Warranty
Statement of Limited Warranty
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The warranties provided by
IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your
reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any
combination of them. The term "Machine" does not include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the
Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract.
If you have any questions, contact IBM or your reseller.
Machine - Deskstar HDD product.
Warranty Period* - Three year limited warranty.
To obtain warranty service for the Machine within the first thirty (30) days from the invoice date, contact IBM at 1-800-426-7235 ext.
4669. To obtain warranty service for the Machine after thirty days from the invoice date, contact IBM at 1-888-426-5214.
*Contact the above warranty telephone numbers for warranty service information. Some IBM Machines may be eligible for On-site
warranty service depending on the country where service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published
Specifications. The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your
sales receipt is the Date of Installation, unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange
service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering
changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so
or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be
refunded. The replacement may not be new, but will be in good working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is
voided by removal or alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as assistance via telephone with "how-to" questions and
those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the United States, call IBM at 1-800-IBM-SERV
(426-7378). In Canada, call IBM at 1-800-465-6666. You may be required to present proof of purchase.
IBM storage products
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IBM Hard Disk Drive Technical Support Center version 1.0
