7
6. Guarantee and service policy
This product is covered by a standard parts or replacement warranty for a period of
two
year
s
from the date of purchase.
If there is a manufacturing defect within the warranty period we will send spare
parts, repair and return the unit or, at our discretion, supply a replacement product.
Incorrect installation and frost damage or failure to follow correct operating and
maintenance instructions are excluded. Consequential costs such as labour charges
or damage to surroundings are expressly excluded.
Contact us
If you experience a problem with this product you should first contact our service
department on 01924 225 200 before taking any further action.
Experience has shown that issues can often be resolved without the need to return
or uninstall the product.
