Troubleshooting
I can hear crackling noise.
To receive the best audio quality, it is recommended to wear your headset on
the same side of the body as your mobile phone.
I can't hear anything in my headset.
• Ensure the headset is turned on and is properly charged.
• Ensure the headset is properly paired with the mobile phone.
• Make sure that the mobile phone is connected with the headset – if it does
not connect, either refer to the mobile phone's Bluetooth menu or by
pressing the MFB once (see “Using Your Headset” and “Pairing Your Headset
with a Bluetooth Mobile Phone”).
I can't connect my headset with my mobile phone.
• Ensure your headset is turned off and is properly charged.
• Ensure the headset is properly paired with your mobile phone.
Troubleshooting (cont'd)
• Ensure your mobile phone’s Bluetooth feature is activated. Please refer to
your mobile phone user guide for specific instruction.
• Ensure the headset is within ten metres range of your mobile phone and
there are no obstructions, such as walls or other electronic devices in
between.
If the above steps do not solve your problem, please recharge the headset
and remove your mobile phone’s battery for a while.
I can’t turn off the headset or the headset does not respond
• You may do a “hardware reset” on your headset if you can’t turn it off or it
doesn’t respond.
• Plug charging cable into the charging socket, the headset is reset
Safety Information
• Check and observe local laws regarding the use of a mobile phone and a
headset while driving. If you use the headset while driving, ensure your full
attention and focus. It is your responsibility to drive safely. Consider to pull
off the road before making or answering a call.
• Never leave your headset above any air bag deployment area inside your
car as serious injury may result when an air bag deploys.
• Never allow children to play with the headset – small parts may be of
choking hazard.
• Observe all signs and displays that require an electrical device or RF radio
product to be switched off in designated areas. These could include
hospitals, blasting areas, and potentially explosive atmospheres.
• Turn off your headset prior to boarding an aircraft. Do not use your headset
inside an aircraft.
Safety Information (cont'd)
• To prevent damage to your hearing, please do not set the listening volume
too high.
• Do not attempt to modify the headset.
• Do not keep the headset near a wash basin or other wet places.
• Do not use the headset outdoors in the rain.
• Do not use the headset in stormy weather.
• Do not clean the headset while it is being charged. Always disconnect the
charger from the headset before cleaning.
• Do not attempt to force open the built-in battery.
• Only charge the headset’s built-in battery in accordance with the
instructions described in this user guide.
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