IBM 4 LINE TELEPHONE WITH CALLER ID -412CID Installation And Operation Manual Download Page 1

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MODEL: IBM-412CID

ADVANCED HOME/OFFICE

4 LINE TELEPHONE

WITH CALLER-ID

INSTALLATION AND OPERATION GUIDE

Please read this manual carefully prior to installing your telephone.

Summary of Contents for 4 LINE TELEPHONE WITH CALLER ID -412CID

Page 1: ...1 MODEL IBM 412CID ADVANCED HOME OFFICE 4 LINE TELEPHONE WITH CALLER ID INSTALLATION AND OPERATION GUIDE Please read this manual carefully prior to installing your telephone ...

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Page 3: ...phone Lines 13 Counter Top Desk Top Tabletop Installation 15 Wall Mounting 16 TELEPHONE OPERATIONS SETUP 18 List of System Defaults 18 Assigning Extension Numbers 18 Setting the Clock and Calendar 19 Programming Tone or Pulse Mode 19 Programming Line Connection ON OFF 19 Programming Ringer ON OFF 20 Adjusting Volume Levels 20 BASIC OPERATIONS 21 Making an Outgoing Call 21 Using Speed Dial 21 Using...

Page 4: ...ing All Extensions 27 Answering the Page to All Extensions 27 CALLER ID SERVICE 28 Caller Identification Displays 28 Area Code programming 28 Using the Caller ID Log 29 TELEPHONE FEATURES AND OPERATIONS 31 Pause 31 Flash 31 Mute 31 Tone 31 Do Not Disturb DND 31 Using the Call Timer 32 Line Privacy 32 Call Transfer 32 Speed Dialing 33 Conference Calling 34 New Call Message Waiting Indicator 34 Tech...

Page 5: ...inet slots as they may touch dangerous voltage points or cause shorts that could result in the risk of fire or electric shock To reduce the risk of electric shock do not disassemble this product Take it to a qualified serviceman when service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when ...

Page 6: ...rritation to eyes or skin When replacing batteries all batteries should be replaced at the same time Mixing fresh and dis charged batteries could increase internal cell pressure and rupture the discharged batteries When inserting batteries into this product the proper polarity or direction must be observed Re verse insertion of batteries can cause charging and that may result in leakage or explosi...

Page 7: ...n of the IBM system telephone featuring a fully integrated hands free headset speakerphone speed dial useful LCD display four line Caller ID support message wait ing indicator and much more The IBM 412 is an extremely cost effective IBM system telephone featuring a fully integrated hands free headset speakerphone speed dial as well as other advanced telephone system features and more The IBM 4900 ...

Page 8: ...ill Flash Key Transfer Key Redial Key Page All Extensions New Call Message Waiting Indicator Caller ID Mode Key Erase Caller ID Record Shift Key Intercom Key Page Key Speed Dial Extension Keys Phone Line Keys 1 through 4 Dialing Keypad Hands free Speaker phone Headset Key Mute Key Speaker Volume Hold Key Handset Volume Headset Volume SET TIMER DIAL PAGEALL MSG STORE SHIFT FLASH LINE 4 TRNSFR LINE ...

Page 9: ...al telephone company supporting services such as call waiting Headset Integration The included headset may be used as a substitute to the handset allowing hands free conversation Hold Permits user to place a call on hold Al lows access by that user or by any other ex tension in the system Intercom Calling A call placed from one ex tension to another extension within the sys tem Message Waiting Ind...

Page 10: ...ly You are receiving an intercom call Speakerphone Off Phone in handset mode or your phone is idle On Steady Phone in speakerphone mode Flashing Slowly Phone in headset mode Shift Off First level of key functions active lower mode On Steady Second level of key functions active upper mode Mute Off Extension is not muted On Steady Extension is muted Do Not Disturb DND Off DND is OFF On Steady DND is...

Page 11: ... BATT on the display Dialing Display As you dial 12345 the display shows the numbers dialed and begins the call timer If you dial more than 15 digits then all the digits will shift to the left Programming Display J A N 0 1 S U 1 0 0 6 A J A N 0 1 S U 1 0 0 6 A 1 2 3 4 5 0 0 0 0 5 6 7 8 9 0 1 2 3 4 5 6 7 0 0 0 0 S T O R E 0 0 0 1 DISPLAY REFERENCE ...

Page 12: ...Call dropped Press CALL ID Press CALL ID Press CALL ID First time 1A 1B 2A 2B 3A 3B 4 T O T A L 3 0 N E W C A L L S 0 0 0 1 3 5 2 4 6 1 7 9 J A C K S O N M A R K 0 2 5 1 4 6 7 7 9 J A C K S O N T H O M A S 3 0 5 7 4 6 1 2 5 T H O M A S F R A N K M A R 0 6 S U 0 9 4 0 A J A N 0 1 S U 1 0 0 6 A L 2 2 1 2 6 6 6 5 3 7 7 S M I T H J O H N J A N 0 1 S U 1 0 0 7 A L 2 9 1 8 2 6 5 6 5 1 7 B R O W N M A R ...

Page 13: ...acks as necessary to enable you to connect each telephone If possible have 2 two line RJ14 wall jacks installed instead of 4 single line RJ11 wall jacks see illustrations on pages 13 and 14 Each telephone must be connected to each telephone line in order for it to access every line in the system 1 If you have 4 single line wall jacks you will need to use a two line coupler not included to provide ...

Page 14: ...s SINGLE LINE JACKS RJ 11 JACK RJ 11 JACK LINE 1 LINE 2 L1 L2 L3 L4 SET TIMER DIAL PAGEALL MSG STORE SHIFT FLASH LINE 4 TRNSFR LINE 3 REDIAL LINE 2 MUTE LINE 1 HOLD SPKR HEADSET CONF DND PAGE ICM W X ERASE CALL ID CALLS 1 2 3 ABC DEF GHI JKL MNO 4 5 6 0 PQRS TUV WXYZ 7 8 9 T S VOLUME n TWO LINE JACKS RJ 14 JACK RJ 14 JACK LINES 1 2 LINES 3 4 L1 L2 L3 L4 SET TIMER DIAL PAGEALL MSG STORE SHIFT FLASH...

Page 15: ...nnect the telephone line s to the wall telephone jack s 5 Plug the AC adapter into the wall AC electrical power outlet 6 Plug one end of the handset coiled cord into the handset Plug the other end of the cord into the handset jack located underside of the phone base FOUR SINGLE LINE JACKS RJ 11 JACK RJ 11 JACK RJ 11 JACK RJ 11 JACK LINE 1 LINE 2 LINE 3 LINE 4 TWO LINE COUPLER TWO LINE COUPLER L1 L...

Page 16: ...de of the bracket and press up as you pull the bracket straight out from the side of the phone To attach the brackets use alignment guides small marks on the side of the phone and on the brackets as you snap them in place WALL MOUNTING The telephone may be installed on the studs of a standard wall phone plate or onto two screws not included fastened into the wall When installing screws use wall an...

Page 17: ...wall telephone outlet 10 Slip the phone onto the wall mount lining up the wall mounting holes over the wall plate posts or screws and slide the telephone down so it is firmly in place 11 Return the handset to the telephone 12 Insert the AC adapter cord into the ADAPTER jack on the top of the telephone 13 Plug the other end of the AC adapter into the wall AC electrical outlet 14 To connect telephon...

Page 18: ... the system error All phones arrive with the default extension number 11 Valid extension numbers are 11 through 22 To program extension numbers follow these steps assigning numbers sequentially to each extension 1 Press STORE 2 Press 1 0 3 Enter 2 digits XX where XX is a number from 11 to 22 4 Press MUTE 5 A short ring will be heard to signal successful programming TELEPHONE OPERATIONS SETUP Funct...

Page 19: ... 01 12 7 Enter 2 digits for MINUTE from 00 59 8 Enter AM or PM for AM and for PM 9 A short ring will be heard to signal successful programming PROGRAMMING TONE OR PULSE MODE Tone mode is the system default To change the setting to either pulse or tone 1 Press STORE 2 Press 0 0 3 Press 0 1 for TONE mode or 0 0 key for PULSE mode 4 Press MUTE 5 A short ring will be heard to signal successful program...

Page 20: ... Volume There are 3 levels of volume adjustment low middle and high for the ringer 1 Press the VOLUME key beneath the dial keys up or down when receiving a call or when the phone is idle NOTE The default level is low level Adjusting Speakerphone Volume 1 Press the SPKR key 2 Press the VOLUME key up or down to the desired volume level NOTE The default level is the 12th out of 16 level A short ring ...

Page 21: ...o store speed dial numbers Dialing Numbers in the First Speed Dial Group 1 Press a speed dial key to automatically access an available outside line and dial the stored number The number will appear on the display Dialing Numbers in the Second Speed Dial Group 1 Press the SHIFT key the SHIFT LED will light 2 Press the speed dial key 3 The number stored in the second speed dial group will automatica...

Page 22: ...Using the Handset 1 Lift the handset You will automatically be connected to the ringing outside line Using the Speakerphone hands free 1 Press the LINE key with the flashing LED to be connected with the outside call or simply press the speakerphone SPKR key to be automatically connected to the ringing outside line 2 Press the SPKR key again to end the call PLACING A CALL ON HOLD Placing a Call on ...

Page 23: ... base of the telephone 3 Plug the handset headset cord into the headset Y adapter 4 Plug the handset coiled cord into the handset headset Y adapter 5 Adjust the headset to your head for comfort 6 For maximum comfort the headset end without a speaker the end without the padded ear piece should rest above not on top of the ear HEADSET ENABLE DISABLE 1 Press SHIFT 2 Press SPKR to turn ON OFF the head...

Page 24: ... SPKR key An available line is automatically selected 3 Dial the desired number using standard dial pad speed dial or redial keys ANSWERING AN INCOMING CALL 1 Press the flashing LINE key Lines 1 4 to pick up the ringing outside line 2 Another option is to press the SPKR key to pick up the ringing outside line automatically ...

Page 25: ...y return the handset to the phone base Placing an Intercom Call with the Headset 1 Press the ICM key The ICM LED will illuminate and you will hear the intercom dial tone The SPKR key LED will continue to flash indicating that you are in headset mode 2 ICM will appear on the display 3 Dial the desired extension number or press one of the Direct Station Select DSS keys 4 To end the intercom call sim...

Page 26: ...free to begin your conversa tion Answering an Intercom Call with the Headset 1 Press the flashing ICM key or press the SPKR key to receive your intercom call 2 You will know you are receiving an intercom call because the ICM LED flashes the display will show ICM on the screen and you will hear the distinct ICM ring a double ring 3 Begin your conversation Answering an Intercom Call with the Speaker...

Page 27: ...l light and the extension number of the caller will be dis played Listen to the message over the speakerphone ANSWERING AN INDIVIDUAL PAGE With the Handset 1 Lift the handset to answer With the Speakerphone or Headset 1 Press the MUTE key to respond to the page PAGING ALL EXTENSIONS PAGE ALL 1 Press the SHIFT key 2 Press the PAGEALL key You will hear a page ring 3 All Page will appear on the displ...

Page 28: ...phone will ring indicating an incoming call 2 To view the Caller ID press the CALLID key 3 Press the CALLID key again to return to your original LCD display Simultaneous Caller ID Signals Ringing on Multiple Lines The Caller ID function will support up to four incoming calls at once The CALLID key is used to scroll through the incoming Caller ID displays An example of this follows 1 The phone ring...

Page 29: ...er ID list 2 Press either the or and a call summary screen will appear This screen displays the total number of calls stored in the Caller ID log as well as the number of New Calls New Calls are calls which have not been viewed previously 3 To go FORWARD oldest call to most recent call through the caller list press the key 4 To go BACKWARDS most recent call to oldest call through the caller list p...

Page 30: ...e phone number to be called is long distance 10 digits a 1 must be added to the front of the number to be dialed To do this after locating the number in the Caller ID log go off hook pick up the handset or press SPKR dial a 1 then press SHIFT followed by DIAL Saving a Caller s Number to a Speed Dial Key When reviewing your Caller ID records you can save the number to a Speed Dial key 1 Locate the ...

Page 31: ...voice transmission to the other party on your call 1 Press the MUTE key The MUTE LED will illuminate and the display will show MUTE You are now free to converse privately The other party will not hear your conversation 2 Press the MUTE key again to restore the sound to the other party The MUTE LED will turn off TONE If you have PULSE telephone service you may find it necessary to dial a number in ...

Page 32: ... the call hang up to stop the counter function LINE PRIVACY A line in use will always maintain privacy unless you cancel it to allow other phones in the system to join your call Line Privacy is active by default to ensure conversation privacy 1 To cancel Line Privacy While conversing press the LINE key that the call is on You will hear a short ring indicating that you have released Line Privacy Li...

Page 33: ... Storing the Last Number Dialed into the First Group of Speed Dial Memory 1 Press the STORE key 2 Press REDIAL 3 Press the Speed Dial key A short ring will be heard to signal successful programming Storing the Last Number Dialed into the Second Group of Speed Dial Memory 1 Press the STORE key 2 Press the REDIAL key 3 Press the SHIFT key 4 Press the Speed Dial key A short ring will be heard to sign...

Page 34: ...ed press the CONF key 3 Your three way conference call has now been established Conference Call with an Internal Party 1 While in conversation press the HOLD key and make the second call via the intercom function 2 After the third party has answered press the CONF key 3 Your three way conference call has now been established NEW CALL MESSAGE WAITING INDICATOR This indicator functions only when you...

Page 35: ...ill be heard to signal successful programming NOTE The MSG CALLS LED may still be lit indicating new calls Once the calls have been viewed Caller ID Log the light will go out entirely ACCESSING YOUR VOICE MAIL 1 Dial the number for your voice messaging service This number will be provided by your local telephone company when you subscribe to the service 2 Enter your password 3 Continue as instruct...

Page 36: ... 125 sec on 0 875 sec off repeatedly Sound Rate of Intercom Buzzer Ring 0 25 sec on Double ring 0 25 sec on 0 25 sec off 0 25 sec on 0 25 sec off ICM ring 0 25 sec on 0 25 sec off 0 25 sec on 1 25 sec off repeatedly Transfer ring 1 sec on 1 sec off repeatedly ID error ring 0 25 sec on 0 25 sec off repeatedly Tones Dial tone Continuous tone Busy tone 0 25 sec on 0 25 sec off repeatedly DND tone 0 5...

Page 37: ...lephone 5 The IBM 412 CID has built in surge protection circuits that meet or exceed FCC requirements However an incident such as a lightning strike at or near the telephone lines could cause serious damage 6 If the IBM 412 CID is installed in an area with frequent or severe electrical storms it is suggested that the telephone be disconnected during these storms or that additional surge suppressio...

Page 38: ...ection No dial tone phone will not dial out Check that you have plugged the AC power adapter into a working AC power outlet Confirm that the AC power adapter is plugged into the DC jack locates at the unit Check all telephone cord connections Try another wall jack Make sure the line connection is programmed ON Can t hear the ring signal Check the ringer volume controls At lowest level the ring may...

Page 39: ...vice may not work when the phone is connected to a Private Branch Exchange PBX The call is coming from an area not supplying caller ID data Out of Area will appear on the dis play The caller has requested that their phone number be suppressed from Caller ID service Private or Unavailable will appear on the display You answered the call before the Caller ID data was displayed which usually occurs a...

Page 40: ...ty gives you specific legal rights and you may also have other rights which vary from province to province Some provinces do not allow limitations on how long an implied warranty lasts and or do not allow the exclusions or limitations of inci dental or consequential damages so the above limitations or exclusions may not apply to you There is no informal dispute settle ment mechanism available This...

Page 41: ...EMPLATE ON THE WALL THE LOCATION OF THE SCREWS IS INDICATED BY THE CENTERS OF THE CROSSED LINES FASTEN THE SCREWS LEAVING 3 16 OF THE SCREW EXTENDING FROM THE WALL Remove This Page to Mark Wall WALL MOUNTING TEMPLATE ...

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