i3TOUCH V-SENSE V5503, User Manual

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i3TOUCH
V- SENSE V5503/V6503 T10 - operations manual
8 Troubleshooting
8.1 Product Self-Diagnosis
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You can check if the product is working properly using the Self-Diagnosis function.
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If a blank screen is displayed and the Power LED blinks even if the product and the PC are properly connected, perform the
self- diagnosis function according to the procedures below.
1. Turn the product and the PC off.
2. Remove the D-Sub cable from the product.
3. Turn the product on.
4. If the product is working properly, the<Check Signal Cable>message appears.
In this case, if a blank screen is displayed again, make sure that there is no problem with the PC and the connection.
8.2 Before Requesting Service
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Please check the following before requesting After-Sales service.
8.2.1 PROBLEMS RELATED TO SCREEN.
8.2.1.1 Screen is blank and power indicator is off.
» Ensure that the power cord is firmly connected and the monitor is on.
8.2.1.2 <Mode Not Supported> Message.
» Check the maximum resolution and the frequency of the video adapter.
» Compare these values with the data in the Standard Signal Mode Table.
8.2.1.3 Picture rolls vertically.
» Check if the signal cable is securely connected. Connect it again securely.
8.2.1.4 Image is not clear. Picture is blurred.
» Run frequency<Coarse> and <Fine> tuning.
» Turn on again after removing all accessories(video extension cable, etc.) Set resolution and frequency to the
recommended ranges.