Questions or Comments Contact Us At:
www.hydrocheckproducts.com or [email protected] or 877-225-2124
900-003 Rev E (Back)
HC7000 Utility Pump Switch Troubleshooting Chart
The Model HC7000 Utility Pump Switch has a number of built in alarms that warn of problems with the pump or discharge plumbing. The
available alarms, along with possible operation problems, are described in the table below.
To Disable All Alarms
1. Unplug pump from control module.
2. Lift sensor out of water.
3. Unplug control module from 120 VAC outlet. Wait 10 seconds.
4. Plug control module back into outlet and
wait for unit to beep
.
5. Unplug control module from 120 VAC outlet. Wait 10 seconds.
6. Plug control module back into outlet and
wait for unit to beep
.
7. Plug pump back into control module
8. Place sensor back into water
Alarm/Indicator/Problem
Description
Possible Causes
2 Beeps
Can't turn pump on
1.
Pump not plugged in
3 Beeps
High Level Alarm*
* Disabled on 1
st
cycle after reset
1.
Pump can't keep up with water coming in
2.
Discharge hose blocked
3.
Debris on sensor
Steady Slow Beep
*
Motor current above normal
1.
High motor current. Replace pump and/or perform Master
Reset as described below
Steady Fast Beep
*
Motor current too high
1.
Very high motor current. Replace pump and/or perform
Master Reset as described below
Steady Red LED
Pump off, no water detected
1.
Normal operation
Steady Green LED
Pump on, water detected by
sensor
1.
Normal operation
Flashing Green LED
Pump on, water below sensor
1.
Normal operation
Pump doesn’t turn on
Sensor in water but pump doesn’t
start. LED is steady Red and
switch isn’t beeping
1.
Sensor isn’t getting good ground from pump. Install ground
wire as described in “How Sensor Works” on front of sheet
Pump turns off too soon
Pump starts okay, but shuts off
before it starts to suck air
1.
Problem with pump’s discharge path. Refer to Step 4 of
installation instructions.
*
Master Reset Procedure:
1.
Unplug the pump from the HC7000
2.
Unplug the HC7000 from the 120 VAC outlet
3.
Wait 5 seconds then plug the HC7000 back into the 120 VAC outlet
4.
Wait for the HC7000 to beep once and the light on the front of unit to turn on
, then plug the pump back in.
Model HC7000 Utility Pump Switch Limited Lifetime Warranty
STAK Enterprises Inc. warrants the
Model HC7000 Utility Pump Switch
to be free from defects in materials and workmanship for its normal,
useful life, from the date of purchase. STAK Enterprises Inc. makes no other express warranty for this device. No agent, representative, dealer,
or employee of STAK Enterprises Inc. has the authority to increase or alter the obligations or limitations of the warranty. The company's
obligation of this warranty shall be limited to the repair or replacement of any part of the HC7000 which is found to be defective in materials or
workmanship under normal use and service during the duration of product use by original product owner commencing with the date of purchase.
Owner must pay all shipping charges necessary to replace product covered by this warranty. This warranty shall not apply to acts of God, nor
shall it apply to products which, in the sole judgment of STAK Enterprises, Inc. have been subject to negligence, abuse, accident, tampering,
alteration, misapplication, or improper installation. Units in need of repair should be returned, shipping prepaid, to
Customer Service Department
STAK Enterprises, Inc.
2413 West Algonquin Road
#309
Algonquin, IL 60102
THE DURATION OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR PURPOSES, SHALL BE LIMITED TO THE NORMAL, USEFUL LIFE OF THE PRODUCT, COMMENCING WITH THE DATE OF
PURCHASE. IN NO CASE SHALL THE COMPANY BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF
THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply
to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.
DO NOT RETURN TO STORE!
CALL 1-877-225-2124
If you have installation questions or other product
questions, contact us toll-free at 1-877-225-2124