HYER® (Reality Robotics Ltd.) believes strongly in the quality
of its products. We guarantee our product, the Big-E (”the
device”) to be free of malfunction due to defect in materials
or workmanship for a period of TWO(2) years from the date of
purchase, excluding the glass and the ceramic heater (which
has a 3 month warranty) from the date of purchase. Glass
parts are not covered by warranty against breakage.
If such a defect is found, an exchange or repair to the device
in question will be issued, at our discretion. The warranty does
not cover damage caused by faulty batteries being inserted
into the device. We do not offer refunds on used products. All
warranted items must have been purchased from our website
(www.gethyer.com), an authorized distributor or authorized
retail location.
In the event that servicing is required due to defect, please
contact our support department for information on where
to send your unit along with a copy of the sales receipt for
warranty service and the unit serial number. Without a valid
sales receipt/proof of purchase, the warranty will not be
honored.
General Disclaimer
Vaporizers, such as those manufactured by HYER®, (“HYER®
Products”) are designed, manufactured, and sold as hotplate
aromatherapy devices used and intended to be used in the
field of aromatics.
The lawful and proper use of any HYER® Proucts or accessory
is a required condition of sale. By purchasing any of these
devices you are representing that you are 18 years of age or
older and that you agree to follow the instructions contained
herein and in any accompanying literature.
The improper use of these devices may void any applicable
warranty. Any illegal use of this device could subject the
user to severe fines, penalties, and/or imprisonment under
federal law. HYER® Products are only to be used by someone
knowledgeable in the field of aromatics. Only legal, safe,
known, identifiable, and commercially developed and
marketed aromatic blends or compounds should be used in
any device purchased from this website. Keep these devices
and all aromatic products out of the reach of children and
animals.
Terms of Use & Disclaimer
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