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Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
• Are the PoE device (IEEE802.3af compliant) and the RJ45
Network connector connected using an Ethernet cable?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will stop
when the demanded power exceeds its total power limit
for all PoE ports.
Refer to the operating instructions of the PoE device in
use.
Installation
Guide
When using DC power supply
• Is the 2P power cable (accessory) firmly inserted into the
power supply cable of the camera?
Confirm the power plug is firmly connected.
• Is the AC adaptor in use compliant with the
Specifications?
Check the Specifications regarding AC adaptor.
The LINK indicator
does not light in
orange even when the
Ethernet cable is con-
nected to the camera.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operating
appropriately?
Check if the hub or router in use is operating appropriately.
• Isn't the Ethernet cable connected to the camera broken?
Replace the cable with another one.
Installation
Guide
SD ERROR/AF indica-
tor lights red
This indicator lights up red when data cannot be
saved on the SD memory card.
• Isn’t the write protect switch of the inserted SD memory
card set to “LOCK”?
Unlock the write protect switch of the SD memory card.
• Hasn't the inserted SD memory card been formatted on
a PC?
Use an SD memory card formatted on the camera.
Or install the software to format the SD memory card
on the PC. Refer to our website <Control No.: C0105>
for further information about the supported software.
• Isn't the inserted SD memory card faulty?
Replace the card with a normal one.
Installation
Guide
Troubleshooting
