Troubleshooting
Phenomena
Analysis
Solution
You cannot turn on the radio.
The battery may be installed improperly.
Remove and reattach the battery.
The battery power may run out.
Recharge or replace the battery.
The battery may suffer from poor contact caused by dirty or
damaged battery contacts.
Clean the battery contacts or replace the battery.
The radio cannot register.
The radio fails to detect signals from the BS.
Make sure the radio is within the coverage of the BS.
The validity of the radio has not been authenticated by the
BS.
Contact the BS manager to check if the radio is authorized in
the network management system.
The radio registers repeatedly.
The signal is discontinuous.
Make sure the radio is within the coverage of the BS.
You cannot establish a call.
The signal is poor.
Make sure the radio is within the coverage of the BS.
You cannot hear voice after
establishing a call.
The radio ID may be used.
Contact the BS manager to check whether the radio ID is
used in the network management system.
The called party disconnects
repeatedly during communication.
The signal is discontinuous.
Make sure the radio is within the coverage of the BS.
You hear unclear voice.
The signal is poor.
Make sure call participants are within the communication
range.
You hear unknown voices or
noise.
You may be interrupted by radios using the same frequency. Change the frequency, or adjust the squelch level.
The radio may be set with no signaling.
Request your dealer to set signaling for all member radios to
avoid interference at the same frequency, and make sure
that all members share the same signaling.
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