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Hypervolt Service
Need assistance or having trouble
charging your car?
Hypervolt Limited
+44 (0)330 122 7420
[email protected]
We’re here to help!
Version 3: Jan 2021
Page 1: ...User Guide English Hypervolt Home 7kW AC Proudly designed and manufactured in Britain ...
Page 2: ... Notice 3 Legal Notice 4 Safety Precautions 17 Declaration of Conformity Hypervolt Service Technical Sheet 24 26 20 Get to know your Hypervolt Home 5 Using your Hypervolt 7 Troubleshooting 11 Table of Contents ...
Page 3: ... performed by a qualified electrician in accordance with the local wiring and building regulations The relevant information which is provided in the Installation Guide does not relieve the user of responsibility to follow all applicable norms and standards or local regulations that may apply Any resulting damage from such actions will unfortunately not be covered by your standard warranty The Hype...
Page 4: ...right to make changes to the specifications and processes of the product and documentation at any time and without prior notice Important information for the correct disposal of the product in accordance with Directive 2012 19 EC At the end of its useful life the product should not be disposed of as urban waste It must be taken to a collection center for special and differentiated disposal or to a...
Page 5: ...5 Get to know your Hypervolt Home Outer LED Ring Charging Cable Charging Plug LED Status Indicator ...
Page 6: ...No light Device is off The charger is ready to start a charging session Charging is in progress Ready to start charging waiting for a time you have scheduled There is an issue with the charging session Check status in the Hypervolt app If there are no lights on check if power is available at the source No internet requires configuring a network connection ...
Page 7: ...ill know your Hypervolt Home 2 0 charger is ready for action when it displays a solid BLUE light This indicates the device is powered up and ready to connect to your vehicle To learn more about charging modes and set your preferences visit the Hypervolt app ...
Page 8: ... that your vehicle is charging To end a charging session use the in car control to stop the charging or use the Hypervolt app Scheduling a charging session Starting a charging session If you would like to schedule charging to start later instead of right away select Schedule Charge mode in the App set the charging times and then plug your charger into your vehicle Once plugged in your Hypervolt Ho...
Page 9: ...lights you must check if power is available to the device Check any fuses switches which your electrician has installed and make sure they are all switched on If you are sure the device is receiving power but there are no lights showing contact your installer In case of ...
Page 10: ...rvolt will display a pulsing RED light With 90 of faults checking the troubleshooting guide below will resolve the issue in no time If connected to the internet the Hypervolt charger will have already sent diagnostics information to the HyperCloud and our tech team has been notified of the issue In case of ...
Page 11: ...r Hypervolt charger It is usually as simple as a circuit breaker that is off or has tripped Check the circuit breaker in your fuse board consumer unit and make sure that it is ON Press the test button on the circuit breaker to test that it works If you have checked the circuit breakers of your device unit but the Hypervolt charger is still off Contact your installer ...
Page 12: ...safely disconnected In this case the vehicle has not ended the charging session You must end the charging session from the vehicle before removing the charging cable Check the vehicle user guide in order to ascertain how this is done for your particular make and model Although each vehicle has a different technique for ending the charging session most charge port unlock buttons can be found in the...
Page 13: ...time The vehicle is fully charged hence it cannot charge anymore The vehicle may have an error check the vehicle for any messages The charging plug is not connected properly unplug the charging plug and re connect The charging plug may be dirty or damaged ensure that it is in good condition 3 The charging session does not start ...
Page 14: ...ts the battery charging to full Some vehicles have this setting in order to reduce charging times and congestion at motorway charging stations and in some vehicles you are able to remove the limit Consult your vehicle s manual If there is a power outage during your charge session charging your vehicle will resume automatically as soon as power is available to the Hypervolt ...
Page 15: ...harges at a lower power than specified for its make and model and has never charged at a higher power check whether a power limitation has been enabled during your installation 5 The charging time is greater than expected When a vehicle s charging session is almost complete it is normal for the charging speed and power to begin to decrease Check your vehicle s dashboard for an indication of the ch...
Page 16: ...sion or with your device If connected to the internet Hypervolt will have already received diagnostics information and our tech team has been notified of your issue Check further information on the status of your device in the Hypervolt app Problem still not solved Contact us at support hypervolt co uk Troubleshooting ...
Page 17: ... In this case contact us should you have any doubt Only an authorised specialist and qualified personnel may open disassemble repair alter or modify your Hypervolt charger Do not remove any symbols or parts from the device including safety symbols warning notices rating plates identification plates or cable markings Hypervolt Home chargers can only be used under the operating parameters specified ...
Page 18: ...nnect the plug to a suitable vehicle inlet After the charging session has ended simply unplug the charging plug from your vehicle Never use excessive force to disconnect the vehicle connector from the inlet If you are having trouble removing your charging plug consult the troubleshooting guide in this manual Depending on the vehicle the time to complete the charging process and the duration of unl...
Page 19: ... sure to unplug before driving off Never use the charging cable with an extension cable or an adapter unless explicitly allowed to do so Keep the charging cable out of the reach of children Be careful with the plug do not step or drive on it or on the cable Uncoil the entire cable length from the charger prior to connecting to vehicle Safety Precautions Safety Instructions ...
Page 20: ...20 Technical Sheet Compatibility Hypervolt Home units are compatible with the Mode 3 charging standard and have been tested with the vehicles listed on our website 328 mm 101 mm 243 mm ...
Page 21: ...A 230V AC 230 10 V AC 50 Hz 32 A Internal overcurrent protection software plus MCB protection at source Internal 6mA DC fault current detection compliant to BS 7671 2018 AC Charging Output Input Voltage Input Frequency Input Current max Overcurrent Protection RCD Protection Charging power may vary based on vehicle make and model as well as electrical installation setup Power and energy monitoring ...
Page 22: ...on condensing IP54 Operating Temperature Operating Humidity Environmental Protection Standards and Compliance EN 61000 6 3 2006 EN 61000 6 2 2019 Low Voltage Directive LVD 2014 35 EU EN 60950 1 2006 A11 A1 EN 60950 22 2006 Fully compliant with Amendment 1 of BS7671 2018 EN 61851 1 2019 EN 61851 21 2002 EN 61851 22 2002 IEC 62196 1 BS 7671 2018 A1 2020 EMC Compliance Safety Compliance PEN Fault Pro...
Page 23: ...vered by our thirty six month limited warranty Any hardware failure should be promptly reported to us Our support team will investigate and take immediate steps to resolve the issue in a timely and speedy manner In no event will we accept any liability for loss costs or damage consequential to the use and or misuse of our hardware products except and only to the extent that this is caused by our n...
Page 24: ...ss Centre Consul Avenue RM13 8HZ United Kingdom Rainham Hereby declare that Product Model Name Hyperpoint Home 2 0 Product Model Number HYPV 2 0 7 In accordance with the following legislation 2014 35 EU The Low Voltage Directive 2004 30 EU The Electromagnetic Compatibility Directive ...
Page 25: ... electric vehicles BS EN 61000 6 2 2019 Electromagnetic compatibility EMC Generic standards Immunity standard for industrial environments BS EN 61000 6 3 2006 Emission standard for residential commercial and light industrial environments I hereby declare that the equipment named above has been designed to comply with the relevant sections of the above referenced specifications The unit complies wi...
Page 26: ...26 Hypervolt Service Need assistance or having trouble charging your car Hypervolt Limited 44 0 330 122 7420 support hypervolt co uk We re here to help Version 3 Jan 2021 ...
Page 27: ...Connect with us Thank you for choosing Hypervolt hypervoltuk hypervoltuk hypervolt hypervolt ...
