Appendix A. Help and service information
This section contains information on how to obtain warranty information on the
World Wide Web and online and telephone technical support.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site and
the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site
http://www.ibm.com/pc/support
IBM Automated Fax System
1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn
or made available for a fee, at IBM’s discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v
Option name
v
Option number
v
Proof of purchase
v
Computer manufacturer, model, serial number (if IBM), and manual
v
Exact wording of the error message (if any)
v
Description of the problem
v
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
© Copyright IBM Corp. 2001
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