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i3TOUCH EX Series - Manual
Device fails to work normally
Remote control
failure
Check whether there are other objects between remote control and equipment
control receiving window, thus leading to failure of remote control.
Check whether the battery electrode in the remote control is correct.
Check whether the batteries of the remote-control needs to be replaced.
Machine has
automatically
shut down
Verify sleep settings in the settings app.
Check whether there is sudden power outage.
The system will automatically shut down if the interactive external video channel
has no signal for 5 minutes. Please check the input and connection of the video
signal and/or modify sleep settings of the external device.
Video signal problems
No picture and no
sound
Check whether the machine has started.
Check whether signal wire is well plugged, whether INPUT is corresponding to it.
If in internal computer mode, check whether internal computer is started.
With horizontal or
vertical stripes or
image dithering
Check whether signal wire is well connected.
Check whether other electronic equipment or power tools are placed around the
machine.
No color, color is
weak, or image is
weak
Adjust chromatic and brightness or contrast in menu.
Check whether signal wire is well connected.
PC mode
Image lack of color,
color is incorrect
Check whether the VGA connector is well connected or has broken pins.
Verify the correct operation of the VGA cable. (replace)
Touch operation
Touch function is not
working
Verify that the USB cable is properly connected to the computer. And that the
length of the USB cable does not exceed 5 meter without USB amplifier / hub.
Verify that the computer hardware and operating system supports touch screen
operation.
(Windows 7 or earlier does not support HID touch screens).
(Some MacBooks do not support HID touch screens).
(Older Linux kernels do not support HID touch screens).
Quick Troubleshooting
