Hybrid 90116, User Manual

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17. Troubleshooting
(1) APP cannot bind watch
1) Check whether the mobile phone network and
Bluetooth are turned on. The mobile phone network and
Bluetooth must be turned on at the same time to bind the
watch.
2) Check whether the watch and the phone are in the
Bluetooth range. The connection distance must be within
10 meters.
3) Check whether the watch is in flight mode. In flight
mode, the watch cannot be bound.
4) Make sure the watch is not connected to another
account or smartphone.
5) Make sure your phone's operating system is Android 5.0
or above, iOS 8.0 or above.
(2) APP can't sync watch data
1) Check whether the mobile phone network and
Bluetooth are turned on. The mobile phone network and
Bluetooth must be turned on at the same time to
synchronize the watch data to the APP.
2) Check whether the watch and the phone are in the
Bluetooth range. The connection distance must be within
10 meters.