This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
2
(see
above).
6.
CRU
and
Courier
or
Depot
Service*
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
3
(see
above).
7.
CRU
and
Customer
Carry-In
or
Mail-In
Service*
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
4
(see
above).
8.
Machine
Exchange
Service
IBM
will
initiate
shipment
of
a
replacement
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification
of
its
operation.
You
must
pack
the
failing
Machine
into
the
shipping
container
that
contained
the
replacement
Machine
and
return
the
failing
Machine
to
IBM.
Transportation
charges,
both
ways,
are
paid
by
IBM.
You
may
be
charged
for
the
replacement
Machine
if
IBM
does
not
receive
the
failing
Machine
within
15
days
of
your
receipt
of
the
replacement
Machine.
(*)
When
a
5,
6,
or
7
type
of
warranty
service
is
listed,
IBM
will
determine
which
type
of
warranty
service
is
appropriate
for
the
repair.
Service
Levels
Service
levels
specified
below
are
response-time
objectives
only
and
are
not
guarantees.
The
specified
service
level
may
not
be
available
in
all
worldwide
locations.
Charges
may
apply
outside
IBM's
normal
service
area.
Certain
Machines
with
a
Same
Day
On-site
response-time
objective
may
require
the
installation
and
use
of
remote
connectivity
tools
and
equipment
for
direct
problem
reporting,
remote
problem
determination
and
resolution.
1.
Next
Business
Day
(NBD),
9X5
After
we
receive
your
call,
following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
at
your
location
on
the
next
business
day.
Service
will
be
provided
from
8:00
a.m.
to
5:00
p.m.
in
your
local
time
zone,
Monday
through
Friday,
excluding
holidays.
2.
Same
Business
Day
(SBD),
9X5
After
we
receive
your
call,
following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
at
your
location
within
four
hours.
Service
will
be
provided
from
8:00
a.m.
to
5:00
p.m.
in
your
local
time
zone,
Monday
through
Friday,
excluding
local
IBM
holidays.
If
after
1:00
p.m.
it
is
determined
that
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
the
morning
of
the
following
business
day.
3.
Same
Day
(SD),
24X7
After
we
receive
your
call,
following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
to
arrive
at
your
location
within
four
hours.
This
type
of
service
will
be
provided
24
hours
a
day,
every
day,
including
holidays.
IBM
Contact
Information
For
IBM
in
Canada
or
the
United
States,
call
1-800-IBM-SERV
(or
1-800-426-7378).
For
IBM
in
the
European
Union
(EU),
Asia
Pacific,
and
Latin
America
countries,
contact
IBM
in
that
country
or
visit
the
following
IBM
Internet
website:
http://www.ibm.com/servers/support/machine_warranties/.
38
IBM
4
U
Rack
Mount
Tape
Enclosure:
Installation
Guide
Summary of Contents for 4 U
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