HYOSUNG NH-1800CE Operator'S Manual Download Page 197

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NH-1800CE 6. Appendix

6- 17

Error Code

Description

Trouble shooting

4001400

CS4A sensor detects note in delivery path

before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS4A

4001500

CS2 or CS4A sensor detects note in delivery

path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS2 and CS4A

4001800

CS4B sensor detects note in delivery path

before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS4B

4001900

CS2 or CS4B sensor detects note in delivery

path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS2 and CS4B

4001C00

CS4A or CS4B sensor detects note in delivery

path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS4A and CS4B

4001D00

CS2, CS4A or CS4B sensor detects note in

delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS2, CS4A and CS4B

4002100

CS1A sensor detects note in delivery path

before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS1A

4002200

CS1B sensor detects note in delivery path

before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS1B

4002300

CS1A or CS1B sensor detects note in delivery

path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS1A and CS1B

4002800

CS13 sensor detects note in delivery path

before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS13

4002900

CS1A or CS13 sensor detects note in delivery

path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS1A and CS13

4002A00

CS1B or CS13 sensor detects note in delivery

path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS1B and CS13

4002B00

CS1A, CS1B or CS13 sensor detects note in

delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path.2.

Clean CS1A, CS1B and CS13

4003000

Failed in checking the main motor echo

1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4. Check Encoder Sensor CS8 BRKT
5. Check CS8 Sensor Cable
6. Change Main Motor Encoder Slit Sensor CS8

4003100

Failed in checking the reject gate solenoid
echo

4003200

Failed in checking the present gate solenoid
echo

Summary of Contents for NH-1800CE

Page 2: ...ter 6 Updating error codes in Chapter 7 March 2009 Chapter 7 1 4 Updating error codes in Chapter 7 May 2009 Chapter 4 5 6 1 5 Changing this manual formation Adding Chapter 4 and 7 so Chapter 0 7 Chapt...

Page 3: ...eypad 3 4 3 4 Cash Dispenser Unit 3 5 3 5 Receipt Printer 3 6 3 6 Magnetic Card Reader 3 7 3 7 Main Control Board 3 8 3 8 Operating Environment 3 9 4 Operating Instructions 4 1 Opening and Closing the...

Page 4: ...110 5 10 Transaction Setup 5 140 6 Appendix A Bill Conditions 6 2 B Receipt Paper Specifications 6 7 C Magnetic Card Specifications 6 10 D Error Code Table 6 11 E Installation Guide 6 42 F Transaction...

Page 5: ...NH 1800CE 1 Introduction 1 1 Chapter 1 Introduction...

Page 6: ...s z 8 inch wide TFT LCD z 800 u 600 Resolution of back lit LCD z Support LAN TCP IP communication Dial up modem optional z 2 000 new bills capacity for one cassette Support up to 6 000 new bills for t...

Page 7: ...ual contains all information needed for normal operational use This manual contains Unit Specifications ATM Opening Closing Procedures Operator Functions Customer Transactions Error Recovery and etc S...

Page 8: ...NH 1800CE 2 Precautions for Safety 1 2 Chapter 2 Precautions for Safety...

Page 9: ...o operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide r...

Page 10: ...Make sure at least 2 people to lift or move the equipment Do not attempt to move the equipment alone You may be injured by dropping the heavy equipment Fire Hazard Place the equipment in an area away...

Page 11: ...USE ONLY No 26 AWG OR LARGER TELECOMMUNICATION LINE CORD 2 RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSED OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS 3 FOR PLUGGABLE EQUIPM...

Page 12: ...NH 1800CE 3 Hardware Specifications 3 1 Chapter 3 Hardware Specifications...

Page 13: ...NH 1800CE 3 Hardware Specifications 3 2 3 Hardware Specifications 3 1 Dimensions Fig 3 1 NH 1800CE Dimension Width x Length x Height 410 x 580 x 1304 mm...

Page 14: ...NH 1800CE 3 Hardware Specifications 3 3 3 2 Component Locations Fig 3 2 Component Location...

Page 15: ...CD Customer Keypad Fig 3 3 LCD Customer Keypad LCD z Screen Size 8 0 s z Wide TFT Color z Resolution 800 u 600 pixels Keypad z 10 Alphanumeric CANCEL CLEAR ENTER BLANK Keypads z 8 Function Keys z Each...

Page 16: ...nd Support 1 cassette up to 3 cassettes optional Capacity of 2 000 notes Based on new bills Capacity of 6 000 Based on new bills Reject bin with capacity of 200 notes Method of reject note by note rej...

Page 17: ...5 Receipt Printer Fig 3 6 Receipt Printer Receipt Printer z 3 Thermal line printer with cutter z 100mm sec Printing Speed z Semi Automatic roll paper setting z Support graphics Bar Code printing z See...

Page 18: ...Magnetic Card Reader Magnetic Card Reader z Dip type Card Reader ISO Track 1 2 Read z IC CARD Supporting EMV Ready z Readable ejection speed 6 inches 39 3 inches second z MTBF 1 million passes z See...

Page 19: ...8 3 7 Main Control Board Fig 3 8 Main Control Board z CPU X Scale PXA270 520MHz z Memory SDRAM 64MB Flash Memory 64 MB NV RAM 512 KB z Operating system Windows CE z Serial ports 7 Ports z Host Communi...

Page 20: ...a dedicated power circuit This circuit must consist of LINE NEUTRAL and GROUND leads connected directly to the power circuit breaker panel This circuit cannot be shared with any other equipment Tempe...

Page 21: ...NH 1800CE 4 Operating Instructions 4 1 Chapter 4 Operating Instructions...

Page 22: ...4 1 1 How to open the electronic lock 1 Insert the key into the lock and turn it clockwise to open the front bezel 2 The default combination for Electronic Lock is 1 2 3 4 5 6 Enter this sequence on t...

Page 23: ...g Instructions 4 3 4 1 2 Opening and Closing the Front Panel 1 Insert the Front Panel key and turn it clockwise 2 Please pull the Front Panel outward 3 Take the reverse order of above description to c...

Page 24: ...d Door 1 Turn the Security Cover key clockwise to open the Security Cover 2 To unlock the Combination Lock please refer to A 2 and A 3 3 Turn the Security Door Handle counterclockwise then pull the Se...

Page 25: ...he counterclockwise for more than four times and set to 50 2 Turn to the clockwise and stop at 25 at the third times 3 Turn to the counterclockwise and stop at 50 at the second times 4 Turn to the clo...

Page 26: ...erclockwise for more than four times and set to 50 at left scale indicator as shown in the Fig 4 1 4 Turn to the clockwise and stop at 25 at the third time as shown in the Fig 4 2 5 Turn to the counte...

Page 27: ...than four times and position at left scale indicator to 10 target number to change 8 Turn to the clockwise for three times and position the scale to 50 target number to change 9 Turn to the countercl...

Page 28: ...re than a couple of times while the door is open to see if the door is opened or not Make sure to run the open close test for at least two or three times 12 When all setting is completed inform the pa...

Page 29: ...ndle and the other hand supporting the cash cassette from bottom pull it up and out carefully 2 Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the casse...

Page 30: ...cash plate by pulling it again and move it smoothly Precaution Be careful not to hurt your hand when cash plate is released NOTE 1 Fan the notes so that the notes are not sticking together 2 Remove a...

Page 31: ...r clock wise until it is locked Remove the key when it is locked 7 With one hand holding the cassette handle and the other hand supporting the cassette from the bottom place the cassette carefully on...

Page 32: ...Emptying the Reject Bin Emptying Reject box in Cash Dispenser 1 Insert the reject box key turn it clockwise 2 Open the lid of reject box 3 Take bills in reject box and turn the key counter clockwise t...

Page 33: ...Clear Jam Cash Dispenser 1 Turn the screw which is located under CDU body to have the cash dispenser unit not to move clockwise as pictured left 2 Pull the rail of CDU outward while pressing the green...

Page 34: ...left upper in order to move jammed note into a well removed position 5 Take out the jammed note carefully 6 Remove the cash cassettes to check whether there is any jammed note inside of CDU body If s...

Page 35: ...l Please see the NOTE described below 3 Remove the green paper holder by carefully pulling it off and add the receipt paper into the spindle And then insert the green paper holder tightly again to fix...

Page 36: ...rt the leading edge of paper into the loading guide of the receipt printer slowly When the machine is initialized the paper is going to start feeding 6 If the paper does not feed at all during initial...

Page 37: ...NH 1800CE 4 Operating Instructions 4 17 NOTE THE BASIC MECHANISM OF RECEIPT PRINTER...

Page 38: ...n to release the lower roller assembly 2 To take out a jammed paper in front of transport path lift up the transparent window guide and remove the jamming receipt carefully 3 After finishing clearing...

Page 39: ...NH 1800CE 5 Operator Function 5 1 5 Operator Function...

Page 40: ...The default password is changeable in Supervisor mode After entering the correct password of 6 digits press Enter key in order to enter Supervisor main menu Pressing Clear key erases the entered numbe...

Page 41: ...d to different password for your security as soon as this machine is installed at field site Authorities for each Mode Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O 1...

Page 42: ...50 NEXT 50 MOVE START MOVE LAST PRINT THIS VIEW JOURNAL SEARCH JOURNAL PRINT JOURNAL LAST X PRINT PREV NEXT PREV 10 NEXT 10 MOVE FIRST MOVE LAST PRINT THIS ERROR CODE SEARCH ERROR CODE SW VERSION PRIN...

Page 43: ...SENSOR X ALL FLICKER X EPP FLICKER X CDU FLICKER X SPR FLICKER X AUXILIARY UNIT FLICKER MCU FLICKER X AGING X WELCOM MESSAGE RECEIPT HEADER RECEIPT TAIL CHANGE MESSAGE RECEIPT ADDRESS PHONE NUMBER PR...

Page 44: ...ALL BIN LIST X MOD 10 CHECK EN DISABLE X EN DISABLE X BALANCE AT START CONTINUE EN DISABLE X ACCOUNTS CREDIT CARD EN DISABLE X SELECT RECEIPT EN DIABLE X EN DISABLE X AFTER CARD X AFTER PIN X PRE DIA...

Page 45: ...MER X SCREEN1 EN DIABLE X COUPON1 EN DISABLE X PREVIEW X COUPON1 TEXT X SCREEN 1 AWARD COUPON ON BIN EN DISABLE X SCREEN2 EN DIABLE X COUPON2 EN DISABLE X PREVIEW X COUPON2 TEXT X SCREEN 2 AWARD COUPO...

Page 46: ...DISABLE X PREVIEW X COUPON4 TEXT X SCREEN 4 AWARD COUPON ON BIN EN DISABLE X SCREEN5 EN DIABLE X COUPON5 EN DISABLE X PREVIEW X COUPON5 TEXT X SCREEN 5 AWARD COUPON ON BIN EN DISABLE X SCREEN6 EN DIA...

Page 47: ...L STATUS EN DISABLE X X STANDARD1 OPTION REVERSAL AT HOST ERROR EN DISABLE X X DIALUP X X COMMUNICATION TCP IP X X GENERAL X X EOT OPTIONAL X X NO EOT REQUIRED X X NO ENQ REQUIRED X X ENQ EOT OPTION N...

Page 48: ...NT X X YEAR MONTH DAY HOUR MINUTE DATE TIME APPLY UP SPEAKER VOLUME DOWN IP ADDRESS X SUBNET MASK X GATEWAY X DNS X TERMINAL IP TCP IP DHCP EN DISABLE X DEFAULT LANGUAGE ENGLISH EN DISABLE SPANISH EN...

Page 49: ...METERS DIAL UP MODEM TEST X COUNTRY X CDU TYPE X CASSETTE VOLUME X DEVICE SETUP CDU SETUP EXECUTE X SOFTWARE UPDATE REBOOT BACKUP ALL JOURNAL TO USB FROM TO BACKUP JOURNAL BY DATE TO USB SEARCH BACKUP...

Page 50: ...Y PART B X X UNIQUE KEY PART A X X UNIQUE KEY PART B X X MAC KEY PART A X X EDIT KEY MAC KEY PART A X X KEY MANAGEMENT SERIAL NUMBER X X HOST PHONE 1 X X TELEPHONE NUMBER HOST PHONE 2 X X URL EN DISAB...

Page 51: ...ER1 X PHONE NUMBER2 X INTERVAL X RMS ADDRESS X RMS Status Send En Disable RMS LISTENING PORT X RMS PASSWORD X ROUTING ID X X EN DISABLE TOTAL TYPE HOUR AUTO DAY TOTAL MINUTE DISPENSE LIMIT X LB 0 X LB...

Page 52: ...ALIZE button if the error is caused by a device so it can be cleared by initializing Press OPERATOR FUNCTION button if you have to set up any information to clear the error And set up the information...

Page 53: ...fault KeyPad Character Table Screen Shift Status 0 1 2 3 4 5 6 7 8 9 NUMBER 0 1 2 3 4 5 6 7 8 9 UPPER Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y ALPHA LOWER Space q z a b c d e f g h i...

Page 54: ...ey 1 is pressed once it is SPACE pressed twice it is Q pressed third time it is Z in case of the Alpha mode When the desired character is selected press ENTER F keys move the cursor position in the AL...

Page 55: ...IP 6 Message Format 7 Terminal ID 8 The Media Status of 1st Cassette 9 The Media Status of 2nd Cassette 10 The Media Status of 3rd Cassette 11 The Media Status of 4th Cassette 12 1st Cassette Remainin...

Page 56: ...SETTLEMENT F2 CUSTOMER SETUP F3 JOURNAL F4 SYSTEM SETUP F5 REPORT F6 HOST SETUP F7 DIAGNOSTICS F8 TRANSACTION SETUP In order to move to the in service mode press the CANCEL key in pinpad In order to r...

Page 57: ...E TCP IP DIAL UP MESSAGE FORMAT STANDARD1 STANDARD2 STANDARD3 EPS TERMINAL ID AAPAU001 ERROR CODE 00000 00 STATUS CST1 Remaining Notes BILLS COUNT 1047 10 N A CST2 Remaining Notes BILLS COUNT 18 20 N...

Page 58: ...NH 1800CE 5 Operator Function 5 20 CST3 Media Status MISSING NORMAL LOW EMPTY FULL CST4 Media Status N A Not Available REJECT REJECT COUNT CDU 0 SPR OK NG...

Page 59: ...operate the related function To go back to the previous screen press the CANCEL key in pinpad 1 ADD CASH Go to the next screen 2 DAY TOTAL Do settlement with host After settlement clear transaction i...

Page 60: ...ount Cassette numbers are designated from top to bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to...

Page 61: ...SEQUENCE NO This function will reset the journal sequence number to 0000 This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records 3 PRINT JOURNAL The PRIN...

Page 62: ...ournal record will be displayed on the screen Use PREV or NEXT button to show just one data before or after and PREV 50 or NEXT 50 button are for data before 50 or after 50 EA If you use MOVE FIRST or...

Page 63: ...he index is valid 5 4 2 PRINT LAST X The PRINT LAST X function is used to print out recent journal data If you want to print recent journal data enter the count of data you want on JOURNAL main screen...

Page 64: ...rt menu consists of 5 sub menus ERROR CODE ERROR SUMMARY SW VERSION PRINT ALL SETUP and REJECT ANALYSIS You can print out all information regarding each device as well as system value set up If you wa...

Page 65: ...PREV NEXT buttons are to navigate previous and next error codes one by one and PREV 10 NEXT 10 are to do by 10 EA MOVE FIRST MOVE LAST buttons are to go to the first error code and the last one PRINT...

Page 66: ...5 1 1 SEARCH ERROR CODE You can search a specific error code if that exists In order to use the function please input the specific error code in the field and select OK button If there is no result in...

Page 67: ...NH 1800CE 5 Operator Function 5 29 5 5 2 SW VERSION This menu shows each software version Each versions will be displayed APPLICATION CDU EP CDU SP SPR EP SPR SP MCU EP MCU SP and etc...

Page 68: ...ION ROUTING ID HOST PHONE NUMBER HEALTH CHECK OPTION AUTO DAY TOTAL OPTION 6 HOST SETUP RMS OPTION DISPENSE LIMIT CURRENCY ID EXCHANGE RATE MEXICO DENOMINATION FAST CASH 7 TRANSACTION SETUP LOW CURREN...

Page 69: ...1800CE 5 Operator Function 5 31 CURRENT CASSETTE REJECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME MODEM INITIAL STRING 9 SYSTEM SETUP LANGUAGE MODE KEY MODE MASTER KEY INDEX 10 OTHERS MASTER KEY LIS...

Page 70: ...UTING ID HOST ADDRESS INFO HEALTH CHECK OPTION AUTO DAY TOTAL OPTION 7 HOST SETUP RMS OPTION DISPENSE LIMIT CURRENCY ID EXCHANGE RATE MEXICO DENOMINATION FAST CASH 8 TRANSACTION SETUP LOW CURRENCY CHE...

Page 71: ...NH 1800CE 5 Operator Function 5 33 CURRENT CASSETTE REJECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME ATM IP OPTION 10 SYSTEM SETUP LANGUAGE MODE KEY MODE MASTER KEY INDEX 11 OTHER MASTER KEY LIST...

Page 72: ...of times they occurred You can print these errors PREV NEXT buttons are to navigate previous and next pages and PRINT button prints all of error code history CLEAR button erases the history stacked i...

Page 73: ...the rejects by the number of times or note counts they occurred You can print these rejects PRINT button prints the reject analysis information CLEAR button erases the reject analysis information and...

Page 74: ...sts of 8 sub menus INITIALIZE RECEIPT PRINTER CASH DISPENSER MODEM CARD SCAN or MCU TEST AUXILIARY UNIT and AGING Please press each button on this menu to go to next screen or to operate the related f...

Page 75: ...SH DISPENSER and MODEM Case 1 If you input test count 0 the test count will be UNLIMIT Case 2 If you input test count 10 the test will perform 10 times Case 3 If you cancel a test and then perform sam...

Page 76: ...ror code Confirm the detailed error description in the ERROR CODE of REPORT MENU Accessing the RECEIPT PRINTER 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select the RECEIPT PRINTER in the DIAGNOS...

Page 77: ...dem for any errors Input the desired PHONE NUMBER then press ENTER Key for TEST DIAL This function is used to check the function of the modem dial Accessing the MODEM 1 Select DIAGNOSTICS in the OPERA...

Page 78: ...N 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select CARD SCAN in the DIAGNOSTICS menu And if the display is ready please insert and remove the card quickly 3 The card data will be displayed The M...

Page 79: ...ator Function 5 41 5 6 6 AUXILIARY UNIT This AUXILIARY UNIT contains SENSOR and FLICKER Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCE...

Page 80: ...as the function of testing if all the sensors are in proper working condition The sensors are tested by turning the sensors on and off Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTIO...

Page 81: ...or is normal the sensor will be displayed as GREEN COLOR And if any sensor detects an object or is abnormal the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exist the sensor wi...

Page 82: ...or is normal the sensor will be displayed as GREEN COLOR And if any sensor detects an object or is abnormal the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exist the sensor wi...

Page 83: ...Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select FLICKER in the AUXILIARY menu 3 Select any button to test EPP CDU SP...

Page 84: ...nu contains CHANGE MESSAGE BIN LIST OPTIONAL FUNCTION SURCHARGE MODE ADVERTISEMENT STANDARD3 OPTION and SELECT PROCESSOR Please press each button on this menu to go to the next screen To go back to th...

Page 85: ...play will be changed into the RECEIPT HEADER And you can set the receipt header message in the RECEIPT If you press the RECEIPT TAIL button the current display will be changed into the RECEIPT TAIL An...

Page 86: ...ction 5 48 Refer to figure of the Sample Receipt below for the location of the messages The default receipt format will not include any messages Spanish transactions will be printed in English Locatio...

Page 87: ...tor Function 5 49 5 7 1 1 WELCOME MESSAGE The WELCOME MESSAGE function is used to edit the welcome text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUC...

Page 88: ...tion 5 50 5 7 1 2 RECEIPT HEADER The RECEIPT HEADER function is used to edit the message at the header of receipt Please input the receipt header in the field and select OK button If it succeeded OPER...

Page 89: ...Function 5 51 5 7 1 3 RECEIPT TAIL The RECEIPT TAIL function is used to edit the message at the tail of receipt Please input the receipt tail in the field and select OK button If it succeeded OPERATIO...

Page 90: ...DRESS PHONE NUMBER The RECEIPT ADDRESS PHONE NUMBER function is used to edit the message at the address phone number of receipt Please input the receipt address phone number in the field and select OK...

Page 91: ...EXIT MESSAGE The EXIT MESSAGE function is used to edit the exit text The message will be displayed at the end of transaction screen Please input the exit message in the field and select OK button If...

Page 92: ...5 54 5 7 1 6 MARKETING MESSAGE The MARKETING MESSAGE function is used to edit the marketing message text on receipt Please input the marketing message in the field and select OK button If it succeeded...

Page 93: ...unction 5 55 5 7 1 7 STORE MESSAGE The STORE MESSAGE function is used to edit the store message text on receipt Please input the store message in the field and select OK button If it succeeded OPERATI...

Page 94: ...1 8 PROCESSOR MESSAGE The PROCESSOR MESSAGE function is used to edit the processor message text on receipt Please input the processor store marketing message in the field and select OK button If it s...

Page 95: ...the given BIN code ATM doesn t request any additional fee However it is necessary to confirm the connected host because host will decide whether it uses or not You can input and edit it by using such...

Page 96: ...ow the BIN LIST This function support additional 3 000 BIN LIST exclusive of the basic 20 BIN LIST Use PREV or NEXT button to show BIN LIST before or after You can change EXTENDED BIN LIST via FILE UP...

Page 97: ...Block Surcharge Withdrawal Surcharge Balance Surcharge Accept Card Decline Card and Award Coupon ALLOW ONLY LISTED BIN EN DISALBE option is enabled it ensures that only cards with BIN Numbers in BIN...

Page 98: ...page Use PREV PAGE or NEXT PAGE button to show just one page before or after and PREV 50 or NEXT 50 buttons are for 50 or after 50 BIN To Add a BIN Property use ADD NEW button To edit or delete use ED...

Page 99: ...ntering BIN if press enter key on pinpad if there are other actions for same BIN the actions are displayed at below Press ACTION button to change bin action it will be toggled block surcharge withdraw...

Page 100: ...s what you would like to input are entered press APPLY button to finish the adding editing job If adding bin action is not valid as compared with added bin action like block surcharge and withdrawal s...

Page 101: ...NH 1800CE 5 Operator Function 5 63 5 7 2 5 SEARCH BIN The SEARCH BIN screen allows finding the registered BIN Enter BIN and press enter key on pinpad the screen will move the page located in BIN...

Page 102: ...u contains MOD 10 CHECK BALANCE AT START CHECK CASHING ACCOUNTS SELECT RECEIPT PRE DIALING NEED MORE TIME and EMV Please press each button on this menu to go to next screen To go back to the previous...

Page 103: ...NH 1800CE 5 Operator Function 5 65 TCP IP STANDARD 1 TCP IP STANDARD 2 3 EPS...

Page 104: ...NH 1800CE 5 Operator Function 5 66 5 7 3 1 MOD 10 CHECK MOD 10 CHECK is to check the card data s validation Please press EN DISABLE button to set up MOD 10 CHECK...

Page 105: ...is enabled the screen with which a customer can check his her balance will be inserted into the normal transaction flow Please press EN DISABLE button to set up BALANCE AT START and CONTINUE EN DISABL...

Page 106: ...ASHING This function is one of the options of the Value Added Service which exchanges checks for cash To use the function you should call technical support The certification screen will appear if you...

Page 107: ...ACCOUNTS is to set up the accounts which is used on transaction You can see CHECKING ACCOUNT SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however only CREDIT CARD ACCOUNT can be set up Please press CREDIT...

Page 108: ...is ENABLED the ATM MACHINE will show the screen which a customer can select whether printing the receipt after a transaction or not Please press EN DISABLE button to set up SELECT RECEIPT If SELECT RE...

Page 109: ...improve the performance speed of transaction by making a connection to the host server earlier than normal Please press EN DISABLE button to set up PRE DIALING and one of three buttons AFTER CARD ATER...

Page 110: ...need more time at transaction procedure for customers when user selection timeout occurs Press EN DISABLE button to set up If enabled and timeout occurs the screen message Do you need more time will...

Page 111: ...ith IC card and to check the supported AID LIST in terminal Press EN DISABLE button to set up when enabled the EMV card reader activated Press AID LIST button to check the AID LIST available Applicati...

Page 112: ...CE 5 Operator Function 5 74 5 7 3 9 AID LIST This screen lists all of the EMV AIDs that loaded on terminal The available AID count is 60 If press PREV or NEXT button you can see the next or previous 2...

Page 113: ...if the swiped card data contains BIN number that was entered during installation the surcharge warning message will not be displayed When the SURCHARGE MODE is enabled the SURCHARGE OWNER AMOUNT and...

Page 114: ...NH 1800CE 5 Operator Function 5 76 AUSTRALIA In case Australia you can set the BALANCE AMOUNT and CONTACT INFO...

Page 115: ...or Function 5 77 5 7 4 1 SURCHARGE OWNER The SURCHARGE OWNER function is used to edit the surcharge owner Please input the surcharge owner in the field and select OK button If it succeeded OPERATION S...

Page 116: ...E MODE 2 PERCENTAGE Set PERCENTAGE 3 WARNING MANNER Set whether to use maximum value or minimum value between PERCENTAGE and SURCHARGE AMOUNT GREATER Maximum value LESSER Minimum value 4 LOCATION Set...

Page 117: ...INFO The CONTACT INFO function is used to edit the surcharge contact Information at surcharge warning screen and on receipt Please input the surcharge contact Information in the field and select OK bu...

Page 118: ...ns If you press the TIMER button you can change the advertisement display timer and the range is between 5 and 30 Please press each button on this menu to go to next screen The advertisement image can...

Page 119: ...review SCREEN n and COUPON n TEXT to change coupon n text AWARD COUPON ON BIN PROPERITES is enabled the selected coupon are issued base on AWARD COUPON BIN properties in BIN LIST 5 7 5 1 1 COUPON n TE...

Page 120: ...HOST ERROR EN DISABLE STANDARD 1 OPTION function is used to get the additional information when Nautilus Hyosung message is selected 1 TERMINAL STATUS function is to decide whether terminal status fie...

Page 121: ...formation when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether commu...

Page 122: ...Function 5 84 5 7 6 1 COMMUNICATION ID The COMMUNICATION ID function is used to edit the communication id Please input the communication id in the field and select OK button If it succeeded OPERATION...

Page 123: ...NH 1800CE 5 Operator Function 5 85 5 7 7 SELECT PROCESSOR DIALUP SELECTHOST menu contains COMMUNICATION MESSAGE FORMAT EOT ENQ OPTION REVERSAL RETRY COUNT and STANDARD3 OPTION STANDARD 3 DIALUP...

Page 124: ...ESSOR menu contains COMMUNICATION MESSAGE FORMAT EOT ENQ OPTION TCPIP TYPE REVERSAL RETRY COUNT and STANDARD3 OPTION STANDARD3 TCP IP In case of selecting VISA FRAMED for TCP IP TYPE TCP IP In case of...

Page 125: ...h Host Select DIALUP or TCP IP In case of setting up DIALUP communicate with host using modem And in case of setting up TCP IP communicate with host using LAN 5 7 7 2 ENQ EOT OPTION ENQ EOT OPTION con...

Page 126: ...type to communicate with a data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS If STANDARD3 is selected STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen...

Page 127: ...function setting up communication flow to use when communicating with host In this menu you can change TCP IP TYPE and can decide whether ENABLE or DISABLE about SSL OPTION There are three kind of TCP...

Page 128: ...set the try count of reversal transaction CURRENT REVERSAL RETRY COUNT displays count of current setting value You can enter the count and then press ENTER or CONFIRM if you want to change try count o...

Page 129: ...PARAMETERS DEVICE SETUP LANGUAGE EN DISABLE and SYSTEM CONTROL TCP IP This system setup menu contains DATE TIME CHANGE PASSWORD SPEAKER VOLUME TERMINAL IP DEVICE SETUP LANGUAGE EN DISABLE and SYSTEM C...

Page 130: ...em date and time by pressing YEAR HOUR MONTH MINUTE and DAY button If you press each menu the cursor will be positioned and you can change the value This value is saved by pressing APPLY key on the ot...

Page 131: ...ons Once the button is pressed ATM beeps 5 8 3 TERMINAL IP TERMINAL IP menu contains DHCP EN DISABLE IP ADDRESS SUBNET MASK GATEWAY and DNS buttons If you press DHCP EN DISABLE button will change DHCP...

Page 132: ...e In case of selecting IN SERVICE on OP MAIN if the value of DHCP or IP SUBNET MASK GATEWAY DNS is different from the original value of DHCP or IP SUBNET MASK GATEWAY DNS when entering in OP mode exit...

Page 133: ...2 SUBNET MASK The SUBNET MASK function is used to edit the subnet mask Please input the subnet mask in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays It is able to input...

Page 134: ...96 5 8 3 3 GATEWAY The GATEWAY function is used to edit the gateway Please input the gateway in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays It is able to input up to 1...

Page 135: ...ction 5 97 5 8 3 4 DNS The DNS function is used to edit the dns Please input the dns in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays It is able to input up to 15 units...

Page 136: ...displayed in screen There are three types of language ENGLISH SPANISH FRENCH You can change default language pressing DEFAULT LANGUAGE SELECT button If you press each EN DISABLE button one of ENABLE D...

Page 137: ...three passwords OPERATOR PASSWORD SERVICE PASSWORD and MASTER PASSWORD 5 8 5 1 OPERATOR PASSWORD This menu enables you to change current operator password as new one To change the current password yo...

Page 138: ...sword you should input the proper one in current password field The factory default value of service password is 222222 5 8 5 3 MASTER PASSWORD This menu enables you to change current master password...

Page 139: ...OST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string Before editing the initial...

Page 140: ...ng Please input the host initial string in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays 5 8 6 2 RMS INITIAL STRING The RMS INITIAL STRING function is used to edit the r...

Page 141: ...Function 5 103 5 8 7 DEVICE SETUP This DEVICE SETUP menu contains CDU SETUP Please press the CDU SETUP button on this menu to go to next screen Note When you change Device Setup Information contact t...

Page 142: ...UNTRY CDU TYPE and CASSETTE VOLUME Then the CDU SETUP INFORMATION will be changed If you changed the information correctly press the EXECUTE button to APPLY 1 COUNTRY USA CANADA KOREA CHINA JAPAN MEXI...

Page 143: ...data you want in this menu Please make sure that USB drive is connected into USB slot before pressing the button When BACKUP ALL JOURNALS TO USB BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB butt...

Page 144: ...ure that new software is included in USB driver and is connected into USB slot before implementing it When SW UPDATE button is selected new software in USB driver is transferred to a directory of ATM...

Page 145: ...you press the YES button the ATM will restart 5 8 8 3 BACKUP JOURNAL BY DATE TO USB Input the START DATE and END DATE using FROM and TO buttons And press the SEARCH button Then the journal date betwe...

Page 146: ...M on the MX5000CE MX5300CE NH1800CE begin by entering the Operator Function Menu using the Master Password Then enter SYSTEM SETUP SYSTEM CONTROL and CLEAR NVRAM in sequence 5 8 8 4 1 SET THE MACHINE...

Page 147: ...on including passwords to the default settings This does NOT include the master keys which are stored in EPP denomination journal data 3 CLEAR JOURNAL This will delete all journal data permanently 4 C...

Page 148: ...MESSAGE REMOTE MONITOR ROUTING ID and AUTO DAY TOTAL TCP IP This host setup menu contains KEY MANAGEMENT HOST ADDRESS TERMINAL ID HEALTH CHECK MESSAGE REMOTE MONITOR ROUTING ID and AUTO DAY TOTAL Pres...

Page 149: ...NH 1800CE 5 Operator Function 5 111 DIALUP STANDARD 3 TCP IP STANDARD 1 2 EPS...

Page 150: ...NH 1800CE 5 Operator Function 5 112 TCP IP STANDARD 3...

Page 151: ...N Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT Default PASSWORD 1 is 000000 And default PASSWPRD 2 is 000000 as well If you enter PASSWORD 1 and PASSWORD 2 correctly the main screen o...

Page 152: ...NH 1800CE 5 Operator Function 5 114 In Case RKT NOT Capable EPP...

Page 153: ...g REMOTE KEY INFO button Write down the description here RKT Keys are keys and signature when REMOTE KEY TRANSFER function is executed Accessing the KEY INDEX 1 Select the HOST SETUP in the OPERATOR F...

Page 154: ...____ means it is in empty state The authorized people can verify the injected key s with this menu after key injection Accessing the CHECK MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION m...

Page 155: ...select key which will be entered Master Key or Mac Master Key Only MASTER KEY MASTER KEY and MAC MASTER KEY Accessing the EDIT KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the K...

Page 156: ...elect Master Key or Mac Master Key which is to be entered Accessing the SELECT MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Sel...

Page 157: ...in the EDIT KEY menu A HOW TO EDIT MASTER KEY or MAC MASTER KEY 1 Press ENTRY button 2 Enter the MASTER KEY PART A 3 Check the key check value of MASTER KEY PART A If key check value is correct press...

Page 158: ...CTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select the KEY MODE in the KEY MANAGEMENT menu Change the KEY MODE 5 9 1 2 KEY INDEX The KEY INDEX function is used to set the KEY INDEX...

Page 159: ...____ means it is in empty state The authorized people can verify the injected key s with this menu after key injection Accessing the CHECK MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION m...

Page 160: ...2 5 9 1 4 EDIT KEY The EDIT KEY function is used to enter the Master Key Unique Key and Mac Key The authorized people by bank or DP will enter the Key s with this menu KEY MODE DES TDES DUAL MASTER KE...

Page 161: ...Y MODE UNIQUE KEY DES UNIQUE KEY TDES KEY MODE UNIQUE KEY MAC Accessing the EDIT KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select t...

Page 162: ...after confirming the check sum NOTE You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY PART B B HOW TO EDIT UNIQUE KEY 1 Press UNIQUE KEY PART A button 2 Enter the UNIQUE KEY I...

Page 163: ...AC KEY PART A the CHECK SUM will be displayed Press ENTER after confirming the check sum 6 Press MAC KEY PART B button 6 Enter the MAC KEY INDEX 7 Enter the MAC KEY PART B 8 Verify the MAC KEY PART B...

Page 164: ...tion is used to insert the ATM machine number for RMS Accessing the SET MASTER KEY SERIAL NUMBER 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP men...

Page 165: ...one number of host can be input You can input character number and special symbol up to 1 20 digits by using or This function is used to enter the primary phone number and the back up phone number of...

Page 166: ...ORT NUMBER 1 HOST ADDRESS 2 and PORT NUMBER 2 Press PORT NUMBER 1 and PORT NUMBER 2 buttons and then the values can be input on this screen These values can be saved by pressing ENTER key HOST ADDRESS...

Page 167: ...tor Function 5 129 5 9 3 1 HOST ADDRESS 1 The HOST ADDRESS 1 function is used to edit the host address 1 Please input the host address 1 in the field and select OK button If it succeeded OPERATION SUC...

Page 168: ...tor Function 5 130 5 9 3 2 HOST ADDRESS 2 The HOST ADDRESS 2 function is used to edit the host address 2 Please input the host address 2 in the field and select OK button If it succeeded OPERATION SUC...

Page 169: ...used to edit the terminal id number of ATM Please input the terminal id in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Host will identify ATM by looking at terminal I...

Page 170: ...either ENABLE or DISABLE can be selected ATM sends its status periodically to the host when HOST SEND is set up to Enable The interval is dependent on SEND INTERVAL If you press SEND INTERVAL button...

Page 171: ...ment System RMS 1 RMS EN DISABLE function is used to connect to the RMS mode to enable or to disable The default option is ENABLE 2 RMS STATUS SEND EN DISABLE function is used to send the status messa...

Page 172: ...6 1 RMS EN DISABLE Dialup Display which is to set the RMS RING COUNT for the reception on standby of the ATM TCP IP Display which is to set the RMS LISTENING PORT for the reception on standby of the...

Page 173: ...ND Display whether RMS STATUS SEND function is ENABLE or DISABLE Set the value using EN DISABLE button 2 INTERVAL Display RMS STATUS SEND cycle unit hours Set the value using INTERVAL button Input the...

Page 174: ...t the number from 1 to 24 3 URL EN DISABLE Display whether to use URL or IP ADDRESS If the value is ENABLE that means the ATM uses URL ADDRESS Set the value using URL EN DISABLE button 4 RMS ADDRESS D...

Page 175: ...Operator Function 5 137 5 9 6 2 1 RMS ADDRESS The RMS ADDRESS function is used to edit the rms address Please input the rms address in the field and select OK button If it succeeded OPERATION SUCCESSF...

Page 176: ...Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format Please input the routing id in the field and select OK button If it succeeded...

Page 177: ...e same time your day s balance should match the host This information will appear as a journal record so you will need to access your journal to print or view the totals 1 EN DISABLE Display whether A...

Page 178: ...s used to set the maximum amount of notes that can be dispensed per transaction The amount must be a multiple of denomination And the maximum dispensed count a transaction must not be over a total of...

Page 179: ...set the cash amount which is to be displayed on the FAST CASH screen The maximum amount must be less than the DISPENSE LIMIT You can set 6 kinds of values which are frequently requested by customer u...

Page 180: ...on of note to be set in the cassette Pressing function key beside menu button selects the cassette to set the denomination of note Input the note value you want and press the ENTER key in the pinpad I...

Page 181: ...NH 1800CE 6 Appendix 6 1 Chapter 6 Appendix...

Page 182: ...le condition z Bill which is very clean and can readily be recognized as a true bill z Bill that has sufficient life or sizing to be handled easily z Bill which can be manually held straightly when on...

Page 183: ...6 Appendix 6 3 A 2 Unacceptable condition z Bill having serious wrinkles torn or broken section wherein paper fiber is broken and separation begins 9 Wrinkle 9 Torn 9 Broken section Broken Section Tor...

Page 184: ...ng but stained seriously z Bill with holes Perforated bill z Bill ragged and cannot be held straightly when one end is supported by a hand 20mm 35mm When the bill is held by 20mm and the straightness...

Page 185: ...NH 1800CE 6 Appendix 6 5 z Bill with cellophane tape scotch tape etc z Bill with folds z Gradually curved bill bills tied by hand seal etc Band seal Fold Tape...

Page 186: ...NH 1800CE 6 Appendix 6 6 z Bill with folded lines 9 Case 1 9 Case 2 9 Case 3 Bill distortion should not exceed 10 mm...

Page 187: ...int color Black 3 Specification Paper detects heat 4 Use anything among three below as you can get easily in your field Paper basis weight 55 3 g Paper thickness 58 4 Paper basis weight 65 3 g Paper t...

Page 188: ...dimension Note 1 Store the paper roll separately to prevent damage to the paper Note 2 Do not connect the papers with tape Note 3 Make sure the paper end is not attached to the paper pipe Note 4 Make...

Page 189: ...direct sunlight or leave it under the fluorescent lamp for a long time 3 Keep it away form the organic solvents Paper color may change if the paper comes in contact with organic solvents or glues con...

Page 190: ...NH 1800CE 6 Appendix 6 10 C MAGNETIC CARD SPECIFICATIONS Item ISO Card Unit Inch Length Card Bending Magnetic Stripe Position Fig 6 3 Magnetic Card Specifications...

Page 191: ...lers 2010400 Receipt paper empty 1 Replenish receipt paper 2 Check the status of sensor and its connector 2010500 Receipt paper setting error 1 Check the status of setting paper 2 Check the status of...

Page 192: ...orrectly set Dip switch 6 is set by On in case of not using Black mark 2080A00 The size of image print data is abnormal Check the AP version and initialize 9720000 Receipt printer communication error...

Page 193: ...check error in doing command Remove any jammed paper A080800 Paper cutter software check error detected while executing command Check for and remove any jammed paper ADN0100 No response detected for 3...

Page 194: ...ARNING 1 Reboot ATM 2 Call your attendant 9799301 MCU RETRACT OVER Clear the count of retracted card at OP mode 90001 Card Read Error 1 Check Magnetic Card 2 Check Card Read module and cable connectio...

Page 195: ...le shooting 9721111 Off line status 1 Check communication cable connected properly 2 Check power cable connected properly 9721112 On busy 1 Check printer s working status 9721121 Mechanics Error 1 Rec...

Page 196: ...the CDU delivery path 21A1500 CS1A sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right after where the note exits the 1st cassette Remove note fr...

Page 197: ...elivery path 2 Clean CS1A 4002200 CS1B sensor detects note in delivery path before after CDU dispenses 1 Remove note from the CDU delivery path 2 Clean CS1B 4002300 CS1A or CS1B sensor detects note in...

Page 198: ...ge Sensor after abnormal operating CS3 Gate detecting Sensor 5 Replace Reject Solenoid 1 4003A00 When more than 5 sheets of cash dispensing is required during a test 1 Check command that Cash Dispense...

Page 199: ...B Sensor 5 Exchange 1 cassette box when there are many error 4004800 Error if the number of dispensed notes is not matched to the requested 1 Check CS13 sensor note jam and dust 2 Replace CS13 sensor...

Page 200: ...of the CS13 sensor 3 Remove a dust on the CS13 sensor 4005600 Abnormal operation of the gate solenoid during dispense operation 1 Remove a jammed note on the gate 2 Remove notes in the reject box and...

Page 201: ...Something is detected on CS41AB sensor before dispensing bills from fourth cassette 4007200 Something is detected on CS41AB sensor during dispensing bills 4007300 Bills is remained in CS41AB sensor a...

Page 202: ...he gap too close 400C100 Cassette Jam during dispense operation 1 CST Encoder Error 1 Remove a jammed note in 1 Cassette 2 Replace 1 cassette box when multiple errors occur 400C200 Cassette Jam during...

Page 203: ...perator Function 2 Reboot ATM 4DN0100 Cash Dispenser communication failure during receiving command to cash dispenser 1 Do RESET at Operator Function 2 Reboot ATM 4DN8100 Communication error of Shutte...

Page 204: ...unts is not matched to it cash dispenser responded 1 Initialize after resetting the power 2 Upgrade the Cash Dispenser firmware or download software again 3 Replace the Cash Dispenser B D 971A000 Inva...

Page 205: ...nonexistent Note Index is set 9741100 When sensing CS2 Dark Error code 400FF00 is subdivided by location of sensor 9741400 When sensing CS4A Dark Error code 400FF00 is subdivided by location of sensor...

Page 206: ...400FF00 is subdivided by location of sensor 9749F00 Cash picking up fail while cash in cassette 3 is enough 1 Check bill jam or no note in cassette 2 2 Check cash dispenser 97914XX DEV_Cash Dispenser...

Page 207: ...es on the specified address are currently in use 1 Check modem cable 2 Contact to technician support team D030400 The disable address parameter contains dialing control characters that are not process...

Page 208: ...9701031 Failed to read Register of EPP Reboot ATM 9701040 Failed to produce Thread of EPP Reboot ATM 9701060 Failed to create buffer Reboot ATM 9701111 BCC error of EPP Check BCC logic of EPP 9701151...

Page 209: ...1D6 Invalid Media Area size is larger than media size 1 Reboot ATM 2 Call your attendant 97221D7 Invalid Media Size of Media Name is exceeded to 2048 bytes totally 1 Reboot ATM 2 Call your attendant 9...

Page 210: ...OR WARNING 1 Reboot ATM 2 Call your attendant 97926XX DEV_PBM FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 97928XX DEV_PIN FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 9792AXX DEV_FN...

Page 211: ...enied by host D000700 INSUFFICIENT FUNDS Transaction was denied by host D000800 INELIGIBLE TRANSACTION Transaction was denied by host D000900 INELIGIBLE ACCOUNT Transaction was denied by host D001000...

Page 212: ...ion from the host and try again Try Balance Inquiry D005200 No Checking Account Check the transaction from the host and try again D005300 No Savings Account Check the transaction from the host and try...

Page 213: ...inal ID mismatch Check the terminal setting from the host D009700 Response Type mismatch Reversal Check the terminal setting from the host D009800 Response Type mismatch Day Close Check the terminal s...

Page 214: ...nal setting from the host D00A700 FS out after total surcharge amount Check the terminal setting from the host D00A800 FS out after config surcharge amount Check the terminal setting from the host D00...

Page 215: ...phone company D120000 Transmission error Failed to receive the whole data within 5 seconds after requesting the modem to send the data 1 Check modem and modem cable connection 2 Contact telephone comp...

Page 216: ...onse from host for 60 seconds 1 Check modem and modem cable connection 2 Contact telephone company D160100 Disconnected by Bad Address 1 Check modem and modem cable connection 2 Contact telephone comp...

Page 217: ...EOT from HOST Check telephone line connection Test Modem Check host D230000 No response from Host Dialing time out to Host Check telephone line connection Test Modem Check phone number D250000 Cannot...

Page 218: ...properly set Surcharge Amount Enter surcharge amount required F000400 Parameter is not properly set Adver Text refreshing timer Enter Ad text refresh timer F000500 Parameter is not properly set Advert...

Page 219: ...umber required F001600 Default master password was not changed F001F00 Machine serial number is not set Check serial number 2 Set serial number F002F00 Host type is not set Check host type 2 Set host...

Page 220: ...shooting POWERAB UPS ABNORMAL Check UPS POWERAC POWER OUT OR AC OFF Check AC power status and environment POWERBA BATTERY LOW 1 Check AC power status and environment 2 Check UPS SDN0100 Service Panel...

Page 221: ...en sending message from ATM to Host procedure number is 3 4 5 When receiving transaction success message from Host procedure number is 5 5 6 After confirming notes during withdrawal procedure number i...

Page 222: ...y while operating should be between 25 RH 85 Non Condensed 3 Avoid locations where intense direct light is reflected off the LCD screen 4 Avoid locations where strong static electricity can occur 5 Av...

Page 223: ...NH 1800CE 6 Appendix 6 43 Fig 6 4 Installation space 1 Plane view...

Page 224: ...machine and place it in a proper location you should seek the help of professionals trained in moving heavy equipment Following tools are needed to install the machine Wire cutter Lifter Screw driver...

Page 225: ...6 7 4 Remove the lid then box from the top Do not discard the packaging materials until you have verified any shipping damage claim Contact your distributor immediately if you see any shipping damage...

Page 226: ...ace the Anchor nuts into the ground according to the anchor bolts locate sheet 4 places 3 Place NH 1800CE ATM on top of the sheet 4 Open the Security cover with the key provided 5 Using the supplied c...

Page 227: ...NH 1800CE 6 Appendix 6 47 Fig 6 8 Anchor diagram of NH 1800CE ATM...

Page 228: ...the cassette 6 Before closing the vault thoroughly test the combination lock by locking and unlocking the lock several times It is much easier to diagnose potential lock problems before shutting the...

Page 229: ...in the NVRAM such as journal and configuration data To clear all of configuration and journal data to the initial status clear NVRAM after S W installation If you upgrade ATM machine operating in the...

Page 230: ...800CE 6 Appendix 6 50 2 Select SYSTEM SETUP menu 3 Select SYSTEM CONTROL menu 4 Select CLEAR ALL menu 5 Confirm and select Yes menu 6 All NVRAM data will be cleared and ATM will be automatically reboo...

Page 231: ...NH 1800CE 6 Appendix 6 51 E 4 Installation Guide for NH 1800CE z DIAL UP INITIAL SETTING 1 DIAL UP SETTING 1 Input Master password to enter main screen 2 Select HOST SETUP menu...

Page 232: ...enu 4 Be sure to input the telephone numbers both in the HOST PHONE 1 and in the HOST PHONE 2 after selecting HOST PHONE 1 and HOST PHONE 2 menu and click ENTER on the pinpad 5 After above procedures...

Page 233: ...NH 1800CE 6 Appendix 6 53 z TCP IP INITIAL SETTING 1 TCP IP SETTING 1 Input Master password to enter main screen 3 Select CUSTOMER SETUP menu...

Page 234: ...54 4 Select SELECT PROCESSOR menu 5 Select COMMUNICATION menu 6 Select TCP IP menu and message in the COMMUNICATION box will be changed from DIALUP to TCP IP 7 Click CANCEL button and SELECT PROCESSO...

Page 235: ...NH 1800CE 6 Appendix 6 55 8 Select MESSAGE FORMAT menu in the SELECT PROCESSOR screen 9 Select STANDARD1 menu in the MESSAGE FORMAT screen Click CANCEL on the pinpad to go SELECT PROCESSOR...

Page 236: ...ANDARD in the TCP IP TYPE menu and set DISABLE in the SSL OPTION menu Click CANCEL button to go SELECT screen 12 Click CANCEL button and CUSTOMER SETUP screen will be shown Click CANCEL button once mo...

Page 237: ...BLE as DISABLE to activate buttons related with STATIC IP 15 Select IP ADDRESS GATEWAY SUBNET MASK and DNS and set the input values individually 16 Select HOST SETUP menu in the OP MAIN screen 17 Sele...

Page 238: ...en 19 Select HOST ADDRESS 1 PORT NUMBER 1 HOST ADDRESS 2 PORT NUMBER 2 in the HOST ADDRESS screen and set input values individuallly 20 After finishing all setting up CANCEL on the pinpad in the main...

Page 239: ...creen for NH1800CE F 1 TRANSACTION PROCESS USA F 1 1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader F 1 2 SELEC...

Page 240: ...Enter PIN This screen is to enter PIN of customer s card F 1 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and trans...

Page 241: ...61 F 1 4 1 WITHDRAWAL FEE NOTICE This screen is to show a customer the information of surcharge F 1 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to g...

Page 242: ...ask a customer where he she wants to withdraw in checking saving credit card F 1 4 4 WITHDRAWAL SELECT THE AMOUNT OF WITHDRAWAL This screen is to select the amount of withdrawal If there is not any am...

Page 243: ...F 1 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress F 1 4 6 WITHDRAWAL DISPENSING MONEY This screen is to show the customer that his her request...

Page 244: ...1800CE 6 Appendix 6 64 F 1 4 7 WITHDRAWAL PLEASE TAKE RECEIPT This screen is to show the customer that the transaction has been successfully completed and to notify the customer to take his her recei...

Page 245: ...SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she gets the receipt or not F 1 4 9 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants t...

Page 246: ...1 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card F 1 4 11 TRANSFER ENTER TRANSFER AMOUNT This screen is to s...

Page 247: ...NH 1800CE 6 Appendix 6 67 F 1 4 12 TRANSFER PRINTING TRANSACTION This screen is to show the customer that it is printing transaction results...

Page 248: ...13 INQUIRY SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not F 1 4 14 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 249: ...NH 1800CE 6 Appendix 6 69 F 1 4 15 INQUIRY PRINTING TRANSACTION This screen is to show the customer that it is printing transaction results...

Page 250: ...ON SPANISH This screen to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is selected in this screen F 1 5 1 WITHDRAWAL FEE NOTICE This screen is...

Page 251: ...AWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not F 1 5 3 WITHDRAWAL SELECT ACCOUNT This screen is to ask a customer where he she wants to...

Page 252: ...s screen is to select the amount of withdrawal If there is not any amount to withdraw Please select the OTHER key and can input the amount a customer would like to withdraw F 1 5 5 WITHDRAWAL CONNECTI...

Page 253: ...NH 1800CE 6 Appendix 6 73 F 1 5 6 WITHDRAWAL DISPENSING MONEY This screen is to show the customer that his her request amount is being dispensed...

Page 254: ...CT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not F 1 5 8 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wan...

Page 255: ...1 5 9 TRANSFER SELECT ACCOUNT TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card F 1 5 10 TRANSFER ENTER TRANSFER AMOUNT This screen is to se...

Page 256: ...1 5 11 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which account he she wants to inquire F 1 5 12 INQUIRY PRINTING TRANSACTION This screen is to show the customer that it is pr...

Page 257: ...ION FRENCH This screen is to select transaction type customer wants to transact such as withdrawal balance inquiry and transfer is selected in this screen F 1 6 1 WITHDRAWAL FEE NOTICE This screen is...

Page 258: ...AWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not F 1 6 3 WITHDRAWAL SELECT ACCOUNT This screen is to ask a customer where he she wants to...

Page 259: ...screen is to select the amount of withdrawal If there is not any amount to withdraw Please select the OTHER key and can input the amount the customer would like to withdraw F 1 6 5 WITHDRAWAL CONNECT...

Page 260: ...NH 1800CE 6 Appendix 6 80 F 1 6 6 WITHDRAWAL DISPENSING MONEY This screen is to show the customer that his her request amount is being dispensed...

Page 261: ...CT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not F 1 6 8 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wan...

Page 262: ...9 TRANSFER SELECT ACCOUNT TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card F 1 6 10 TRANSFER SELECT THE AMOUNT OF TRANSFER This screen is t...

Page 263: ...1 6 11 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which account he she wants to inquire F 1 6 12 INQUIRY PRINTING TRANSACTION This screen is to show the customer that it is pr...

Page 264: ...2 TRANSACTION PROCESS AUSTRALIA ONLY F 2 1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader F 2 2 INPUT PIN This...

Page 265: ...NSACTION This screen is to select to transaction type the customer wants to transact such as withdrawal and balance inquiry is selected F 2 3 1 SELECT RECEIPT PRINTING OR NOT This screen is to ask a c...

Page 266: ...WAL DISPLAY FEE This screen is to show a customer the information of ATM operator fee F 2 3 3 WITHDRAWAL SELECT ACCOUNT Cheque Savings Credit Card This screen is to ask a customer where he she wants t...

Page 267: ...screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw F 2 3 5 WITHDRAWAL CONNECT...

Page 268: ...Y This screen is to show the customer that your request amount is being dispensed F 2 3 7 WITHDRAWAL PLEASE TAKE RECEIPT This screen is to show the customer that the transaction has been successfully...

Page 269: ...9 F 2 3 8 BALANCE ENQUIRY SELECT ACCOUNT TO ENQUIRY This screen is to ask a customer which account he wants to inquire F 2 4 THANK YOU This screen shows the customer that the customer request has been...

Page 270: ...NH 1800CE 6 Appendix 6 90 F 3 5 OUT OF SERVICE This screen notifies the customer the ATM is currently out of service...

Page 271: ...ION PROCESS NEW ZEALAND ONLY F 3 1 AP MAIN This is a main AP screen and a customer can start to do transaction after inserting and quickly removing the card on card reader F 3 2 INPUT PIN This screen...

Page 272: ...CTION This screen is to ask the transaction type the customer wants to transact such as withdrawal and balance inquiry is selected in this screen F 3 3 1 WITHDRAWAL FEE NOTICE This screen is to show a...

Page 273: ...ask a customer where he she wants to withdraw in checking saving credit card F 3 3 3 WITHDRAWAL SELECT THE AMOUNT OF WITHDRAWAL This screen is to select the amount of withdrawal If there is not any a...

Page 274: ...F 3 3 4 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress F 3 3 5 WITHDRAWAL DISPENSING MONEY This screen is to show the customer that his her request...

Page 275: ...RECEIPT This screen is to show the customer that the transaction has been successfully completed and to notify the customer to take his her receipt F 3 3 7 INQUIRY SELECT ACCOUNT TO INQUIRE This scree...

Page 276: ...pendix 6 96 F 3 3 8 INQUIRY PRINTING TRANSACTION This screen is to show the customer printing his her balance F 3 4 THANK YOU This screen shows the customer that the customer request has been successf...

Page 277: ...NH 1800CE 6 Appendix 6 97 F 3 5 OUT OF SERVICE This screen notifies the customer the ATM is currently out of service...

Page 278: ...B 4 pq1 VID 0x3538 USB Mass Storage Device PID 0x0042 512MB 5 LEXAR Media VID 0x05DC JD FIREFLY PID 0A560 1GB 6 LG VID 0x090C USB Driver PID 0x1000 1GB 7 Memorex VID 0x12F7 TD Classic 003B PID 0x1A00...

Page 279: ...enesys Logics inc 0x0606 2 INLAND Inland USB2 0 HUB 0x0409 NEC Corporation 0x005A 3 VAKO International Inc USB 2 0 Aluminum HUB 0x05E3 Genesys Logics inc 0x0606 4 PPA Int l I Connector PPA 4Port HUB 0...

Page 280: ...dicates image size is 800 X 600 Advertisement File Name Path Screen 1 Adv_01 jpg ATM 800_600 Advertisement Screen 2 Adv_02 jpg ATM 800_600 Advertisement Screen 3 Adv_03 jpg ATM 800_600 Advertisement S...

Page 281: ...r in the USB memory drive 2 Make PATCH folder in the UPDATE folder 3 Copy UpdateInfo dat to under PATCH folder Optional 4 Make ADVERTISEMENT folder in the PATCH folder 5 Make 800_600 folder in ADVERTI...

Page 282: ...s can be installed or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the de...

Page 283: ...SB drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive is transferred to a dedicated directory ATM and...

Page 284: ...NH 1800CE 6 Appendix 6 104 H 2 2 Enable Advertisement You can enable or disable Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button 2 Press ADVERTISEMENT button...

Page 285: ...NH 1800CE 6 Appendix 6 105 3 You can enable or disable Advertisement images to view by pressing SCREEN Key...

Page 286: ...folder 4 Make 800_600 folder in ADVERTISEMENT folder if your machine supports another image size change this folder name like 640_480 5 Copy all image files to under ADVERTISEMENT folder check the fil...

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