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WARRANTY INFORMATION
HYSIDE’s goal is to provide you with a product that won’t leave you worrying about a warranty. Warranties won’t
help you in remote locations or on the river. That said, if you do have any issues, please see the Terms and
Conditions below, as well as our Limited Warranty and Limited Liability (our lawyers made us do it).
RETURN POLICY
Any merchandise being returned for any reason, must have a Return Authorization (RA) number. Please call our
toll free number, 800-868-5987, for a RA #. HYSIDE staff will guide you through some trouble-shooting techniques
before issuing a RA number (we may be able to solve your problem over the phone). We will advise you where to
return the item and buyer is responsible for return shipping.
Products are eligible for return 14 days from the date of delivery. Products can only be returned unused and in
commercially resalable condition. Any products returned wet or having been wet, not in their original factory
packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under
their warranty.
Special order merchandise or dropped shipped items are not eligible for return.
DAMAGED ITEMS
Damaged items or boxes must be reported
immediately to the delivery driver to be reported to the shipper, in
order to make a claim. If boxes are visibly damaged, we recommend opening the boxes in the presence of the
delivery driver or possibly even refusing the shipment depending on condition. Our boxes are well packed when
they leave our dock and all items are tightly packed. Damage is the responsibility of the freight company, but
must be reported properly.
RESTOCKING FEES
If products are returned unused and in resalable condition, using a RA # issued within a 14-day period of the
delivery date, a
10% or $10 minimum transaction fee is charged. Returned orders that received Free Shipping
will be subject to a
$10 fee or the actual shipping amount, whichever is greater, to cover the cost of shipping.
Shipping and installation fees are non-refundable services.
Acceptance of delivery of any product constitutes purchaser’s acceptance of this agreement and subjects
purchaser to its contents.
