IBM United States Hardware Announcement 110-210
IBM is a registered trademark of International Business Machines Corporation
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An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An IBM
part or feature which replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature is the same as the machine it is installed.
The following have been designated as consumables or supply items and are,
therefore, not covered by this warranty:
• None
Warranty service
If required, IBM provides repair or exchange service, depending on the type of
warranty service specified below for the machine. IBM will attempt to resolve your
problem over the telephone or electronically by access to an IBM website. Certain
machines contain remote support capabilities for direct problem reporting, remote
problem determination, and resolution with IBM. You must follow the problem
determination and resolution procedures that IBM specifies. Following problem
determination, if IBM determines On-site Service is required, scheduling of service
will depend upon the time of your call, machine technology and redundancy,
and availability of parts. Service levels are response-time objectives and are not
guaranteed. The specified level of warranty service may not be available in all
worldwide locations. Additional charges may apply outside IBM's normal service
area. Contact your local IBM representative or your reseller for country- and
location-specific information.
The type of service is Customer Replaceable Unit (for example, keyboard, mouse,
speaker, memory, or hard disk drive) Service and On-site Service.
Customer Replaceable Unit (CRU) Service
IBM provides a replacement CRU to you for you to install. CRU information and
replacement instructions are shipped with your machine and are available from
IBM at any time on your request. A CRU is designated as being either a Tier 1
(mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified
in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your
request, you will be charged for the installation. You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge, under the type of
warranty service designated for your Machine.
Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery.
IBM specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned to IBM. When return is required, return instructions and a
container are shipped with the replacement CRU, and you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
• 1000VA 120V Tower UPS Chassis
• 1000VA 100V Tower UPS Chassis
• 1000VA 230V Tower UPS Chassis
• 1500VA 100V Tower UPS Chassis
• 1500VA 230V Tower UPS Chassis
• 1500VA 120V Tower UPS Chassis
• Front bezel
• RS232 Communications Cable
• USB Cable