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You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
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Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
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Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files.

See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
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On the World Wide Web, up-to-date information about IBM systems, optional
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How to send DSA data to IBM

Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.

Before you send diagnostic data to IBM, read the terms of use at
http://www.ibm.com/de/support/ecurep/terms.html.

You can use any of the following methods to send diagnostic data to IBM:

v

Standard upload:

http://www.ibm.com/de/support/ecurep/send_http.html

v

Standard upload with the system serial number:

http://www.ecurep.ibm.com/

v

Secure upload:

http://www.ibm.com/de/support/ecurep/

send_http.html#secure

v

Secure upload with the system serial number:

https://www.ecurep.ibm.com/

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System x3500 M4 Type 7383: Installation and Service Guide

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Summary of Contents for 7383

Page 1: ...System x3500 M4 Type 7383 Installation and Service Guide ...

Page 2: ......

Page 3: ...System x3500 M4 Type 7383 Installation and Service Guide ...

Page 4: ...n page 449 Notices on page 453 the Warranty Information document and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD Sixth Edition May 2013 Copyright IBM Corporation 2013 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...DIMM 65 Installing a PCI X bracket 67 Installing an adapter 70 Installing an adapter on the PCI X bracket 72 Installing an optional ServeRAID adapter memory module 74 Installing a RAID adapter battery or flash power module remotely in the server 75 Installing the microprocessor 2 expansion board 77 Installing a microprocessor and heat sink 83 Thermal grease 89 Installing a hot swap power supply 90...

Page 6: ... 172 Nx boot failure 172 Chapter 5 Parts listing IBM System x3500 M4 Type 7383 173 Replaceable server components 173 Structural parts 178 Power cords 179 Chapter 6 Removing and replacing components 183 Returning a device or component 183 Opening the bezel media door 183 Closing the bezel media door 185 Internal cable routing and connectors 186 Power cable connection 186 Operator information panel ...

Page 7: ...he left side cover power cut off switch assembly 309 Removing and replacing Tier 2 CRUs 311 Removing the power paddle card 311 Installing the power paddle card 313 Removing a microprocessor and heat sink 315 Installing a microprocessor and heat sink 319 Thermal grease 325 Removing the microprocessor 2 expansion board 326 Installing the microprocessor 2 expansion board 328 Removing a heat sink rete...

Page 8: ...vi System x3500 M4 Type 7383 Installation and Service Guide ...

Page 9: ...dukt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Copyright IBM Corp 2013 vii ...

Page 10: ...te produktet Antes de instalar este produto leia as Informações sobre Segurança Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten viii System x3500 M4 Type 7383 Installation and Service Guide ...

Page 11: ... or fatal electrical shock v Explosive hazards such as a damaged CRT face or a bulging capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make sure that the power is off and the power cords are disconnected 2 Make sure that the exterior cover is not damaged loose or broken and observe any sharp edge...

Page 12: ...wer supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wall box that supplies power to the equipment and lock the wall box in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to wo...

Page 13: ... or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when the...

Page 14: ... than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts...

Page 15: ... Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnec...

Page 16: ... power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 11 CAUTION The following label indicates sharp edges corners or joints nearby Statement...

Page 17: ...rds ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Statement 15 CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended Statement 17 CAUTION The following label indicates moving parts nearby Statement 26 Safety ...

Page 18: ...CAUTION Do not place any object on top of rack mounted devices Statement 27 CAUTION Hazardous moving parts are nearby xvi System x3500 M4 Type 7383 Installation and Service Guide ...

Page 19: ...arranty and getting service and assistance see the IBM Warranty Information document that comes with the server The server contains IBM next generation technologies which help increase performance and reliability For more information see What your server offers on page 9 and Reliability availability and serviceability on page 13 You can obtain up to date information about the server and other IBM ...

Page 20: ...el number and serial number are on the ID label on the front of the server as shown in the following illustration Note The illustrations in this document might differ slightly from your hardware You can download the IBM ServerGuide Setup and Installation CD to help you configure the hardware install device drivers and install the operating system For a list of supported optional devices for the se...

Page 21: ...ation Browser starts automatically v If Autostart is disabled or is not enabled for all users use one of the following procedures If you are using a Windows operating system insert the CD into the CD or DVD drive and click Start Run In the Open field type e win32 bat where e is the drive letter of the CD or DVD drive and click OK If you are using Red Hat Linux insert the CD into the CD or DVD driv...

Page 22: ...des translated versions of the IBM License Agreement for Machine Code for your product v Licenses and Attributions Document This document is in PDF on the IBM Documentation CD It provides the open source notices v Safety Information This document is in PDF on the IBM Documentation CD It contains translated caution and danger statements Each caution and danger statement that appears in the document...

Page 23: ...ces provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage might occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just bef...

Page 24: ... load reduction DIMM LRDIMM Drives v SATA DVD ROM Multi burner Note Maximum of two devices can be installed v Diskette External USB hard disk drive v Supported hard disk drives Serial Attached SCSI SAS Serial ATA SATA Expansion bays depending on the model v Up to thirty two 2 5 inch HDD bays v Up to eight 3 5 inch HDD bays v Up to two half high 5 25 inch bays Note Full high devices such as an opti...

Page 25: ...r 25 0 kg 55 1 lb minimum v Rack 5 U Height 218 mm 8 6 in Depth 702 mm 27 6 in Width 424 mm 16 7 in Weight approximately 39 3 kg 86 6 lb when fully configured or 24 5 kg 54 0 lb minimum Racks are marked in vertical increments of 4 45 cm 1 75 inches Each increment is referred to as a unit or U A 1 U high device is 4 45 cm 1 75 inches tall Integrated functions v Integrated Management Module II IMM2 ...

Page 26: ...ch as humidity or temperature might pose a risk to the server For information about the limits for particulates and gases see Particulate contamination on page 455 Head output Approximate heat output v Minimum configuration 2013 Btu per hour 590 watts v Maximum configuration 3610 Btu per hour 1058 watts Electrical input v Sine wave input 50 60 Hz required v Input voltage low range Minimum 100 V AC...

Page 27: ...t both editions see DSA editions on page 148 v Features on Demand software Ethernet support The server provides Features on Demand software Ethernet support You can purchase a Features on Demand software upgrade activation key for Fiber Channel over Ethernet and iSCSI storage protocols that is provided through the integrated Ethernet controller For more information see Enabling Features on Demand ...

Page 28: ... Trusted Computing Group TCG specification You can download the software to support the TCG specification when the software is available See http www ibm com systems x hardware enterprise index html for details about the TPM implementation You can enable TPM support through the Setup utility under the System Security menu choice see Using the Setup utility on page 106 v Large data storage capacity...

Page 29: ...has six PCI interface slots Slot 1 can support PCI Express or PCI X adapters through an optional PCI X interposer card See Installing an adapter on page 242 for detailed information v Redundant connection The addition of the optional Ethernet daughter card provides failover capability to a redundant Ethernet connection with the applicable application installed If a problem occurs with the primary ...

Page 30: ...nage the functions of the server locally and remotely The IMM also provides system monitoring event recording and network alert capability The systems management connector on the rear of the server is dedicated to the IMM The dedicated systems management connector provides additional security by physically separating the management network traffic from the production network You can use the Setup ...

Page 31: ...rrecting code ECC L3 cache and system memory v Full Array Memory Mirroring FAMM redundancy v Hot swap cooling fans with speed sensing capability v Hot swap hard disk drives v Hot swap power supplies v Information and light path diagnostics LED panels v Integrated management module IMM v Light path diagnostics LEDs for DIMMs microprocessors hard disk drives solid state drives power supplies and fan...

Page 32: ... Systems Director is a platform management foundation that streamlines the way you manage physical and virtual systems in a heterogeneous environment By using industry standards IBM Systems Director supports multiple operating systems and virtualization technologies in IBM and non IBM x86 platforms Through a single user interface IBM Systems Director provides consistent views for viewing managed s...

Page 33: ...d the Systems Management web page at http www ibm com systems management which presents an overview of IBM Systems Management and IBM Systems Director Server controls LEDs and power This section describes the controls and light emitting diodes LEDs and how to turn the server on and off For the locations of other LEDs on the system board see System board LEDs and controls on page 31 Front view The ...

Page 34: ...rder you can often identify the source of the error See Light path diagnostics panel on page 18 for more information about the light path diagnostics v Operator information panel This panel contains controls and LEDs that provide information about the status of the server For information about the controls and LEDs on the operator information panel see Operator information panel on page 17 v Remin...

Page 35: ... Ethernet LAN that is connected to the Ethernet port that corresponds to that LED v System locator LED Use this blue LED to visually locate the server among other servers You can use IBM Systems Director to light this LED remotely This LED is controlled by the IMM2 When you light the system locator LED the LED will blink and it will continue to blink until you turn it off v Check log LED When this...

Page 36: ... path diagnostics LEDs and follow the instructions 2 Check the IMM2 system event log and the system error log for information about the error 3 Save the log if necessary and clear the log afterwards Light path diagnostics panel The following illustration shows the front LEDs on the light path diagnostics panel The light path diagnostic panel can be seen from the front bezel Note The light path dia...

Page 37: ...the connectors and LEDs on the rear of the server The following illustration shows the connectors on the rear of the server Figure 4 Light path diagnostics panel Figure 5 Rear view of server Chapter 1 The IBM System x3500 M4 Type 7383 server 19 ...

Page 38: ...fails you must replace it immediately v Video connector Connect a monitor to this connector Note The maximum video resolution is 1600 x 1200 at 75 Hz v Serial connector Connect a 9 pin serial device to this connector The serial port is shared with the integrated management module II IMM2 The IMM2 can take control of the shared serial port to redirect serial traffic using Serial over LAN SOL v USB ...

Page 39: ... through the power cord During typical operation the ac power LED is lit v DC power LED Each hot swap power supply has a dc power LED and an ac power LED When the dc power LED is lit it indicates that the power supply is supplying adequate dc power to the system During typical operation both the ac and dc power LEDs are lit v Power supply error LED When the power supply error LED is lit it indicat...

Page 40: ...ashes slowly You can turn on the server by pressing the power on button Procedure 1 Press the power on button to turn on the server 2 The server can also be turned on in any of the following ways v If a power failure occurs while the server is turned on the server will restart automatically when power is restored v If your operating system supports the Wake on LAN feature the Wake on LAN feature c...

Page 41: ...rom the power source Procedure The server can be turned off in any of the following ways v You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off automatically v You can press the power control button to start an orderly shutdown of the operating system and turn off the server i...

Page 42: ...24 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 43: ... see http www ibm com systems info x86servers serverproven compat us 2 Use the best practices to apply current firmware and device driver updates for the server and optional devices To download the Firmware Update Guides document go to http www ibm com supportportal Additional hints and tips are available from the following website v System x configuration tools http www ibm com systems x hardware...

Page 44: ... IBM For information about transferring data and logs see Sending DSA data to IBM 4 To ship the server repackage it in the original undamaged packing material and observe IBM procedures for shipping Support information for IBM Business Partners is available at http www ibm com partnerworld Sending DSA data to IBM You can send DSA data to IBM with standard upload standard upload with the system ser...

Page 45: ...iffer slightly from your hardware System board internal connectors The following illustrations show the internal connectors on the system board and the microprocessor 2 expansion board The following illustration shows the internal connectors on the system board Figure 7 Server components Chapter 2 Installing optional devices 27 ...

Page 46: ... the internal connectors on the microprocessor 2 expansion board Figure 8 Internal connectors on system board Figure 9 Internal connectors on microprocessor 2 expansion board 28 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 47: ... on the system board System board switches and jumpers The following illustration shows the location and description of the switches and jumpers Figure 10 External connectors on system board Figure 11 Location and description of switches and jumpers Chapter 2 Installing optional devices 29 ...

Page 48: ...TPM when on 3 Power on password override Off Bypasses the power on password check the next time the server is turned on and starts the Setup utility so that you can change or delete the power on password when on Note 1 You do not have to move the switch back to the default position after the power on password in overridden 2 Changing the position of this switch does not affect the administrator pa...

Page 49: ... available to these LEDs for up to 90 seconds To view the error LEDs press and hold the light path button on the system board to light the error LEDs The error LEDs that were lit while the system board tray was running will be lit again while the button is pressed The following illustration shows the LEDs and controls on the system board The following illustration shows the LEDs on the microproces...

Page 50: ...the connectors on the 2 5 inch and 3 5 inch hard disk drive backplanes and the backplate assembly Figure 13 LEDs on microprocessor 2 expansion board Figure 14 Connectors on the 3 5 inch hard disk drive backplane 32 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 51: ...Figure 15 Connectors on the 3 5 inch hard disk drive backplate assembly Figure 16 Connectors on the 2 5 inch hard disk drive backplane Chapter 2 Installing optional devices 33 ...

Page 52: ... download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance To download firmware updates for your server go to http www ibm com support fixcentral Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cl...

Page 53: ... server connected to power v You do not have to turn off the server to install or replace hot swap power supplies hot swap fans or hot plug Universal Serial Bus USB devices However you must turn off the server before you perform any steps that involve removing or installing adapter cables and you must disconnect the power source from the server before you perform any steps that involve removing or...

Page 54: ...2 expansion board option v Microprocessor socket 2 always contains either a socket cover or a microprocessor and heat sink v You have installed the air baffle and fan 2 when you installed the microprocessor 2 expansion board option Note Do not install the ServeRAID M5120 SAS SATA adapter in slot 4 7 and 8 for proper cooling Working inside the server with the power on Guidelines to work inside the ...

Page 55: ...not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its static protective package touch it to an unpainted metal surface on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into t...

Page 56: ...zel 3 Open the bezel by pressing the button on the left edge of the bezel and rotate the left side of the bezel away from the server 4 From inside of the top section of the bezel door slide the blue tab up to unlock the bezel media door then grasp the depressed area on the media door and pull the door open 38 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 57: ...ot working correctly see Running DSA Preboot diagnostic programs on page 149 for information about how to run diagnostics Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables...

Page 58: ...or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the air baffle complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the le...

Page 59: ...age 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the fan cage assembly complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the...

Page 60: ...g and connectors on page 186 6 Loosen the thumb screw on the fan cage release latch 7 Rotate the fan cage release latch to the open position The fan cage will lift up slightly when the release latch is fully open 8 Grasp the fan cage assembly and lift it out of the server 42 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 61: ...hree additional fans for redundant cooling Read the safety information in Safety on page vii and Installation guidelines on page 34 Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other g...

Page 62: ... following steps only if you want to install the simple swap fan in the Fan 2 compartment a Unfasten and open the release lever see Removing the fan cage assembly on page 304 b Press and release the clip on the fan filler to remove the fan filler from the server c Close and fasten the release lever 5 Open the fan locking handle on the replacement fan 6 Insert the fan into the socket and close the ...

Page 63: ...on the model Depending on the server model the server might come with a SATA attached DVD ROM drive in bay 1 Note If the server is configured for RAID operation using a ServeRAID adapter you might have to reconfigure your disk arrays after you install drives See the ServeRAID adapter documentation for additional information about RAID operation and complete instructions for using the ServeRAID ada...

Page 64: ...Figure 18 Server with eight 2 5 inch hard disk drives 46 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 65: ...Figure 19 Server with sixteen 2 5 inch hard disk drives Chapter 2 Installing optional devices 47 ...

Page 66: ...Figure 20 Server with twenty four 2 5 inch hard disk drives 48 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 67: ...trations show the location of the drive bays in the 3 5 inch hot swap SAS or hot swap SATA hard disk drive server models Figure 21 Server with thirty two 2 5 inch hard disk drives Chapter 2 Installing optional devices 49 ...

Page 68: ... the location of the drive bays in the 2 5 inch and 3 5 inch hot swap SAS or hot swap SATA hard disk drive server models Figure 22 Server with eight 3 5 inch hard disk drives 50 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 69: ...ovable media drives You can install removable media drives only in bays 1 and 2 on models with eight 3 5 inch eight sixteen twenty four and thirty two 2 5 inch hard disk drives v The electromagnetic interference EMI integrity and cooling of the server are protected by having all bays and PCI slots covered or occupied When you install a drive or PCI adapter save the EMC shield and filler panel from...

Page 70: ...cause all drives to operate at the speed of the slowest drive v You do not have to turn off the server to install hot swap drives in the hot swap drive bays However you must turn off the server when you perform any steps that involve installing or removing cables Read the safety information in Safety on page vii and Installation guidelines on page 34 Attention Static electricity that is released t...

Page 71: ...AID Support CD for additional information about RAID operation and complete instructions for using ServeRAID manager 7 Close the bezel see Closing the bezel media door on page 185 8 Lock the left side cover Installing a 3 5 inch hot swap hard disk drive Use this information to install a 3 5 inch hot swap SAS SATA hard disk drive Before you begin Before installing a 3 5 inch hot swap hard disk driv...

Page 72: ...n the bay then carefully slide the drive assembly into the drive bay until the drive snaps into place 7 Rotate the drive tray handle to the closed position 8 Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly After you replace a failed hard disk drive the green activity LED flashes as the disk spins up The yellow LED turns off after approximatel...

Page 73: ...ptional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a 3 5 inch simple swap hard disk drive complete the following steps Procedure 1 Unlock the left side cover Note You must unlock the left side cover to open or remove the bezel When you lock the left side cover it locks both the cover ...

Page 74: ...bles and other equipment that are specified in the documentation that comes with the new drive v You have checked the instructions that come with the new drive to determine whether you must set any switches or jumpers in the drive v You have removed the blue optical drive rails from the side of the old drive and have them available for installation on the new drive Note If you are installing a dri...

Page 75: ... the beam Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install the DVD drive complete the following steps Procedure 1 Unlock and remove the left si...

Page 76: ...or remove do so now Otherwise go to Completing the installation on page 94 Installing an optional tape drive Use this information to install an optional tape drive Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral dev...

Page 77: ...at to do next If you have other devices to install or remove do so now Otherwise go to Completing the installation on page 94 Memory module installation The following notes describe the types of DIMMs that the server supports and other information that you must consider when you install DIMMs v When you install or remove DIMMs the server configuration information changes When you restart the serve...

Page 78: ... bus 12800 12 80 GBps DDR3 1600 SDRAMs 8 byte primary data bus v m is the DIMM type E Unbuffered DIMM UDIMM with ECC x72 bit module data bus L Load Reduction DIMM LRDIMM R Registered DIMM RDIMM U Unbuffered DIMM with no ECC x64 bit primary data bus v aa is the CAS latency in clocks at maximum operating frequency v bb is the JEDEC SPD Revision Encoding and Additions level v cc is the reference desi...

Page 79: ...MMs 2 GB 48 GB 24 Single rank RDIMMs 4 GB 96 GB 24 Dual rank RDIMMs 8 GB 192 GB 24 Dual rank RDIMMs 16 GB 384 GB 16 Quad rank RDIMMs 16 GB 256 GB 24 Quad rank LRDIMMs 32 GB 768 GB v The UDIMM option that is available for the server is 2 GB The server supports a minimum of 2GB and a maximum of 32 GB of system memory using UDIMMs v The RDIMM options that are available for the server are 2 GB 4 GB 8 ...

Page 80: ... for microprocessor 2 are not used Note You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2 you do not have to wait until all of the DIMM slots for microprocessor 1 are filled The following illustration shows the location of the DIMM connectors on they system board Figure 24 The location of the DIMM connectors on the system board 62 System x3500 M4 Type 7383 Installa...

Page 81: ...ls simultaneously If a failure occurs the memory controller switches from the primary pair of memory DIMMs to the backup pair of DIMMs You can enable memory mirrored in the Setup utility see Starting the Setup utility on page 106 When you use the memory mirrored channel feature consider the following information v When you use memory mirrored channel you must install a pair of DIMMs at a time The ...

Page 82: ...15 18 19 and 22 are not used in memory mirrored mode when UDIMMs are installed in the server When you install or remove DIMMs the server configuration information changes When you restart the server the system displays a message that indicates that the memory configuration has changed Memory rank sparing Sparing enables a failing rank to be replaced by ranks installed in an unoccupied space An unu...

Page 83: ... UDIMMs are installed in the server Installing a DIMM Use this information to install a DIMM Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this ...

Page 84: ...o the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector see System board internal connectors on page 27 for the locations of the DIMM connectors 7 Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connec...

Page 85: ...ice in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a PCI X bracket complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing ...

Page 86: ...s the PCI X bracket firmly into PCI slot 1 Attention Incomplete insertion might cause damage to the system board or the adapter 8 Make sure the latch on the side of the PCI X bracket is secured to the rear of the server chassis 68 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 87: ...rew that secures the PCI X bracket to the server What to do next If you have other devices to install or remove do so now Otherwise go to Completing the installation on page 94 Chapter 2 Installing optional devices 69 ...

Page 88: ...ber CRU part number NetXtreme II 1000 express Ethernet adapter 39Y6066 39Y6070 NetXtreme II 1000 express dual port Ethernet adapter 42C1780 49Y7947 QLogic 10Gb CNA 42C1800 42C1802 QLogic 8Gb FC dual port HBA 42D0510 42D0516 NetXtreme II 1000 express quad port Ethernet adapter 49Y4220 49Y7949 Intel Ethernet dual port server adapter I340 T2 49Y4230 49Y4232 Intel Ethernet quad port server adapter I34...

Page 89: ...n page 39 3 See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings It might be easier for you to route cables before you install the adapter 4 Touch the static protective package that contains the adapter to any unpainted metal surface on the server then remove the adapter from the package 5 Determine the PCI slot into which y...

Page 90: ...to install an adapter on the PCI X bracket Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install an adapter on the PCI X bracket co...

Page 91: ...server then remove the adapter from the package 5 Locate PCI slot 1 which you will install the adapter into 6 Rotate the adapter retention brackets on the PCI X bracket to the open position Note Remove the expansion slot cover if it is installed on the PCI X bracket and save it for future use 7 Remove the PCI slot filler if installed Keep the filler in a safe place for potential future use 8 Press...

Page 92: ...ask To install an optional ServeRAID adapter memory module complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the left side cover on page 39 2 Locate the ServeRAID adapter which you will install the memory module Remove the ServeRAID adapter if necessary 3 Touch the static protective package that contains the memory card to any unpainted metal surface on th...

Page 93: ...ponent or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a RAID adapter battery or flash power module remotely in the server complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the left side cover on page 39 2 Install the Serv...

Page 94: ...er module a Align the battery flash power module cable connector with the slot on the battery flash power module holder Place the battery flash power module into the battery flash power module holder and make sure that the battery flash power module holder engages the battery flash power module securely 76 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 95: ...ther devices to install or remove do so now Otherwise go to Completing the installation on page 94 Installing the microprocessor 2 expansion board Use this information to install the microprocessor 2 expansion board Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the serve...

Page 96: ...package that contains the microprocessor 2 expansion board to any unpainted metal surface on the server then remove the microprocessor 2 expansion board from the package 5 Install the microprocessor 2 expansion board side bracket a Align the side bracket with the holes on the chassis and install the side bracket on the system board b Slide the side bracket toward the rear of the server c Fasten th...

Page 97: ...tor from the system board 8 Make sure the microprocessor 2 expansion board release lever is in the open position 9 Align the microprocessor 2 expansion board to the guide pins on the bottom of the chassis and the side bracket Chapter 2 Installing optional devices 79 ...

Page 98: ...ard to the guide pins on the system board Install the microprocessor 2 expansion board on the system board 11 Press the microprocessor 2 expansion board firmly and horizontally to the system board 80 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 99: ...em when you work inside the server with the power on b Make sure that none of the server cables are caught under the microprocessor 2 expansion board 12 Rotate the release lever toward the front of the server to secure the microprocessor 2 expansion board in place Note Press the microprocessor 2 expansion board connector to make sure the connector is seated securely on the system board 13 Fasten t...

Page 100: ...microprocessor 2 expansion board power connector from the power paddle card Note You might need to install the air baffle before connecting the power cable What to do next If you have other devices to install or remove do so now Otherwise go to Completing the installation on page 94 82 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 101: ...an 2 must be installed to provide proper system cooling v When you install the second microprocessor you must also install additional memory the air baffle and fan 2 See Memory module installation on page 59 for details about the installation sequence v To ensure proper server operation when you install an additional microprocessor use microprocessors that have the same QuickPath Interconnect QPI ...

Page 102: ...nd all external cables Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 37 About this task To install a microprocessor and heat sink complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover fa...

Page 103: ... chassis or any unpainted metal surface on any other grounded rack component then carefully remove the microprocessor from the package b Release the sides of the cover and remove the cover from the installation tool The microprocessor is preinstalled on the installation tool Note Do not touch the microprocessor contacts Contaminants on the microprocessor contacts such as oil from your skin can cau...

Page 104: ...he socket v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer v Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor Touching the thermal material will contaminate it 7 Remove the microprocessor socket dust cover tape or label from the surface of the microprocessor socket...

Page 105: ...ensitive devices on page 37 8 Close the microprocessor socket release levers and retainer a Close the microprocessor retainer on the microprocessor socket b Identify which release lever is labeled as the first release lever to close and close it c Close the second release lever on the microprocessor socket 9 Install the heat sink Chapter 2 Installing optional devices 87 ...

Page 106: ...t sink over the microprocessor The heat sink is keyed to assist with proper alignment c Align and place the heat sink on top of the microprocessor in the retention bracket thermal material side down d Press firmly on the heat sink e Rotate the heat sink retention module release lever to the closed position and hook it underneath the lock tab 10 If you installed the second microprocessor install th...

Page 107: ...Additional thermal grease is not added to the existing thermal grease on the heat sink and microprocessor Note v Read the safety information in Safety on page vii v Read the Installation guidelines on page 34 v Read Handling static sensitive devices on page 37 About this task To replace damaged or contaminated thermal grease on the microprocessor and heat sink complete the following steps Procedur...

Page 108: ... may use the IBM Power Configurator utility to determine current system power consumption For more information and to download the utility go to http www ibm com systems bladecenter resources powerconfig html v The server comes with one hot swap 12 volt output power supply that connects to power supply bay 1 The input voltage is 110 V ac or 220 V ac auto sensing v Power supplies in the server must...

Page 109: ...on might cause the server to halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on About this task To install a hot swap power supply complete the following steps Note You must install the fan cage assembly before removing or installing the power suppl...

Page 110: ... end of the power cord to a properly grounded electrical outlet Note If the server has been turned off you must wait approximately 3 minutes after you connect the server power cord to an electrical outlet before the power control button becomes active 6 Make sure that the ac power LED and the dc power LED on the ac power supply are lit indicating that the power supply is operating correctly The tw...

Page 111: ...Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a hypervisor flash device complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the lef...

Page 112: ...installation Use this information to complete the installation About this task To complete the installation complete the following steps Procedure 1 If you removed the fan cage assembly reinstall it see Replacing the fan cage assembly on page 95 2 If you removed the air baffle reinstall it see Replacing the air baffle on page 97 3 If you removed the server cover replace it see Replacing the left s...

Page 113: ...assembly Before you begin Attention Make sure that all wires and cables inside the server are routed correctly before you install the fan cage assembly Wiring that is not properly routed might be damaged or might prevent the fan cage assembly from seating properly in the server Read the safety information in Safety on page vii and Installation guidelines on page 34 About this task To replace the f...

Page 114: ...umb screw on the fan cage release latch 5 Connect the fan cage assembly power cable to the system board see Internal cable routing and connectors on page 186 96 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 115: ...or upgrade kit Read the safety information in Safety on page vii and Installation guidelines on page 34 About this task To replace the air baffle two microprocessors installed complete the following steps Procedure Slide the air baffle down into the server until the positioning pins fit into the locating holes then press down on the air baffle until the pinch tab clicks into place Chapter 2 Instal...

Page 116: ... the tabs on the front rear and side of the cover engage the chassis correctly If all the tabs do not engage the chassis correctly it will be very difficult to remove the cover later About this task To replace the left side server cover complete the following steps Procedure 1 Set the bottom edge of the left side cover on the bottom ledge of the server 2 Rotate the top edge of the cover toward the...

Page 117: ...The following illustration shows the locations of the input and output connectors on the front of the server The following illustration shows the locations of the input and output connectors on the rear of the server Figure 27 Front of server Chapter 2 Installing optional devices 99 ...

Page 118: ...t the configuration has changed The Setup utility starts automatically so that you can save the new configuration settings Some optional devices have device drivers that you must install For information about installing device drivers see the documentation that comes with each device If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentatio...

Page 119: ...dateXpress System Pack or UpdateXpress CD image An UpdateXpress System Pack contains an integration tested bundle of online firmware and device driver updates for your server Use UpdateXpress System Pack Installer to acquire and apply UpdateXpress System Packs and individual firmware and device driver updates For additional information and to download the UpdateXpress System Pack Installer go to t...

Page 120: ...ovides software setup tools and installation tools that are designed for the server Use this CD during the installation of the server to configure basic hardware features such as an integrated SAS SATA controller with RAID capabilities and to simplify the installation of your operating system For information about using this CD see Using the ServerGuide Setup and Installation CD on page 104 v Inte...

Page 121: ...are The server provides Features on Demand software RAID support You can purchase a Features on Demand software upgrade key for RAID For more information see Enabling Features on Demand RAID software on page 120 v IBM Advanced Settings Utility ASU program Use this program as an alternative to the Setup utility for modifying UEFI settings and IMM settings Use the ASU program online or out of band t...

Page 122: ...ation during setup to configure the hardware The ServerGuide simplifies the operating system installations by providing updated device drivers and in some cases installing them automatically You can download a free image of the ServerGuide Setup and Installation CD from http www ibm com support entry portal docdisplay lndocid SERV GUIDE In addition to the ServerGuide Setup and Installation CD you ...

Page 123: ...gram can reduce the time it takes to install an operating system It provides the device drivers that are required for your hardware and for the operating system that you are installing This section describes a typical ServerGuide operating system installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup proces...

Page 124: ...haracteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v View set and change settings for power management features v View and clear error logs v Change interrupt request IRQ settings v Resolve configuration conflicts Starting the Setup utility Use this information to start up the Setup utility About this task To start the Setup utili...

Page 125: ...mware the integrated management module and diagnostics code and the version and date This choice is on the full Setup utility menu only v System Settings Select this choice to view or change the server component settings Adapters and UEFI Drivers Select this choice to view information about the UEFI 1 10 and UEFI 2 0 compliant adapters and drivers installed in the server Processors Select this cho...

Page 126: ...ce Select this choice to enable or disable the Ethernet over USB interface on IMM The default is Enable Network Configuration Select this choice to view the system management network interface port the IMM MAC address the current IMM IP address and host name define the static IMM IP address subnet mask and gateway address specify whether to use the static IP address or have DHCP assign the IMM2 IP...

Page 127: ...the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions For example you can define a startup sequence that checks for a disc in the CD RW DVD drive then checks the hard disk drive and then checks a network adapter This choice is on the full Setup utility menu only v Boot Manager Select this choice to view add delete or change the device ...

Page 128: ...it limits access to the full Setup utility menu If an administrator password is set the full Setup utility menu is available only if you type the administrator password at the password prompt See Administrator password on page 113 for more information Clear Administrator Password Select this choice to clear an administrator password See Administrator password on page 113 for more information v Sav...

Page 129: ...y menu the user can set change and delete the power on password if the system administrator has given the user that authority Power on password If a power on password is set when you turn on the server you must type the power on password to complete the system startup You can use any combination of 6 20 printable ASCII characters for the password When a power on password is set you can enable the ...

Page 130: ... document The default for all of the switches on switch block SW3 is Off While the server is turned off move switch 4 of the switch block SW3 to the On position to enable the power on password override You can then start the Setup utility and reset the power on password You do not have to return the switch to the previous position The power on password override switch does not affect the administr...

Page 131: ...ow and Down arrow keys to select an item from the menu and press Enter Results The next time the server starts it returns to the startup sequence that is set in the Setup utility Starting the backup server firmware Use this information to start the backup server firmware The system board contains a backup copy area for the server firmware This is a secondary copy of the server firmware that you up...

Page 132: ...re 1 Turn on the server Note Approximately 20 seconds after the server is connected to AC power the power control button becomes active 2 When the prompt F1 Setup is displayed press F1 If you have set an administrator password you must type the administrator password to access the full Setup utility menu If you do not type the administrator password a limited Setup utility menu is available 3 Sele...

Page 133: ... system memory dump ASR is supported by IPMI v A virtual media key which enables remote presence support remote video remote keyboard mouse and remote storage v Boot sequence manipulation v Command line interface v Configuration save and restore v DIMM error assistance The Unified Extensible Firmware Interface UEFI disables a failing DIMM that is detected during POST and the IMM lights the associa...

Page 134: ...rt entry portal docdisplay lndocid migr 5086346 Using the remote presence and blue screen capture features The remote presence and blue screen capture features are integrated functions of the integrated management module II IMM2 The remote presence feature provides the following functions v Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz regardless of the system state v...

Page 135: ... FE 5E AA D0 5 Convert the first pair of hexadecimal characters to binary for example 5 0101 C 1100 which results in 01011100 F3 FC FF FE 5E AA D0 6 Flip the 7th binary character from left 0 to 1 or 1 to 0 which results in 01011110 F3 FF FE 5E AA D0 7 Convert the binary back to hexadecimal for example 5E F3FCFFFE5EAAD0 Obtaining the IP address for the IMM Use this information to obtain the IP addr...

Page 136: ... IMM for the first time you can obtain the user name and password from your system administrator All login attempts are documented in the system event log Note The IMM is set initially with a user name of USERID and password of PASSW0RD with a zero not a the letter O You have read write access You must change the default password the first time you log on 3 Click Log in to start the session The Sy...

Page 137: ...rompt F1 Setup is displayed press F1 3 From the Setup utility main menu select Boot Manager 4 Select Add Boot Option then select Generic Boot Option Embedded Hypervisor Press Enter and then select Esc 5 Select Change Boot Order Change the order Use the Up arrow and Down Arrow keys to select Embedded Hypervisor and use the plus and minus keys to move Embedded Hypervisor in the boot order When Embed...

Page 138: ...t FCoE and iSCSI storage protocols that is integrated in the integrated management module For more information and instructions for activating the Features on Demand Ethernet software key see the IBM Features on Demand User s Guide To download the document go to http www ibm com systems x fod log in and click Help Enabling Features on Demand RAID software Use this information to enable Features on...

Page 139: ...ure the optional remote presence features or other IMM2 settings The remote presence features provide enhanced systems management capabilities In addition the ASU program provides IMM LAN over USB interface configuration through the command line interface Use the command line interface to issue setup commands You can save any of the settings as a file and run the file as a script The ASU program s...

Page 140: ...lect the updates that you want to install and click Install to start the installation wizard Installing updates with your management server is not connected to the Internet About this task If your management server is not connected to the Internet to locate and install updates and interim fixes complete the following steps Procedure 1 Make sure that you have run the Discovery and Inventory collect...

Page 141: ...own and click on the link and download the ASU version for your operating system 2 ASU sets the UUID in the Integrated Management Module IMM Select one of the following methods to access the Integrated Management Module IMM to set the UUID v Online from the target system LAN or keyboard console style KCS access v Remote access to the target system LAN based v Bootable media containing ASU LAN or K...

Page 142: ...do not need to specify a value for access_method when you use this access method Example asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value The KCS access method uses the IPMI KCS interface This method requires that the IPMI driver be installed Some operating systems have the IPMI driver installed by default ASU provides the corresponding mapping layer See the Advanced Settings Utility Users Guide fo...

Page 143: ... DMI SMBIOS data Use this information to update the DMI SMBIOS data About this task The Desktop Management Interface DMI must be updated when the system board is replaced Use the Advanced Settings Utility to update the DMI in the UEFI based server The ASU is an online tool that supports several operating systems Make sure that you download the version for your operating system You can download the...

Page 144: ...er model number s n The serial number on the server Type sn zzzzzzz where zzzzzzz is the serial number asset_method The server asset tag number Type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number access_method The access method that you select to use from the following methods v Online authenticated LAN access type the command host imm_inter...

Page 145: ...dure might vary slightly from what is described in this document a Go to http www ibm com supportportal b Click on the Downloads tab at the top of the panel c Under ToolsCenter select View ToolsCenter downloads d Select Advanced Settings Utility ASU e Scroll down and click on the link and download the ASU version for your operating system Scroll down and look under Online Help to download the Adva...

Page 146: ...asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag host imm_ip user imm_user_id password imm_password Examples that do use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_model host imm_ip asu set SYSTEM_PROD_DATA SysInfoSerialNum s n host imm_ip asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag host imm_ip v Bootable media You can also build a bootable m...

Page 147: ...red If any hardware software or firmware was changed before the problem occurred if possible reverse those changes This might include any of the following items v Hardware components v Device drivers and firmware v System software v UEFI firmware v System input power or network connections 2 View the light path diagnostics LEDs and event logs The server is designed for ease of diagnosis of hardwar...

Page 148: ...ormation about UpdateXpress System Packs see and Updating the firmware on page 101 For more information about the Bootable Media Creator see http www ibm com support entry portal docdisplay lndocid TOOL BOMC Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image see step 4b b Insta...

Page 149: ...ooting procedures and RETAIN tips go to http www ibm com supportportal 8 Use the troubleshooting tables See Troubleshooting by symptom on page 151 to find a solution to a problem that has identifiable symptoms A single problem might cause multiple symptoms Follow the troubleshooting procedure for the most obvious symptom If that procedure does not diagnose the problem use the procedure for another...

Page 150: ...cs LEDs indicate a microprocessor error the error might be in the microprocessor or in the microprocessor socket See Microprocessor problems on page 158 for information about diagnosing microprocessor problems v Before you run DSA you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster...

Page 151: ...ll cables and power cords e Set all display controls to the middle positions f Turn on all external devices g Turn on the server If the server does not start see Troubleshooting by symptom on page 151 h Check the system error LED on the operator information panel If it is lit check the light path diagnostics LEDs see Light path diagnostics on page 136 i Check for the following results v Successful...

Page 152: ...the following industry standard interfaces Intelligent Platform Management Protocol IPMI version 2 0 Simple Network Management Protocol SNMP version 3 Common Information Model CIM Web browser For more information about the integrated management module II IMM2 see Using the integrated management module on page 115 Appendix C Integrated management module II IMM2 error messages on page 399 and the In...

Page 153: ...fering a rich set of diagnostic tests of the major components of the server DSA Preboot collects the following information about the server Drive health information Event logs for ServeRAID controllers and service processors Installed hardware including PCI and USB information Light path diagnostics status Microprocessor input output hub and UEFI error logs Network interfaces and settings RAID con...

Page 154: ...isolated or concluded by observing the light path diagnostics LEDs directly A further investigation into IMM2 system event log or system error log might be required v If the system error LED is lit it indicates that an error has occurred go to step 2 The following illustration shows the operator information panel The following table describes the LEDs on the operator information panel and suggeste...

Page 155: ...uctions 2 Check the IMM2 system event log and the system error log for information about the error 3 Save the log if necessary and clear the log afterwards 2 Look at the light path diagnostics panel on the front of the server Lit LEDs on the light path diagnostics panel indicate the type of error that has occurred The light path diagnostics panel LEDs are visible through the bezel See Light path d...

Page 156: ... hard disk drive backplane c Replace the SAS controller d Replace the ServeRAID controller 6 If the problem remains go to http www ibm com supportportal Fan A fan has failed is operating too slowly or has been removed The TEMP LED might also be lit 1 Open the fan cage cover to reseat the failing fan with lit LED 2 Replace the failing fan see Installing a simple swap fan on page 259 Temperature The...

Page 157: ...ing a microprocessor and heat sink on page 319 for additional information about microprocessor requirements and use the Setup utility and select System Information System Summary Processor Details to verify the microprocessors information 2 Trained technician only Replace the incompatible microprocessor 3 Check the system error logs for information about the error Replace any component that is ide...

Page 158: ...r information about the error see Event logs on page 144 Power supply When only the Power supply LED is lit a power supply has failed If the CONFIG LED is not lit the system might detect a power supply error Complete the following steps to correct the problem 1 Check the power supply with an lit yellow LED see Power supply LEDs on page 142 2 Make sure that the power supplies are seated correctly a...

Page 159: ...system battery the microprocessor 2 expansion board the power paddle card or the system board 1 Check the LEDs on the system board to identify the component that caused the error The System board LED can be lit due to any of the following reasons v Battery see Removing the system battery on page 262 and Installing the system battery on page 263 v Microprocessor 2 expansion board see Removing the m...

Page 160: ...or On On Off Normal operation Off Off Off No ac power to the server or a problem with the ac power source 1 Check the ac power to the server 2 Make sure that the power cord is connected to a functioning power source 3 Restart the server If the error remains check the power hyphen supply LEDs 4 If the problem remains replace the power hyphen supply This is a normal condition when no ac power is pre...

Page 161: ... power on and power off sequencing and boot progress see System board LEDs and controls on page 31 for the location of these LEDs Table 13 System pulse LEDs LED Description Action RTMM heartbeat Power on and power off sequencing 1 If the LED blinks at 1Hz it is functioning properly and no action is necessary 2 If the LED is not blinking trained technician only replace the system board IMM2 heartbe...

Page 162: ...sages are listed on the left side of the screen and details about the selected message are displayed on the right side of the screen To move from one entry to the next use the Up Arrow and Down Arrow keys Some IMM sensors cause assertion events to be logged when their setpoints are reached When a setpoint condition no longer exists a corresponding deassertion event is logged However not all events...

Page 163: ...ew the system event log as the IPMI event log or the IMM event log as the ASM event log the operating system event logs or the merged DSA log You can also use DSA Preboot to view these logs although you must restart the server to use DSA Preboot To install DSA Portable or check for and download a later version of DSA Preboot CD image go to http www ibm com support entry portal docdisplay lndocid S...

Page 164: ...o a network In a web browser type the IP address for the IMM2 and go to the Event Log page For more information see Obtaining the IMM host name on page 117 and Logging on to the web interface on page 118 The server is hung and no communication can be made with the IMM v If DSA Preboot is installed restart the server and press F2 to start DSA Preboot and view the event logs see Running DSA Preboot ...

Page 165: ...are inventory including PCI and USB information v Installed applications and hot fixes available in DSA Portable only v Kernel modules available in DSA Portable only v Light path diagnostics status v Network interfaces and settings v Performance data and details about processes that are running v RAID controller configuration v Service processor integrated management module status and configuratio...

Page 166: ...er Bootable Media Creator BoMC For more details see the BoMC User Guide at http www ibm com support entry portal docdisplay lndocid TOOL BOMC In addition to the capabilities of the other editions of DSA DSA Preboot includes diagnostic routines that would be disruptive to run within the operating system environment such as resetting devices and causing loss of network connectivity It has a graphica...

Page 167: ...it from the stand alone memory diagnostic environment you must restart the server to access the stand alone memory diagnostic environment again 5 Type gui to display the graphical user interface or type cmd to display the DSA interactive menu 6 Follow the instructions on the screen to select the diagnostic test to run Results If the diagnostic programs do not detect any hardware errors but the pro...

Page 168: ...pe x to exit the Execute Tests menu if you are running the DSA interactive menu or select Diagnostic Event Log in the graphical user interface To transfer DSA Preboot collections to an external USB device type the copy command in the DSA interactive menu Procedure v If you are running the DSA graphical user interface GUI click the Success link in the Status column v If you are running the DSA inte...

Page 169: ...ables to find solutions to problems that have identifiable symptoms About this task If you cannot find a solution to the problem in these tables see Appendix B DSA messages on page 361 for information about testing the server and Running DSA Preboot diagnostic programs on page 149 for additional information about running DSA Preboot program For additional information to help you solve problems see...

Page 170: ...hnician only Replace the system board A CD or DVD is not working correctly 1 Clean the CD or DVD 2 Replace the CD or DVD with new CD or DVD media 3 Run the DVD drive diagnostic programs 4 Reseat the DVD drive 5 Replace the DVD drive The DVD drive tray is not working 1 Make sure that the server is turned on 2 Insert the end of a straightened paper clip into the manual tray release opening 3 Reseat ...

Page 171: ...M support website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action Not all drives are recognized by the hard disk drive diagnostic tests Remove the drive that is indicated by the diagnostic tests then run the hard disk drive diagnostic tests again If the remaining drives are recognized repla...

Page 172: ...ervisor flash device on page 303 3 See the documentation that comes with the optional embedded hypervisor flash device for setup and configuration information 4 Make sure that other software works on the server Intermittent problems Table 19 Intermittent problems and actions v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v If a...

Page 173: ...ely connected v The server and the monitor are turned on 2 If you are using a USB keyboard run the Setup utility and enable keyboardless operation 3 If you are using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server 4 Replace the keyboard The mouse or USB device does not work 1 Make sure that v The mouse or USB device cable i...

Page 174: ...ed the memory configuration in the Setup utility v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled v There is no memory mismatch when the server is at the minimum memory configuration 2 Reseat the DIMMs and then restart the server 3 Check the POST error log v If a DIMM was disab...

Page 175: ...nd replace it with an identical known good DIMM then restart the server Repeat as necessary If the failures continue after all identified DIMMs are replaced go to step 4 3 Return the removed DIMMs one at a time to their original connectors restarting the server after each DIMM until a DIMM fails Replace each failing DIMM with an identical known good DIMM restarting the server after each DIMM repla...

Page 176: ...iple error codes or light path diagnostics LEDs indicate a microprocessor error reverse the locations of two microprocessors to determine whether the error is associated with a microprocessor or with a microprocessor socket v If the error is associated with a microprocessor replace the microprocessor v If the error is associated with a microprocessor socket replace the system board Monitor problem...

Page 177: ...t v The application program is not setting a display mode that is higher than the capability of the monitor v You installed the necessary device drivers for the application 2 Run video diagnostics see Running DSA Preboot diagnostic programs on page 149 v If the server passes the video diagnostics the video is good see Solving undetermined problems on page 168 v Trained technician only If the serve...

Page 178: ...portportal to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action Log in failed by using LDAP account with SSL enabled 1 Make sure the license key is valid 2 Generate a new license key and log in again Optional device problems Table 25 Optional device problems and actions v Follow the suggested actions in the order in which they a...

Page 179: ...ormation Symptom Action An IBM optional device that worked previously does not work now 1 Make sure that all of the cable connections for the device are secure 2 If the device comes with test instructions use those instructions to test the device 3 If the failing device is a SCSI device make sure that v The cables for all external SCSI devices are connected correctly v The last device in each SCSI...

Page 180: ...mation panel v If the server does not start bypass the power control button by using the force power on jumper see System board switches and jumpers on page 29 If the server starts reseat the operator information panel If the problem remains replace the operator information panel 2 Make sure that a The power cords are correctly connected to the server and to a working electrical outlet b The type ...

Page 181: ...d restart the server 2 If the problem remains or if you are using an ACPI aware operating system suspect the system board The server unexpectedly shuts down and the LEDs on the operator information panel are not lit See Solving undetermined problems on page 168 Serial port problems Table 27 Serial port problems and actions v Follow the suggested actions in the order in which they are listed in the...

Page 182: ...haviors 1 In the uEFI console redirection page disable the serial port setting to stop messages from being printed out via the serial port ServerGuide problems Table 28 ServerGuide problems and actions v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v If an action step is preceded by Trained technician only that step must be per...

Page 183: ...ned SCSI RAID servers or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete Software problems Table 29 Software problems and actions v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v If an action step is preceded by Trained technician only that step must be performed ...

Page 184: ... example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure Procedure 1 Turn off the server and disconnect all power cords 2 Check for loose cables in the power subsystem Also check for short circuits for exam...

Page 185: ...d Ethernet controller manually to match the speed and duplex mode of the hub 4 Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub v The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a prob...

Page 186: ...sure that the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure Turn on the server and reconfigure it each time v Any external devices v Surge suppressor device on the server v Printer mouse and non IBM devices v Each adapter v Hard disk drives Note The minimum configuration required for the server to start is one microprocessor and on...

Page 187: ...ersion level v Hardware configuration print screen of the system summary v UEFI firmware level v IMM firmware level v Operating system software You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the s...

Page 188: ...mary bank and a backup bank You must maintain a bootable UEFI firmware image in the backup bank If the server firmware in the primary bank becomes corrupted you can either manually boot the backup bank with the UEFI boot backup jumper JP2 or in the case of image corruption this will occur automatically with the Automated Boot Recovery function In band manual recovery method This section details th...

Page 189: ...l the system battery see Installing the system battery on page 263 19 Reinstall the left side cover see Installing the left side cover on page 205 20 Reconnect the power cord and any cables that you removed 21 Restart the server The system begins the power on self test POST 22 If these recovery efforts fail contact your IBM service representative for support In band automated boot recovery method ...

Page 190: ... failure Configuration changes such as added devices or adapter firmware updates and firmware or application code problems can cause the server to fail POST the power on self test If this occurs the server responds in either of the following ways v The server restarts automatically and attempts POST again v The server hangs and you must manually restart the server for the server to attempt POST ag...

Page 191: ...service See Structural parts on page 178 for the list of structural parts v Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warrant...

Page 192: ...isk drive 2 5 inch hot swap 600 GB 10 K SAS 90Y8873 3 Solid state drive 2 5 inch hot swap 64 GB SATA MLC 49Y5840 3 Solid state drive 2 5 inch hot swap 100 GB SATA MLC 00W1126 3 Solid state drive 2 5 inch hot swap 200 GB SATA MLC 43W7721 3 Solid state drive 2 5 inch hot swap 512 GB SATA MLC 49Y5845 3 Hard disk drive 2 5 inch hot swap 300 GB 10 K SAS SED 90Y8914 3 Hard disk drive 2 5 inch hot swap 6...

Page 193: ...BA 81Y1658 16 Emulex 16 Gb FC dual port HBA 81Y1665 16 Brocade 16 Gb FC single port HBA 81Y1671 16 Brocade 16 Gb FC dual port HBA 81Y1678 16 Emulex 10 GbE virtual fabric adapter III 95Y3766 16 QLogic 8 GB FC dual port HBA 42D0516 16 Broadcom NetXtreme quad port GbE adapter 90Y9355 16 Broadcom NetXtreme dual port GbE adapter 90Y9373 16 365 GB High IOPS MLC Mono adapter 46C9079 16 785 GB High IOPS M...

Page 194: ...600 MHz 130 W 8 core 81Y5169 22 Microprocessor Intel Xeon E5 2667 2 90 GHz 15 MB 1600 MHz 130 W 6 core 81Y5170 22 Microprocessor Intel Xeon E5 2643 3 30 GHz 10 MB 1600 MHz 130 W 4 core 81Y5171 22 Microprocessor Intel Xeon E5 2648L 1 80 GHz 20 MB 1600 MHz 70 W 8 core 95Y4671 22 Microprocessor Intel Xeon E5 2658 2 10 GHz 20 MB 1600 MHz 95 W 8 core 95Y4676 22 Microprocessor Intel Xeon E5 2670 2 60 GH...

Page 195: ...rmal grease kit 41Y9292 Alcohol wipes 59P4739 Microprocessor installation tool 94Y9955 Cage 3 5 inch hard disk drive 94Y7743 Cage 2 5 inch hard disk drive 94Y7744 PCI X interposer card 90Y5961 Mouse USB 39Y9875 Bracket tape drive 81Y7000 Bracket PCI adapter 3U 94Y7628 Bracket PCI adapter 94Y7752 Bracket USB cable and light path diagnostics 94Y7754 Bracket microprocessor 2 expansion board 00D3579 O...

Page 196: ... available for purchase from the retail store Table 31 Structural parts Type Type 7383 Index Description Part number 1 Bezel tower 94Y7729 Bezel rack 94Y7753 Filler 2 5 inch hot swap hard disk drive bay 44T2248 Filler 3 5 inch hot swap hard disk drive bay 69Y5364 Filler 3 5 inch simple swap hard disk drive bay 69Y5368 Filler 5 25 inch drive bay 94Y7732 6 Filler 2 5 inch cage filler 94Y7748 7 Fille...

Page 197: ...iation CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum...

Page 198: ...151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierra Leone Singapore Sudan Tanzania United Republic of Trinidad and Tobago United Arab Emi...

Page 199: ...rd part number Used in these countries and regions 39M5226 India 39M5240 39M5241 Brazil 39M5375 39M5378 39M5509 Canada Germany United States of America Chapter 5 Parts listing IBM System x3500 M4 Type 7383 181 ...

Page 200: ...182 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 201: ...stem x3500 M4 Type 7383 on page 173 to determine whether a component is a structural part Tier 1 CRU or Tier 2 CRU For information about the terms of the warranty see the Warranty Information document that comes with the server For more information about getting service and assistance see Appendix D Getting help and technical assistance on page 449 Returning a device or component If you are instru...

Page 202: ...zel 3 Open the bezel by pressing the button on the left edge of the bezel and rotate the left side of the bezel away from the server 4 From inside of the top section of the bezel door slide the blue tab up to unlock the bezel media door then grasp the depressed area on the media door and pull the door open 184 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 203: ...eplacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To close the media door complete the following steps Procedure 1 Swing the bezel media door closed and push it into the bezel to close it 2 From inside of the top section of the bezel door slide the blue ta...

Page 204: ...s attached If you replace any drives remember which cable is attached to which drive v When you route a cable make sure that it does not block the airflow to the rear of the drives or over the microprocessor or DIMMs Power cable connection The following illustration shows the power cable routing and the connectors from the power paddle card to the system board and the microprocessor 2 expansion bo...

Page 205: ... panel to the system board Light path diagnostics panel cable connection The following illustration shows the internal cable routing and connectors from the light path diagnostics panel to the system board Figure 34 Internal cable routing and connectors from operator information panel to system board Chapter 6 Removing and replacing components 187 ...

Page 206: ... illustration shows the internal cable routing and connectors for the USB tape drive It also shows the internal power cable for the optical drives Figure 35 Internal cable routing and connectors from light path diagnostics panel to system board 188 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 207: ...he cable routing and connectors for the SATA tape drive It also shows the internal power cable for the optical drives Figure 36 Internal cable routing and connectors for the USB tape drive Chapter 6 Removing and replacing components 189 ...

Page 208: ...illustration shows the internal SATA and power cable routing and the connectors from the DVD drive to the system board Figure 37 Cable routing and connectors for the SATA tape drive 190 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 209: ...power and signal cables to internal drives 1 The following illustrations show the connectors on the 2 5 inch and 3 5 inch hard disk drive backplanes Figure 38 SATA and power cable routing and connectors from the DVD drive to system board Chapter 6 Removing and replacing components 191 ...

Page 210: ...Figure 39 Connectors on the 3 5 inch hard disk drive backplane 192 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 211: ...r documentation for additional information about RAID operation and complete instructions for using the ServeRAID adapter Review the following information before connecting cables to the backplanes 1 For server models with sixteen 2 5 inch hot swap hard disk drives Figure 40 Connectors on the 2 5 inch hard disk drive backplane Chapter 6 Removing and replacing components 193 ...

Page 212: ...models with sixteen 2 5 inch hot swap hard disk drives and two ServeRAID adapters Figure 41 Server models with sixteen 2 5 inch hot swap hard disk drives 194 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 213: ...rver models with twenty four 2 5 inch hot swap hard disk drives Figure 42 Server models with sixteen 2 5 inch hot swap hard disk drives and two ServeRAID adapters Chapter 6 Removing and replacing components 195 ...

Page 214: ...ls with twenty four 2 5 inch hot swap hard disk drives and two ServeRAID adapters Figure 43 Server models with twenty four 2 5 inch hot swap hard disk drives 196 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 215: ...er models with thirty two 2 5 inch hot swap hard disk drives Figure 44 Server models with twenty four 2 5 inch hot swap hard disk drives and two ServeRAID adapters Chapter 6 Removing and replacing components 197 ...

Page 216: ...els with thirty two 2 5 inch hot swap hard disk drives and two ServeRAID adapters Figure 45 Server models with thirty two 2 5 inch hot swap hard disk drives 198 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 217: ...erver models with eight 3 5 inch hot swap hard disk drives Figure 46 Server models with thirty two 2 5 inch hot swap hard disk drives and two ServeRAID adapters Chapter 6 Removing and replacing components 199 ...

Page 218: ...with eight 2 5 inch hot swap hard disk drives and eight 3 5 inch hot swap hard disk drives Figure 47 Server models with eight 3 5 inch hot swap hard disk drives 200 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 219: ...dels with eight 3 5 inch simple swap hard disk drives Figure 48 Server models with eight 2 5 inch hot swap hard disk drives and eight 3 5 inch hot swap hard disk drives Chapter 6 Removing and replacing components 201 ...

Page 220: ...10 For server models with one 2 5 inch simple swap hard disk drives Figure 49 Server models with eight 3 5 inch simple swap hard disk drives 202 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 221: ... routing and connectors from the fan cage assembly to the system board Figure 50 Server models with one 2 5 inch simple swap hard disk drives Figure 51 Internal cable routing and connectors from the fan cage assembly to the system board Chapter 6 Removing and replacing components 203 ...

Page 222: ... install optional hardware devices make sure that the server is working correctly Start the server and make sure that the operating system starts if an operating system is installed or that a 19990305 error code is displayed indicating that an operating system was not found but the server is otherwise working correctly If the server is not working correctly see Running DSA Preboot diagnostic progr...

Page 223: ...he cover release latch down while you rotate the top edge of the cover away from the server then lift the cover off the server Installing the left side cover Use this information to install the left side cover Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you ...

Page 224: ... a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the bezel complete the following steps Procedure 1 Unlock the left side cover using the key that comes with the server Note You must unlock the left side cover to open or remove the bezel When you lock th...

Page 225: ...zel out of the chassis What to do next If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 6 Removing and replacing components 207 ...

Page 226: ...r cords and all external cables About this task To install the bezel complete the following steps Procedure 1 Unlock the left side cover using the key that comes with the server Note You must unlock the left side cover to open or remove the bezel When you lock the left side cover it locks both the cover and the bezel 2 Align the hinge assemblies with the hinge holes on the chassis 3 Push the hinge...

Page 227: ...o rotate the front feet complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Carefully position the server on a flat surface with the feet hanging over the edge of the flat surface to ease removal 3 Press in on the clips that hold the feet in place then pry the feet away fro...

Page 228: ...or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the air baffle complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the le...

Page 229: ...supplied to you Installing the air baffle Use this information to install the air baffle Before you begin Note When you install the second microprocessor you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optiona...

Page 230: ...e with the locating holes in the server chassis and fan cage assembly 4 Slide the air baffle down into the server until the positioning pins fit into the locating holes then press down on the air baffle until the pinch tab clicks into place 5 Install and lock the left side cover see Installing the left side cover on page 205 What to do next If you have replaced a component or installed an optional...

Page 231: ...s task To remove a RAID adapter battery or flash power module holder complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the remotely installed RAID adapter battery or flash power mod...

Page 232: ... are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you 214 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 233: ...heral devices and disconnect the power cords and all external cables About this task To install a RAID adapter battery or flash power module holder complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on ...

Page 234: ...are Removing and installing drives Use this information to remove and install drives Depending on the server model the server might come with a SATA attached DVD ROM drive in bay 1 The followings are illustrations of the server and the location of the drive bays Your hardware might differ depending on the model Note If the server is configured for RAID operation using a ServeRAID adapter you might...

Page 235: ...Figure 53 Server with eight 2 5 inch hard disk drives Chapter 6 Removing and replacing components 217 ...

Page 236: ...Figure 54 Server with sixteen 2 5 inch hard disk drives 218 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 237: ...Figure 55 Server with twenty four 2 5 inch hard disk drives Chapter 6 Removing and replacing components 219 ...

Page 238: ...how the location of the drive bays in the 3 5 inch hot swap SAS or hot swap SATA hard disk drive server models Figure 56 Server with thirty two 2 5 inch hard disk drives 220 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 239: ...er models The following notes describe the types of drives that the server supports and other information that you must consider when installing a drive Figure 57 Server with eight 3 5 inch hard disk drives Figure 58 Server with eight 2 5 inch hard disk drives and eight 3 5 inch hard disk drives Chapter 6 Removing and replacing components 221 ...

Page 240: ...d options for the server see http www ibm com systems info x86servers serverproven compat us Removing a 2 5 inch hot swap hard disk drive Use this information to remove a 2 5 inch hot swap hard disk drive Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 Attention Static electricity that is released to internal server components when the serv...

Page 241: ...er of RAID supported drives is 16 All the other drives will remain JBOD the drives are presented to the operating system without a RAID configuration v For a list of supported optional devices for the server see http www ibm com systems info x86servers serverproven compat us v Inspect the drive and drive bay for signs of damage v Make sure that the drive is correctly installed in the drive bay v S...

Page 242: ... cover and the bezel 2 Open the bezel see Opening the bezel media door on page 37 3 Remove the filler panel if one is present 4 Touch the static protective package that contains the disk drive to any unpainted metal surface on the server then remove the disk drive from the package 5 Make sure that the tray handle is open then install the hard disk drive into the hot swap bay 6 Rotate the drive han...

Page 243: ...n To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each drive bay Read the safety information in Safety on page vii and Installation guidelines on page 34 About this task To remove a 3 5 inch hot swap SAS SATA hard disk drive complete the following steps Procedure 1 Unlock the left side cover Note You must un...

Page 244: ...rmation in Safety on page vii and Installation guidelines on page 34 About this task To install a 3 5 inch hot swap SAS SATA hard disk drive complete the following steps Procedure 1 Unlock the left side cover Note You must unlock the left side cover to open or remove the bezel When you lock the left side cover it locks both the cover and the bezel 2 Open the bezel see Opening the bezel media door ...

Page 245: ...tp www ibm com supportportal for information about RAID adapters 9 Close the bezel see Closing the bezel media door on page 185 10 Lock the left side cover Removing a 3 5 inch simple swap hard disk drive Use this information to remove a 3 5 inch simple swap hard disk drive Before you begin Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either...

Page 246: ...simple swap hard disk drive Use this information to install a 3 5 inch simple swap hard disk drive Before you begin Before installing a 3 5 inch simple swap hard disk drive read the following information v Inspect the drive tray for signs of damage v To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each drive...

Page 247: ...he disk drive from the package and place it on a static protective surface 5 Grasp the black drive handle and slide the blue release latch to the right and align the drive assembly with the guide rails in the bay 6 Gently push the drive into the bay until the drive stops 7 Close the bezel see Closing the bezel media door on page 185 8 Lock the left side cover What to do next If you have replaced a...

Page 248: ...ee Removing the left side cover on page 39 2 Open the bezel see Opening the bezel media door on page 37 3 Remove the fan cage assembly see Removing the fan cage assembly on page 304 4 Disconnect the DVD drive cables from the back of the DVD drive 5 Grasp the blue tabs on each side of the DVD drive and press them inward while you pull the drive out of the server 6 Remove the blue rails from the DVD...

Page 249: ...r observe the following safety precautions Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of...

Page 250: ...inted metal surface on the server then remove the DVD drive from the package 6 Install the blue rails on the DVD drive using the holes nearest the center of the drive 7 Follow the instructions that come with the drive to set jumpers or switches if there is any Note You might find it easier to install the new drive from the front and then attach the cables 8 Align the rails on the DVD drive with th...

Page 251: ...e power cords and all external cables About this task To remove an optional full height tape drive complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the left side cover on page 39 2 Open the bezel see Opening the bezel media door on page 37 3 Remove the air baffle if installed see Removing the air baffle on page 210 4 Remove the fan cage assembly see Remov...

Page 252: ...ee Removing the left side cover on page 39 2 Open the bezel see Opening the bezel media door on page 37 3 Remove the air baffle if installed see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Remove the EMC shields from the drive bay if installed 6 Touch the static protective package that contains the tape drive to any unpainted ...

Page 253: ...Pac HDD option Use this information to remove a SAS SATA 8 Pac HDD option Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove a SA...

Page 254: ...optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a SAS SATA 8 Pac HDD option complete the following steps Procedure 1 Remove the bezel see Removing the bezel on page 206 2 Remove the left side cover see Removing the left side cover on page 39 3 Remove the fillers if necessary 4 Ins...

Page 255: ...ing the 2 5 inch hard disk drive backplane on page 277 6 Install the EMC shields that come with the option 7 Install the 2 5 inch hard disk drives see Installing a 2 5 inch hot swap hard disk drive on page 52 8 Install the drive bay filler panels that come with the option into empty drive bays 9 Connect the backplane configuration cable power cable signal cable and the configuration cable see Inte...

Page 256: ... turn on the server and peripheral devices Removing an adapter Use this information to remove an adapter Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables...

Page 257: ...he adapter out of the adapter connector then lift the adapter out of the server Note If you have installed the optional ServeRAID adapter memory module remove it and keep it in future use see Removing an optional ServeRAID adapter memory module on page 251 6 Install the PCI slot filler 7 Rotate the adapter retention brackets to the close position Chapter 6 Removing and replacing components 239 ...

Page 258: ...an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove an adapter on the PCI X bracket complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the...

Page 259: ...e see Removing an optional ServeRAID adapter memory module on page 251 6 Install the PCI slot filler 7 Rotate the adapter retention brackets to the close position What to do next If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 6 Removing and replacing components 241 ...

Page 260: ...ber CRU part number NetXtreme II 1000 express Ethernet adapter 39Y6066 39Y6070 NetXtreme II 1000 express dual port Ethernet adapter 42C1780 49Y7947 QLogic 10Gb CNA 42C1800 42C1802 QLogic 8Gb FC dual port HBA 42D0510 42D0516 NetXtreme II 1000 express quad port Ethernet adapter 49Y4220 49Y7949 Intel Ethernet dual port server adapter I340 T2 49Y4230 49Y4232 Intel Ethernet quad port server adapter I34...

Page 261: ...age 39 3 See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings It might be easier for you to route cables before you install the adapter 4 Touch the static protective package that contains the adapter to any unpainted metal surface on the server then remove the adapter from the package 5 Determine the PCI slot into which you ...

Page 262: ...If you have replaced a component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Note If the server is configured for RAID operation through an optional ServeRAID adapter you might have to reconfigure your disk arrays after you install an adapter See the ServeRAID documentation on the IBM Serv...

Page 263: ...cing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings It might be easier for you to route cables before you install the adapter 4 Touch the static protective package that contains the ad...

Page 264: ...he left side cover see Installing the left side cover on page 205 What to do next If you have replaced a component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Note If the server is configured for RAID operation through an optional ServeRAID adapter you might have to reconfigure your disk a...

Page 265: ...xternal cables About this task If a ServeRAID adapter battery or flash power module is installed and you need to replace it complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Pull the relea...

Page 266: ...connect the power cords and all external cables About this task Note When you install any RAID adapter that comes with batteries it is sometimes necessary to install the batteries in another location in the server to prevent the batteries from overheating To install a RAID adapter battery or flash power module remotely in the server complete the following steps Procedure 1 Carefully turn the serve...

Page 267: ...sh power module a Align the battery flash power module cable connector with the slot on the battery flash power module holder Place the battery flash power module into the battery flash power module holder and make sure that the battery flash power module holder engages the battery flash power module securely Chapter 6 Removing and replacing components 249 ...

Page 268: ... to hold the battery flash power module firmly in place 7 Install and lock the left side cover see Installing the left side cover on page 205 What to do next If you have replaced a component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Note You must wait approximately 3 minutes after you co...

Page 269: ...RAID adapter memory module complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the adapter see Removing an adapter on page 238 4 Grasp the memory module and lift to remove it from the...

Page 270: ...er 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the ServeRAID adapter if necessary see Removing an adapter on page 238 4 Touch the static protective package that contains the memory card to any unpainted metal surface on the server then remove the memory card from the package 5 Align the memory module with the connector on the ServeRAID adapter and p...

Page 271: ... task To remove a PCI X bracket complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the adapter if one is installed on the PCI X bracket see Removing an adapter on page 238 4 Remove t...

Page 272: ... are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you 254 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 273: ...all a PCI X bracket complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Touch the static protective package that contains the adapter to any unpainted metal surface on the server then remove...

Page 274: ... the PCI X bracket firmly into PCI slot 1 Attention Incomplete insertion might cause damage to the system board or the adapter 8 Make sure the latch on the side of the PCI X bracket is secured to the rear of the server chassis 256 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 275: ...cover see Installing the left side cover on page 205 What to do next If you have replaced a component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Chapter 6 Removing and replacing components 257 ...

Page 276: ...onal fans for redundant cooling Read the safety information in Safety on page vii and Installation guidelines on page 34 Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding sy...

Page 277: ...ing that are supplied to you Installing a simple swap fan Use this information to install a simple swap fan in the server Before you begin The server comes with two 120 mm x 38 mm simple swap fans in the fan cage assembly The following instructions can be used to install any simple swap fan in the server Note 1 When you install the second microprocessor you must also install fan 2 and the air baff...

Page 278: ...urn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a simple swap fan complete the following steps Procedure 1 Touch the static protective package that contains the simple swap fan to any unpainted metal surface on the server then remove the fan from the package 2 Unlock and remove the left side cover see Removing the left sid...

Page 279: ...ndle on the replacement fan 6 Insert the fan into the socket and close the handle to the locked position 7 Close the fan cage cover 8 Install and lock the left side cover see Replacing the left side cover on page 98 Chapter 6 Removing and replacing components 261 ...

Page 280: ...ing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the battery complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and ...

Page 281: ... lift the battery by using excessive force Failing to remove the battery properly may damage the socket on the system board Any damage to the socket may require replacing the system board 4 Dispose of the battery as required by local ordinances or regulations see the Environmental Notices and User Guide for more information Installing the system battery Use this information to install the system b...

Page 282: ...65 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM sales representative or IBM reseller v After you replace the battery you must reconfigure the server and reset the system date and time v To avoid possible danger read and follow the following safety statement Statement 2 Figure 60 System battery 264 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 283: ...ery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure that the battery clip holds the battery securely c If you removed a rubber cover from the battery holder use your fingers to install the battery cover on top of the battery connector 3 Install a...

Page 284: ...following steps Procedure 1 Carefully lay the server down on its side 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Disconnect the light path diagnostics cable from the system board see System board internal connectors...

Page 285: ...you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install the USB cable and light path diagnostics assembly complete the following steps Proce...

Page 286: ...ect the USB and light path diagnostics cable to the system board see System board internal connectors on page 27 and Internal cable routing and connectors on page 186 11 Install the fan cage assembly see Installing the fan cage assembly on page 306 12 Install the air baffle see Installing the air baffle on page 211 13 Install the hot swap power supply or power supplies see Installing a hot swap po...

Page 287: ...ver on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Disconnect the light path diagnostics cable from the system board see System board internal connectors on page 27 and Internal cable routing and connectors on page 186 6 Stand the server back up in its vertical position 7 Open the bezel by p...

Page 288: ...the server and peripheral devices and disconnect the power cords and all external cables About this task To install the light path diagnostics assembly complete the following steps Procedure 1 Carefully lay the server down on its side 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan ...

Page 289: ... 10 Install the USB cable and light path diagnostics assembly see Installing the USB cable and light path diagnostics assembly on page 267 11 Connect the light path diagnostics cable to the system board See System board internal connectors on page 27 and Internal cable routing and connectors on page 186 to locate the USB and light path diagnostics connectors on the system board 12 Install the fan ...

Page 290: ...e assembly from the server complete the following steps Procedure 1 Carefully lay the server down on its side 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Disconnect the USB assembly cable from the system board see Sy...

Page 291: ...l the USB cable away from the mounting bracket What to do next If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 6 Removing and replacing components 273 ...

Page 292: ...e 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Stand the server back up in its vertical position 6 Remove the USB cable and light path diagnostics assembly see Removing the USB cable and light path diagnostics assembly on page 266 7 Touch the static protective package that contains the USB cable a...

Page 293: ... to do next If you have replaced a component or installed an optional device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Removing the 2 5 inch hard disk drive backplane Use this information to remove the 2 5 inch hard disk drive backplane Before you begin Read the safety information in Safety on page vii and Installation...

Page 294: ...le routing and connectors on page 186 7 Lift the retention latches that hold the backplane in place then grasp the top edge of the backplane and rotate it toward the rear of the server When the backplane is clear of the drive cage retention tabs remove it from the server 8 If you are removing another SAS backplane repeat steps 6 and 7 to remove the remaining backplane What to do next If you are in...

Page 295: ...k and remove the left side cover see Removing the left side cover on page 39 2 Open the bezel by pressing the button on the left edge of the bezel and rotate the left side of the bezel away from the server 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Touch the static protective package that contains ...

Page 296: ...Installing a 2 5 inch hot swap hard disk drive on page 52 10 Close the bezel 11 Install the fan cage assembly see Installing the fan cage assembly on page 306 12 Install the air baffle see Installing the air baffle on page 211 13 Install and lock the left side cover see Installing the left side cover on page 205 What to do next If you have replaced a component or installed an optional device in th...

Page 297: ...page 39 2 Open the bezel by pressing the button on the left edge of the bezel and rotate the left side of the bezel away from the server 3 Remove the 3 5 inch hot swap hard disk drives see Removing a 3 5 inch hot swap hard disk drive on page 225 4 Remove the air baffle see Removing the air baffle on page 210 5 Remove the fan cage assembly see Removing the fan cage assembly on page 304 6 Note where...

Page 298: ...n guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a 3 5 inch hard disk drive backplane complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the left side cover on page 39...

Page 299: ...kplane 7 Fasten the screws on the backplane 8 Reconnect the power configuration and signal cables to the 3 5 inch hard disk drive backplane see Internal cable routing and connectors on page 186 9 Install the 3 5 inch hot swap hard disk drives that were removed from the hard disk drive cage see Installing a 3 5 inch hot swap hard disk drive on page 226 10 Install the fan cage assembly see Installin...

Page 300: ... you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the 3 5 inch simple swap hard disk drive backplate assembly complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the left side cover on page 39 2 Open the bezel by pressing the button on the left edge of the bezel and rotate...

Page 301: ...ng materials for shipping that are supplied to you Installing the 3 5 inch hard disk drive backplate assembly Use this information to install the 3 5 inch hard disk drive backplate assembly Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the...

Page 302: ... the drive cage until the guide pins on the drive cage insert securely to the holes on the backplate assembly 7 Fasten the screws on the backplate assembly 8 Reconnect the power configuration and signal cables to the 3 5 inch hard disk drive backplate assembly see Internal cable routing and connectors on page 186 9 Install the 3 5 inch simple swap hard disk drives that were removed from the hard d...

Page 303: ...Removing a hot swap power supply Use this information to remove a hot swap power supply Before you begin When you remove or install a hot swap power supply observe the following precautions Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power c...

Page 304: ...o halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on About this task To remove a hot swap power supply complete the following steps Note 1 If only one hot swap power supply is installed in the server you must turn off the server before removing the ...

Page 305: ... you may use the IBM Power Configurator utility to determine current system power consumption For more information and to download the utility go to http www ibm com systems bladecenter resources powerconfig html v The server comes with one hot swap 12 volt output power supply that connects to power supply bay 1 The input voltage is 110 V ac or 220 V ac auto sensing v Power supplies in the server ...

Page 306: ...eable parts inside these components If you suspect a problem with one of these parts contact a service technician Read the safety information in Safety on page vii and Installation guidelines on page 34 Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which might result in the loss of data To avoid this potenti...

Page 307: ...tally become unplugged 5 Connect one end of the power cord for the new power supply into the connector on the back of the power supply then connect the other end of the power cord to a properly grounded electrical outlet Note If the server has been turned off you must wait approximately 3 minutes after you connect the server power cord to an electrical outlet before the power control button become...

Page 308: ...e vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the operator information panel assembly complete the following steps Procedure 1 Unlock and remove the left side cover see Removing the lef...

Page 309: ...see System board internal connectors on page 27 7 Locate the operator information panel assembly release latch just above the DVD drive 8 Push up on the release latch while you pull the operator information panel assembly toward the rear of the server then angle the back of the assembly toward the system board and remove the assembly from the server What to do next If you are instructed to return ...

Page 310: ...assembly see Removing the fan cage assembly on page 304 4 Disconnect the drive cables from the back of the drive bay 1 5 Remove the DVD drive see Removing a DVD drive on page 230 or the tape drive see Removing an optional tape drive on page 233 which is installed in drive bay 1 6 Touch the static protective package that contains the operator information panel assembly to any unpainted metal surfac...

Page 311: ...uidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove a dual inline memory module DIMM complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up A...

Page 312: ...rts only industry standard double data rate 3 DDR3 800 1066 1333 or 1600 MHz PC3 6400 PC3 8500 PC3 10600 or PC3 12800 registered or unbuffered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs with error correcting code ECC See http www ibm com systems info x86servers serverproven compat us for a list of supported memory modules for the server The specifications of a ...

Page 313: ...f the reference design of the DIMM Note To determine the type of a DIMM see the label on the DIMM The information on the label is in the format xxxxx nRxxx PC3v xxxxxx xx xx xxx The numeral in the sixth numerical position indicates whether the DIMM is single rank n 1 dual rank n 2 or quad rank n 4 v The following rules apply to DDR3 RDIMM speed as it relates to the number of RDIMMs in a channel Wh...

Page 314: ...2 GB and a maximum of 768 GB of system memory using LRDIMMs Note The amount of usable memory is reduced depending on the system configuration A certain amount of memory must be reserved for system resources To view the total amount of installed memory and the amount of configured memory run the Setup utility For additional information see Configuring the server on page 102 v A minimum of one DIMM ...

Page 315: ...he memory interface for each microprocessor can be populated in any order and have no matching requirements Table 34 Independent mode DIMM installation sequence Number of installed microprocessor DIMM connector population sequence One microprocessor installed 1 4 9 12 2 5 8 11 10 7 6 3 Two microprocessors installed 1 13 4 16 9 21 12 24 2 14 5 17 8 20 11 23 22 10 19 7 18 6 15 3 Figure 61 The locati...

Page 316: ...available memory is reduced to half of the installed memory when memory mirrored is enabled For example if you install 64 GB of memory using RDIMMs only 32 GB of addressable memory is available when you use memory mirrored channel The following diagram lists the DIMM connectors on each memory channel Note You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2 you do not...

Page 317: ...y ranks installed in an unoccupied space An unused spare rank on the channel can be used to copy the contents of a failing rank on that channel You can enable rank sparing memory in the Setup utility see Starting the Setup utility on page 106 The following diagram lists the DIMM connectors on each memory channel Note You can install DIMMs for the microprocessor 2 once the microprocessor 2 is insta...

Page 318: ...ice in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a DIMM complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left ...

Page 319: ...MM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector see System board internal connectors on page 27 for the locations of the DIMM connectors 9 Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the ...

Page 320: ...mation to remove a USB embedded hypervisor flash device Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove a hypervisor flash dev...

Page 321: ...on in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install a hypervisor flash device complete the following steps Procedure 1 Unlock and remove the left side cover see Removing t...

Page 322: ...ation in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the fan cage assembly complete the following steps Procedure 1 Carefully turn the server on its side so that it is ly...

Page 323: ...elease latch is fully open 8 Grasp the fan cage assembly and lift it out of the server What to do next If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are Chapter 6 Removing and replacing components 305 ...

Page 324: ... to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install the fan cage assembly complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover ...

Page 325: ... power cable to the system board see Internal cable routing and connectors on page 186 8 Install the air baffle see Installing the air baffle on page 211 9 Install and lock the left side cover see Installing the left side cover on page 205 Chapter 6 Removing and replacing components 307 ...

Page 326: ...device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To remove the left side cover power cut off switch assembly complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remo...

Page 327: ...h assembly Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables About this task To install the left side cover power cut off switch assembly complete the fol...

Page 328: ...toward the rear of the server 5 Install the screw that secures the power cut off switch assembly on the chassis wall 6 Connect the cable along the chassis to the system board see Internal cable routing and connectors on page 186 7 Install and lock the left side cover see Installing the left side cover on page 205 What to do next If you have replaced a component or installed an optional device in t...

Page 329: ...ces and disconnect the power cords and all external cables About this task To remove the power paddle card complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Remov...

Page 330: ... card cage assembly and pull it out of the server 10 Loosen the screw to release the power paddle card top cover 11 Loosen the five screws to release the power paddle card 312 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 331: ... and disconnect the power cords and all external cables About this task To install the power paddle card complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removin...

Page 332: ...ower paddle card top cover with the cage assembly Then fasten the screw to secure the power paddle card top cover 8 Rotate the power supply air baffle up 314 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 333: ...device in the server you need to reconnect the power cords and all external cables and turn on the server and peripheral devices Removing a microprocessor and heat sink Use this information to remove a microprocessor and heat sink Before you begin Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional devi...

Page 334: ...al microprocessor contact your IBM sales representative or IBM reseller About this task To remove a microprocessor and heat sink complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove th...

Page 335: ...s Contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket 6 Install the microprocessor on the microprocessor installation tool Note If you are replacing a microprocessor use the empty installation tool that comes with the new microprocessor to remove the microprocessor a Twist the handle on the microprocessor tool cou...

Page 336: ...ocket and lower the tool on the microprocessor The installation tool rests flush on the socket only if aligned correctly c Twist the handle on the installation tool clockwise d Lift the microprocessor out of the socket 318 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 337: ... technicians Important Always use the microprocessor installation tool to install a microprocessor Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board Any damage to the microprocessor sockets may require replacing the system board v The server supports certain Intel Xeon scalable multi core microprocessors which are designed for the LGA 201...

Page 338: ...ers or switches v If the thermal grease protective cover for example a plastic cap or tape liner is removed from the heat sink do not touch the thermal grease on the bottom of the heat sink or set down the heat sink For more information about applying or working with thermal grease see Thermal grease on page 89 Note Removing the heat sink from the microprocessor destroys the even distribution of t...

Page 339: ...nd the microprocessor socket 6 Install the microprocessor on the microprocessor socket a Touch the static protective package that contains the new microprocessor to any unpainted on the chassis or any unpainted metal surface on any other grounded rack component then carefully remove the microprocessor from the package b Release the sides of the cover and remove the cover from the installation tool...

Page 340: ...e microprocessor socket The installation tool rests flush on the socket only if properly aligned d Twist the handle on the microprocessor tool counterclockwise to insert the microprocessor into the socket The microprocessor is keyed to ensure that the microprocessor is installed correctly The microprocessor rests flush on the socket only if properly installed 322 System x3500 M4 Type 7383 Installa...

Page 341: ... microprocessor socket if one is present Store the socket cover in a safe place Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 37 8 Close the microprocessor socket release levers and retainer a Close the microprocessor retainer on the microprocessor so...

Page 342: ...nk is keyed to assist with proper alignment c Align and place the heat sink on top of the microprocessor in the retention bracket thermal material side down d Press firmly on the heat sink e Rotate the heat sink retention module release lever to the closed position and hook it underneath the lock tab 10 If you installed the second microprocessor install the air baffle see Replacing the air baffle ...

Page 343: ...o the existing thermal grease on the heat sink and microprocessor Note v Read the safety information in Safety on page vii v Read the Installation guidelines on page 34 v Read Handling static sensitive devices on page 37 About this task To replace damaged or contaminated thermal grease on the microprocessor and heat sink complete the following steps Procedure 1 Place the heat sink on a clean work ...

Page 344: ...e cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the fan cage assembly see Removing the fan cage assembly on page 304 5 Note where the cables are connected to the microprocessor 2 expansion board then disconnect them Attention ...

Page 345: ...t of the microprocessor 2 expansion board you are removing 7 Loosen the two thumb screws on the release lever and rotate the lever toward the back of the chassis till the stop point The microprocessor 2 expansion board will lift up slightly when the release lever is fully open 8 Grasp the release lever and the handle and carefully lift the microprocessor 2 expansion board out of the server Chapter...

Page 346: ...the power cords and all external cables About this task To install the microprocessor 2 expansion board complete the following steps Procedure 1 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing...

Page 347: ...f the server c Fasten the thumbscrew on the side bracket 7 Install the two guide pins on the system board 8 Remove the cover on the microprocessor 2 expansion board connector from the system board Chapter 6 Removing and replacing components 329 ...

Page 348: ...sor 2 expansion board to the guide pins on the bottom of the chassis and the side bracket 11 Align the holes on the microprocessor 2 expansion board to the guide pins on the system board Install the microprocessor 2 expansion board on the system board 330 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 349: ...powered on might cause the server to halt which might result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on b Make sure that none of the server cables are caught under the microprocessor 2 expansion board Chapter 6 Removing and replacing components 331 ...

Page 350: ...nsion board power connector from the power paddle card 16 Install any of the following components that you removed from the microprocessor 2 expansion board v Microprocessor and heat sink see Installing a microprocessor and heat sink on page 319 v DIMMs see Installing a DIMM on page 300 v Adapters see Installing an adapter on page 242 17 Reconnect any cable to the microprocessor 2 expansion board ...

Page 351: ...Install the air baffle see Installing the air baffle on page 211 20 Install the power supplies see Installing a hot swap power supply on page 90 21 Install and lock the left side cover see Installing the left side cover on page 205 22 Stand the server back up in its vertical position What to do next If you have replaced a component or installed an optional device in the server you need to reconnec...

Page 352: ... Do not allow the server to fall over 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Remove the heat sink see Removing a microprocessor and heat sink on page 315 Note When you remove a microprocessor and heat sink be sure to keep each heat sink with its microprocessor for reinstallation 5 Use a s...

Page 353: ...r 2 Unlock and remove the left side cover see Removing the left side cover on page 39 3 Remove the air baffle see Removing the air baffle on page 210 4 Align the retention module with the holes on the system board 5 Use a screwdriver to install the four screws 6 Install the heat sink see Installing a microprocessor and heat sink on page 319 Attention Make sure that you install each heat sink with ...

Page 354: ...age 116 Note You have to reactivate the Features on Demand FoD after replacing the system board Read the safety information in Safety on page vii and Installation guidelines on page 34 If you are replacing a component or installing an optional device in the server you need to turn off the server and peripheral devices and disconnect the power cords and all external cables Note When you replace the...

Page 355: ...e microprocessor sockets of the system board you are removing b Do not allow the thermal grease to come in contact with anything and keep each heat sink paired with its microprocessor for reinstallation Contact with any surface can compromise the thermal grease and the microprocessor socket A mismatch between the microprocessor and its original heat sink can require the installation of a new heat ...

Page 356: ...ng What to do next If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Attention Make sure to place the socket cover for the microprocessor socket on the system board before returning the system board 338 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 357: ...e Using the remote presence and blue screen capture features on page 116 4 Reactivate any Features on Demand features after replacing the system board Instructions for automating the activation of features and installing activation keys is in the IBM Features on Demand User s Guide To download the document go to http www ibm com systems x fod log in and click Help Read the safety information in Sa...

Page 358: ...up the release pin and slide the system board toward the rear of the server Note Make sure that none of the server cables are caught under the system board 4 Install any of the following components that you removed from the system board 340 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 359: ...a hot swap power supply on page 90 9 Install and lock the left side cover see Installing the left side cover on page 205 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 11 Start the Setup utility and reset the configuration a Set the system date and time b Set the power on password c Reconfigure the server See Using the Setup utility on pag...

Page 360: ...342 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 361: ...ported type see Installing a microprocessor and heat sink W 11004 W 11004 A processor within the system has failed the BIST Processor Self Test Failure Detected 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 Trained technician only If there are more than one microprocessor installed swap the microprocessors If the problem follows the af...

Page 362: ...rmware to the latest level see Updating the firmware 3 Trained technician only Remove and replace the affected microprocessor error LED is lit with a supported type see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink I 18007 I 18007 A power segment mismatch has been detected for one or more processor packages Processors have mismatched Power Segments 1 Make su...

Page 363: ... which a QPI link has trained between two or more processor packages Processors have mismatched Bus Speed 1 Make sure that the microprocessor is on the ServerProven website at http www ibm com systems info x86servers serverproven compat us 2 Verify that matching processors are installed in the correct processor sockets for the server Correct any mismatch issues found 3 Check the IBM support websit...

Page 364: ...detected for one or more processor packages Processors have one or more cache levels with mismatched associativity 1 Make sure that the microprocessor is on the ServerProven website at http www ibm com systems info x86servers serverproven compat us 2 Verify that matching processors are installed in the correct processor sockets for the server Correct any mismatch issues found 3 Check the IBM suppo...

Page 365: ...rocessor and heat sink I 18010 I 18010 A processor stepping mismatch has been detected for one or more processor packages Processors of the same model have mismatched Stepping ID 1 Make sure that the microprocessor is on the ServerProven website at http www ibm com systems info x86servers serverproven compat us 2 Verify that matching processors are installed in the correct processor sockets for th...

Page 366: ...ystem board and Installing the system board 4 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 5 Trained technician only Replace the affected microprocessor see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink S 51006 S 51006 A memory mismatch h...

Page 367: ...remove a DIMM you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel see Memory module installation for memory po...

Page 368: ... firmware update that applies to this memory error 2 Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector Then retry with the same DIMM 3 If the problem is related to a DIMM replace the failing DIMM indicated by the error LEDs see Removing a memory module and Memory module installation 4 If the problem occurs on the same DIMM connector swap the affected...

Page 369: ...emory rank sparing I 580A4 I 580A4 Memory population change detected DIMM Population Change Detected Information only Memory has been added moved or changed Check system event log for uncorrected DIMM failures and replace those DIMMs I 580A5 I 580A5 Mirror Fail over complete DIMM number has failed over to to the mirrored copy DIMM Mirror Fail over Detected Information only Memory redundancy has be...

Page 370: ...arting the server each time v PCI express adapter see Removing an adapter and Installing an adapter v Trained technician only System board see Removing the system board and Installing the system board S 680B8 S 680B8 Internal QPI Link Failure Detected Internal QPI Link Failure Detected 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 Insp...

Page 371: ...on board is installed correctly see Installing the microprocessor 2 expansion board 4 Trained technician only Reseat the microprocessor see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink 5 Trained technician only Replace the microprocessor see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink S 2011001 S 2011001 An Uncorrec...

Page 372: ...e system board Also if this is not the initial installation and the error persists after adapter replacement replace system board see Removing the system board and Installing the system board 5 Run the Setup utility see Using the Setup utility Select Startup Options from the menu and modify the boot sequence to change the load order of the optional device ROM code 6 Informational message that some...

Page 373: ...stem board S 3040007 S 3040007 A firmware fault has been detected in the UEFI image Internal UEFI Firmware Fault Detected System halted 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 Recover the server firmware see Recovering the server firmware 3 Trained technician only replace the system board see Removing the system board and Install...

Page 374: ...FI settings are still present 2 If user did not intentionally trigger the reboots check logs for probable cause 3 Undo recent system changes settings or devices added If not recent system changes remove all options then remove CMOS battery for 30 seconds to clear CMOS contents Verify that the system boots Then re install options one at a time to locate the problem 4 Check the IBM support website f...

Page 375: ...ler Failed Requires Reboot DRIVER HEALTH PROTOCOL Disconnect Controller Failed Requires Reboot 1 Restart the system 2 If the problem persists switch to the backup UEFI image or reload the current UEFI image 3 Trained technician only Replace the system board see Removing the system board and Installing the system board W 305800E W 305800E DRIVER HEALTH PROTOCOL Reports Invalid Health Status Driver ...

Page 376: ...ility select Save Settings and restart the server see Using the Setup utility 2 Update the IMM firmware to the latest level see Updating the firmware 3 Remove and re install CMOS battery for 30 seconds to clear CMOS contents 4 Trained technician only Replace the system board see Removing the system board and Installing the system board W 3808003 W 3808003 Unable to retrieve the system configuratio...

Page 377: ...ing system If system does not reset manually reset the system 2 If the error is not reported on the subsequent boot no additional recovery action is required 3 If the error persists continue booting system and refresh UEFI image 4 Trained technician only Replace the system board see Removing the system board and Installing the system board S 3818004 S 3818004 The CRTM flash driver could not succes...

Page 378: ... presence switch to the OFF position 3 Reboot the system 4 Trained technician only If the error continues replace the system board assembly see Removing the system board and Installing the system board I 3868000 W 3868000 BOFM System reset performed to reset adapters BOFM System reset performed to reset adapters No user required for this event This is for informational purposes only W 3868001 W 38...

Page 379: ...ined technician only that step must be performed only by a trained technician v Go to the IBM support website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to submit a request for information Message number Component Test State Description Action 089 801 xxx CPU CPU Stress Test Aborted Internal program error 1 Turn off and restart the sys...

Page 380: ...is component 5 Run the test again 6 Turn off and restart the system if necessary to recover from a hung state 7 Run the test again 8 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 9 Run the test again 10 If the failure remains go to the IBM website for more troubleshooting informati...

Page 381: ...test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 802 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted the test...

Page 382: ...in 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 804 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted invalid command ...

Page 383: ... test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 806 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted timeout...

Page 384: ... DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 808 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted reservation canceled or invalid reserva...

Page 385: ... test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 810 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted request...

Page 386: ...gain 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 812 xxx IMM IMM I2 C Test Aborted IMM I2 C Test aborted a parameter is...

Page 387: ...the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 814 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted requ...

Page 388: ...the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 816 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted the command is illegal for the speci...

Page 389: ... the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 818 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted can...

Page 390: ...that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 820 xxx IMM IMM I2 C Test Aborted IMM I2 C test aborted a command response could not be...

Page 391: ... on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 822 xxx IMM IMM I2 C Test Aborted IMM I...

Page 392: ...test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 166 824 xxx IMM IMM I2 C Test Aborted IMM I2 C test canceled cannot ...

Page 393: ...us Bus 0 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA even...

Page 394: ... system and disconnect it from the power source You must disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware V...

Page 395: ...lle Bus 2 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA eve...

Page 396: ...he system and disconnect it from the power source You must disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware...

Page 397: ... backplane is not installed 1 Turn off the system and disconnect it from the power source You must disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is sh...

Page 398: ... disconnect it from the power source You must disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section ...

Page 399: ...st disconnect the system from ac power to reset the IMM 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 I...

Page 400: ...A code is at the latest level 5 Make sure that the IMM firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 8 Trained technician only Reseat the system board 9 Reconnect the system to the power source and turn ...

Page 401: ... event log in the Firmware VPD section for this component 5 Run the test again 6 If the failure remains go to the IBM website for more troubleshooting information 201 803 xxx Memory Memory Test Aborted Test canceled could not enable the processor cache 1 Turn off and restart the system 2 Run the test again 3 Make sure that the server firmware is at the latest level The installed firmware level is ...

Page 402: ...ent 4 Run the test again 5 If the failure remains go to the IBM website for more troubleshooting information 201 806 xxx Memory Memory Test Aborted Test canceled the memory controller fast scrub operation was not completed 1 Turn off and restart the system 2 Run the test again 3 Make sure that the server firmware is at the latest level The installed firmware level is shown in the DSA event log in ...

Page 403: ...re remains go to the IBM website for more troubleshooting information 201 809 xxx Memory Memory Test Aborted Test canceled program error operation running fast scrub 1 Turn off and restart the system 2 Run the test again 3 Make sure that the DSA code is at the latest level 4 Make sure that the server firmware is at the latest level The installed firmware level is shown in the DSA event log in the ...

Page 404: ...e installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 Replace the failing DIMMs 8 Re enable all memory in the Setup utility 9 Run the test again 10 Replace the failing DIMM 11 Re enable all memory in the Setup utility 12 Run the test again 13 If the failure remains go to the IBM website for more troubleshooting information 20...

Page 405: ... by checking the Available System Memory in the Resource Utilization section of the DSA event log If necessary enable all memory in the Setup utility 2 Make sure that the DSA code is at the latest level 3 Run the test again 4 Run the standard memory test to validate all memory 5 If the failure remains go to the IBM website for more troubleshooting information 202 901 xxx Memory Memory Stress Test ...

Page 406: ...f it is damaged 4 Run the test again 5 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 6 Run the test again 7 Replace the DVD drive 8 If the failure remains go to the IBM website for more troubleshooting information 215 802 xxx Optical Drive v Verify Media Installed v Read Write Test...

Page 407: ...ting information 215 901 xxx Optical Drive v Verify Media Installed v Read Write Test v Self Test Messages and actions apply to all three tests Aborted Drive media is not detected 1 Insert a CD DVD into the DVD drive or try a new media and wait for 15 seconds 2 Run the test again 3 Check the drive cabling at both ends for loose or broken connections or damage to the cable Replace the cable if it i...

Page 408: ...the test again 5 Make sure that the DSA code is at the latest level 6 Run the test again 7 Replace the DVD drive 8 If the failure remains go to the IBM website for more troubleshooting information 215 904 xxx Optical Drive v Verify Media Installed v Read Write Test v Self Test Messages and actions apply to all three tests Failed A read error occurred 1 Insert a CD DVD into the DVD drive or try a n...

Page 409: ...an be found at IBM website 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 264 902 000 Tape Drive Tape Drive Test Failed Media is not detected 1 Clean the tape drive using the appropriate cleaning media and install new media 2 Run the test again 3 Clear the error log 4 Run the test again 5 Make sure that the firmware is at the latest level S...

Page 410: ... the test again 6 Make sure that the firmware is at the latest level Software for tape drives and libraries can be found at IBM website 7 Run the test again 8 If the failure remains go to the IBM website for more troubleshooting information 264 905 000 Tape Drive Tape Drive Test Failed Software error invalid request 1 If the system has stopped responding turn off and restart the system and then ru...

Page 411: ...ar the error log 4 Run the test again 5 Make sure that the firmware is at the latest level Software for tape drives and libraries can be found at IBM website 6 Run the test again 7 If the failure remains go to the IBM website for more troubleshooting information 405 901 xxx Ethernet Device Test Control Registers Failed 1 Make sure that the component firmware is at the latest level The installed fi...

Page 412: ... the component that is causing the error If the error is caused by an adapter replace the adapter Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component 4 If the failure remains go to the IBM website for more troubleshooting information 405 902 xxx Ethernet Device Test EEPROM Failed 1 Make sure that the component ...

Page 413: ...1 Make sure that the component firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component 2 Run the test again 3 Check the interrupt assignments in the PCI Hardware section of the DSA event log If the Ethernet device is sharing interrupts if possible use the Setup utility to assign a unique interrupt to the device 4 Rep...

Page 414: ...rupts if possible use the Setup utility to assign a unique interrupt to the device 4 Replace the component that is causing the error If the error is caused by an adapter replace the adapter Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component 5 If the failure remains go to the IBM website for more troubleshootin...

Page 415: ...the Firmware VPD section for this component 3 Run the test again 4 Replace the component that is causing the error If the error is caused by an adapter replace the adapter Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component 5 If the failure remains go to the IBM website for more troubleshooting information 405 ...

Page 416: ...398 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 417: ...g into or preventing the air from exiting the server 80010901 0701ffff Numeric sensor Ambient Temp going high upper critical has asserted Error An upper critical sensor going high has asserted 1 Reduce the ambient temperature 2 Check the server airflow Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server 80010b01 0701ffff Numeric sensor Ambient ...

Page 418: ...p going high upper non critical has asserted Warning An upper non critical sensor going high has asserted 1 Reduce the ambient temperature 2 Check the server airflow Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server 80010901 1403ffff Sensor DIMM AB VR Temp going high upper critical has asserted Error An upper critical sensor going high has as...

Page 419: ...ting the air from exiting the server 80010701 1406ffff Sensor DIMM GH VR Temp going high upper non critical has asserted Warning An upper non critical sensor going high has asserted 1 Reduce the ambient temperature 2 Check the server airflow Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server 80010901 1406ffff Sensor DIMM GH VR Temp going high ...

Page 420: ...formation only 81010b01 2d01ffff Numeric sensor PCH Temp going high upper non recoverable has deasserted Info An upper non recoverable sensor going high has deasserted No action information only 80010204 1d01ffff 80010204 1d02ffff 80010204 1d03ffff 80010204 1d04ffff 80010204 1d05ffff 80010204 1d06ffff Numeric sensor Fan n Tach going low lower critical has asserted n fan number Error A lower critic...

Page 421: ... state 1 Make sure that there are no obstructions such as bundled cables to the airflow from the power supply fan 2 Replace power supply n see Remove a hot swap power supply and Installing a hot swap power supply n power supply number Power messages 80010902 0701ffff Numeric sensor SysBrd 3 3V going high upper critical has asserted Error An upper critical sensor going high has asserted Trained tec...

Page 422: ...ot swap power supply 3 Trained technician only Replace the system board see Removing the system board and Installing the system board n power supply number 80010202 0701ffff Numeric sensor SysBrd 12V going low lower critical has asserted Error A lower critical sensor going low has asserted 1 Check power supply n LED 2 Remove the failing power supply see Removing a hot swap power supply and Install...

Page 423: ...pply over current condition Check the power supply LED s see Power supply LEDs 2 Replace the power supply with higher rated power 800b0509 1301ffff Non redundant Insufficient Resources for Power Resource has asserted Error A change to the sufficiency status of the power supply has happened 1 Power load may be handled by remaining power supply The system will attempt to throttle to avoid a power su...

Page 424: ...8 0a01ffff 80070208 0a02ffff Sensor PS n Therm Fault has transitioned to critical from a less severe state n power supply number Error A sensor has changed to Critical state from a less severe state 1 Make sure that there are no obstructions such as bundled cables to the airflow from the power supply fan 2 Use the IBM Power Configurator utility to determine current system power consumption For mor...

Page 425: ... power supply number Error A sensor has changed to non recoverable state from a less severe state 1 Check power supply n LED 2 Remove the failing power supply 3 Trained technician only Replace the system board n power supply number 800b0008 1301ffff Power Unit has been fully redundant Info Power unit redundancy has been restored No action information only 800b0108 1301ffff Power Unit redundancy lo...

Page 426: ...mware and device drivers are installed for all adapters and standard devices such as Ethernet SCSI and SAS Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 2 Update the firmware UEFI and IMM to the latest level se...

Page 427: ...ing the firmware 3 Run the DSA program 4 Reseat the adapter see Removing an adapter and Installing an adapter 5 Replace the adapter 6 Trained technician only Replace microprocessor n see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink 7 Trained technician only Replace the system board see Removing the system board and Installing the system board n microprocess...

Page 428: ...d technician only Reseat microprocessor n see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink 5 Trained technician only Replace microprocessor n n microprocessor number 806f0607 0301ffff 806f0607 0302ffff An SM BIOS Uncorrectable CPU complex error for Processor n has asserted n microprocessor number Error The system management handler has detected an internal ...

Page 429: ...ling a microprocessor and heat sink n microprocessor number 806f0507 2584ffff The Processor All CPUs or One of the CPUs Status has a Configuration Mismatch Error A processor configuration mismatch has occurred 1 Check the CPU LED See more information about the CPU LED in Light path diagnostics 2 Check for a server firmware update Important Some cluster solutions require specific code levels or coo...

Page 430: ...microprocessor see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink 806f0807 2584ffff The Processor for All CPUs or One of the CPUs has been disabled Info A processor has been disabled No action information only 806f0a07 0301ffff 806f0a07 0302ffff The Processor CPU n is operating in a Degraded State n microprocessor number Warning Throttling has occurred for mi...

Page 431: ...Trained technician only Replace microprocessor n see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink n microprocessor number 80070301 0301ffff 80070301 0302ffff Sensor CPU n OverTemp has transitioned to non recoverable from a less severe state n microprocessor number Error A sensor has changed to non recoverable state from a less severe state 1 Make sure that ...

Page 432: ... Error This message is for the use case when an implementation has detected a Bus Timeout 1 Reseat microprocessor n and then restart the server 2 Replace microprocessor n n microprocessor number 806f0a13 0301ffff 806f0a13 0302ffff A Fatal Bus Error has occurred on bus CPU n PECI n microprocessor number Error This message is for the use case when an implementation has detected a Bus Fatal Error 1 R...

Page 433: ...e is for the use case when CPU n PECI bus access error has asserted n microprocessor number 1 Trained technician only Replace microprocessor n see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink 2 If the problem persists and there is no other CPU with the same error indication replace the system board 3 Trained technician only Replace the system board see Remo...

Page 434: ...the DIMM error LEDs 3 Remove the failing DIMM from the system board see Removing a memory module 4 Check for a server firmware update Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 5 Make sure that the installed...

Page 435: ... retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor see Memory module installation for memory population 3 If the problem follows the DIMM replace the failing DIMM see Removing a memory module and Memory module installation 4 Trained technician...

Page 436: ...r see Memory module installation for memory population 3 If the problem follows the DIMM replace the failing DIMM see Removing a memory module and Memory module installation 4 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board see Removing the system board and Instal...

Page 437: ...nect the server from the power source then wait 10 seconds before restarting the server 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector Then retry with the same DIMM 3 If the problem is related to a DIMM replace the failing DIMM indic...

Page 438: ... system board and Installing the system board 806f040c 2001ffff 806f040c 2002ffff 806f040c 2003ffff 806f040c 2004ffff 806f040c 2005ffff 806f040c 2006ffff 806f040c 2007ffff 806f040c 2008ffff 806f040c 2009ffff 806f040c 200affff 806f040c 200bffff 806f040c 200cffff 806f040c 200dffff 806f040c 200effff 806f040c 200fffff 806f040c 2010ffff 806f040c 2011ffff 806f040c 2012ffff 806f040c 2013ffff 806f040c 201...

Page 439: ... installed correctly see Memory module installation 2 If the DIMM was disabled because of a memory fault memory uncorrectable error or memory logging limit reached follow the suggested actions for that error event and restart the server 3 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event If no memory fault is recorded in the logs and no...

Page 440: ...te for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor see Memory module installation for memory population 3 If the error still occurs on the same DIMM replace the affected DIMM 4 Trained technician only If the problem occurs ...

Page 441: ... or microprocessor see Memory module installation for memory population 3 If the error still occurs on the same DIMM replace the affected DIMM 4 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board see Removing the system board and Installing the system board 5 Trained...

Page 442: ...s occurred Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f070c 2581ffff Memory DIMM Configuration Error for One of the DIMMs or All DIMMs Error A memory DIMM configuration error has occurred Make sure that DIMMs are installed in the correct sequence and have the same size type speed and technology 806f090c 2001ffff 806f090c 2002ffff ...

Page 443: ...nd correctly installed and that the server cover is installed and completely closed 2 Make sure that ambient temperature is within the specifications 3 If a fan has failed complete the action for a fan failure 4 Replace DIMM n n DIMM number 800b010c 2581ffff Backup Memory redundancy lost has asserted Error Redundancy has been lost 1 Check the system event log for DIMM failure events uncorrectable ...

Page 444: ...6f000d 040effff 816f000d 040fffff 816f000d 0410ffff 816f000d 0411ffff 816f000d 0412ffff 816f000d 0413ffff 816f000d 0414ffff 816f000d 0415ffff 816f000d 0416ffff 816f000d 0417ffff 816f000d 0418ffff 816f000d 0419ffff 816f000d 041affff 816f000d 041bffff 816f000d 041cffff 816f000d 041dffff 816f000d 041effff 816f000d 041fffff The Drive n Status has been removed from unit n hard disk drive number Error A...

Page 445: ...010d 0414ffff 806f010d 0415ffff 806f010d 0416ffff 806f010d 0417ffff 806f010d 0418ffff 806f010d 0419ffff 806f010d 041affff 806f010d 041bffff 806f010d 041cffff 806f010d 041dffff 806f010d 041effff 806f010d 041fffff The Drive n Status has been disabled due to a detected fault n hard disk drive number Error A drive has been disabled because of a fault 1 Run the hard disk drive diagnostic test on drive ...

Page 446: ...0cffff 806f020d 040dffff 806f020d 040effff 806f020d 040fffff 806f020d 0410ffff 806f020d 0411ffff 806f020d 0412ffff 806f020d 0413ffff 806f020d 0414ffff 806f020d 0415ffff 806f020d 0416ffff 806f020d 0417ffff 806f020d 0418ffff 806f020d 0419ffff 806f020d 041affff 806f020d 041bffff 806f020d 041cffff 806f020d 041dffff 806f020d 041effff 806f020d 041fffff The Drive n Status has a predictive failure n hard ...

Page 447: ...0d 0410ffff 806f050d 0411ffff 806f050d 0412ffff 806f050d 0413ffff 806f050d 0414ffff 806f050d 0415ffff 806f050d 0416ffff 806f050d 0417ffff 806f050d 0418ffff 806f050d 0419ffff 806f050d 041affff 806f050d 041bffff 806f050d 041cffff 806f050d 041dffff 806f050d 041effff 806f050d 041fffff Array 1 is in critical condition 1 CIM_ComputerSystem ElementName Error An array is in a critical state Sensor Drive n...

Page 448: ...ffff 806f060d 0410ffff 806f060d 0411ffff 806f060d 0412ffff 806f060d 0413ffff 806f060d 0414ffff 806f060d 0415ffff 806f060d 0416ffff 806f060d 0417ffff 806f060d 0418ffff 806f060d 0419ffff 806f060d 041affff 806f060d 041bffff 806f060d 041cffff 806f060d 041dffff 806f060d 041effff 806f060d 041fffff Array 1 has failed 1 CIM_ComputerSystem ElementName Error An array is in a failed state Sensor Drive n Stat...

Page 449: ...affff 806f070d 041bffff 806f070d 041cffff 806f070d 041dffff 806f070d 041effff 806f070d 041fffff The Drive n Status rebuilt has been in progress n hard disk drive number Info The Drive n has rebuilt in progress n hard disk drive number No action information only PCI messages 8007020f 2582ffff Sensor No PCI I O Space has transitioned to Critical from less severe state Error PCI I O resource error Fi...

Page 450: ...eing used to make more space available Select Devices and I O Ports to disable any of the integrated devices 4 Replace the following components one at a time in the order shown restarting the server each time a Each adapter b Trained technician only System board 806f0021 3001ffff 806f0021 3002ffff 806f0021 3003ffff 806f0021 3004ffff 806f0021 3005ffff 806f0021 3006ffff 806f0021 3007ffff 806f0021 30...

Page 451: ...uster solution before you update the code 4 Remove both adapters 5 Replace the riser cards 6 Trained technicians only Replace the system board see Removing the system board and Installing the system board 806f0021 2582ffff PCI fault has been detected for All PCI Error Error A PCI fault has been detected 1 Check the PCI LED See more information about the PCI LED in Light path diagnostics 2 Reseat t...

Page 452: ...f code is supported for the cluster solution before you update the code 4 Replace the adapters 5 Replace the PCI X interposer card 806f0513 2582ffff A PCI SERR has occurred on system 1 1 CIM_ComputerSystem ElementName Error A PCI SERR has occurred Sensor PCIs 1 Check the PCI LED See more information about the PCI LED in Light path diagnostics 2 Reseat the affected adapters and the PCI X interposer...

Page 453: ...system board Firmware and software messages 806f000f 22010bxx The System 1 encountered a POST Error 1 CIM_ComputerSystem ElementName Error Firmware BIOS ROM corruption was detected during POST Sensor ABR Status 1 Make sure the server meets the minimum configuration to start see Power supply LEDs 2 Recover the server firmware from the backup page a Restart the server b At the prompt press F3 to rec...

Page 454: ... the server meets the minimum configuration to start see Power supply LEDs 2 Update the server firmware on the primary page Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 3 Trained technician only Replace the sy...

Page 455: ...tate This is a log for user to know the TPM device had been cleared and TPM owner can be taken again 1 Complete the administrative tasks that require the TPM physical presence switch to be in the ON position 2 Restore the physical presence switch to the OFF position 3 Reboot the system 4 Trained technician only If the error continues replace the system board assembly see Removing the system board ...

Page 456: ...essor 2 expansion board 80070202 1501ffff Sensor Power PDB Fault has transitioned to critical from a less severe state Error A sensor has changed to Critical state from a less severe state for the power paddle card 1 Reseat the following components v Power supply see Removing a hot swap power suply and Installing a hot swap power supply v Power paddle card cables see Removing the power paddle card...

Page 457: ...deasserted Info The system has not detected a chassis intrusion No action information only 806f0013 1701ffff A front panel NMI has occurred on system 1 1 CIM_ComputerSystem ElementName Error An operator information panel NMI diagnostic interrupt has occurred 1 Check the device driver 2 Reinstall the device driver 3 Update all device drivers to the latest level 4 Update the firmware UEFI and IMM se...

Page 458: ...m event log 2 Check for an error LED on the system board 3 Replace any failing device 4 Check for a server firmware update Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 5 Trained technician only Replace the sys...

Page 459: ...cted a 2 Certificate Error 1 IBM_CertificateAuthority CADistinguishedName 2 CIM_PublicKeyCertificate ElementName Error A problem has occurred with the SSL Server SSL Client or SSL Trusted CA certificate that has been imported into the IMM The imported certificate must contain a public key that corresponds to the key pair that was previously generated by the Generate a New Key and Certificate Signi...

Page 460: ...d or disabled the Ethernet interface No action information only 40000008 00000000 Hostname set to 1 by user 2 1 CIM_DNSProtocolEndpoint Hostname 2 user ID Info A user has modified the host name of the IMM No action information only 40000009 00000000 IP address of network interface modified from 1 to 2 by user 3 1 CIM_IPProtocolEndpoint IPv4Address 2 CIM_StaticIPAssignmentSettingData IPAddress 3 us...

Page 461: ...3 1 Power Up Power Down Power Cycle or Reset 2 IBM_ComputerSystem ElementName 3 user ID Info A user has used the IMM to perform a power function on the server No action information only 40000010 00000000 Security Userid 1 had 2 login failures from WEB client at IP address 3 1 user ID 2 MaximumSuccessiveLoginFailures currently set to 5 in the firmware 3 IP address xxx xxx xxx xxx Error A user has e...

Page 462: ...D 2 IP address xxx xxx xxx xxx Error A user has attempted to log in from a Telnet session by using an invalid login ID or password 1 Make sure that the correct login ID and password are being used 2 Have the system administrator reset the login ID or password 40000014 00000000 The Chassis Event Log CEL on system 1 cleared by user 2 1 CIM_ComputerSystem ElementName 2 user ID Info A user has cleared...

Page 463: ...nterface is now active Info The IMM Ethernet interface has been enabled No action information only 4000001a 00000000 DHCP setting changed to by user 1 1 user ID Info A user has changed the DHCP mode No action information only 4000001b 00000000 IMM Configuration 1 restored from a configuration file by user 2 1 CIM_ConfigurationData ConfigurationName 2 user ID Info A user has restored the IMM config...

Page 464: ...he backup main application Update the IMM firmware Important Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 4000001f 00000000 Please ensure that the IMM is flashed with the correct firmware The IMM is unable to match its ...

Page 465: ... link 1 Make sure that the certificate that you are importing is correct 2 Try to import the certificate again 40000023 00000000 Flash of 1 from 2 succeeded for user 3 1 CIM_ManagedElement ElementName 2 Web or LegacyCLI 3 user ID Info A user has successfully updated one of the following firmware components v IMM main application v IMM boot ROM v Server firmware UEFI v Diagnostics v System power ba...

Page 466: ...pired for 2 1 OS Watchdog or Loader Watchdog 2 OS Watchdog or Loader Watchdog Error A Platform Watchdog Timer Expired event has occurred 1 Reconfigure the watchdog timer to a higher value 2 Make sure that the IMM Ethernet over USB interface is enabled 3 Reinstall the RNDIS or cdc_ether device driver for the operating system 4 Disable the watchdog 5 Check the integrity of the installed operating sy...

Page 467: ...ance contract Your IBM service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade v If you have installed new hardware or software in your environment check http www ibm com systems info x86servers serverproven compat us to make sure that the hardware and software is supported by your IBM product v Go to http www i...

Page 468: ...Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com supportportal Getting help and information from the World Wide Web Up to date information about IBM products and support is available on the World Wide Web On the World Wide Web up to date information about IBM systems optional devices services and suppor...

Page 469: ...r support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and click Find Business Partners on the right side of the page For IBM support telephone numbers see http ww...

Page 470: ...452 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 471: ...0504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not app...

Page 472: ...gistered trademark of The Open Group in the United States and other countries Important notes Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performance CD or DVD drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel...

Page 473: ...her This specification sets forth limits for particulates and gases that are intended to avoid such damage The limits must not be viewed or used as definitive limits because numerous other factors such as temperature or moisture content of the air can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer In the absence of specific limits that are set for...

Page 474: ...ity standards If you experience difficulties when you use the PDF files and want to request a web based format or accessible PDF document for a publication direct your mail to the following address Information Development IBM Corporation 205 A015 3039 E Cornwallis Road P O Box 12195 Research Triangle Park North Carolina 27709 2195 U S A In the request be sure to include the publication part number...

Page 475: ...and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15...

Page 476: ...t den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen we...

Page 477: ...York 10504 914 499 1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist IBM Deutschland GmbH Technical Regulations Abteilung M372 IBM Allee 1 71139 Ehningen Germany Telephone 49 7032 15 2941 Email lugi de ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan VCCI Class A statement This is a Class A product based on the...

Page 478: ...s greater than 20 A per phase Korea Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission statement 460 System x3500 M4 Type 7383 Installation a...

Page 479: ...Taiwan Class A compliance statement Notices 461 ...

Page 480: ...462 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 481: ...n notice 457 closing bezel media door 185 collecting data 129 completing options installation 94 components server 27 173 configuration cable routing 191 information 101 instructions 101 Nx boot failure 172 ServerGuide Setup and Installation CD 101 Setup utility 101 configuration programs 102 configuring RAID arrays 120 with ServerGuide 105 configuring hardware 102 configuring your server 101 conn...

Page 482: ...reen 9 finding updated documentation 4 firmware updates 1 34 firmware updates best practices 25 firmware server recovering 170 firmware updating 101 flash power module installing 75 248 flash power module holder install 215 flash power module holder removal 213 flash power module removal 247 front view connectors 15 LED location 15 front view of the server 15 G gaseous contamination 6 455 general ...

Page 483: ... IMM 117 IPMI event log 9 144 145 IPMItool 145 J Japan Class A electronic emission statement 459 Japan Electronics and Information Technology Industries Association statement 460 JEITA statement 460 jumper UEFI boot recovery 170 jumpers system board 29 K Korea Class A electronic emission statement 460 L LED ac power 19 dc power 19 DVD drive activity 15 Ethernet activity 17 19 Ethernet link status ...

Page 484: ...ice 154 IMM2 399 intermittent 154 keyboard 155 memory 156 microprocessor 158 monitor 158 mouse 155 network connection 160 optional devices 160 power 162 166 serial port 163 ServerGuide 164 software 165 undetermined 168 USB port 166 procedure checkout 133 product service IBM Taiwan 451 R RAID adapter battery holder install 215 RAID adapter battery holder removal 213 RAID adapter remote battery inst...

Page 485: ...rts 178 support web page custom 451 SW4 switch block description 29 switch block 29 switches system board 29 symmetric multiprocessing 9 system error LED front 17 information LED 17 locator LED front 17 system board external connectors 29 internal connectors 27 LEDs 31 power on password switch 111 switches and jumpers 29 system board internal connectors 27 system board installation 339 system boar...

Page 486: ...connector rear 19 video controller integrated specifications 6 viewing event log 145 VMware Hypervisor support 102 W Wake on LAN feature 22 weight 6 what the server offers 9 working inside with the power on 36 X x3500 introduction 1 468 System x3500 M4 Type 7383 Installation and Service Guide ...

Page 487: ......

Page 488: ... Part Number 46W8192 Printed in USA 1P P N 46W8192 ...

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