN for the corresponding subsystem Service processor mailbox failed to get VPD 1...

Page 519: ...code call service support 20FF0030 Invalid VPD VPD data bad 1 Replace the part specified by the location code 2 If no location code is shown with the error code call service support 20FF0060 Invalid...

Page 520: ...ror code call service support 20FF00F0 Invalid VPD the rack number and the unit number are not found in the SCF partition in NVRAM 1 Replace the part specified by the location code 2 If no location co...

Page 521: ...ntroller 21E0 0002 SCSI tape test unit ready failed sense data available Before replacing any system components refer to the Action under error code 21A0 0001 1 Replace the media if a removable media...

Page 522: ...rror code 21A0 0001 1 Replace the SCSI device 2 Replace the media 21EE 0003 Undetermined SCSI device send diagnostic failed sense data available Before replacing any system components refer to the Act...

Page 523: ...1 Replace the SCSI drive 2200 0001 PCI Ethernet BNC RJ 45 or PCI Ethernet AUI RJ 45 Adapter Internal Wrap Test failure Replace the Adapter See Determining Location Code on page 417 for location code i...

Page 524: ...Initialization failed device test failed Refer to Action under error code 25A8 0xxx 25A8 0100 NVRAM data validation check failed Turn off turn on system unit and retry the operation before replacing...

Page 525: ...e SCSI bus IDs of any installed available SCSI controllers change as necessary and restart the system 2 Contact your support representative for further assistance 25A8 0999 NVRAMRC script evaluation e...

Page 526: ...both DCAs in that I O subsystem For information about I O cabling and connector locations see I O Book Connector Locations on page 22 and Subsystem Positioning and Cabling on page 39 Note The port loc...

Page 527: ...create a PCI slot power problem and force the adapter to be deconfigured 3 Use the hot plug service aid to reseat the adapter specified by the location code See Removing and Replacing a Hot Pluggable...

Page 528: ...e 1 Check for system firmware updates Apply if update is available 2 Replace I O subsystem backplane 2602 0012 PCI device run time error bridge in freeze state If the location code identifies a slot 1...

Page 529: ...e the I O board associated with x x I O subsystem 1 0 2 1 3 2 4 3 5 4 6 5 See Determining Location Code on page 417 or location code information related to this error 2680 0Cxx Machine Check occurred...

Page 530: ...ords time and date must be reset 2803 0006 Processor frequency measurement error Replace the clock card location U1 18 P1 X5 2803 0010 The real time clock cannot be protected in the LPAR environment 1...

Page 531: ...ubsystem error If Linux is the only operating system on the failing system call service support If AIX is available and the system is powered off replace the FRU indicated in the service processor err...

Page 532: ...r reports bad NVRAM CRC Refer to the actions for 25A8 0xxx 2BA0 0017 Service processor reports bad or low battery Refer to the actions for 25A8 0xxx 2BA0 0021 Open firmware mailbox call to activate at...

Page 533: ...bled 1 Replace the primary I O book location U1 18 P1 H2 2 hhh indicates the failing processor Replace the MCM that contains the failing processor according to the following table v hhh 0 7 U1 18 P1 C...

Page 534: ...Processor subsystem tests detected fault in MCM module 2 MCM module 2 and VPD card Location U1 18 P1 C4 and U1 18 P1 H2 4 4064 0005 Processor subsystem tests detected fault in MCM module 1 MCM module...

Page 535: ...pdates 2 Primary I O book Location U1 18 P1 H2 3 Call service support 4064 00B1 Processor subsystem tests detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I...

Page 536: ...ted against the hardware follow the actions for the error code or SRN 4064 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 537: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 538: ...ors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardware fo...

Page 539: ...12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book Locat...

Page 540: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 4064 0B25 Processor subsystem tests detected fault in I O book 1 Check for system firmware up...

Page 541: ...ed fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 4064 0B3...

Page 542: ...H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 4064 0BF0 Processor subsystem tests detected fault in I O hub chip 0 port x 1 Check the cabling on the following RIO por...

Page 543: ...P1 H4 4064 0BF7 Processor subsystem tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18...

Page 544: ...etween MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 4064 0C12 Processor subsystem tests detected mismatch between MCM 1 and VPD card Plugging error with FRU ki...

Page 545: ...ts detected fault in L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 4064 0D0E Processor subsystem tests detected fault in L3 cache module 14 L3 cache modu...

Page 546: ...to MAP 1540 Problem Isolation Procedures on page 310 4064 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 4064 0EB8 Attention line 7 stuck fault Go to MAP 15...

Page 547: ...tion U1 18 P1 C4 and U1 18 P1 H2 4 4065 0005 Display alter tests detected fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 4065 0006 Display alter tests detected...

Page 548: ...Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call service support 4065 00B1 Display alter tests detected possible problem with bus controller 1 Check for system firmware...

Page 549: ...ted against the hardware follow the actions for the error code or SRN 4065 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 550: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 551: ...If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the ha...

Page 552: ...0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book Lo...

Page 553: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 4065 0B25 Display alter tests detected fault in I O book 1 Check for system firmware updates...

Page 554: ...I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 4065 0B34 Error code...

Page 555: ...ion U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 4065 0BF0 Display alter tests detected fault in I O hub chip 0 port x 1 Check the cabling on the following R...

Page 556: ...18 P1 H4 4065 0BF7 Display alter tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1...

Page 557: ...h between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 4065 0C12 Display alter tests detected mismatch between MCM 1 and VPD card Plugging error with FRU kit L...

Page 558: ...lt in L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 4065 0D0E Display alter tests detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card...

Page 559: ...P 1540 Problem Isolation Procedures on page 310 4065 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 4065 0EB8 Attention line 7 stuck fault Go to MAP 1540 Pro...

Page 560: ...odule 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 4066 0006 Scan interface basic assurance tests detected fault in MCM module 3 MCM module 3 and VPD card Location U1 18 P1 C2 an...

Page 561: ...18 P1 M1 4066 00B0 Possible problem with bus controller or CSP code 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call service support 4066 00B1 Possible problem with...

Page 562: ...ted against the hardware follow the actions for the error code or SRN 4066 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 563: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 564: ...against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow the actions...

Page 565: ...cessor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book Location U1...

Page 566: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 4066 0B25 Scan interface basic assurance tests detected fault in I O book 1 Check for system...

Page 567: ...assurance tests detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call se...

Page 568: ...r SNI adapter Location U1 18 P1 H4 4 Call service support 4066 0BF0 Scan interface basic assurance tests detected fault in I O hub chip 0 port x 1 Check the cabling on the following RIO ports a U1 18...

Page 569: ...4066 0BF7 Scan interface basic assurance tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location...

Page 570: ...n MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 4066 0C12 Mismatch between MCM 1 and VPD card Plugging error with FRU kit Location U1 18 P1 C3 and U1 18 P1 H2 5...

Page 571: ...nterface basic assurance tests detected fault in L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 4066 0D0E Scan interface basic assurance tests detected fa...

Page 572: ...stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 4066 0EB4 Attention line 3 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 4066 0EB5 Attention line 4 stuck faul...

Page 573: ...ware updates 2 Call service support 4066 25E6 SMA 4 port switch adapter fault Replace the I O book switch adapter specified by the location code 4066 273F SMA 2 port switch adapter fault Replace the I...

Page 574: ...Bus tests detected fault in Memory book slot 3 Memory book slot 3 Location U1 18 P1 M6 4067 0014 Bus tests detected fault in Memory book slot 4 Memory book slot 4 Location U1 18 P1 M4 4067 0015 Bus t...

Page 575: ...thout replacing hardware If AIX is available on the system go to MAP 0235 in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If Linux is the only...

Page 576: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 577: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 578: ...rmination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported...

Page 579: ...4067 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter bo...

Page 580: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 4067 0B25 Bus tests detected fault in I O book 1 Check for system firmware updates 2 Check th...

Page 581: ...system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 4067 0B34 Error code generation logging...

Page 582: ...s installed in location U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 4067 0BF0 Bus tests detected fault in I O hub chip 0 port x 1 Check the cabling on the f...

Page 583: ...n U1 18 P1 H4 4067 0BF7 Bus tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1 H4 4...

Page 584: ...smatch between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 4067 0C12 Bus tests detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Locati...

Page 585: ...L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 4067 0D0E Bus tests detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card Location U1 18 P1 C9 and U1 18 P1...

Page 586: ...blem Isolation Procedures on page 310 4067 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 4067 0EB8 Attention line 7 stuck fault Go to MAP 1540 Problem Isola...

Page 587: ...ed fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 4068 0006 Other bus tests detected fault in MCM module 3 MCM module 3 and VPD card Location U1 18 P1 C2 and U1...

Page 588: ...cation U1 18 P1 H2 3 Call service support 4068 00B1 Other bus tests detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call ser...

Page 589: ...ted against the hardware follow the actions for the error code or SRN 4068 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 590: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 591: ...mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against...

Page 592: ...68 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book...

Page 593: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 4068 0B25 Other bus tests detected fault in I O book 1 Check for system firmware updates 2 Ch...

Page 594: ...1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 4068 0B34 Error code generat...

Page 595: ...in location U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 4068 0BF0 Other bus tests detected fault in I O hub chip 0 port x 1 Check the cabling on the followi...

Page 596: ...1 18 P1 H4 4068 0BF7 Other bus tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1 H...

Page 597: ...tch between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 4068 0C12 Other bus tests detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Loc...

Page 598: ...ache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 4068 0D0E Other bus tests detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card Location U1 1...

Page 599: ...40 Problem Isolation Procedures on page 310 4068 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 4068 0EB8 Attention line 7 stuck fault Go to MAP 1540 Problem...

Page 600: ...tests detected fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 4069 0006 Memory tests detected fault in MCM module 3 MCM module 3 and VPD card Location U1 18 P1...

Page 601: ...ation U1 18 P1 H2 3 Call service support 4069 00B1 Memory tests detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call service...

Page 602: ...ted against the hardware follow the actions for the error code or SRN 4069 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 603: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 604: ...tion mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported agai...

Page 605: ...069 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book...

Page 606: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 4069 0B25 Memory tests detected fault in I O book 1 Check for system firmware updates 2 Check...

Page 607: ...ck for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 4069 0B34 Error code generation lo...

Page 608: ...alled in location U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 4069 0BF0 Memory tests detected fault in I O hub chip 0 port x 1 Check the cabling on the foll...

Page 609: ...U1 18 P1 H4 4069 0BF7 Memory tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1 H4...

Page 610: ...match between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 4069 0C12 Memory tests detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Loca...

Page 611: ...18 P1 H2 1 4069 0D0D Memory tests detected fault in L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 4069 0D0E Memory tests detected fault in L3 cache modul...

Page 612: ...lue is 7xxxxxxx Replace the FRU indicated by this error code 8 Go back to the System Power Control Menu 9 Select option 6 This disables fast boot and automatically enables slow boot 10 Power up the sy...

Page 613: ...error did not occur during the slow boot look for a 4xxx yyyy error immediately preceding the 406x 0EBF error Replace the part indicated by the location code associated with that error 4069 0EE1 Memo...

Page 614: ...o MAP 1540 Problem Isolation Procedures on page 310 406A 000E CUoD capacity card 1 Replace the CUoD capacity card Location U1 18 P1 H2 2 2 Ask the customer to reenter the CUoD activation keys 406A 001...

Page 615: ...ocessor subsystem Go to MAP 1540 Problem Isolation Procedures on page 310 406A 0A03 Reboot message run time array gard failure for processor 0 Array bit steering which is a function in the firmware ma...

Page 616: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 617: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 618: ...ination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported a...

Page 619: ...406A 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter boo...

Page 620: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406A 0B25 Self tests detected fault in I O book 1 Check for system firmware updates 2 Check t...

Page 621: ...or system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 406A 0B34 Error code generation loggin...

Page 622: ...installed in location U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 406A 0BF0 Self tests detected fault in I O hub chip 0 port x 1 Check the cabling on the fo...

Page 623: ...U1 18 P1 H4 406A 0BF7 Self tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1 H4 4...

Page 624: ...smatch between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 406A 0C12 Self tests detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Locat...

Page 625: ...13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 406A 0D0E Self tests detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card Location U1 18 P1 C9 and U1 18...

Page 626: ...oblem Isolation Procedures on page 310 406A 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 406A 0EB8 Attention line 7 stuck fault Go to MAP 1540 Problem Isol...

Page 627: ...ts detected fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 406B 0006 Wire tests detected fault in MCM module 3 MCM module 3 and VPD card Location U1 18 P1 C2 an...

Page 628: ...tion U1 18 P1 H2 3 Call service support 406B 00B1 Wire tests detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call service su...

Page 629: ...ted against the hardware follow the actions for the error code or SRN 406B 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 630: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 631: ...ination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported a...

Page 632: ...406B 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter boo...

Page 633: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406B 0B25 Wire tests detected fault in I O book 1 Check for system firmware updates 2 Check t...

Page 634: ...or system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 406B 0B34 Error code generation loggin...

Page 635: ...installed in location U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 406B 0BF0 Wire tests detected fault in I O hub chip 0 port x 1 Check the cabling on the fo...

Page 636: ...U1 18 P1 H4 406B 0BF7 Wire tests detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1 H4 4...

Page 637: ...smatch between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 406B 0C12 Wire tests detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Locat...

Page 638: ...13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 406B 0D0E Wire tests detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card Location U1 18 P1 C9 and U1 18...

Page 639: ...oblem Isolation Procedures on page 310 406B 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 406B 0EB8 Attention line 7 stuck fault Go to MAP 1540 Problem Isol...

Page 640: ...06C 0005 IPL detected fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 406C 0006 IPL detected fault in MCM module 3 MCM module 3 and VPD card Location U1 18 P1 C2...

Page 641: ...U1 18 P1 H2 3 Call service support 406C 00B1 IPL detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call service support 406C...

Page 642: ...ted against the hardware follow the actions for the error code or SRN 406C 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 643: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 644: ...blem determination mode If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are...

Page 645: ...ort 406C 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter...

Page 646: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406C 0B25 IPL detected fault in I O book 1 Check for system firmware updates 2 Check the I O...

Page 647: ...k 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 406C 0B34 Error code genera...

Page 648: ...ch adapter is installed in location U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 406C 0BF0 IPL detected fault in I O hub chip 0 port x 1 Check the cabling on...

Page 649: ...tion U1 18 P1 H4 406C 0BF7 IPL detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1 H4 406C...

Page 650: ...mismatch between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 406C 0C12 IPL detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Location...

Page 651: ...13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 406C 0D0E IPL detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card Location U1 18 P1 C9 and U1 18 P1 H2 1 406C 0D0F IPL de...

Page 652: ...m Isolation Procedures on page 310 406C 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 406C 0EB8 Attention line 7 stuck fault Go to MAP 1540 Problem Isolatio...

Page 653: ...MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 406D 0006 Attention handler detected fault in MCM module 3 MCM module 3 and VPD card Location U1 18 P1 C2 and U1 18 P1 H2...

Page 654: ...ocation U1 18 P1 H2 3 Call service support 406D 00B1 Attention handler detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3 Call...

Page 655: ...ted against the hardware follow the actions for the error code or SRN 406D 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 656: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 657: ...de If no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the...

Page 658: ...D 0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book L...

Page 659: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406D 0B25 Attention handler detected fault in I O book 1 Check for system firmware updates 2...

Page 660: ...book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 406D 0B34 Error code gen...

Page 661: ...ocation U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 406D 0BF0 Attention handler detected fault in I O hub chip 0 port x 1 Check the cabling on the following...

Page 662: ...18 P1 H4 406D 0BF7 Attention handler detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P1...

Page 663: ...ch between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 406D 0C12 Attention handler detected mismatch between MCM 1 and VPD card Plugging error with FRU kit Lo...

Page 664: ...L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 406D 0D0E Attention handler detected fault in L3 cache module 14 L3 cache module 14 and L3 VPD card Locati...

Page 665: ...1540 Problem Isolation Procedures on page 310 406D 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 406D 0EB8 Attention line 7 stuck fault Go to MAP 1540 Probl...

Page 666: ...es detected fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 406E 0006 Scan control routines detected fault in MCM module 3 MCM module 3 and VPD card Location U1...

Page 667: ...Location U1 18 P1 H2 3 Call service support 406E 00B1 Scan control routines detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 3...

Page 668: ...ted against the hardware follow the actions for the error code or SRN 406E 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 669: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 670: ...no errors are recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardw...

Page 671: ...0B12 Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book Loc...

Page 672: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406E 0B25 Scan control routines detected fault in I O book 1 Check for system firmware update...

Page 673: ...in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support 406E 0B34 Error...

Page 674: ...U1 18 P1 H4 3 Third I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 406E 0BF0 Scan control routines detected fault in I O hub chip 0 port x 1 Check the cabling on the following RIO...

Page 675: ...8 P1 H4 406E 0BF7 Scan control routines detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1 18 P...

Page 676: ...between MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 406E 0C12 Scan control routines detected mismatch between MCM 1 and VPD card Plugging error with FRU kit...

Page 677: ...d fault in L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 406E 0D0E Scan control routines detected fault in L3 cache module 14 L3 cache module 14 and L3 V...

Page 678: ...MAP 1540 Problem Isolation Procedures on page 310 406E 0EB7 Attention line 6 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 406E 0EB8 Attention line 7 stuck fault Go to MAP 1540 P...

Page 679: ...cted fault in MCM module 1 MCM module 1 and VPD card Location U1 18 P1 C3 and U1 18 P1 H2 5 406F 0006 Error code generation logging detected fault in MCM module 3 MCM module 3 and VPD card Location U1...

Page 680: ...book Location U1 18 P1 H2 3 Call service support 406F 00B1 Error code generation logging detected possible problem with bus controller 1 Check for system firmware updates 2 Primary I O book Location U...

Page 681: ...ted against the hardware follow the actions for the error code or SRN 406F 0A04 Reboot message run time array gard failure for processor 2 Reboot the system in slow mode Run diagnostics then go to MAP...

Page 682: ...09 If Linux is the only operating system on the system schedule deferred maintenance with the customer When it is possible to reboot the system do the following 1 Using the service processor s system...

Page 683: ...e recorded against any of the processors devices with a resource name of procx array bit steering was successful and the problem has been corrected If errors are reported against the hardware follow t...

Page 684: ...Processor subsystem tests detected fault in SNI adapter 1 Check for system firmware updates 2 Check the cabling between the SNI adapter book and the High Performance Switch 3 SNI adapter book Locatio...

Page 685: ...secondary I O book and the I O subsystems 3 Secondary I O book Location U1 18 P1 H3 4 Call service support 406F 0B25 Error code generation logging detected fault in I O book 1 Check for system firmwar...

Page 686: ...g detected fault in I O book 1 Check for system firmware updates 2 Check the I O cabling between the third I O book and the I O subsystems 3 Third I O book Location U1 18 P1 H4 4 Call service support...

Page 687: ...ird I O book or SNI adapter Location U1 18 P1 H4 4 Call service support 406F 0BF0 Error code generation logging detected fault in I O hub chip 0 port x 1 Check the cabling on the following RIO ports a...

Page 688: ...H4 406F 0BF7 Error code generation logging detected fault in I O hub chip 7 port x 1 Check the cabling on the following RIO ports a U1 18 P1 H4 Q7 b U1 18 P1 H4 Q8 2 Replace the RIO book Location U1...

Page 689: ...ween MCM 2 and VPD card Plugging error with FRU kit Location U1 18 P1 C4 and U1 18 P1 H2 4 406F 0C12 Error code generation logging detected mismatch between MCM 1 and VPD card Plugging error with FRU...

Page 690: ...tion logging detected fault in L3 cache module 13 L3 cache module 13 and L3 VPD card Location U1 18 P1 C5 and U1 18 P1 H2 1 406F 0D0E Error code generation logging detected fault in L3 cache module 14...

Page 691: ...ault Go to MAP 1540 Problem Isolation Procedures on page 310 406F 0EB4 Attention line 3 stuck fault Go to MAP 1540 Problem Isolation Procedures on page 310 406F 0EB5 Attention line 4 stuck fault Go to...

Page 692: ...ocation code 4503 25D9 This error code indicates that the memory repeat gard function has deconfigured an L3 cache module Replace the L3 cache module indicated by the location code reported with the e...

Page 693: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 302B This error code indicates that the memory repeat gard function has deconfigured or...

Page 694: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 302D This error code indicates that the memory repeat gard function has deconfigured or...

Page 695: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 305B This error code indicates that the memory repeat gard function has deconfigured or...

Page 696: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 305D This error code indicates that the memory repeat gard function has deconfigured or...

Page 697: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 305F This error code indicates that the memory repeat gard function has deconfigured or...

Page 698: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 307B This error code indicates that the memory repeat gard function has deconfigured or...

Page 699: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 307D This error code indicates that the memory repeat gard function has deconfigured or...

Page 700: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 308A This error code indicates that the memory repeat gard function has deconfigured or...

Page 701: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 308C This error code indicates that the memory repeat gard function has deconfigured or...

Page 702: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 308E This error code indicates that the memory repeat gard function has deconfigured or...

Page 703: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 30C0 This error code indicates that the memory repeat gard function has deconfigured or...

Page 704: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 30C3 This error code indicates that the memory repeat gard function has deconfigured or...

Page 705: ...e or after the boot to the SMS menus go to step 2 2 Replace the memory book specified by the location code 4503 30C9 This error code indicates that the memory repeat gard function has deconfigured or...

Page 706: ...in the service processor menus Look at the status of the books If any of the books have a status of manually deconfigured reconfigure the books and boot the system in a full system partition to the S...

Page 707: ...2 to isolate the failing component 4504 302D Memory subsystem and processor subsystem tests detected fault in 32 GB memory book outer Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 to is...

Page 708: ...em tests detected fault in 8 GB or 16 GB Capacity Upgrade on Demand CUoD inner memory book Go to MAP 1544 Inner L3 Module Problem Isolation on page 342 4504 30C1 Memory subsystem and processor subsyst...

Page 709: ...MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4505 302C Memory subsystem and display alter tests detected fault in 32 GB memory book inner Go to MAP 1540 Problem...

Page 710: ...L3 Module Problem Isolation on page 342 4505 30C3 Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 GB CUoD inner memory book Go to MAP 1544 Inner L3 Module Problem Isolatio...

Page 711: ...305A Memory subsystem and processor subsystem tests detected fault in 8 GB memory book inner Go to MAP 1544 Inner L3 Module Problem Isolation on page 342 4506 305B Memory subsystem and processor subs...

Page 712: ...n page 344 4506 30CC Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 GB CUoD outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 4507 248B Memor...

Page 713: ...cted fault in 16 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 4507 307A Memory subsystem and processor subsystem tests detected fault in 4 GB inner memory book Go...

Page 714: ...Fault in L3 VPD card used with 1 5 GHz and 1 7 GHz MCMs Go to MAP 1548 Memory and Processor Problem Isolation on page 352 4508 25F1 Memory subsystem and other bus tests detected fault in L3 VPD card u...

Page 715: ...to MAP 1544 Inner L3 Module Problem Isolation on page 342 45084 307E Memory subsystem and processor subsystem tests detected fault in 16 GB inner memory book Go to MAP 1544 Inner L3 Module Problem Is...

Page 716: ...O subsystem DASD backplane at location specified in error code 4509 302A Memory subsystem and memory tests detected fault in 8 GB memory book inner Go to MAP 1540 Problem Isolation Procedures on page...

Page 717: ...on page 344 4509 308E Memory subsystem and processor subsystem tests detected fault in 4 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 4509 30BD Memory subsystem an...

Page 718: ...processor subsystem tests detected fault in 8 GB memory book inner Go to MAP 1544 Inner L3 Module Problem Isolation on page 342 450A 305B Memory subsystem and processor subsystem tests detected fault...

Page 719: ...on on page 344 450B 248B Memory subsystem and wire tests detected fault in operator panel Operator panel Location U1 17 L1 450B 25C0 Memory subsystem and wire tests detected fault in system backplane...

Page 720: ...lt in 4 GB inner memory book Go to MAP 1544 Inner L3 Module Problem Isolation on page 342 450B 307B Memory subsystem and processor subsystem tests detected fault in 8 GB inner memory book Go to MAP 15...

Page 721: ...and IPL detected fault in L3 VPD card used with 1 3 GHz MCM Go to MAP 1548 Memory and Processor Problem Isolation on page 352 450C 25F9 Fault in L3 VPD card used with 1 5 GHz and 1 7 GHz MCMs Go to M...

Page 722: ...to MAP 1544 Inner L3 Module Problem Isolation on page 342 450C 308A Memory subsystem and processor subsystem tests detected fault in 4 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isola...

Page 723: ...de 450D 302A Memory subsystem and attention handler detected fault in 8 GB memory book inner Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 450D 302B Memory s...

Page 724: ...Memory subsystem and processor subsystem tests detected fault in 4 GB outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 450D 30BD Memory subsystem and processor subsystem...

Page 725: ...Isolation Procedures on page 310 to isolate the failing component 450E 305A Memory subsystem and processor subsystem tests detected fault in 8 GB memory book inner Go to MAP 1544 Inner L3 Module Probl...

Page 726: ...cted fault in 8 GB or 16 GB CUoD outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 450E 30CC Memory subsystem and processor subsystem tests detected fault in 32 GB or 64 G...

Page 727: ...d fault in 8 GB memory book outer Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 450F 305C Memory subsystem and error code generation logging detected fault in 4 GB inner memory book Go...

Page 728: ...subsystem tests detected fault in 32 GB or 64 GB CUoD outer memory book Go to MAP 1545 Outer L3 Module Problem Isolation on page 344 4604 248B I O subsystem and processor subsystem tests detected faul...

Page 729: ...RH021114 or later CUoD is not supported by the earlier firmware levels 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 4604 527A CUoD...

Page 730: ...CFF1 xxxx a configuration problem exists Ensure that the number of MCMs is consistent with the number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 4605 28B0 I O subsyst...

Page 731: ...and scan interface basic assurance tests detected fault in primary I O book Slot 0 Primary I O book Slot 0 Location U1 18 P1 H2 4606 273D I O subsystem and processor subsystem tests detected fault in...

Page 732: ...ard location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 4607 248B I O subsystem and bus tests detected fault in operator panel Operator panel Location U1 17 L1 4607 25C0 I...

Page 733: ...2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 4607 525F CUoD capacity card fault 1 Verify that the system firmware is RH021114 or l...

Page 734: ...of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 4608 2806 I O subsystem and processor subsystem tests detected fault in I O book 1 3 or 4 1 If word 13 is CFF1 xxxx a confi...

Page 735: ...a configuration problem exists Ensure that the number of MCMs is consistent with the number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 4609 273C I O subsystem and mem...

Page 736: ...not supported by the earlier firmware levels 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 460A 248B I O subsystem and self tests de...

Page 737: ...re levels 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 460A 525F CUoD capacity card fault 1 Verify that the system firmware is RH02...

Page 738: ...of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 460B 2806 I O subsystem and processor subsystem tests detected fault in I O book 1 3 or 4 1 If word 13 is CFF1 xxxx a confi...

Page 739: ...ration problem exists Ensure that the number of MCMs is consistent with the number of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 460C 273C I O subsystem and IPL detected...

Page 740: ...arlier firmware levels 2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 460D 248B I O subsystem and attention handler detected fault in...

Page 741: ...2 Replace the CUoD capacity card location U1 18 P1 H2 2 then ask the customer to reenter the CUoD activation keys 460D 525F CUoD capacity card fault 1 Verify that the system firmware is RH021114 or la...

Page 742: ...of I O books 2 Replace I O book 1 3 or 4 at location specified in error code 460E 2806 I O subsystem and processor subsystem tests detected fault in I O book 1 3 or 4 1 If word 13 is CFF1 xxxx a confi...

Page 743: ...stem and error code generation logging detected fault in I O book 1 3 or 4 1 If word 13 is CFF1 xxxx a configuration problem exists Ensure that the number of MCMs is consistent with the number of I O...

Page 744: ...oD activation keys 460F 525F CUoD capacity card fault 1 Verify that the system firmware is RH021114 or later CUoD is not supported by the earlier firmware levels 2 Replace the CUoD capacity card locat...

Page 745: ...enus replace the processor MCM on which the deconfigured processor resides specified by the location code 2 4B23 25C7 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 746: ...menus replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25CF The processor repeat gard function has deconfigured a processor Do the following 1...

Page 747: ...menus replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25D5 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 748: ...menus replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25D8 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 749: ...menus replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 25E9 The processor repeat gard function has deconfigured a processor Do the following 1...

Page 750: ...menus replace the processor MCM on which the deconfigured processor resides specified by the location code 4B23 526C The processor repeat gard function has deconfigured a processor Do the following 1...

Page 751: ...service processor menus Look at the status of the processors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power down...

Page 752: ...dures on page 310 to isolate the failing component 4B24 28B0 Processor subsystem detected fault in I O subsystem PCI backplane I O subsystem PCI backplane at location specified in error code 4B24 28B1...

Page 753: ...in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B25 25E9 Processor subsystem detected fault in 8 way processor MCM Go to MAP 1540 Probl...

Page 754: ...rocedures on page 310 to isolate the failing component 4B26 25D7 Fault in 4 way processor MCM detected Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B26 25D...

Page 755: ...0 Problem Isolation Procedures on page 310 to isolate the failing component 4B27 25D5 Processor subsystem and bus tests detected fault in 8 way processor MCM with VPD card 8 16 or 24 way Go to MAP 154...

Page 756: ...0 to isolate the failing component 4B28 25D3 Processor subsystem and other bus tests detected fault in 8 way processor MCM with VPD card Go to MAP 1540 Problem Isolation Procedures on page 310 to isol...

Page 757: ...ailing component 4B29 25CF Processor subsystem detected fault in 8 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B29 25D3 Processor subsys...

Page 758: ...5C8 Processor subsystem and self test detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B2A 25CF Processor subsystem detec...

Page 759: ...bsystem and wire test detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B2B 25C8 Processor subsystem and wire test detecte...

Page 760: ...backplane Location U1 18 P1 4B2C 25C1 Processor subsystem and IPL detected fault in 1 0 GHz clock card Clock card Location U1 18 P1 X5 4B2C 25C7 Processor subsystem and IPL detected fault in 4 way pr...

Page 761: ...310 to isolate the failing component 4B2D 25C0 Processor subsystem and attention handler detected fault in system backplane System backplane Location U1 18 P1 4B2D 25C1 Processor subsystem and attenti...

Page 762: ...erator panel Location U1 17 L1 4B2E 258A Processor subsystem detected fault in 4 way processor MCM Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B2E 25C0 Pr...

Page 763: ...Fault detected in 4 way or 8 way CUoD MCM Go to MAP 1540 Problem Isolation Procedures on page 310 to isolate the failing component 4B2F 248B Processor subsystem and error code generation logging dete...

Page 764: ...ocedures on page 310 to isolate the failing component 4B2F 28B0 Processor subsystem and error code generation logging detected fault in I O subsystem PCI backplane I O subsystem PCI backplane at locat...

Page 765: ...ce processor flash recovery Insert Diskette n Capacity Upgrade on Demand CUoD Messages Error Code Description Action Possible Failing FRU A100 C2AC Waiting for user to accept CUoD license agreement Us...

Page 766: ...e processor firmware fault 1 Check for system firmware updates 2 Primary I O book Location U1 18 P1 H2 B006 1406 Service processor program error 1 Check for system firmware updates 2 Check for operati...

Page 767: ...vice processor firmware update invalid Call second level of support B1xx 0013 An attempt was made to flash update the firmware from AIX using the wrong image for this system No flashing took place the...

Page 768: ...y error did not occur during the slow boot replace the primary I O book location U1 18 P1 H2 B1xx 4603 Service processor firmware damaged 1 Reflash system firmware 2 Primary I O book Location U1 18 P1...

Page 769: ...20 Modem configuration failure 1 Check modem configuration files 2 Check for system firmware updates 3 Modem and modem cable 4 Primary I O book Location U1 18 P1 H2 B1xx 4621 Modem disconnection failu...

Page 770: ...by putting the UEPO switch into the OFF position Place the UEPO switch into the ON position Wait five minutes Use the HMC to power on the system Restart at least one partition The SPCN code update wi...

Page 771: ...t 10 minutes after the system has reached the AIX prompt Examine the AIX error log for new B1xx 4633 errors with the word 13 values in bytes 68 and 69 in the error log entry If there are no B1xx 4633...

Page 772: ...1 18 P1 C3 and U1 18 P1 H2 5 B1xx 4653 CPU GARD VPD on MCM 2 U1 18 P1 C4 and U1 18 P1 H2 4 B1xx 4654 CPU GARD VPD on MCM 3 U1 18 P1 C2 and U1 18 P1 H2 6 B1xx 4660 Memory subsystem failure cannot isola...

Page 773: ...city card with the one for this system For detailed instructions on finding word 13 in the service processor error log entry and bytes 68 and 69 in the AIX error log entry refer to the action column f...

Page 774: ...heckpoint immediately preceding B1xx 4691 If a location code displays with the error code or checkpoint replace the part at that location If changing that part does not fix the problem or no location...

Page 775: ...to the service processor menu and select System Information Menu then select MCM L3 Interposer Plug Count Menu Find the index number that corresponds to the module that was just added or replaced and...

Page 776: ...e right image for the system 1 Essure that the firmware update image is correct for the system type and model 2 Replace the update diskettes with a new set of firmware update diskettes B1FD 0016 Firmw...

Page 777: ...tes of word 13 from the service processor error log entry 2200 Informational message Actions This is an informational message No action is required by the customer or service representative 2209 Infor...

Page 778: ...ssage No action is required by the customer or service representative 9900 Memory allocation failure during firmware update Actions 1 Reset the system using the pin hole reset button on the operator p...

Page 779: ...s later than the one that caused this error Apply if available 2 Call service support 9920 Error occurred during model upgrade from a pSeries 670 7040 model 671 to a pSeries 690 7040 model 681 Actions...

Page 780: ...ror occurred in the capacity upgrade on demand CUoD firmware or hardware that was corrected No action is required by the customer or service representative C101 C103 C104 C109 C10B C10C C10D C10E C10F...

Page 781: ...bytes after the error code are word 12 and the next four bytes are word 13 An example of the Linux extended data and finding words 11 12 and 13 is shown in MAP 1321 step 1321 28 and step 1321 29 in th...

Page 782: ...ermanent activation code is entered v Word 16 value first 2 bytes 0100 v Word 17 value first 2 bytes The number of processors activated with this transaction v Word 17 value second 2 bytes The total n...

Page 783: ...the processor on off CoD management screen on the HMC the number itself not the difference from the previous value v Word 17 value second 2 bytes The resulting number of processors This is the number...

Page 784: ...rst 2 bytes The current value of the processor day counter v Word 18 value second 2 bytes The current value of the hours remaining in the current period counter Out of compliance due to the expiration...

Page 785: ...HMC and the partitions ensure that the short host names are set up correctly according to the instructions in Using Network Adapters to Communicate with Partitions in the IBM Hardware Management Cons...

Page 786: ...s error code is generated by the customer performing Problem Determination as described in the Eserver pSeries 690 User s Guide Type 102 keyboard M0KB D003 The system did not respond to a keyboard ent...

Page 787: ...word13 A2C1C0FA word14 00000000 word15 00007701 word16 00000008 word17 00000000 word18 00000000 word19 00000000 20D00999 After a system crash has occurred verify if a hypervisor dump has been collect...

Page 788: ...ten into the tmp directory named dumpMMDDYY where MM is the current month DD is the current day and YY is the current year Forward the tmp dumpMMDDYY file to service support If the following text disp...

Page 789: ...tition Operating Considerations for Online and Standalone Diagnostics Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone d...

Page 790: ...Operating Instruction panel displays and you are required to go through the DEFINE TERMINAL process again Online Diagnostics Modes of Operation Notes 1 When running online diagnostics on a partition i...

Page 791: ...the boot hard disk do the following 1 From the HMC select Partition Manager 2 Right click on the mouse and select Open Terminal Window 3 From the Service Processor Menu on the VTERM select Option 2 S...

Page 792: ...a directly attached keyboard or the number 1 on an ASCII terminal before the system attempts to boot again Concurrent Mode Running the online diagnostics in concurrent mode is started by entering diag...

Page 793: ...ysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and...

Page 794: ...n I O slot basis If the CD ROM drive is moved from one partition to another all SCSI devices on the same SCSI adapter card which the CD ROM drive is attached must be moved to the same partition It is...

Page 795: ...rvice mode from CD ROM do the following 1 Verify with the system administrator and users that all programs may be stopped including the AIX operating system get help if needed Stop all programs 2 Remo...

Page 796: ...stering a client on the NIM server v Enabling a client to run diagnostics from the NIM server Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at...

Page 797: ...ng from the client system use the ping utility in the RIPL utility to verify that the client system can ping the NIM server Under the ping utility choose the network adapter that provides the attachme...

Page 798: ...782 Eserver pSeries 690 Service Guide...

Page 799: ...a surveillance failure Service Processor Menus The service processor menus are divided into the following groups v General user menu the user must know the general access password v Privileged user me...

Page 800: ...ttings must be changed for system operation purposes It is strongly recommended that you use this service aid for backing up service processor settings to protect the usefulness of the service process...

Page 801: ...AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults Note If you are running one or more logical partitions enter the partition ID 0 15 to...

Page 802: ...rom the main menu using option 6 Note The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only Service Processor Firmware VERSIO...

Page 803: ...ly Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode 9...

Page 804: ...ulting Menu None None Service processor MAIN MENU displays Set None Users with the password see the service processor MAIN MENU Users without password cannot log in Set Set Users see menus associated...

Page 805: ...e set to Enabled or Disabled Surveillance Time Interval Can be set to any number from 2 through 255 Surveillance Delay Can be set to any number from 0 through 255 Refer to Service Processor System Mon...

Page 806: ...he system uses the service processor reboot policy to restart Because pressing Enter after the reset string is not required make sure that the string is not common or trivial A mixed case string is re...

Page 807: ...u 1 Scan Log Dump Policy Currently As Needed 2 Scan Log Dump Content Currently As Requested 3 Immediate Dump 98 Return to Previous Menu 0 2 Select from the following options As Requested 1 Optimum 2 C...

Page 808: ...3 Reboot Restart Policy Setup Menu 4 Power On System 5 Power Off System 6 Enable Disable Fast System Boot Currently Enabled 7 Boot Mode Menu 98 Return to Previous Menu 99 Exit from Menus 0 v Enable Di...

Page 809: ...rating system does to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter might already be defined depending o...

Page 810: ...Enabled selection is reset to Disabled The following describes each boot mode Boot to SMS Menu When this selection is enabled the system boots to the System Management Services SMS Menu Service Mode B...

Page 811: ...played v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include service processor checkpoints IPL checkpoints or AIX configuration codes fro...

Page 812: ...tem partition the system must be rebooted for the dynamic processor sparing operation to take place Note The memory affinity of the failing processor is not taken into account when the replacement pro...

Page 813: ...documentation before configuring or deconfiguring a processor 2 The number of processors available to AIX can be determined by issuing the following command on the AIX command line bindprocessor q v...

Page 814: ...lowing 1 Bring up failure 2 Run time non recoverable failure 3 Run time recoverable failure 4 Group integrity failure 5 Non repeat gardable error The resource may be reconfigured on the next boot An e...

Page 815: ...bsystem Code Update via the Power Control Network Currently Enabled 8 Start Power Subsystem Code Update 98 Return to Previous Menu 0 Lamp Test for All Operator Panels Selecting this option tests the m...

Page 816: ...20804 0000000000061102080b0006041000000006d0e3850000061103000000061109 02000006040200000006040200010006041000010006d0e38501000604100002 000000000006d0e385020006041000030006d0e3850300061580100000061540...

Page 817: ...ystem s code update will be controlled by the system power control network code If this option is disabled the power subsystem s code update will be controlled by the HMC Enabling the update by the SP...

Page 818: ...it Completed a0e00e09 Please wait spcn_rc 21 Updating DCA RHP a0e00e09 Please wait Completed a0e00e09 Please wait spcn_rc 21 Updating DCA RHP a0e00e09 Please wait Completed a0e00e09 Please wait spcn_r...

Page 819: ...to return to the menu 0 4 If one of the devices is selected using the index number the present state of its LED will be displayed and you are given the option to toggle it as shown in the following s...

Page 820: ...B1xx 4698 error code with a detail value of E10B or E10C will be posted in the service processor error log Notes 1 The plug count will be 0 for those positions in which L3 cache modules and MCMs have...

Page 821: ...to the example menu The VPD port is shown as x y where x is in the range 3 6 and y is in the range 0 7 The listing of the VPD ports on the screen is used to determine the number of MCMs in the managed...

Page 822: ...e default setting by using the performance mode setup menu The performance mode setup menu will be similar to the following Default Performance Mode Large Commercial System optimization 1 Current Perf...

Page 823: ...uninitialized until set by the user The user can set the speed lower than or equal to the hardware capability but not higher If the hardware capability is 1000 Mbps the user can set the link speed to...

Page 824: ...vice processor and system firmware menus and messages are displayed LANGUAGE SELECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 98 Return to Previous Menu 99 Exit from Menus 0 Note You...

Page 825: ...3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test NOT supported in LPAR mode 98 Return to Previous Menu 99 Exit fr...

Page 826: ...l ports with modems make your selections one port at a time Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and...

Page 827: ...NOT supported in LPAR mode 2 Serial Port 2 Call Out Currently Disabled NOT supported in LPAR mode 3 Serial Port 1 Call In Currently Disabled 4 Serial Port 2 Call In Currently Disabled 98 Return to Pre...

Page 828: ...elephone Number Setup Menu Note These menus are available however the function of calling out to report a system failure is normally handled by the Service Focal Point application running on the HMC U...

Page 829: ...umber for a numeric pager carried by someone who responds to problem calls from your server Contact your administration center representative for the correct telephone number to enter For test purpose...

Page 830: ...ops at the first successful call out to one of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager If call out policy is set to all the service processo...

Page 831: ...eave this field unassigned v Customer RETAIN Login User ID and Customer RETAIN Login Password apply to a service function to which your service provider might have access Leave these fields unassigned...

Page 832: ...he SYSTEM POWER CONTROL MENU When ac power is restored the system returns to the power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots rest...

Page 833: ...ice Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see the operating system documentation If you are using the AIX operating system the menu item under SMIT for setti...

Page 834: ...the relationship among the operating system and service processor restart controls in a full system partition OS Automatic reboot restart after crash setting Service processor to use OS Defined restar...

Page 835: ...or will automatically enter recovery mode when power is applied to the system For more information on recovery mode go to Recovery Mode on page 824 To check the level of firmware that is currently on...

Page 836: ...nation yy year mm month and dd day of the release If your system is running AIX the platform firmware level can be determined by either of the following methods v On the AIX command line by typing lsc...

Page 837: ...bin then either of these commands depending on the name of the update file update_flash f tmp fwupdate RHyymmdd img or update_flash f tmp fwupdate 3Hyymmdd img Attention Do not overlook the periods i...

Page 838: ...cess requests update diskettes as needed Refer to the detailed instructions that are provided with the latest image on CORE Updating System Firmware from the AIX Service Aids Attention This method is...

Page 839: ...e authority have a hard disk If the required devices are not in the partition with service authority the customer or system admistrator must reassign the appropriate resources to it This requires rebo...

Page 840: ...skette 1 A1FD 0002 Insert update diskette 2 A1FD 0003 Insert update diskette 3 A1FD 000n Insert update diskette n Notes 1 If the wrong diskette is inserted at any time or if the diskette is left in th...

Page 841: ...MC s management applications To download corrective service on the HMC do the following 1 From the HMC interface in the Navigation area left side of the panel open the Software Maintenance folder 2 In...

Page 842: ...talled on page 825 Then go to Step 4 2 From the HMC interface in the Navigation area left side of the panel open the Software Maintenance folder 3 In the Contents area right side of the panel double c...

Page 843: ...match the number in the system 2 8 If the number of adapters does not equal the number of physical SNI ports in the system issue the following commands at the AIX command line where snix represents e...

Page 844: ...bad If a processor or memory book is deconfigured the processor or memory book remains offline for subsequent reboots until it is replaced or repeat gard is disabled The repeat gard function also prov...

Page 845: ...utomatically enabled during system power on It cannot be disabled by the user and the surveillance interval and surveillance delay cannot be changed by the user If the service processor detects no hea...

Page 846: ...meout v Surveillance delay The length of time to wait from the time the operating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the op...

Page 847: ...Enable call out for the serial port where the modem is connected v Enter the modem configuration file name v Set up site specific parameters phone numbers for call out call out policy number of call o...

Page 848: ...rt 3 S3 Remote attachment through a modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration The following describes the configuration for console mirroring v Service processor...

Page 849: ...C which is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nine words...

Page 850: ...gress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U1 5 P1 I14 E1 0539 0742 U1 5 P1...

Page 851: ...ocessor if the managed system is powered on and running shut down all partitions or the full system partition This action causes the system to shut down and the system power is turned off To reset the...

Page 852: ...s are completed The pre standby phase components are v Service Processor Initialization service processor performs any necessary hardware and software initialization v Service Processor POST service p...

Page 853: ...e on the HMC graphical user interface Bring Up Phase On a system that is powered on to full system partition this phase is entered upon power on and exited upon loading of the operating system On a sy...

Page 854: ...issued by the system processor v Run Time Surveillance not supported on partitioned systems If the device driver is installed and surveillance enabled the service processor monitors the system heartbe...

Page 855: ...full system partition restart the system 2 For a partitioned system watch the virtual terminal window on the HMC For a full system partition watch the firmware console 3 Look for the POST indicators...

Page 856: ...he uppercase key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing Enter if applicable or se...

Page 857: ...boot your system If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password View Error Log Use this option to view or clear your system s er...

Page 858: ...er is selected the Network Parameters menu displays Network Parameters 10 100 Mbps Ethernet PCI Adapter II U1 9 P1 I4 E1 1 IP Parameters 2 Adapter Parameters 3 Ping Test Navigation keys M return to ma...

Page 859: ...n to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Selecting the Speed Duplex option allows you to set the interface s...

Page 860: ...ion is selected the same series of screens will take you through setting up the IP parameters and the adapter configuration before attempting the ping test Notes 1 Once the ping test is initiated it m...

Page 861: ...ices Allows you to set the boot list Multiboot Startup Toggles the multiboot startup flag which controls whether the multiboot menu is invoked automatically on startup If Select Install or Boot a Devi...

Page 862: ...ype the number of the menu item and press Enter or Select a Navigation key _ The appropriate device can then be selected for this boot or installation When a device is selected for installing the oper...

Page 863: ...to view and change the customized boot list which is the sequence of devices read at startup Configure Boot Device Order 1 Select 1st Boot Device 2 Select 2nd Boot Device 3 Select 3rd Boot Device 4 Se...

Page 864: ...tat are attached to it An example of this menu for the first adapter in the previous example is as follows Select Device Device Current Device Number Position Name 1 1 SCSI 18 GB Harddisk loc U1 9 P1...

Page 865: ...ys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ The Set Boot Sequence option...

Page 866: ...talled 2 CD ROM drive if installed 3 Tape drive if installed 4 Hard disk drive if installed 5 Network adapter Multiboot Startup Multiboot Startup toggles the multiboot startup flag which controls whet...

Page 867: ...Blanks 877 Capacitor Books and Blanks 878 MCM Module Processor and Pass Through Modules 879 L3 Cache Modules 898 Capacity Upgrade on Demand CUoD VPD Module 918 VPD Card 920 System Clock Card 921 Alum...

Page 868: ...Media Subsystem Internal Cables 1021 p690 Cable Installation and Management 1022 852 Eserver pSeries 690 Service Guide...

Page 869: ...han one power supply cord To reduce the risk of electrical shock disconnect two power supply cords before servicing C21 Handling Static Sensitive Devices Attention Disk drives tape drives and CD ROM d...

Page 870: ...rom the processor subsystem an I O subsystem or switch subsystem using the HMC as described below The HMC user interface provides a power off function to turn off the power to an individual subsystem...

Page 871: ...shut down and power off The F flag shuts down the system without warning system users Check with the system administrator before using this command If you cannot use this method you can power off the...

Page 872: ...Tasks located in the IBM Hardware Management Console for pSeries Installation and Operations Guide Attention If a High Performance Switch is present in the frame using the UEPO switch to remove power...

Page 873: ...bles are connected the HMC graphical user interface provides a power on function to turn on the power to the system The power button on the media subsystem operator panel can be pushed to initialize t...

Page 874: ...s DCAs can be replaced with power on follow the appropriate removal and replacement procedures Bulk Power Enclosure Yes One Bulk Power Enclosure can be replaced with the system running follow the appr...

Page 875: ...es AIX only Must be removed from the configuration and the partition must be booted afterwards to ensure correct operation Might require additional consideration or preparation by the customer for rep...

Page 876: ...version is identified by FRU part number 44P1995 Order the older version of the BPR if you are not replacing all of the BPRs installed in the system and the firmware on the system is below firmware r...

Page 877: ...pdate with a pSeries High Performance Switch Installed on page 825 to insure that the new BPR contains the correct code Bulk Power Controller BPC The BPC is located immediately above the top BPR Atten...

Page 878: ...all cables to the BPC ensuring that the plug location and the cable label agree 4 Manually move any BPR power switches that are to the right OFF position to the left ON position 5 Move the UEPO bypass...

Page 879: ...are labeled for plug location and then unplug the cables from the BPD 7 Loosen the left and right fasteners using the torque tool part number 6422789 Slide the unit out of the slot Replacement Attent...

Page 880: ...per and lower fasteners using the torque tool part number 6422789 l Move the BPR release levers if necessary and slide the unit out of the slot Replacement 1 Ensure that the BPF fasteners are to the l...

Page 881: ...s from the BPE BPRs BPCs BPDs and BPF 9 Remove the four mounting screws Note Do not remove the two screws at the bottom left as these fasten the cage rail to the frame 10 Slide the unit out of the fra...

Page 882: ...e right 4 Ensure that the red switch on the EPO panel is in the ON position 5 Verify that all cables are labeled for plug location and then unplug the cables from the UEPO card assembly 6 Loosen but d...

Page 883: ...re 6 Read all safety instructions before performing this operation Unpack the lift tool and follow assembly instructions included with the tool Inspect the tool for damage do not perform the removal p...

Page 884: ...frame and lock it in place Release the pins on the extender arms and position them on both left and right side Arms must fit around the frame extenders and lock in place do not adjust the lift tool af...

Page 885: ...ttached to the frame The label appears similar to the following P N 11P4914 Using this Label Whenever an MCM Passthrough module is added or replaced reseated during a repair action a sticker with the...

Page 886: ...replaced Record the System Name and Bootlists From the Server and Partition Management screen on the HMC do the following 1 Record the managed system s name This is the name that appears in the first...

Page 887: ...er above the main menu on the screen Record the firmware level Note If the firmware is RH020312 or earlier it is GA1 firmware If it is between RH020413 and RH021024 inclusive or 2Hyymmdd it is GA2 fir...

Page 888: ...age For more information see Inspection 2 Unlatch the two blue handles on the replacement book 3 Taking care not to hit the connector against the CEC cage use both hands to carefully place the book on...

Page 889: ...ror Does Not Display If the version mismatch error does not appear on the HMC the firmware level of the new primary I O book must still be determined Note You need a laptop computer and cable part num...

Page 890: ...e aid restore them using the service aid after the AIX partition with service authority is booted Restore the Partition Data on the HMC Using the HMC bring the managed system up to the LPAR Ready stat...

Page 891: ...mary I O book Before removing the primary I O book to access the battery follow the procedures titled Save the Service Processor Settings on page 870 and Record the System Name and Bootlists on page 8...

Page 892: ...h to the ON position The service processor will come up to standby indicated by OK in the operator panel in the media drawer Perform these procedures in the order shown here 1 Set the I O Type on page...

Page 893: ...umber 6422789 alternating between the fasteners until the unit can slide out of the slot 6 Grasp both sides of the DCA and pull it out of the drawer Replacement 1 Carefully slide the DCA into the slot...

Page 894: ...book or blank and pull it out of the drawer Replacement 1 Carefully slide the capacitor book into the slot as far as possible the back edge of the top of the capacitor book is about 25 inch from the...

Page 895: ...ime v Handle the devices carefully in order to prevent permanent damage Attention Before you remove or replace any MCM or L3 cache module stop read and understand this entire procedure MCM Module Proc...

Page 896: ...on the MCM L3 Label Map on the system to confirm the number of times the target module has been unplugged If it has been unplugged three times order a new module Attention Each MCM must be returned to...

Page 897: ...atsink only 2 Steel Alignment Rods 5 Captive Heatsink Bushing Screw 3 MCM with copper heatsink 6 Locking Cam 10 Ensure that the locking cams at the front of the MCM module are engaged with the module...

Page 898: ...up position and hand tighten to hold the assembly in the up position 16 Hold the MCM module that you are removing with one hand Use an 8 mm socket wrench plastic backplane stiffener or 5 mm socket wre...

Page 899: ...removed Continue doing the previous steps until all of the MCM processors you plan to remove have been removed 21 Using the new brush supplied with the new module follow the procedures described in t...

Page 900: ...e an MCM module or pass through is installed the associated interposer must be inspected Inspect the MCM or pass through interposer using a magnifying glass part number 11P4747 If either of the follow...

Page 901: ...aging part number 02P3750 and verify to see if an AA is labeled 3 If the base has an AA place the MCM or pass through module in the package base If the base does not have an AA place one sheet of thin...

Page 902: ...7 GHz copper heatsink MCM factory installed with a 1 7 GHz aluminum heatsink MCM a Ensure that the stiffener located on the backplane is aluminum and not plastic b Insert the two steel alignment rods...

Page 903: ...efore servicing another MCM 11 Remove the primary I O book see I O Books and I O Blanks on page 870 and replace the VPD card that was provided with the MCM module L3 CUoD 12 Replace the primary I O bo...

Page 904: ...or a Short Circuit The following testing methods are available for use depending on your testing hardware and system requirements Use the following list to determine which of the testing methods you s...

Page 905: ...18 P1 V8 No Meter Attached Wait 1 Minute to allow any charge to dissipate Select Meter to be used for this test Only Meters recorded in the Qualified Meters table are to be used The most accurate met...

Page 906: ...MCM Installation Shorts Test Step 2 See the Fail Criteria value in Shorts Test Qualified Service Meters and Fail Criteria on page 916 890 Eserver pSeries 690 Service Guide...

Page 907: ...re any faults detected Yes NO Return System to Customer Update the history Log on SFP Follow maintenance package to isolate fault If the problem persists contact support Follow the L3 cache module rep...

Page 908: ...t number 44P2471 or later during MCM replacement Note This procedure is to be performed by trained personnel only Ensure the UEPO switch is in the Off position before performing these procedures MCM I...

Page 909: ...MCM Installation Shorts Test Step 2 See the Fail Criteria value in Shorts Test Qualified Service Meters and Fail Criteria on page 916 Chapter 9 Removal and Replacement Procedures 893...

Page 910: ...MCM Installation Shorts Test Step 3 See L3 Cache Modules on page 898 894 Eserver pSeries 690 Service Guide...

Page 911: ...MCM Green LED MCM Amber LED L3 Green LED L3 Amber LED Battery Low Amber LED Action Forward to the MCM L3 PWR GND position Off On Off On Off 1 If Low Battery LED is on or if no LEDs are lit replace th...

Page 912: ...tor book from the system If the LED states are not as shown in this table after the Capacitor book is disengaged the LGA ST is defective Replace the unit before proceeding h Place the toggle switch in...

Page 913: ...the interposer for shorts b Replace the MCM or pass through module and repeat step 4 If the fail state persists replace the MCM or pass through Green L3 LED is lit This is a pass state No further act...

Page 914: ...o determine how many times the module has been removed before New L3 cache modules are shipped with a new MCM L3 plug count adhesive replacement label When you install a new L3 cache module place the...

Page 915: ...pull them away from the L3 cache module 7 Remove the sleeves from the posts 8 Use a disposable lint free cloth to clean the sleeves 9 Pull the L3 cache module straight back off the posts and place it...

Page 916: ...Each time an L3 cache module is installed inspect the interposer before installation The associated interposer must be inspected using a magnifying glass The interposer is not acceptable and the modul...

Page 917: ...the test tool during the L3 cache module replacement procedure to ensure that the L3 cache modules are installed without a short circuit If you install an L3 cache module and encounter a short circuit...

Page 918: ...tighten the set screw in the center of the L3 cache module spring plates until the screw is seated Check the MCM L3 module short circuit test tool to ensure that short circuit was not created when the...

Page 919: ...u completely before powering on the system Methods for Testing L3 Cache Modules for a Short Circuit The following testing methods are available for use depending on your testing hardware and system re...

Page 920: ...own The System EPO Off Disengage All DCAs from CEC Backplane Install Test Card in DCA Location 6 U1 18 P1 V8 No Meter Attached Wait 1 Minute to allow any charge to dissipate Select Meter to be used fo...

Page 921: ...ll the L3 cache module Has this L3 been removed reinstalled NO Yes C NO Connect Meter V to Test Card 1 9V L3 LGA Blue Jack Meter COM to Test Card either COMMON RET Black Jack Install another L3 cache...

Page 922: ...L3 Cache Shorts Test Step 3 See Shorts Test Qualified Service Meters and Fail Criteria on page 916 906 Eserver pSeries 690 Service Guide...

Page 923: ...L3 Cache Shorts Test Step 4 Chapter 9 Removal and Replacement Procedures 907...

Page 924: ...L3 Cache Shorts Test Step 5 908 Eserver pSeries 690 Service Guide...

Page 925: ...eter during L3 cache module replacement Note This procedure is to be performed by trained personnel only Ensure the UEPO switch is in the Off position before performing this procedure L3 Cache Shorts...

Page 926: ...L3 Cache Shorts Test Step 2 910 Eserver pSeries 690 Service Guide...

Page 927: ...L3 Cache Shorts Test Step 3 See Shorts Test Qualified Service Meters and Fail Criteria on page 916 Chapter 9 Removal and Replacement Procedures 911...

Page 928: ...L3 Cache Shorts Test Step 4 912 Eserver pSeries 690 Service Guide...

Page 929: ...L3 Cache Shorts Test Step 5 Chapter 9 Removal and Replacement Procedures 913...

Page 930: ...M Green LED MCM Amber LED L3 Green LED L3 Amber LED Battery Low Amber LED Action Forward to the MCM L3 PWR GND position Off On Off On Off 1 If Low Battery LED is on or if no LEDs are lit replace the b...

Page 931: ...system If the LED states are not as shown in this table after the Capacitor book is disengaged the LGA ST is defective Replace the unit before proceeding h Place the toggle switch into the L3 PWR PWR...

Page 932: ...r action is required Amber MCM LED is lit This is a fail state There might be a short across the MCM voltage and ground Perform the Method 3 Testing MCMs and Pass Through Modules for a Short Circuit o...

Page 933: ...s 0 20 0 50 Fluke 21 3 320 Ohms 0 20 0 50 Fluke 23 2 320 Ohms 0 20 0 50 Fluke 26 3 400 Ohms 0 20 0 50 Fluke 29 2 400 Ohms 0 20 0 50 Fluke 70 2 320 Ohms 0 20 0 50 Fluke 70 3 320 Ohms 0 20 0 50 Fluke 73...

Page 934: ...customer is entitled to any processor activations proceed to step 9 v If the customer is not entitled to any processor activations service support will give you the zero activation code Complete step...

Page 935: ...following options in the following order 1 Capacity Upgrade on Demand 2 Processor 3 Processor Activate The Activate CUoD Processors window displays 11 Type the 34 character activation code that servic...

Page 936: ...ds are located in the primary I O book Removal 1 Remove the primary I O book see I O Books and I O Blanks on page 870 2 Use a T10 torx screw to remove the short cover near the connectors 3 Locate the...

Page 937: ...tration 1 Processor Backplane 2 System Clock Card 4 Clean the system board as described at the start of this procedure Replacement Note Be sure to align the guide feature on the card with the guide fe...

Page 938: ...rates 4 Remove the system clock card as described in System Clock Card on page 921 5 Remove the MCM modules as described in MCM Module Processor and Pass Through Modules on page 879 6 Remove all LE Mo...

Page 939: ...Assembly 6 MCM pass through Module 3 Aluminum Backplane Stiffener 7 MCM with VPD Card Kit 4 MCM Alignment Rods 8 Aluminum Backplane Stiffener Retaining Screws quantity 8 Replacement To replace the al...

Page 940: ...and the leveling pads must be engaged to prevent the frame from moving during the operation 1 Read all safety instructions before performing this operation Unpack the lift tool and follow assembly ins...

Page 941: ...fit around the frame extenders and lock in place do not adjust the lift tool once these arms are locked in place Engage the lift tool brake Install wheel chocks on lift tool casters Note When you att...

Page 942: ...power as described in Powering Off and Powering On the System on page 854 2 Remove the safety bar from the memory slot 3 Grasp the blue release latches located at the top and bottom of the memory book...

Page 943: ...ller Removal Attention The fan controller weighs approximately 0 45 Kg 1 lb 1 Locate the fan controller to be replaced 2 Note the state of the fan controller s LEDs 3 Press the green Start Service but...

Page 944: ...the enclosure opening and tighten the upper and lower fasteners 3 Replace the fan controller onto the face of the fan assembly 4 Plug all cables into their correct location in the DCA 5 Press the whi...

Page 945: ...LED PCI Slot Power Status Definition On Off On No action The PCI slot power is on and the slot is operational Do not remove or replace adapters On Flashing On Identify The PCI slot power is on and th...

Page 946: ...uggable See the PCI Adapter Placement Reference order number SA38 0538 When assembling inserting or removing a blindswap cassette verify that the foam T shaped EMC gasket strip is firmly attached to t...

Page 947: ...on page 937 Note An adapter or a blank filler must be installed into the PCI adapter cassette before it is reinstalled in a processor subsystem or an I O subsystem The following illustration shows the...

Page 948: ...le to the down position See the following illustration 1 Locking Bar 2 Handle Release Lever 3 Handle in the Down Position 4 Push in the locking bar until it clicks into the locked position See the fol...

Page 949: ...by pulling on the adapter cassette pull tab Do not pull on the handle when removing the adapter cassette Notes a Pulling on the handle may reengage the adapter connector preventing the cassette from...

Page 950: ...e sure that the adapter is held firmly on all four corners by the retaining arms and ratchet clips v Review the procedures beginning with PCI Adapter or Blank Filler Removal from a Snap Assembly Type...

Page 951: ...ard 4 Hold the PCI adapter cassette at the PCI adapter slot so that the PCI adapter cassette is perpendicular to the slot and level with the slot opening 5 Align the bottom edge of the PCI cassette co...

Page 952: ...er Cassette on page 931 When you have completed the PCI adapter cassette removal procedure return here 4 If you are installing another adapter in this slot follow the instructions given in Replacing a...

Page 953: ...he slot from which you are removing the adapter 2 Ensure that any processes or applications that might use the adapter are stopped Note Removing a hot pluggable PCI adapter requires the system adminis...

Page 954: ...adapter into the PCI adapter cassette See PCI Adapter or Blank Filler Removal from a Snap Assembly Type Cassette on page 951 19 With the replaced adapter installed into the PCI adapter cassette refer...

Page 955: ...apter window displays 7 For adapter placement information see the PCI Adapter Placement Reference order number SA38 0538 Select an empty PCI slot for the adapter 8 Select the appropriate empty PCI slo...

Page 956: ...t the top of the screen 15 If you do not have other adapters to install continue with the next step OR If you have other adapters to install press the F3 key to return to the PCI Hot Plug Manager menu...

Page 957: ...rn to the procedure that directed you here For a description of the menu options see below PCI Hot Plug Manager Menu The following options are available from the PCI Hot Plug Manager menu Note For inf...

Page 958: ...er selected source The add remove and replace functions return information to the user indicating whether the operation was successful If additional instructions are provided on the screen complete th...

Page 959: ...pluggable adapters see Removing a Non Hot Pluggable PCI Adapter on page 936 2 Position the assembly on a flat surface with the tailstock to the left and the card connector toward you 3 Remove the thre...

Page 960: ...Ethernet FC 2969 type 9U Ultra3 SCSI FC 6203 Type 4Y or 10 100 BaseT Ethernet FC 4962 Type AF use the additional clips listed below to help when you are seating the adapter during installation There a...

Page 961: ...p 2 Top Front Clip 5 Adapter Cassette Bezel 3 Long Adapter 2 Rotate the bottom of the tailstock to fit in the front heel clip 3 To remove any slack in the fit use pliers or screwdriver to adjust the t...

Page 962: ...hort card arms and middle spacer arm 6 Top Front Clip 3 Long Card Arm 7 Long Adapter 4 Short Card Arm Note Ensure the card arm is fully on the track and clears the end of the support arm of the linkag...

Page 963: ...ustration 1 Short Card Arm Top Clip 6 Short Card Arm Bottom Clip 2 Short Card Arm 7 Short Adapter Card 3 Long Card Arm Top Clip 8 Bottom Front Clip 4 Long Card Arm 9 Adapter Cassette Bezel 5 Long Card...

Page 964: ...Adapter Card Lower Corner 3 Front Bottom Clip 4 Adapter Cassette Bezel 7 Position the bezel fully onto the assembly by snapping the three small holes on bezel arm over the three small embossments on t...

Page 965: ...hown in the following illustration 1 Retaining Screws 9 With the tailstock to the left on a flat surface position the cover over the linkage assembly 10 Tuck the top and bottom tabs at the left of the...

Page 966: ...ion 1 5 4 3 2 13 Snap the tailstock clip onto the tailstock by rotating it onto the bracket while inside the bezel opening 14 Raise the lever to the horizontal extended position and snap the tailstock...

Page 967: ...embly before it is reinstalled in a system unit or an I O drawer Determine the slot of the system or I O drawer in which you plan to install or remove an adapter and refer to the procedures for removi...

Page 968: ...emove the bushing lock pin from the bushing The bushing lock pin can be removed by pulling it out of the bushing with your fingernails 1 Bushing 2 Bushing Lock Pin 1 Bushing Lock Pin 952 Eserver pSeri...

Page 969: ...by pulling it out of the PCI adapter cassette assembly with your fingernails 1 Bushing 4 Turn over the PCI adapter cassette assembly so that the top is facing away from you 1 Top of Adapter 2 Handle C...

Page 970: ...assette 2 Bezel 3 Plastic Latch Fingers b Using one hand pinch the plastic latch fingers and with your other hand carefully lift the top part of the bezel extension out until the tabs clear the slots...

Page 971: ...wn in the following illustration This action allows the bezel to be removed 1 Bezel Extension 2 Plastic Cover Latch in Bezel Hook d On the opposite side of the cassette cover side push the cover latch...

Page 972: ...ezel off You might have to work from both sides to loosen the bezel assembly from the cassette assembly When the bezel is free slide it completely off the cassette assembly and set it aside 1 Bezel Ex...

Page 973: ...can use enough force to pull the cover off the PCI adapter cassette assembly 1 Left End of the Cassette 2 Cassette Cover b Lift the cover off the assembly and set it aside c Depress the handle releas...

Page 974: ...kage assembly as shipped from the manufacturer there are two adapter arms One adapter arm is used with short adapters short adapter arm and the other adapter arm is used with long adapters long adapte...

Page 975: ...the slotted tab to release the end of the blank filler Note If you plan to install a short adapter leave the long adapter arm on the cassette linkage assembly If you plan to install a long adapter rem...

Page 976: ...illustration 2 1 3 4 5 3 1 Short PCI Adapter Card 2 Short Adapter Arm 3 Middle Spacer Arm 4 Long Adapter Arm 5 Long PCI Adapter Card 960 Eserver pSeries 690 Service Guide...

Page 977: ...Store the adapter or blank filler in a safe place 1 2 3 1 Cassette Linkage Assembly 2 Bottom of Tailstock 3 Handle 3 The removal procedure for the PCI adapter cassette assembly is complete To install...

Page 978: ...3 Bottom of Tailstock 2 Adapter 4 Handle 3 The removal procedure for the PCI adapter cassette assembly is complete To install a new adapter or blank filler in the cassette go to Installing a New Hot P...

Page 979: ...of you Position the cassette so that the handle is in the raised up position and on the left with the top of the linkage facing away from you Note Your PCI Adapter Cassette Assembly linkage might not...

Page 980: ...676 2975 10 100 1000 Base T Ethernet PCI Adapter 44P2676 4962 10 100 Mbps Ethernet PCI Adapter II 44P0321 5700 IBM Gigabit Ethernet SX PCI X Adapter 53P5450 5701 IBM 10 100 1000 Base TX Ethernet PCI X...

Page 981: ...he adapter from its protective packaging and if present remove the plastic extension handle from the end of the adapter b Place the adapter or a blank filler over the cassette with the upper left corn...

Page 982: ...o determine if it is long enough to fall into the long area of the cassette linkage assembly Ensure that the corner on the left end of the adapter is still aligned into the top adapter retaining clip...

Page 983: ...osition the cassette linkage assembly will extend down beyond the cassette top If you are installing a short adapter or blank filler go to Short Adapter or Blank Filler Installation If you are install...

Page 984: ...o that the upper left corner of the adapter engages the adjustable top adapter retaining clip as shown in the following illustration 4 3 1 2 1 Cassette Linkage Assembly 2 Bottom of Tailstock 3 Retaini...

Page 985: ...adjustable top adapter retaining clip Note If the adapter is not a full height adapter you must slide the adjustable top adapter retaining clip downward until the lower edge of the adapter is seated...

Page 986: ...ining arm has been removed from the cassette linkage rail install the short adapter retaining arm and then slide the arm until it contacts the adapter or blank filler as shown in the following illustr...

Page 987: ...illustration 1 1 Short Adapter Top Retaining Clip 5 Use the lower short adapter arm clip to engage and hold the bottom of the adapter Note It might be necessary to apply pressure to engage and hold t...

Page 988: ...wn the adjustable top adapter retaining clip on the retaining arm Ensure that the bottom edge of the adapter is held by the lower part of the adapter retaining arm 1 Adjustable Top Adapter Retaining C...

Page 989: ...blank filler moves up into the cassette assembly 2 1 1 Handle Release Lever 2 Lock Ensure that the right end of the cassette linkage rail moves up into the cassette linkage assembly as shown in the f...

Page 990: ...8 Position the adapter and cassette assembly with the handle on the left in the down position and the top facing away from you 2 1 1 Top of Cassette 2 Handle 974 Eserver pSeries 690 Service Guide...

Page 991: ...e cassette cover on the cassette assembly as shown in the following illustration Slide the cover toward the handle until the hole in the cover aligns with the hole in the cassette assembly 2 1 1 Handl...

Page 992: ...re a Carefully slide the bezel onto the cassette assembly 1 1 Bezel b Align and insert the cover arm latch in the hooked notch in the bezel 1 2 1 PCI Adapter Pull Tab 2 Hooked Notch in the Bezel for t...

Page 993: ...assette linkage assembly until the tab on the top of the bezel is seated in the recess of the cassette assembly 1 2 3 4 1 Recess 3 Tab 2 Groove 4 Bezel Assembly d Insert the two tabs on the bezel exte...

Page 994: ...e the three pins in the holes in the arm The bezel tab should be seated as shown in the following illustration 1 1 1 1 Pin b Ensure that the cover arm latch is completely pressed into the hooked notch...

Page 995: ...ck the cover latch to ensure that it is holding the bezel to the cover as shown 1 1 Cover Latch 12 Ensure the holes are aligned and insert the bushing lock pin into the bushing as shown 1 Bushing 2 Bu...

Page 996: ...n the cassette 1 1 Location of the Installed Bushing and Bushing Lock Pin 13 Insert the bushing lock pin into the hole in the bushing and push it in until it seats as shown in the following illustrati...

Page 997: ...it locks into the up position the blank filler or adapter moves downward 1 Handle Release Lever 2 Locking Bar 15 To install the metal EMC shield on the adapter bracket grasp the EMC shield as shown in...

Page 998: ...he top of the cassette 1 2 1 Metal EMC Shield b The metal EMC shield has clips that slide over the top of the tailstock Ensure that these clips are holding the metal EMC shield to the tailstock 1 1 To...

Page 999: ...determine if the adapter you are installing is hot swappable If the adapter is hot swappable move the slider on the color indicator to allow the orange color to be visible If the adapter is not hot sw...

Page 1000: ...onto the cassette linkage as shown in the following illustration If there is an embossed line on the face of the top rail align the middle spacer arm as shown in the following illustration If there is...

Page 1001: ...ner of the adapter engages the top adjustable adapter retaining clip as shown in the following illustration 5 4 2 3 1 1 Top Adapter Retaining Clip 3 Adapter 2 Cassette Linkage Assembly 4 Bottom of Tai...

Page 1002: ...d into the top adjustable adapter retaining clip Note If the adapter is not a full height adapter slide the top adjustable adapter retaining clip downward until the lower edge of the adapter is seated...

Page 1003: ...nto the cassette linkage rail as shown in the following illustration and slide the arm toward the adapter 1 2 3 1 Cassette Linkage Assembly 3 Top Adapter Retaining Clip 2 Adapter Retaining Arm Chapter...

Page 1004: ...s shown in the following illustration 1 Top Adjustable Retaining Clip 7 Ensure that the bottom edge of the adapter is held by the groove in the lower part of the adapter retaining arm 1 2 1 Top Adjust...

Page 1005: ...a middle spacer arm ensure that the adapter retaining clip is seated around the top edge of the adapter 10 Depress the handle release lever on the handle Rotate the adapter handle until it is in the d...

Page 1006: ...cassette linkage assembly as shown 1 1 Right End of Cassette Linkage 11 Position the adapter and cassette assembly with the handle on the left in the down position and the top facing away from you 1...

Page 1007: ...ng the cassette cover on the cassette assembly as shown Slide the cover toward the handle until the hole in the cover aligns with the hole in the cassette assembly 2 1 1 Handle 2 Hole Aligned in the C...

Page 1008: ...wing procedure a Carefully slide the bezel onto the cassette assembly 1 1 Bezel b Align and insert the cover arm latch in the hooked notch in the bezel 1 2 1 PCI Adapter Pull Tab 2 Hooked Notch in the...

Page 1009: ...onto the cassette linkage assembly until the tab on the top of the bezel is seated in the recess of the cassette assembly 1 2 3 4 1 Recess 3 Tab 2 Grooves 4 Bezel d Insert the two tabs on the bezel ex...

Page 1010: ...see the pins in the holes in the arm The bezel tab is seated as shown in the following illustration 1 1 1 1 Pins b Ensure that the cover arm latch is completely pressed into the hooked notch on the be...

Page 1011: ...latch to ensure that it is holding the bezel to the cover as shown 1 1 Cover Latch 15 Position the adapter with the cover side facing up Ensure that the holes are aligned and insert the bushing as sho...

Page 1012: ...ng 2 Bushing Lock Pin 16 Insert the bushing lock pin into the hole in the bushing Push on the pin until it seats 1 1 Location of the Installed Bushing and Bushing Lock Pin 996 Eserver pSeries 690 Serv...

Page 1013: ...linkage until it locks into the up position the blank filler or adapter moves downward 1 Handle 2 Locking Bar 18 To install the metal EMC shield on the adapter bracket grasp the metal EMC shield as s...

Page 1014: ...a Ensure that the shield slides up inside the top of the cassette 1 2 1 Metal EMC Shield 2 Adapter Bracket 998 Eserver pSeries 690 Service Guide...

Page 1015: ...le and rotate the adapter handle until the handle is in the down position adapter or blank filler moves up into the cassette assembly 1 1 Handle 20 Using your system documentation determine if the ada...

Page 1016: ...olor is visible 1 2 1 Orange indicates Hot Swappable 2 Blue indicates Not Hot Swappable 21 The adapter is ready to be installed into a system or an I O drawer For more information refer to your system...

Page 1017: ...e assembly straight on with the PCI slots 4 Place the double wide blind swap cassette assembly with the lower leading corner between installed single wide cassettes 5 Slide the cassette partially into...

Page 1018: ...pon which the adapter Xilinx upgrade is to be performed 2 Enter usr lpp ssp bin Efence XX where XX is equal to the node_number of the SP attached server or logical partition RESPONSE All nodes success...

Page 1019: ...css_cdn Note This will kill the fault_service_Worm_RTG_SP process on the server or logical partition 10 usr lpp ssp css ucfgcor l css0 or css1 11 Determine if the SP Switch2 PCI Attachment Adapter css...

Page 1020: ...ts subsystem was requested to stop 5 Type stopsrc s hags The node returns 0513 044 The hags subsystem was requested to stop 6 Type usr lpp ssp css css_cdn This will kill the worm running on object nod...

Page 1021: ...2 Disconnect all cables from the RIO riser card 3 Remove the I O subsystem backplane as described in I O Subsystem I O Backplane Assembly on page 1008 4 Remove the two screws that attach the RIO riser...

Page 1022: ...emoved you do not have to power off the system Do not attempt to replace two DCAs at once or to move DCAs from one I O drawer to another to troubleshoot a problem The machine type serial number will b...

Page 1023: ...ngaged 1 DCA Captive Thumbscrew quantity 2 2a Stop Mechanism disengaged 2 Stop Mechanism engaged 3 Distributed Converter Assembly DCA 2 Carefully slide the DCA into the slot as far as possible the bac...

Page 1024: ...the System on page 854 2 Disconnect and label all cables from the adapters on the affected I O backplane 3 Remove and label adapters See PCI Adapters on page 930 4 Remove the two screws securing the I...

Page 1025: ...ottom of the backplane Align the backplane with the connector 3 Continue to slide the backplane in slowly until it makes contact with the connector 4 Upon contact insert the insertion tool part number...

Page 1026: ...ervice Aids chapter in the RS 6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 Use the SCSI Hot Swap Manager Task to prepare to remove and replace a SCSI...

Page 1027: ...5 With the handle to the bottom insert the assembly into the appropriate slot 6 Slide the assembly forward until you feel some resistance Verify that the spring on the top is contacting the edge of t...

Page 1028: ...shown in the following illustration 1 DASD 4 Pack Assembly 4 Cover 2 I O Subsystem Chassis 5 Disk Drive Assembly 3 EMC Filler Shield 6 DASD Filler 6 Remove two M4x0 7 screws at the lower inside front...

Page 1029: ...f the I O subsystem A door automatically closes when the fan is removed preventing loss of airflow while the fan is out of the enclosure 1 2 3 1 DCA DCA 1 shown 2 I O Subsystem Chassis 3 Fan Fan 4 sho...

Page 1030: ...or 4 pack filler assemblies as described in the removal section of I O Subsystem DASD 4 Pack on page 1012 10 Remove all DCA units as described in the removal section of I O Subsystem Distributed Conve...

Page 1031: ...4 Pack Filler 8 DCA 4 DASD Filler 9 Half I O drawer filler plate 5 Front Cover Rear 1 PCI I O Subsystem Chassis 3 Blind swap cassette or PCI filler with no adapter 2 RIO Riser Card part of the I O sub...

Page 1032: ...gently push the I O subsystem chassis toward the frame from the front of the system Adjust the height of the lift plate as needed After the I O subsystem is installed in the frame retract the extende...

Page 1033: ...acles C25 C26 Removal 1 Ensure that the SCSI drive is in idle mode the activity light remains off 2 Loosen the thumbscrew that holds the SCSI drive assembly in the subsystem the top screw is for the d...

Page 1034: ...ttention When performing the next two steps always disconnect the power cable before disconnecting the diskette signal cable 4 Disconnect the power cable from the rear of the drive assembly 5 Disconne...

Page 1035: ...hassis 4 Note the locations and disconnect the cables from the operator panel and then remove the operator panel as shown in the following illustration Replacement 1 Remove the VPD module from the old...

Page 1036: ...subsystem chassis to the rack 2 SCSI SCSI 3 1 4 5 Carefully pull the chassis out of the front of the rack Replacement Replace in reverse order If the new media drawer contains a new operator panel re...

Page 1037: ...e following illustration 5 Loosen the four captive screws one for each SCSI drive bay to free the two truss brackets 6 Remove the cover 7 Release the ties that hold the affected cable If ties must be...

Page 1038: ...f v Minimize the possibility of pin damage to the SNI ports v Form consistent cable groups v Maintain efficient cooling A high level workflow for cable installation is as follows 1 Install the frame 2...

Page 1039: ...if not a Remove the shipping bracket from the rear of the frame b Install the stiffener into the rear cutout on the base of the frame c Attach the cable management bracket tailgate to the stiffener d...

Page 1040: ...erly cabled frame Before starting this part of the procedure v Verify that all HMC Ethernet I O and HPS cables if present are inside the tailgate v Cables are clamped into the tailgate from left to ri...

Page 1041: ...n the side of the frame c Wire tie any I O cables into a bundle running down the side of the frame 3 If HPS cables are present without plugging the switch cables into the SNI ports take the switch cab...

Page 1042: ...slots 6 and 5 Switch cables to frame slots 4 and 3 Switch cables to frame slot 2 Switch cables to frame slot 1 Switch cables to frame slots 8 and 7 Switch cables to frame slots 6 and 5 Switch cables...

Page 1043: ...rocessor Subsystem Chassis 7040 Model 681 v I O Subsystem Chassis 7040 Model 61D If any of the these FRUs are replaced as a result of a repair action service representatives are required to order a du...

Page 1044: ...1R Rack Subsystem The rack subsystem consists of the rack power subsystem and the integrated battery feature 1 7 9 5 3 2 8 10 6 4 11 Integrated Battery Feature not pictured 1028 Eserver pSeries 690 Se...

Page 1045: ...ergency Power Off UEPO Switch 5 44P1958 2 Bulk Power Enclosure BPE 6 44P1959 4 Bulk Power Distribution BPD 7 11P3645 2 Bulk Power Controller BPC 11P1597 Y Cable CSP 8 44P1995 6 Bulk Power Regulator BP...

Page 1046: ...7040 Model 681 Processor Subsystem Front This processor subsystem front view consists of the processor chassis memory books fans and filters 3 2 1 4 1030 Eserver pSeries 690 Service Guide...

Page 1047: ...ssor subsystem chassis with backplane 2 11P2935 1 to 8 Memory book retainer See 7040 Model 681 Processor Subsystem Front on page 1032 for Memory books part numbers 3 31L7627 4 Fan Controller MDA 07H53...

Page 1048: ...7040 Model 681 Processor Subsystem Front This processor subsystem front view consists of the memory books MCM and L3 modules 1032 Eserver pSeries 690 Service Guide...

Page 1049: ...6 500 MHz L3 Cache kit Includes v PN 00P5159 VPD Card v PN 04N6923 Pad Cleaning Brush v PN 11P4055 Label 00P6258 25E7 600 MHz L3 Cache kit Includes v PN 00P4355 VPD Card v PN 04N6923 Pad Cleaning Brus...

Page 1050: ...6D Up to 3 CUoD 1 3 GHz Processor MCM Includes v MCM Module and VPD Smart Card CCIN 527A v PN 04N6923 Brush v PN 11P3876 Screw v PN 11P4055 Label 80P3442 528B CUoD 1 3 GHz MCM and VPD smart chip card...

Page 1051: ...r 64 GB Memory Book Inner 64 GB Memory Book Outer 128 GB Memory Book Inner 128 GB Memory Book Outer 53P4242 53P4273 53P4247 53P4278 53P4252 53P4283 53P4259 53P4290 53P4266 53P4297 307A 308A 307B 308B...

Page 1052: ...del 681 Processor Subsystem Rear This processor subsystem rear view consists of the RIO books DCAs and capacitor books MCM and L3 modules as well as the media subsystem 1036 Eserver pSeries 690 Servic...

Page 1053: ...mbly DCA3 P00 11P1548 1 Cable assembly DCA3 P01 Attention DCA PN 11P4741 can be plugged into U1 18 P1 V4 DCA3 location 6 44P3024 1 Distributed converter assembly DCA4 11P1549 1 Cable assembly DCA4 P00...

Page 1054: ...he HMC 31L7196 1 9 25 pin serial cable connects the managed system primary I O book to HMC async adapter 11 53P1573 2738 1 Third I O book without RIO 2 ports 53P4554 2806 1 Third I O book with RIO 2 p...

Page 1055: ...7040 Model 681 Media Subsystem 1 2 3 4 5 6 7 8 9 10 Chapter 10 Parts Information 1039...

Page 1056: ...rom J01 to rear drives J03 to front drives Cable Tie 8 11P4214 5420242 2 Media Device Power Cables J00 to rear drives J02 to front drives Cable Tie 9 See Note 1 Optional Media Device SCSI Drive 10 See...

Page 1057: ...Power and SCSI Cables to the Media Subsystem 1 2 3 5 4 6 Chapter 10 Parts Information 1041...

Page 1058: ...le Connecting the Diskette Drive to the Media Subsystem 3 11P2352 1 Power Cable for Media Subsystem Front Components 4 11P4303 1 SCSI Cable for Media Subsystem Rear Components 5 11P4303 1 SCSI Cable f...

Page 1059: ...s 07H5247 2 Frame Rail 2 11P4624 1 to 4 Fan assembly 3 44P1277 1 to 4 DASD 4 Pack Filler 4 11P3662 Up to 15 DASD Filler 5 44P0189 1 Front Cover 6 See Note 1 to 16 SCSI DASD Disk Drives 7 11P4855 11P24...

Page 1060: ...44P1390 As needed Blind swap cassette for two adapter wide PCI adapter 44P3320 As needed Blind swap cassette for Gigabit Ethernet PCI adapter 5 44P0323 44P0324 44P0321 44P0406 As needed Adapter clip u...

Page 1061: ...Power Cabling Chapter 10 Parts Information 1045...

Page 1062: ...1 A35 BPD1 P06 to DCA 6 P01 Red with white stripe 14b 1 A35 BPD1 P06 to DCA 6 P00 Red 15 to 17 11P4734 1 I OB9 P00 to Media P02 16 to 18 11P4735 1 I OB9 P01 to Media P00 19 20 21 22 NA B35 BPDx P0x t...

Page 1063: ...O Subsystem 3 power cable DCA2 P01 11P4501 1 I O Subsystem 3 power cable DCA2 P00 11P4502 1 I O Subsystem 4 power cable primary rack DCA1 P01 11P4503 1 I O Subsystem 4 power cable primary rack DCA1 P0...

Page 1064: ...Index Number FRU Part Number Units Per Assembly Description 44P0197 1 I O Subsystem 8 power cable DCA2 P00 1048 Eserver pSeries 690 Service Guide...

Page 1065: ...eyboards and Mouse Index Number FRU Part Number Units Per Assembly Description 1 24P0440 1 Keyboard 101 US English ID 103P USB 2 09N5532 1 Three Button Mouse USB 8841 Chapter 10 Parts Information 1049...

Page 1066: ...US Canada Japan 30 AMP 480 V ac 1 11P0367 2 Line Power Cord US Canada Japan 60 AMP 240 V ac 1 11P0914 2 Line Power Cord US Chicago 30 AMP 480 V ac 1 11P0365 2 Line Power Cord US Chicago 60 AMP 240 V...

Page 1067: ...11 11P3990 1 Door key 12 44P0182 1 DASD service tool 13 11P4914 1 MCM L3 Pass through plug location map tri fold chart should be installed in the primary rack 14 11P4055 NA Plug count adhesive replace...

Page 1068: ...g procedure Along with the cleaning procedure you should order the following v Fiber Optic Cleaning Kit 46G6844 v Extra Alcohol Saturated Pads 9900679 The kits can be ordered through Mechanicsburg The...

Page 1069: ...and location codes were NOT reported then call support 652 89x The CEC or SPCN reported a non critical error Action Schedule deferred maintenance Refer to the entry MAP in this system unit s system s...

Page 1070: ...ory bus switch internal error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A02 08x Description Memory time out error Action Use MAP 1230 Linux Platform Error Problem Resolut...

Page 1071: ...12x Description Error on System bus Action Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A03 13x Description I O Expansion bus parity error Action Use MAP 1230 Linux Platform Error...

Page 1072: ...Description System shutdown due to FRU that has failed Action Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A05 14x Description System shutdown due to power fault with an unspecifie...

Page 1073: ...Processor error accessing Operator Panel Action Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A0D 11x Description Service Processor error accessing Power Controller Action Use MAP...

Page 1074: ...Problem Resolution on page 165 A0D 38x Description Hardware Scan or Initialization Error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A0D 39x Description Chip ID Verificati...

Page 1075: ...s been deconfigured and is no longer in use due to a trend toward an unrecoverable error Action The system is operating in a degraded mode Schedule maintenance To repair use MAP 1230 Linux Platform Er...

Page 1076: ...A12 01x Description A non critical error has been detected an uncorrectable memory error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A12 02x D...

Page 1077: ...orm Error Problem Resolution on page 165 A13 00x Description A non critical error has been detected a error log analysis indicates an error detected by the I O device but the failure could not be isol...

Page 1078: ...Linux Platform Error Problem Resolution on page 165 A13 50x Description Recoverable errors on resource indicate a trend toward an unrecoverable error However the resource could not be deconfigured an...

Page 1079: ...165 A15 23x Description Non critical power problem loss of redundant power supply Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A15 24x Descrip...

Page 1080: ...ion Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 165 A1D 12x Description A non critical error has been detected a service processor error accessing fan se...

Page 1081: ...1230 Linux Platform Error Problem Resolution on page 165 A1D 33x Description A non critical error has been detected Array of Logic Built in Self Test Error Action Schedule deferred maintenance Use MA...

Page 1082: ...uld not be deconfigured and is still in use The system is operating with the potential for an unrecoverable error Action If repair is not immediately available reboot and the resource will be deconfig...

Page 1083: ...to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following web site http www ibm com ibm environment products prp phtml...

Page 1084: ...ervicehandboek voor informatie over de batterij De batterij moet correct worden gerecycled of weggegooid Mogelijk zijn er in uw regio geen K CA inzamelingspunten Meer informatie over het verwerken van...

Page 1085: ...manuale di assistenza per informazioni specifiche sulla batteria La batteria deve essere appropriatamente riciclata o smaltita Il servizio per il riciclaggio potrebbero non essere disponibile nella v...

Page 1086: ...batteriinformation finns I anv ndar eller servicehandboken Batteriet m ste l mnas till tervinning eller kastas p ett milj s kert s tt Det kanske inte finns n gra tervinningsm jligheter d r du bor N r...

Page 1087: ...e IBM part number listed on the battery available prior to your call Environmental Design The environmental efforts that have gone into the design of this system signify IBM s commitment to improve th...

Page 1088: ...446 446 Notes 1 Noise levels cited are for the typical configuration A Frame Bulk Power CEC cage battery option media drawer and two I O drawers 2 The 0 6 B 6 dB reduction in noise emission levels wit...

Page 1089: ...ntry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF...

Page 1090: ...1074 Eserver pSeries 690 Service Guide...

Page 1091: ...rt the service processor menus 4 Set the system name 5 Enable Surveillance 6 Configure call in call out 7 Attach modems if necessary If modem attachment is not necessary proceed to step 8 To attach a...

Page 1092: ...e successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your server again The operating system...

Page 1093: ...are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tt...

Page 1094: ...1078 Eserver pSeries 690 Service Guide...

Page 1095: ...sample modem configuration files are located in the firmware in usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this a...

Page 1096: ...set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr share mo...

Page 1097: ...tries specified in the Call Out Policy Setup Menu These retries result in redundant pages Examples for Using the Generic Sample Modem Configuration Files The following table contains information to he...

Page 1098: ...sr share modems modem_f cfg file to a new file with a different name for example modem_fx cfg 3 In the new file modem_fx cfg change the line Send ATE0T r to Send ATcccE0T r where ccc is the added comm...

Page 1099: ...terminal emulators becomes important The server s operating system will have some built in terminal emulators You may also have a commercially available terminal emulation It is important that the loc...

Page 1100: ...after the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for thi...

Page 1101: ...nal selected as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them...

Page 1102: ...10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0...

Page 1103: ...response code Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a connec...

Page 1104: ...uccessful send ATV0S0 0 r Numeric response code Auto Answer OFF expect 0 r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r del...

Page 1105: ...e number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore mo...

Page 1106: ...send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assur...

Page 1107: ...off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchro...

Page 1108: ...ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r o...

Page 1109: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 1093...

Page 1110: ...responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program sync...

Page 1111: ...2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection res...

Page 1112: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 1096 Eserver pSeries 690 Service Guide...

Page 1113: ...E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode W...

Page 1114: ...nse send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r...

Page 1115: ...e codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Co...

Page 1116: ...es E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mod...

Page 1117: ...out 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands s...

Page 1118: ...X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR I...

Page 1119: ...ponses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchro...

Page 1120: ...Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands success...

Page 1121: ...0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ig...

Page 1122: ...1106 Eserver pSeries 690 Service Guide...

Page 1123: ...Appendix E Ground Path The ground path for the pSeries 690 is shown in the following figure 1107...

Page 1124: ...1108 Eserver pSeries 690 Service Guide...

Page 1125: ...e general access password 788 change privileged access password 788 chassis fan 928 checkpoints 371 description 147 firmware 381 service processor 374 CoD transactions 765 code error 415 codes spcn in...

Page 1126: ...ivating 9 FRUs adding 9 replacing 9 G general user menu 785 H handling static sensitive devices 853 handling static sensitive L3 modules 879 898 handling static sensitive MCM modules 879 898 hardware...

Page 1127: ...tem rear 23 memory configure 828 deconfigure 828 memory books and memory blanks 926 memory configuration deconfiguration menu 797 798 Memory CUoD processor features 10 memory features Memory CUoD 10 m...

Page 1128: ...cassette 931 replacing a PCI adapter cassette 934 replacing an adapter in a cassette 962 PCI adapters continued replacing non hot pluggable adapter 936 short adapter removal 959 phases ipl 371 physica...

Page 1129: ...es 879 L3 cache modules 898 mcm filler covers 879 mcm modules 879 pass through modules 879 replacement procedures 886 I O book 872 L3 cache modules 901 replacement procedures continued mcm modules 886...

Page 1130: ...ing and restoring 784 setup 1075 setup checklist 1075 setup menu 787 system information menu 795 service processor continued system power control menu 792 telephone setup menu 812 test 1075 using serv...

Page 1131: ...tup call in 1076 call out 1076 trademarks xiv transactions CoD 765 transfer of a modem session 1084 Trial Capacity on Demand processor features 11 U UEPO card assembly 866 UEPO locations 19 UEPO remov...

Page 1132: ...1116 Eserver pSeries 690 Service Guide...

Page 1133: ......

Page 1134: ...Printed in U S A February 2004 SA38 0589 05...

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