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IBM BladeCenter QS22 Type 0793, Service Manual

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Contents

 

Safety

  

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. vii

 

Chapter

 

1.

 

Introduction

 

.

 

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. 1

 

Related

 

documentation

  

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.

 

. 1

 

Notices

 

and

 

statements

 

used

 

in

 

this

 

document

 

.

 

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. 2

 

Features

 

and

 

specifications

 

.

 

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.

 

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. 2

 

Support

 

for

 

storage

 

.

 

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. 3

 

Turning

 

on

 

the

 

blade

 

server

 

.

 

.

 

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.

 

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.

 

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.

 

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. 4

 

Turning

 

off

 

the

 

blade

 

server

 

.

 

.

 

.

 

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. 4

 

Blade

 

server

 

controls

 

and

 

LEDs

  

.

 

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. 5

 

System

 

board

 

LEDs

  

.

 

.

 

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.

 

. 6

 

System

 

board

 

internal

 

and

 

expansion

 

card

 

connectors

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 7

 

Chapter

 

2.

 

Configuring

 

the

 

blade

 

server

  

.

 

.

 

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.

 

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.

 

. 9

 

Communicating

 

with

 

the

 

blade

 

server

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 9

 

Using

 

the

 

Advanced

 

Management

 

Module

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 9

 

Using

 

the

 

Web

 

interface

  

.

 

.

 

.

 

.

 

.

 

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.

 

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. 10

 

Using

 

the

 

command-line

 

interface

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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. 10

 

Using

 

Serial

 

over

 

LAN

  

.

 

.

 

.

 

.

 

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.

 

.

 

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.

 

.

 

.

 

.

 

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.

 

.

 

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. 10

 

Using

 

the

 

serial

 

interface

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

. 11

 

Using

 

the

 

SMS

 

utility

 

program

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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. 11

 

Starting

 

SMS

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

.

 

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. 11

 

Viewing

 

FRU

 

information

  

.

 

.

 

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.

 

.

 

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.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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. 12

 

Adding

 

FRU

 

information

  

.

 

.

 

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.

 

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.

 

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.

 

.

 

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.

 

.

 

.

 

. 13

 

Updating

 

the

 

system

 

and

 

BMC

 

firmware

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 15

 

Updating

 

steps

  

.

 

.

 

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.

 

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. 16

 

Determining

 

current

 

blade

 

server

 

firmware

 

levels

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 16

 

Updating

 

the

 

BMC

 

firmware

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

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.

 

.

 

.

 

.

 

.

 

.

 

. 17

 

Using

 

the

 

BMC

 

update

 

package

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 18

 

Using

 

the

 

Advanced

 

Management

 

Module

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 18

 

Installing

 

the

 

system

 

firmware

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 20

 

The

 

firmware

 

update

 

package

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

.

 

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.

 

.

 

. 20

 

Using

 

the

 

package

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

.

 

.

 

.

 

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.

 

. 21

 

Updating

 

the

 

system

 

firmware

 

automatically

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 21

 

Installing

 

the

 

firmware

 

manually

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

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.

 

.

 

.

 

. 21

 

Updating

 

the

 

system

 

firmware

 

images

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 22

 

Updating

 

the

 

optional

 

expansion

 

card

 

firmware

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 23

 

Integrating

 

the

 

Gigabit

 

Ethernet

 

controller

 

into

 

the

 

BladeCenter

  

.

 

.

 

.

 

.

 

.

 

.

 

. 23

 

Updating

 

the

 

Ethernet

 

controller

 

firmware

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 23

 

Using

 

the

 

update

 

package

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

. 24

 

Firmware

 

update

 

steps

  

.

 

.

 

.

 

.

 

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.

 

.

 

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.

 

.

 

.

 

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.

 

.

 

.

 

.

 

.

 

.

 

. 24

 

Blade

 

server

 

Ethernet

 

controller

 

enumeration

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 25

 

Chapter

 

3.

 

Parts

 

listing

  

.

 

.

 

.

 

.

 

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.

 

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.

 

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.

 

.

 

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.

 

.

 

. 27

 

Replaceable

 

components

  

.

 

.

 

.

 

.

 

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.

 

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.

 

.

 

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.

 

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.

 

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. 27

 

Consumable

 

parts

 

.

 

.

 

.

 

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.

 

.

 

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.

 

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.

 

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.

 

.

 

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.

 

.

 

. 28

 

Chapter

 

4.

 

Installing

 

and

 

removing

 

replaceable

 

units

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 29

 

Installation

 

guidelines

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

.

 

.

 

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.

 

. 29

 

System

 

reliability

 

guidelines

  

.

 

.

 

.

 

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.

 

.

 

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. 30

 

Handling

 

static-sensitive

 

devices

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 30

 

Removing

 

the

 

blade

 

server

 

from

 

the

 

BladeCenter

 

unit

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 30

 

Opening

 

and

 

removing

 

the

 

blade

 

server

 

cover

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 31

 

 

©

 

Copyright

 

IBM

 

Corp.

 

2006,

 

2008

 

iii

Summary of Contents for BladeCenter QS22 Type 0793

Page 1: ...BladeCenter QS22 Type 0793 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...BladeCenter QS22 Type 0793 Problem Determination and Service Guide...

Page 4: ...x C Notices on page 127 and the Warranty and Support Information on the Documentation CD Fourth Edition October 2008 Copyright International Business Machines Corporation 2006 2008 US Government Users...

Page 5: ...server firmware levels 16 Updating the BMC firmware 17 Using the BMC update package 18 Using the Advanced Management Module 18 Installing the system firmware 20 The firmware update package 20 Using t...

Page 6: ...rs and devices 53 Chapter 5 Diagnostics and troubleshooting 55 Prerequisites 55 Basic checks 55 Finding troubleshooting information 56 Troubleshooting charts 56 Problems indicated by the front panel L...

Page 7: ...and support 126 Appendix C Notices 127 Trademarks 128 Important notes 128 Product recycling and disposal 129 Battery return program 130 Electronic emission notices 132 Federal Communications Commissi...

Page 8: ...Index 135 vi BladeCenter QS22 Type 0793 Problem Determination and Service Guide...

Page 9: ...ert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation die...

Page 10: ...ds such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make sure that the power is off and the power cord is disconnected 2 Make sur...

Page 11: ...isconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical circuits observe the following precautions Make sure that...

Page 12: ...s in this documentation before performing the instructions Read any additional safety information that comes with the blade server or optional device before you install the device x BladeCenter QS22 T...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...ium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse i...

Page 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Page 16: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Page 17: ...act a service technician Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electr...

Page 18: ...handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu mico que en el estado de Califo...

Page 19: ...le Document Format PDF on the Documentation CD It contains general information about the blade server including how to install supported options and how to configure the blade server v Safety Informat...

Page 20: ...before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the de...

Page 21: ...i processor v I O Buffer DIMM VLP DDR2 1GB total 1 GB per IBM PowerXCell 8i companion chip v 8 GB IBM Modular Solid State Disk v 8 GB Modular Flash Drive Environment v Ambient temperature Operating te...

Page 22: ...Management Module You can use the Advanced Management Module Web interface to turn on the blade server remotely Using the Wake on LAN feature If you want to use the Wake on LAN feature you must enable...

Page 23: ...ton for more than 4 seconds turns off the blade server Using the BladeCenter Advanced Management Module You can use the Advanced Management Module Web interface to turn off the blade server remotely Y...

Page 24: ...e server to recognize the media tray Power on LED This green LED indicates the power status of the blade server as follows v Flashing rapidly The service processor on the blade server is communicating...

Page 25: ...lights the appropriate LED to indicate where an error has occurred System board internal and expansion card connectors The following illustration shows the location of the connectors for user install...

Page 26: ...X expansion connectors 1 DIMM 1 slot IOBUF 1 DIMM slot Battery Control panel connector IOBUF 2 DIMM slot DIMM 2 slot DIMM 3 slot DIMM 4 slot DIMM 8 slot Figure 4 Locations of the expansion option con...

Page 27: ...ur main access method to the blade server The command line interface See Using the command line interface on page 10 for further information Serial over LAN SOL This is similar to the serial interface...

Page 28: ...D 3 Follow the instructions that appear on the screen Be sure to set the timeout value that you want for your Web session The BladeCenter management and configuration window opens For additional infor...

Page 29: ...e BladeCenter unit and the blade servers However another utility is provided which in some cases can give more information than that displayed in the Advanced Management Module This is the System Mana...

Page 30: ...universal unique ID Complete the following steps to see this information 1 Start SMS by completing the steps in Starting SMS on page 11 The SMS menu appears PowerPC Firmware Version QD0123000 SLOF SMS...

Page 31: ...the process stops to allow you to enter the machine type or model and serial number Boot does not continue until the information is provided To enter new FRU information complete the following steps 1...

Page 32: ...tions on the screen and press Enter to continue 5 You must confirm the model number PowerPC Firmware Version QD0123000 SLOF SMS 1 1 c Copyright IBM Corp 2007 All rights reserved Number entered is 1234...

Page 33: ...umber Enter y or Y to accept or n or N to decline Select Navigation key Type y or Y and press Enter to confirm the number This completes the process and the blade server continues to boot as normal Up...

Page 34: ...22 blade servers within the BladeCenter unit Updating steps Complete the following steps to update the BMC and system firmware images 1 Check the revision level of the firmware on the blade server and...

Page 35: ...upport Web site See Updating the BMC firmware or the IBM Support Web site for installation instructions You can also view the system firmware level from within the operating system by using the follow...

Page 36: ...gement Module Complete the following steps to update the BMC firmware 1 Download the BMC firmware image file from http www ibm com support us en to a suitable location on a server that is accessible o...

Page 37: ...hows the firmware update progress When the update is finished a confirmation message appears and an entry is placed in the Advanced Management Module log 10 Power up and boot the blade server Chapter...

Page 38: ...he operating system If it is not see the installation guide for the Software Development Kit for Multicore Acceleration for instructions about how to get this device driver and install it Note You may...

Page 39: ...sh to update the firmware manually See Installing the firmware manually for further information The u option This performs an unattended and automatic update of the system firmware The blade server re...

Page 40: ...enter cp QB 1 9 1 2 boot_rom bin proc ppc64 rtas firmware_update shutdown r now 8 Once the system reboots update the system firmware images See Updating the system firmware images for instructions Up...

Page 41: ...controller port to the I O bay varies according to whether an Ethernet adapter is enabled and the operating system that is installed See Blade server Ethernet controller enumeration on page 25 for inf...

Page 42: ...xr someDirectory Extract the payload plus PkgSdk files to some directory xd dev fd0 Create a DOS bootable diskette Internel floppy drive xd dev sda Create a DOS bootable diskette External USB floppy d...

Page 43: ...to a particular BladeCenter unit I O bay depends on the type of Ethernet controller that is installed You can verify which Ethernet controller port is routed to which I O bay by using the following te...

Page 44: ...26 BladeCenter QS22 Type 0793 Problem Determination and Service Guide...

Page 45: ...Warranty and Support Information The following table lists which replaceable components are available for the BladeCenter QS22 Description FRU No Tier 1 CRU No Tier 2 CRU No DIMM VLP 1 GB DDR2 system...

Page 46: ...red by the IBM Statement of Limited Warranty The following consumable parts are available for purchase from the retail store Description Part Number 3V lithium battery 43W9859 28 BladeCenter QS22 Type...

Page 47: ...l help you work safely with the blade server and components v You do not have to turn off the blade server or disconnect the BladeCenter unit from power to install or replace any of the hot swappable...

Page 48: ...lectricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed printed circuitry v Do not leave the device where othe...

Page 49: ...lade server is operating the power on LED is lit continuously steady Before you remove a blade server from the BladeCenter unit you must shut down the operating system on it by typing the shutdown h n...

Page 50: ...each side of the blade server and lift the outer cover open see Figure 6 5 If you want to remove the cover carefully lift it from the cover pins and set it aside see Figure 6 Statement 21 CAUTION Haza...

Page 51: ...the blade server and lift the expansion unit see Figure 7 4 To remove the expansion unit carefully lift it from the cover pins and set it aside Removing the blade server front bezel assembly Before yo...

Page 52: ...ce Installing the optional modular flash drive The modular flash drive connects to the flash drive connector on the system board and provides non volatile memory This may be used for example for insta...

Page 53: ...n on page 50 Removing the optional modular flash drive Complete the following steps to remove the modular flash drive 1 Read the safety information beginning on page vii and Installation guidelines on...

Page 54: ...all the high speed expansion card If you have other options to install or remove do so now Otherwise go to Finishing the installation on page 50 Installing an optional high speed expansion card You ca...

Page 55: ...lash drive do this before you proceed with installing the high speed expansion card See Installing the optional modular flash drive on page 34 5 Locate the high speed connector on the system board 6 R...

Page 56: ...y information beginning on page vii and Installation guidelines on page 29 2 If applicable shut down the operating system turn off the blade server and remove the blade server from the BladeCenter uni...

Page 57: ...BM PowerXCell 8i 0 IBM PowerXCell 8i 1 Channel 0 Channel 1 Channel 0 Channel 1 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 1 GB 1 GB 4 GB 4 GB 2 GB...

Page 58: ...the DIMM slots in which you want to insert the system memory modules See Table 2 on page 39 and Figure 14 on page 39 for guidance 6 Remove any modules that are to be replaced or that have become redu...

Page 59: ...slots for the I O buffer DDR2 memory modules There are two DIMM slots one for each IBM PowerXCell 8i companion chip The slots are labelled IOBUF 1 and IOBUF 2 You must install a 1 GB DIMM for both IB...

Page 60: ...lade server from the BladeCenter unit on page 30 3 Open the blade server cover See Opening and removing the blade server cover on page 31 4 Remove any faulty DIMM fillers a Open the retaining clips on...

Page 61: ...de server from the BladeCenter unit See Removing the blade server from the BladeCenter unit on page 30 3 Open the blade server cover See Opening and removing the blade server cover on page 31 4 Locate...

Page 62: ...ling the BladeCenter PCI Express I O Expansion Unit Important v A BladeCenter QS22 with the BladeCenter PCI Express I O Expansion Unit installed takes up two contiguous slots in the BladeCenter chassi...

Page 63: ...ps to replace the system board base and planar 1 Read the safety information beginning on page vii and Installation guidelines on page 29 2 If applicable shut down the operating system turn off the bl...

Page 64: ...e the same as on the old you do not have to reinstall or reconfigure the operating system but simply configure the boot options to boot from the boot device Replacing the battery IBM has designed this...

Page 65: ...disposal Complete the following steps to replace the battery 1 Read the safety information beginning on page vii and Installation guidelines on page 29 2 Follow any special handling and installation...

Page 66: ...Reset the system date and time through the operating system that you installed For additional information see your operating system documentation Replacing the retention clip for the modular flash dri...

Page 67: ...s the following items Kit Miscellaneous Parts Quantity Part No Alignment socket 4 26K6003 Cover for blade server expansion connector 4 28R3024 Pivot point blocks for expansion card support 4 31R2232 B...

Page 68: ...nd remove the blade server from the BladeCenter unit See Removing the blade server from the BladeCenter unit on page 30 3 Remove the blade server cover See Opening and removing the blade server cover...

Page 69: ...source Always replace the blade cover before installing the blade server 4 Reinstall the blade server into the BladeCenter unit 5 Turn on the blade server See Turning on the blade server on page 4 fo...

Page 70: ...nt bezel assembly Closing the blade server cover Important The blade server cannot be inserted into the BladeCenter unit until the cover is installed and closed or an expansion unit is installed Do no...

Page 71: ...ng the cover make sure that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server 4 Pivot the cover to the closed position as shown...

Page 72: ...54 BladeCenter QS22 Type 0793 Problem Determination and Service Guide...

Page 73: ...u start problem determination or servicing check that v The BladeCenter QS22 is inserted correctly into the BladeCenter unit v All components are connected correctly v The BladeCenter QS22 has the lat...

Page 74: ...age 108 Memory Table 12 on page 80 LEDs Power Network connections Service processor Software problems Troubleshooting charts on page 56 For troubleshooting information about other BladeCenter componen...

Page 75: ...laced in the Advanced Management Module Event Log The information LED remains on until turned off by Advanced Management Module or through IBM Director Console Check Advanced Management Module to see...

Page 76: ...erver not powered 1 Verify that the BladeCenter unit provides 12V dc to the blade server 2 Reseat blade server 3 Check if BladeCenter power supplies numbers 3 and 4 are installed and powered If they a...

Page 77: ...ending or receiving packets Ethernet 0 activity Green D11 Indicates on board Ethernet 0 is active and sending or receiving packets BE0_PLL_LOCK Green D8 Indicates the phased lock loop of Cell BE 0 is...

Page 78: ...10 System DIMM1 error Yellow DS1 There has been a failure in the system DIMM module See Figure 27 on page 59 for the location of each DIMM and its associated LED Either remove or replace the faulty DI...

Page 79: ...r NMI Yellow The NMI pinhole reset on the front panel has been pressed Pressing the reset causes the operating system to call the system debugger CPU fail Yellow One of the Cell BE processors has fail...

Page 80: ...you may need to have a trained service technician replace the system blade assembly Power throttling Be aware that the BladeCenter unit automatically reduces the BladeCenter QS22 processor speed if c...

Page 81: ...Software problems Symptom Suggested action You suspect a software problem 1 To determine whether the problem is caused by the software make sure that v The blade server has at least the minimum memor...

Page 82: ...e the following steps 1 Turn off the blade server 2 Restart the blade system management processor from the Advanced Management Module 3 Turn on the blade server Note If the temp side is corrupted the...

Page 83: ...dule Installation Guide for more information Booting the system This section provides an overview on how to interpret the console output of the host firmware The output is grouped into several parts w...

Page 84: ...900 D 14e4 16a8 network ethernet Adapters on 000001a040000000 00 0000 B 1014 032c pci Adapters on 000001a240000000 00 0000 B 1014 032c pci IOBUF1 initializing no DIMM Adapters on 000003460ec00000 00 0...

Page 85: ...so provide diagnostics for the following system components v Baseboard Management Controller v Memory stress v Open Firmware Memory Diagnostics v CPU stress Additionally DSA creates a merged log that...

Page 86: ...one error message When this happens correct the cause of the first error message The other error messages usually will not occur the next time you run the diagnostic programs If there are multiple err...

Page 87: ...the test again 7 If the test continues to fail refer to the other sections of this chapter for diagnosis and corrective action 089 802 xxx Abort System resource availability error 089 801 xxx Abort In...

Page 88: ...ported memory size is the same as the installed memory size complete the following steps Otherwise go to step 8 a Turn off the system and disconnect it from power b Reseat all the system DIMMs within...

Page 89: ...C firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for thi...

Page 90: ...installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM Support W...

Page 91: ...ww ibm com support us en 6 Run the test again 7 If the test continues to fail refer to the other sections of this chapter for diagnosis and corrective action 166 802 xxx BMC Abort BMC I2C test cancele...

Page 92: ...ound on the IBM Support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Check BMC firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagn...

Page 93: ...BMC Abort BMC I2C test canceled a command response could not be provided BMC initialization is in progress 166 822 xxx BMC Abort BMC I2C test canceled the destination is unavailable 166 823 xxx BMC Ab...

Page 94: ...disconnect it from power 4 Reseat the DIMMs 5 Reconnect the system to power and turn on the system 6 Run the test again 7 Execute the standard DSA memory diagnostic to validate all memory 8 If you ca...

Page 95: ...ossible messages is given in the section Boot errors and handling on page 77 Checkpoints Checkpoints show the progress of the boot Each checkpoint is overwritten by the next as the boot process contin...

Page 96: ...or use the Advanced Management Module to correct the system configuration If the problem persists contact your IBM service representative E3406 Client application returned an error details The OS or...

Page 97: ...list will be made None needed If boot e g yaboot exited because of need to boot from different device in the list either boot manually from the firmware ok prompt or using the Advanced Management Modu...

Page 98: ...Incompatible DIMM DIMM does not match technical requirements of the memory controller Note Both the offending DIMM and its pair are disabled System DIMM must operate in pairs Replace the DIMM with a...

Page 99: ...for details of supported DIMMs E1150 DIMMs in slots x and y have different amount of ranks Disabling slots a and b DIMM rank count on channel differs The number of ranks of the two DIMMs on a given ch...

Page 100: ...ace the DIMM where the error occurred with a supported DIMM See Chapter 3 Parts listing on page 27 for details of supported DIMMs Stuck data bit on DIMM x Stuck data bit during memtest One or more dat...

Page 101: ...eset DQS latches on CPUx DQS reset error Firmware exceeded maximum attempts to ensure that the DQS latches were properly put in reset IBM PowerXCell 8i informational message USB errors The following t...

Page 102: ...representative E5040 USB Device transaction error command Note command indicates the command in progress when the transaction error occurred This information may not always be available The drive sho...

Page 103: ...ot help resolve the problem contact your IBM service representative E3004 net TFTP buffer to small for filename Note filename is the name of the file TFTP has attempted to buffer The requested file is...

Page 104: ...lock No expected block was No The TFTP client received a packet that is out of order Reboot and retry the transfer E3017 net TFTP block size negotiation failed TFTP server has sent an acknowledgement...

Page 105: ...to verify whether rollback is possible 6 Plug the SAS expansion card into another blade server If the problem persists the SAS Expansion Card may need replacement 7 Plug a different SAS expansion car...

Page 106: ...se nvramrc configuration variable verify the script 7 Reproduce the blade Open Firmware environment firmware version scripts configuration variables hardware configuration etc with another blade serve...

Page 107: ...w ibm com systems bladecenter support to verify whether rollback is possible 4 Update the blade firmware 5 If the error started after an Open Firmware script change for example a custom startup script...

Page 108: ...1 Ensure the remote disk is operating correctly Try to read the disk from another blade server in the same BladeCenter unit This verifies SAS topology and remote storage operation as well 2 Ensure th...

Page 109: ...s firmware versions Check with the documentation at http www ibm com systems bladecenter support to verify whether rollback is possible 6 Plug the SAS expansion card into another blade server If the p...

Page 110: ...ms bladecenter support to verify whether rollback is possible 4 Ensure that the blade server is at the latest firmware level 5 If the error started after an Open Firmware script change for example a c...

Page 111: ...ation that comes with each component of the SAS topology 3 Reboot the blade 4 Power down then remove and reinstall the blade server in the BladeCenter unit 5 Remove and reinstall the SAS Expansion Car...

Page 112: ...ed and a zoning configuration configured appropriately Refer to IBM BladeCenter SAS Connectivity Module documentation for further information 3 Reboot the blade 4 Power down then remove and reinstall...

Page 113: ...3 Remove and reinstall the SAS Expansion Card 4 Ensure the SAS Expansion Card firmware and blade firmware version are at the correct level 5 If the error started after a SAS Expansion Card firmware u...

Page 114: ...and so on See the documentation that comes with each component of the SAS topology 3 Reboot the blade 4 Power down then remove and reinstall the blade server in the BladeCenter unit 5 Remove and rein...

Page 115: ...O DIMM boot time errors These error messages only appear if you have installed optional I O DIMM Table 16 I O DIMM boot errors Code Message Description Action E2001 Incompatible DIMM type not DDR2 The...

Page 116: ...Hz to avoid compatibility problems W2083 Unsupported DIMM type contains more data than program buffer The SPD of the DIMM contains more data elements than needed Replace the DIMM with an SPD of 128 by...

Page 117: ...page 64 Power down then reboot the blade If the problem persists contact your IBM service representative as the system board assembly may need replacement E1002 System memory could not be initialized...

Page 118: ...terface to view them No codes are associated with these messages However the status column indicates their severity There are three levels of severity Information Informational messages only No action...

Page 119: ...eed on the blade server concerned until the temperature has dropped to normal levels No action required Processor 1 CPU 1 Chip over warning threshold Reading x Threshold 88 00 where x is the temperatu...

Page 120: ...power on and boot If problem persists please contact IBM service Processor 2 CPU 2 Chip over critical threshold Reading x Threshold 100 00 where x is the temperature of the processor Error IBM PowerX...

Page 121: ...rature over non recoverable threshold Error IBM PowerXCell 8i companion chip 2 Temp above Shut Off Temperature 100 C Power Off The temperature of the system board has reached a critical level IBM Powe...

Page 122: ...r events System board voltage Planar Fault occurred Information Voltage fault None No action required Planar voltage fault Voltage Fault x where x is a bit field showing the state of all the voltage s...

Page 123: ...ystem memory Reboot FW BIOS firmware progress Pri FW Corrupt no usable system memory Error System memory was found but is unusable Blade does not power on Check supported memory configurations See Add...

Page 124: ...DIMMs x and x 1 Memory device y memory IOBUF x PFA predictive failure Error Predictive failure on buffer memory IOBUFx of the IBM PowerXCell 8i companion chip Replace DIMM IOBUFx Other events Front pa...

Page 125: ...Action DIAGS SB1 NMI PCI X Error Cell BE companion chip 1 indicates an error on its PCI X bus NMI Error Reboot If the system does not reboot or the problem persists contact IBM service with details o...

Page 126: ...mation v Customer name and address v Name of the person who created the log including their contact information v Date and time v Blade server slot position in BladeCenter unit You can obtain this fro...

Page 127: ...ve the blade server from the BladeCenter unit and remove the cover 8 Remove or disconnect the following devices one at a time if installed until you find the failure v High Speed InfiniBand expansion...

Page 128: ...on and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the s...

Page 129: ...IMMs DIMM1 4096MB DIMM2 4096MB DIMM3 4096MB DIMM4 4096MB CPU0 timings 800 MHz CL 6 tRCD 6 tRP 6 Press F1 to enter the SMS menu The SMS utility menu Select SMS tasks from the SMS utility main menu Choi...

Page 130: ...ersion QD0123000 SLOF SMS 1 1 c Copyright IBM Corp 2007 All rights reserved Select Language 1 ISO8859 1 English United States Navigation Keys M return to Main Menu N Next page of list ESC key return t...

Page 131: ...en similar to the following appears PowerPC Firmware Version QD0123000 SLOF SMS 1 1 c Copyright IBM Corp 2007 All rights reserved Network Parameters NET axon 10000000000 plb5 plb4 pcix 400000460000000...

Page 132: ...ancel and return to the main menu press Esc Adapter Configuration This allows you to set network parameters for the adapter PowerPC Firmware Version QD0123000 SLOF SMS 1 1 c Copyright IBM Corp 2007 Al...

Page 133: ...ping each IP address in turn Advanced Setup DHCP You do not need to use this option unless your network requires a specific block size or filename PowerPC Firmware Version QD0123000 SLOF SMS 1 1 c Cop...

Page 134: ...o install or boot from the BladeCenter unit media tray you must first allocate it to the blade server using the Advanced Management Module PowerPC Firmware Version QD0123000 SLOF SMS 1 1 c Copyright I...

Page 135: ...oot devices in list order until it finds a boot device If it does not an error is generated and placed in the Advanced Management Module You may only list boot devices if they are allocated or availab...

Page 136: ...type the number and press Enter To save your selection press M to return to the menu Firmware Boot Side Options Normally the BladeCenter QS22 boots from the Temporary side and you should not change th...

Page 137: ...reating common NVRAM partition C0880 Could not find SAS partition in NVRAM created Adapters on 000001460ec00000 00 0800 D 14e4 16a8 network ethernet 00 0900 D 14e4 16a8 network ethernet Adapters on 00...

Page 138: ...type or model and serial number Boot does not continue until the information is provided To enter new FRU information complete the following steps 1 Using a Telnet or SSH client connect to the Advanc...

Page 139: ...g to the instructions on the screen and press Enter to continue 5 You must confirm the model number PowerPC Firmware Version QD0123000 SLOF SMS 1 1 c Copyright IBM Corp 2007 All rights reserved Number...

Page 140: ...s ABCDEFG Accept number Enter y or Y to accept or n or N to decline Select Navigation key Type y or Y and press Enter to confirm the number SAS Settings Use this option to configure or change the SAS...

Page 141: ...M return to Main Menu ESC key return to previous screen X eXit System Management Services Type SAS Address in hexadecimal and press Enter or select navigation key When configuring IBM BladeCenter Boo...

Page 142: ...adecimal and press Enter or select navigation key When configuring IBM BladeCenter Boot Disk System as a boot device the LUN Id can be obtained from the Storage System Profile utility See the document...

Page 143: ...M product The documentation that comes with BladeCenter systems also describes the diagnostic tests that you can perform Most BladeCenter systems operating systems and programs come with documentation...

Page 144: ...ibm com services us or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware serv...

Page 145: ...0504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 146: ...ry and are often less than the possible maximum When referring to processor storage real and virtual storage or channel volume KB stands for 1024 bytes MB stands for 1 048 576 bytes and GB stands for...

Page 147: ...kaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for...

Page 148: ...ial effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery re...

Page 149: ...plut t r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separate...

Page 150: ...s equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two...

Page 151: ...g mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung des EMVG ist die IBM Deutschland GmbH 70548 Stuttgart Generelle Informationen Das Ger t er...

Page 152: ...wanese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Korean Class A warning statement 134 BladeCenter QS22 Type 0793 Problem Determination and Service Gu...

Page 153: ...10 connectors battery 7 I O expansion card 7 input output 53 memory 7 microprocessor 7 system board 7 controller enumeration 25 controller continued Ethernet 23 cover closing 44 52 opening 31 32 remov...

Page 154: ...bezel assembly 52 high speed expansion card 36 modular flash drive 34 options 29 SAS expansion card 43 integrated functions 3 L LEDs activity 5 LEDs continued blade error 6 control panel 5 identifyin...

Page 155: ...2 starting blade server 4 TEMP image 64 statements and notices 2 static electricity 30 static sensitive devices handling 30 stopping the blade server 4 storage local 3 supported boot media 65 system...

Page 156: ...138 BladeCenter QS22 Type 0793 Problem Determination and Service Guide...

Page 157: ......

Page 158: ...Part Number 44R5162 1P P N 44R5162...

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