IBM Europe, Middle East, and Africa
Hardware Announcement ZG09-0629
IBM is a registered trademark of International Business Machines Corporation
22
• 9 hours per day, Monday through Friday, excluding public or national holidays,
next-business-day response. Calls must be received by 3:00 pm local time in
order to qualify for next business day response.
• 24 hours per day, 7 days a week, 6 hour average, same day response.
Additional reference for Europe
Refer to the following European documents:
• European Announcement Letter ZS03-0150 for IBM Customer Agreement (ICA)
• European Announcement Letter ZS04-0135 for Enterprise Agreement Contract
• European Announcement Letter ZS98-0118 for ServiceSuite
TM
Contract
• European HW Operations Guide and Service Level Description Table available at
http://www-5.ibm.com/services/europe/maintenance/
Usage plan machine
No
IBM hourly service rate classification
Two
When a type of service involves the exchange of a machine part, the replacement
may not be new, but will be in good working order.
Maintenance service offerings
This machine is eligible under terms and conditions of IBM ServiceSuite, the IBM
Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult
your IBM representative for details.
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the
instructions IBM provides with the machine.
Graduated program license charges apply
No
Licensed machine code
IBM Ethernet Switch r-series routers licensed machine code is licensed for use by
a customer on the IBM machine for which it was provided under the terms and
conditions of the Brocade End User License Agreement, to enable a specific machine
to function in accordance with its specifications, and only for the capacity authorized
by IBM and acquired by the customer. You can obtain the agreement by contacting
your IBM representative.
IBM may release changes to the licensed machine code. IBM plans to make the
licensed machine code changes available for download from IBM technical support at
http://www.ibm.com/systems/support/networking